Explore a recommended list of WFMwizard alternatives for your business in 2018. Compare alternatives to WFMwizard side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Test case management software for QA & development teams
TestRail is a test case management solution for quality assurance (QA) and development teams, which is designed to help users organize, manage, and track their company’s software testing process. The solution provides tools for managing tests, tracking results, reporting, and more.Read more about TestRail
Test management, bug tracking & requirements management tool
ReQtest is a cloud-based test management tool for testing teams which supports advanced bug tracking, test management and requirement management technology, and provides end-to-end project management, visual bug reporting, plus JIRA integration. Read more about ReQtest
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.Read more about Aircall
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.Read more about InvGate Service Desk
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user experienc… Read more about Jira Service Deske.
TeamSupport is a help desk software built for business to business customer support. Stop losing visibility of your customers and not being able to associate tickets to a company? Our easy to use customer database with parent-child relationships, customizable SLAs, and Customer Health Index help you manage tickets at multiple levels to decrease supp… Read more about TeamSupportort costs while improving the customer experience.
Sick of back and forth emails trying to figure out the actual issue? Our built-in screen recording and video live chat make communicating with customers easier so you can resolve issues faster.
Looking for something better? Try our B2B focused collaboration tools, advanced reporting, products & inventory, customer self-service, native integrations, and more.
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Have you seen Salesforce’s small business solutions? Sales Cloud is a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, insights with dashboards, and reports. Connect to thousands of business apps to extend your CRM to every department.Read more about Salesforce Sales Cloud Choose SalesforceIQ to be set up in minutes with instant access to CRM data right from your inbox. Use customer insights to prioritize intelligently and spend your time where it matters.
App test automation, documentation and learning solution
Qualibrate is a web-based solution providing test automation and business process management around the development of SAP, Salesforce and web applications, enabling teams to run automated/manual tests, manage process flows, log defects, generate documentation, formulate user training & run reports… Read more about Qualibrate
Adobe Experience Manager is an enterprise content management application which helps users to create, manage & optimize customer experiences across all channels. Read more about Adobe Experience Manager
Social media marketing analytics and optimization tools
Crowdbooster utilizes social media analytics and marketing campaign analysis to make suggestions and recommendation to help grow your online social presence. You can use Crowdbooster to identify your most effective messages and posts on Twitter and Facebook.Read more about Crowdbooster Get suggestions on the best times to post and the most effective content.
Crowdbooster can help you to better understand your audience and what interests them most. You can then use this key data to customize content and schedule content. Visual graphs and charts give you an easy way to understand how your social content is performing. All data is in real-time and customizable and can be drilled down into for deeper understanding.
Social media marketing for creation, publication & listening
Adobe Social, an Adobe Marketing Cloud solution, is a social media marketing tool that uses social and marketing data to create, analyze and manage social media campaigns, offering one solution to create social content, disseminate content to the right audiences and analyze business results… Read more about Adobe Social
CakeHR is a streamlined human resource software solution that simplifies HR for small and medium enterprises.
A balance of cost and features it offers businesses scheduling, onboarding, performance management, asset management and rich reporting from an easy to use, customizable dashboard.Read more about CakeHR
#1 Most Affordable Field Service Management Software
FieldEZ is an award-winning field service software that helps you manage your field operations in real-time. Over 35,000 people use FieldEZ for map / drag-and-drop job scheduling, dispatch & routing, work process automation, Customer billing, SLA Management, Invoicing & Quotes.Read more about FieldEZ
First 30 days FREE | Easily Integrate with QuickBooks, Sage, Salesforce, SAP, and more | Bank grade security | Works in offline mode as well as online
Easy to use and affordable project management software
RationalPlan is a straightforward and easy to use project management software but powerful enough to assist project managers in developing plans, allocating resources, tracking progress, managing budgets and analyzing workload. It is useful for project planning, project scheduling and project tracking.Read more about RationalPlan
If you are working in the area of construction, engineering, services&consulting, business, software development or even working on a simple student project then you can use RationalPlan. It will help you to complete your project as scheduled, on time and within budget.
If you have projects that are interrelated - that is certain tasks from one project depend on other tasks from the other projects, if you have resources that are working in multiple projects the Multi Project is the right choice.
Doolphy is an online project management software application for planning, managing and controlling projects. It helps you making the collaboration and communication with your team really easy. Doolphy is intuitive and complete!
Doolphy includes timesheets, project templates, task dependencies, file sharing, Gantt charts, financial and time repor… Read more about Doolphyts, user stats, roles and permissions, Excel export, comments on tasks, activity notifications, recent history, and secure connections. Now it also includes Smart Planner, the first smart planning assistant.
Doolphy Mobile Web App Available.
TimeForge Labor Management software provides power and flexibility so you can get done and go home! Our software handles employee scheduling, time tracking, payroll exports, human resources, a daily log, sales-to-labor tools, and even select POS integrations.Read more about TimeForge All of these solutions provide easy-to-use streamlined labor management for your business. Labor management has never been easier!
Internal & external knowledge base and forum management platform
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities.
By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money.Read more about SmartSupport Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give you customers and agents access to information from anywhere at any time.
Features: powerful search engine, internal/external kb moderator tools, workflows, ticketing, alerts, troubleshooting guides, custom forms, real-time editor, user permissions, article templates and snippets, customizable themes, statistics and advanced reporting, drafts and auto-saving, and more. SmartSupport is a powerful, yet simple way to manage your support content!
Manage customer support and sales leads right from Gmail
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Read more about Hiver
Smart and easy-to-use Help Desk and Knowledgebase solution for your small or medium-size business. Deliver timely support to your customers. Exceed your customers’ expectations! Read more about HelpOnClick Help Desk
SupportBee is a customer support and help desk ticketing software that helps multiple teams to collaborate on providing efficient support. The app allows all of your support reps to manage their cases collectively and with no per agent pricing, the app is fully scalable.Read more about SupportBee
SupportBee mimics your email with the ability to collect and correlate all support emails in one system. You can collect emails from multiple addresses and contact forms. The screen auto-refreshes and new emails coming into any of your associated accounts appear almost instantly in SupportBee.
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients.Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Customer Support Software for Live Chat, Email and Twitter
Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!… Read more about Casengo
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At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
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