WorkWave Service vs Crew Control Comparison

I like that I can put in customers and keep track of them on a day to day and week to week basis.

I don't like how it integrates with Quickbooks, FOR ME. It would probably work great for another type of company OR if someone doesn't have to change pricing mid step like we do sometimes.

Thank you for this review, Alexe! We've taken note of your comments and have passed them along to the internal team. Thank you for choosing WorkWave!

I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.

Virtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have...

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Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.

We like the ability to dispatch technicians and to capture timely photos back throughout the day

Reports and search could be better for us to look back at completed work.

Carl, thank you for the review and positive comments. Happy to see that you and the team are getting value from Crew Control. We are always open to feedback about the user experience and product ideas, so please let us know if you'd like to share details with us. Thank you, again!

Ease of use and customer service are top notch. [SENSITIVE CONTENT HIDDEN] is always open to new ideas

Can’t carry jobs into next day. Must create new job card every time

Hi Ed, Thank you for your feedback! We're pleased to hear that you find Crew Control easy to use and enjoy the customer service. Your comment on carrying jobs from day to day will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software.

That the software automatically texts the crew leader a link for the schedule/ service for the day and its Espanol.

I know it is still in the works, where we can create one-time jobs but a schedule for multiple days. Other than that, the software is good.

Hi, Brian! Thanks for your feedback. We're pleased to hear you're enjoying Crew Control and have found it easy to use. Updates to scheduling one-time jobs for multiple days (and many more exciting new features) are coming soon. We plan to have this ready during the first part of the year. Stay tuned!

The Software is very user friendly, easy set up.

Not available as app and mobile site was limited but have seen improvements since.

This software offered us the ability to move from paper and whiteboard scheduling company wide saving us hours of tedious work and tons of paper and ink from printing out daily work schedules for 14 crews.

Actually, we haven't come across very many issues with the software. Those that we did encounter were minor and quickly resolved.

Hi Clarke, Thank you for your feedback! We're pleased to hear that Crew Control has enabled you to move from pen and paper, saving both time and money. We are flattered to be referred to as "The Perfect Software!"

I like that we communicate any needs or suggestions and the customer service response is truly the best! They listen and if they need better understanding, they ask to be able to provide help as best as possible!!! Also very user friendly for both admin and crew member use.

There is really nothing I can say I like least because any suggestions I bring to their attention they are very quick to respond to help find a solution.

Simple to use and implement immediately. Easy to drag and drop jobs. Perfect for lining out the day's work for multiple crews, with instructions. Able to change schedule on the fly (add, skip, remove jobs, etc.) EXCELLENT personal service with regards to any questions on functionality and suggestions for changes

Had to manually enter all our customers from QB desktop which was not fun.

Hi, Thomas! Thanks for your feedback. We're glad to hear how much you like Crew Control's scheduling functionality, time saving features, and easy implementation! We do plan to add an Excel import to make it easier to add customers for users not running QuickBooks Online in a future release. Thank you for sharing your experience!

I really like that my schedule is set for the entire year and that it automatically sends texts to customers

I really want to be able to map all of our customers and build routes from that map. I also want it to record completion times and dates when the job is complete. If I get behind a day it should record the date when the service was done not when it was scheduled.

Jeff, thank you for the review, the positive comments and the feedback. We're so happy to learn switching providers has brought you efficiency and confidence. And, we are always open to feedback and new ideas from our customers. We'll be sure to share this aspect with the product team, around schedule date vs service date vs completion date and when it was viewed. Please reach out to us if you would ever like to share additional details. Thank you!

How easy it was for my crews to use it.

There is nothing I don’t like so far. Any of my concerns were answered immediately.

Super user friendly for both the admin and the user!

I only wish that we could use this for other departments (Human Resources. Etc.)