WorkPal Reviews

The software is incredibly easy to use, importing data can be done in bulk therefore it speeds up the process. If you have an issue your consultant gets back to you straight away and always ready to help and advise.

Some of the terminology is something we have never used as a company so getting our heads around that to start with.

Staff were friendly and helpful and in depth with training

not an option as yet for adding material invoices

The entire experience from the outset with [sensitive content hidden] and the team at Workpal has been great. Detailed demo’s and explanation. The implementation with [sensitive content hidden] was just as good and they worked closely with us to tailor the system to our needs as much as it allowed. This was a massive change for us and trying to get a team of 20+ engineers moved across to the new app was a challenge and presented its issues, but again, the Workpal team were on hand every step of the way. The level of control and functions available within the app is really useful, and the way you can set it up to send the office team and clients real time updates is invaluable to us. Really impressive system.

The impact of implementing Workpal has been great for our business, so it’s honestly difficult to find one.

Thank you Brandon for taking time to review WorkPal. We are delighted to be part of your journey.

Its easy once you know your way around. Quick and simple when organising our engineers weeks.

Sometimes WorkPal Mobile Phone access isn't as good as what the desktop can be. Our engineers struggle with it sometimes due to jobs not loading.

Hi Olivia, Thank you for taking time to leave your kind review of WorkPal. Please feel free to contact our support team at any stage if you need help or want to check your teams experience on the mobile app. We will happily review what is happening and keep in touch with you to find a solution.

The most important function for us when looking for new software was the ability to use mobile for engineers to complete paperwork and having the option of keeping costs of jobs in one place to allow producing reports.

I haven't got 1 think I dislike about it yet.

Hi Marta, Thank you for the great review and choosing WorkPal.

Easy instant access to engineers workloads

That you can't allocate the same licence to a specific person who use both mobile and desktop.

Workpal had a very straight forward on boarding process that allowed us to set up the platform to how we wanted it to work while still giving us the ability to change specific features as we learned more about it. Workpal easily allows us to manage a large volume of clients across many sites and track historic installations, upcoming jobs and service requirements. Customers have also been very positive about the auto generated job sheets upon job completion meaning they have all the details ASAP for works carried out on their machines. Its really easy to create and allocate jobs while managing our workforce depending on location which again saves time and money across the board.

It would be nice to see a stock management element within WorkPal so this wouldnt have to be stored on a separate platform. Also, perhaps a 'subcontractor' licence where they are paid per job?

the set up was fairly straight forward, and bespoke to our business. We can give an almost instant response with images and reports directly from engineer to client

seems to be glitchy on iphone, and the setting up of bespoke forms can be delayed and a bit back and forth

Both desk top and mobile system is easy is to use and understand

Workpal inhouse terminology can sometimes be a challenge.

From the administrator point of view, it was quite easy to learn how to use this software. The ability to track jobs from start to finish in the real time is a big pro. Operatives are able to upload notes and pictures as well as collect signatures from customers.

We had to find ways to work round some of the limitations of the software i.e., we were looking at the specific report to be generated automatically but at the moment we still have to manually put it together.Adding additional, customized forms and reports can be quite expensive.

A few years down the line we will have our full service and works history documented and stored to refer to without having a large amount of physical paper stored in our office taking up space and being hard to navigate. New staff will need less instruction on finding these and reports arrive instantly.

Could possibly be more easily customisable in what you provide to the customer.

With our work heavily concentrated inside London, it is crucial to provide our engineers with the most efficient routes to get them from job to job to avoid stand still traffic and stay on course to hit client provided SLA'sHaving instant access to sleekly designed job report cards we can provide all of our clients with precise, real time updates which has improved our already strong customer satisfaction scores

Intergration with WAZE navigation would be useful as some of our engineers choose to use this satnav system

Both Operational/scheduling/invocing staff find the system easy to use. Engineers out on the road find the system easy to navigate and the works reports produced are excellent

Additional forms are expensive to create

The Scheduleing and planning facilities within workpal keep us on target for dates and tasks without missing any. As a result we are able to manage our times more efficiently

Nothing, we love it all and any changes we need to make can always be accommodates by the team at WorkPal

Working with other companies, working in my own business I have found workpal the best in the class. Industry specific and easy to work with and compile additional building.

I’ve been trained and minded by workpal and find it hard to find faults in what we need to what we have with workpal- 5 star ⭐️

Being able to easily schedule jobs to the teams, see what has been happening on the projects on a real time basis and run reports. Workpal is so easy to use which makes it easier when training the teams.

I think adding a dashboard would be a great feature to have. A better system for projects that stretch over long periods with up to 4 visits per site.

The ease of this software makes everyone’s life so much easier. Having Rams on site, give us piece of mind that a surprise audit will always be covered. The fact that we can invoice automatically and update in real time give our clients excellent service which has been acknowledged by new clients who have asked us about the software.

For me, I have some small issues which could probably be resolved if I knew how. But the team are always in contact with updates and contact training.

Massive upgrade from us using outlook to log bookings, sending of job sheets, producing invoicing all emailed to where we need.

Not too much maybe tracking not always being spot on, but the more use i have i have found feature and shortcuts for things i would have suggested.

It is very simple to use and I am no IT wizard.

This is the only system like this I have ever used so I have nothing to compare it to.

its easy to use, customers can be set up easily jobs can be assigned to technicians so they can write up jobs for easy invoicing.

you cant generate order numbers on the system. when you add parts and add an amount you have in stock when you book the parts out they don't count the amount down so you then have to use another system to keep on top of your stock numbers so you know when to re order.

Workpal can fit their software to suit you. They can turn on and off features to keep Workpal as simple and straightforward as you need it. They can make the forms to suit you and their form controls are very good. Their developers are very obliging and very inventive at setting uo the system to suit what you need

We couldn't have a test run with the software before setting up everything. If potential users could trial the software with basic forms I think it would make implentation much easier and give clients a better insight into what to expect.

The asset system which we use extensively

How inflexible it is. It is really difficult to get developers to modify the system how we would really like to use it

The move to a paperless work environment, which has improved efficiency. Also the ability to issue jobs in real time and receive 'live' updates back from our field engineers has been a real positive.

When a job is complete it goes straight to 'Closed' section - a flag / notification indicating that a job has been updated from its previous status would be useful for our Service Desk to avoid continuously having to scroll down through the list of completed jobs to find those recently / just completed to check if further actions are required in that particular job.

The ease at which we can log work and schedule said work is critical to our operations. Workpal allows us to do that and more. It is user friendly which again is important for any of our employees who are not as confident at using IT equipment.

On the whole there is very little that can be improved upon. Our employees seem to operate it without any major issues that can't be resolved in house.

The features and suggested ease of reporting was a key feature when deciding to purchase, Unfortunately some of the items that we stressed where critical and needed to be included in the jobs page are not possible- overall the software is nice to use but there are too many areas that are not linked in teh backend meaning that you have to duplicate information quite often and also cause confusion. Also the sync feature does not always work.

We struggled enormously to get the deployment team to understand our needs and then found out what we needed and had been sold could not be done. Problem reporting--the onus is on the customer to prove the application is not working.