Key Features of WFMwizard
- Accurate Forecasting of inbound call volumes
- Reliable agents staffing calculations
- Shift Design optimization
- Agents Scheduling/Rostering
- Breaks Scheduling
Easily manage your call center - with our easy to use, inexpensive, complete workforce management solution.
Reduce your staffing costs - generate an optimal shift design and agents schedule/roster every week. Schedule the right number of agents to meet incoming call volumes every hour, day and week.
Achieve better service levels - by accurately forecasting and planning your resources, without adding staff.
Retain your agents - by better meeting their needs and constraints.
Make your customers happy - by accomplishing all of the above!