WFMwizard Features List

WFMwizard

Workforce management solution

5.0/5 (1 review)

WFMwizard Feature Summary

  • Accurate Forecasting of inbound call volumes
  • Reliable agents staffing calculations
  • Shift Design optimization
  • Agents Scheduling/Rostering
  • Breaks Scheduling

Operations Management Feature Comparison

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Monitoring (162 other apps)
Multi-Location (140 other apps)
Real Time Data (172 other apps)
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WFMwizard Feature Reviews

1 reviewers had the following to say about WFMwizard's features:

uri zabar

WFMwizard- easy way for planning workflow in call center

2010-12-29

Better Plan Ltd. is actively involved in WFM implementation process Also, WFM is relatively cheap than it competitive, yet allows flexibility and optional adjustments by Better Plan Ltd. I am pleased with the service and problem solving Better Plan Ltd. supplies.

Pros

Using WFM, I can insert data and its limitations regarding the agents, which then allows me to elicit and control the agent schedule.

Cons

WFM main limit, in my opinion, is that it lacks the ability to define a limit as a preference rather than as a restriction.

Rating breakdown

Ease of use
Customer support
Source: Capterra
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