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Cloud-based Field Service Software
Value for money rating
4.7
/5
73
Price starts from
No pricing info
What users say
CW
Chelsea W.
SW
Sawyer W.
Price starts from
19
Per month
Pricing model
Free trial
Price starts from
75
Per month
Pricing model
Free trial
Price starts from
39
Per month
Pricing model
Free trial
Price starts from
100
Per month
Pricing model
Free trial
Price starts from
600
Per month
Pricing model
Free trial
Sawyer W.
Verified reviewer
Automotive, 11-50 employees
Used daily for 1-2 years
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We've been working hard over the last year to focus in on our customers' booking experience. By working closely with Vonigo's API and developers, we've been able to create something really special on the front-end that our whole team is proud of. On the back-end, Vonigo has a powerful skeleton that is ZIP/Postal code centric. It allows us to go as granular or high level as we want with our day to...
Vonigo has a lot of customization and configurability, because it is designed to fit into so many different industries / types of businesses. That being said it is definitely geared towards quote based service companies. As a flat-rate pricing / timing service company we feel that a lot of the features within Vonigo are rendered obsolete, and are more hurdles to our back-end booking / navigation processes...
Kyle T.
Used daily for 6-12 months
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There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that...
The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes.
What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing!
Lucas R.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
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Every aspect of our business, client requests, scheduling, quoting, invoicing, payments - is handled in a one stop shop. It's like it's custom built for us.
It's custom designed for a mobile service business like ours so it has helpful functionality I didn't even know to ask for. It's a one stop shop for all aspects of our work... Quoting, converting a quote to a work order and invoice, multi-job work orders, teams collaborating, invoicing, payment, recurring payments, scheduling, web booking... It's awesome.
Some simple things that we do often take more steps than our old software used to take. Like - to bill a client for just 15 mins work for a quick phone call takes more clicks than it used to. Overall that time-cost is a very small price to pay for the massive time saving in all other areas of our business, and we're just moving our clients to monthly memberships and retainers that give them unlimited "quick calls" phone support.
Courtney H.
Environmental Services, 11-50 employees
Used daily for 2+ years
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I found [SENSITIVE CONTENT HIDDEN]customer service to be a huge value added as we now have customised our system for our specific needs.
This product streamlines and automates our workflow, allowing us to focus on sales and customer service.
Some of the simple, easy fixes are not able to be changed while most of the software can be altered for each specific business.
Matthew R.
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The support that we've received from Vonigo as we scale our business has been tremendous. They are receptive to feedback, open to our ideas and iterations, and focused on delivering real value with their software. I've been particularly impressed with the senior leadership's commitment to problem resolution and their openness to our ideas and suggestions. I would recommend Vonigo to any small business looking to grow quickly and am happy to be a reference for the improvements they've made possible for our company.
I like the people behind the software and their commitment to iterate and make changes to achieve what we as a company are driving to deliver.
The user interface I would say is still developing. However I am confident that will continue to improve as the produce matures.
Jay P.
Business Supplies and Equipment, 1-10 employees
Used daily for less than 6 months
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Vonigo allowed us to move from an application with limited support and reporting to an application that lived up to promises,
Vonigo will work with during implementation and after to adjust, tweak, modify, etc.. the application to meet your needs. The Vonigo team is a class act that cares about your satisfaction
As with any software, there are a few things it doesn't do, but overall we are super pleased with the breadth and depth of functionality for our business.