WorkWave Service vs CBS Cleaning Business Software Comparison

I did the research, and then my wife's cleaning company bought Service CEO in 2005. CEO has since been bought by Workwave. The idea was to streamline scheduling and client contact for her cleaning business. Did a reasonable job at first but soon fell behind on the requirements.

Very difficult to get necessary tweaks done to the software, but overall reasonable service. Then CEO was bought by Workwave, and they are arrogant and uncooperative. Most recently, my wife was diagnosed with pancreatic cancer and very suddenly had to shut down her business as of September 10th. She's paid her monthly fee for September, but they're insisting that she pay a buyout to cancel her contract. They're a bit like dealing with a bureaucrat laiden government department.

Hi Dave, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations.

I feel it is really great to have such kind of servicing company for cleaning and other maid services which help the lazy people around.

The service software is good but your luck depends on who will be there for your service. Sometime some people will end up.

All the parameters you can put in for a driver really helps optimize your route. Optimization is key for our business as well as fulfilling our clients needs.

There was a bit of a learning curve with this software. There were some features that were cumbersome for our pool service business.

Hi Stacey - Thanks for the positive review! We are so glad you are finding success with our software.

We were one of the early adopters of WorkWave once we learned that there were no more updates to ServiceCEO. WorkWave is an excellent software platform to run our business. The product is an online solution that has proven to be very stable. One major benefit of WorkWave is that we can access the system from anywhere. Being an online solution to us means no more entire vacations ruined because our software has crashed locally. Another benefit of WorkWave is that it is very intuitive and easy to use. There is ample support documentation. Also, the WorkWave support staff has always been very knowledgeable and quick to resolve problems and answer questions.

In the past there has been some confusion regarding new enhanced platforms (Professional and Enterprise). We upgraded to the Professional platform to get additional reporting and communications capabilities. The additional features of the Professional version for us do not increase or automate some of our communications functions as we had hoped.

Hi Steve - Thank you for the review! We are so happy you are having a positive experience with our company and are finding success with our solutions.

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

What it should have been able to do as far as managing our small service business

the time zones are not catered to at all. There is a three hour time difference so if you didn't comply to there service times you just don't get service. We feel that they didn't keep up to what we were sold by the sales person. Also after I worked with their salesperson and then signed their long legal form the employee that sold me the program quit his employment and the company gave us another...

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Hi Tim, Our customers' experiences are a top priority for us, so thank you for sharing your feedback with us as it helps us to continuously improve. Your feedback has been passed along to our team. Thank you.

We can suggest features and they do their best to accommodate your request. The customer service is prompt with all request. Everyone I have ever corresponded with has been nothing less than professional and courteous.

Sometimes there are glitches when there are software updates and undoes settings that you may have had in place.

Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.

Virtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have...

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Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.

Everything is hidden in places you wouldn’t expect it. Learning it takes forever. They don’t adjust to modern life. Inputting customers you don’t even have enough space to put in long names or husbands and wives. You can’t search your customers intuitively or at all. The search functions bring up random answers that are counterintuitive. You can’t update the tables yourself. There are important, regulatory...

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Hi Gregory - We understand you have resolved this issue with our team. We are glad we were able to come to a mutually agreed upon resolution!

User friendly. In fact even submitting this survey is an issue.

Non existent support, issues always blamed on "engineering" but unable to speak to anyone in that department

Hi Bonita, Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes and we will be reviewing this issue with our team.

We used Service CEO for 9 years. We decided to make the switch to Work wave service when we were told CEO was being sunset product and not supported. We were told the transition would be smooth.

All of the migrated data that came over from CEO we have had to delete and re-enter. WWS and CEO are not compatible software systems. The software is only 2 years old and WWS staff often reminded us of that stating "WWS is still young and working through development." There is no front end sales system built out. The claim they are 6-8 months out before the front end is built out. Why did someone...

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Hi Spencer, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

As an owner that goes out to every job site. It saves me time when I get home. Instead of scheduling, billing and making invoices. I can have personal time.

I honestly can’t think of anything that bothered me with this software

Hi Clay - Thanks for the 5-star review! We are so glad you are finding success with our software.

GPS side of the software is pretty good and easy to use.

I dislike the fact that the program does not talk BOTH ways with accounting software programs.

Hi Robin - Thank you for your review, and we are sorry to hear about your experience with communication between accounting software, but are glad you are finding success with GPS. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve. We will be reviewing this feedback with our larger team.

Seems like there could be a decent use for this product in certain companies, just not for ours after getting to learn it a little bit

Was sold this product as a CRM which it is not. We have zero use for the product and have made that clear. Although their team is in agreement that their software doesn't fit our needs they are still trying to charge us and force our contract, thus the reason for the review ratings

Hi Sam - Thank you for sharing your feedback with us, and we are sorry to hear that our solution did not meet your CRM needs. I understand our team has been working with you on a solution to this, and we look forward to a positive outcome.

Unknown. They wont show you the software workflow until you sign an agreement.

dealing with reps, optimization, work arounds so they can technically say software does features. They dont do their own hardware, they resell azuga.com (so just go with azuga directly).

Hi Brad - Thank you for your feedback. Our team reviewed your case and based on our records, we will be holding to the executed and signed contract that detailed all terms. Our customer relationships and experience are always a top priority, so please reach out if you have any additional questions.

Cant think of anything positive to say about them, their software or my experience.

Very Hard to set up, very hard to use. They sign you up for system but cant schedule the training you need to be able to use it for 2 wks.

Hi Jonelle, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

There is nothing that I liked about this software. Difficult to use. Caused more work for us.

Not compatible with a phone or tablet so we can not use the app in the field. Scheduling and billing is a lengthy process with lots of questions and mandatory fields to fill out that are not necessary.

Hi John - We sincerely appreciate your feedback as we look to continually grow and improve our products and processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing your comments with our team.