Wintac Case Study

Wintac

The All-In-One Software for Service Contractors

4.22/5 (645 reviews)

Wintac use case: BILL UNDERWOOD


Verified Reviewer  
2nd of August, 2016
Waste of Money

We purchased this in 2013-2014 and were misled in what it can do. We were using Services CEO prior to this and it had many more features. Unfortunately we made the mistake of purchasing the five year plan and we are stuck with it for another 3 years, before we can upgrade to another system. Everytime we call WINTAC support, we have to hire an outside IT person to make changes. You cannot talk to Quick Books and you cannot export/import information unless it is in batches. The doccuments that are pre-made by WINTAC has a phone number that goes to a 1-800 escort service that talks to you. My customers did not like this at all. I have 26 employees and 600 customers and WINTAC is now telling me that we are to big for their design. Web Portal is really bad also, you have limited usage and need to constantly have wifi acess because it runs the data up on each phone. If I had to do this again, I would have saved the $40 thousand and went in another direction that may have costed more upfront but would have actually been cheaper in the long run. Inventory has plenty of issues where it automatically changes prices, which is bad. Support call are answered by lacklustered personnel who cannot fix any issues.

What do you like best?

None, but until you actually pay them they are the nicest people.

What do you dislike?

Wintac in itself is a con, seemed like once they had my money they did not care about the service.

Why did you end up selecting Wintac over other applications?

Initial Price and promises they made but did not live up to

If so, why did you switch?

Because I was told that it would talk to Quick Books and was promised ease of operation

What is your main use case with Wintac?

Scheduling and job building

Give one example how Wintac has improved the way your organization functions

I cannot give any examples as it has made our business less functional

What is your ROI?

I am $40 thousand in debt by using this program

Likelihood to recommend

0/10

Recommendations to others considering Wintac

Look at alternatives and if you purchase WINTAC have them do the setup prior to getting paid, good luck with that.

Time used

1-2 years

Frequency of use

Daily

Rating breakdown

Value for money
Ease of use
Features