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WorkWave Service vs Crew Control Comparison

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Overview

WorkWave Service is a field service software suited for residential maid service companies, lawn & landscape professionals,...

Crew Control helps field service management businesses by handling scheduling and changes to your schedule with ease, staying...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet
No screenshots yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

30

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.2

51

5

4

3

2

1

18

7

7

5

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
51%
would recommend this app

4.9

32

5

4

3

2

1

28

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.
We liked the ability to track our delivery drivers.

Pros

Not enoughreviews yet

Cons

They lied to me in the sales process about what customization options I had. Their "Engineering" department has literally not fixed one single problem.
Non existent support, issues always blamed on "engineering" but unable to speak to anyone in that department.
Dont waste your time and money. Every turn on the way on dealing with this company I ran into empty promises and horrible user experience and costumer services lies.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features88
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chemical Usage Tracking
  • Client Management
  • Client Portal
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • For Arborists
  • For Lawn Care
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Photos/Images
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Service History
  • Status Tracking
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work History
  • Work Order Management
  • Workflow Management
  • Total features40
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Chemical Usage Tracking
  • Client Management
  • Client Portal
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • For Arborists
  • For Lawn Care
  • GPS
  • Geographic Maps
  • Groundskeeping Management
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Invoice Management
  • Irrigation Tracking
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile Payments
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Photos/Images
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Service History
  • Status Tracking
  • Technician Management
  • Third Party Integrations
  • Time Tracking
  • Timesheet Management
  • Work History
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations3
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrationsN/A
  • Adobe Commerce
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

AP
AvatarImg

Alexe P.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

WorkWave Service logo

WorkWave Service

An easy way to keep track of day to day scheduling

Reviewed 5 months ago

It has been good. One thing that is troublesome, although it doesn't happen too often, is when I can't access the program because it is all web based. I basically have no control of whether or not I can access my calendar if they go down.

Pros

I like that I can put in customers and keep track of them on a day to day and week to week basis.

Cons

I don't like how it integrates with Quickbooks, FOR ME. It would probably work great for another type of company OR if someone doesn't have to change pricing mid step like we do sometimes.

Vendor response

Thank you for this review, Alexe! We've taken note of your comments and have passed them along to the internal team. Thank you for choosing WorkWave!

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Hospitality, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WorkWave Service logo

WorkWave Service

Extremely Poor Business Practices

Reviewed 4 years ago

I will never do business with Work Wave again. Although I believe that they are attempting to fill a niche in the marketplace in pricing and product, unless they address the fact that nothing is more important than customer service and sometimes that means realizing that your customers may be facing tremendous difficulties beyond their control and it is no longer about collecting your monthly fees...

Pros

I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.

Cons

Virtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have...

Vendor response

Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.

CC
AvatarImg

Carl C.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

Crew Control

Reviewed 6 months ago

Customer service has been very good

Pros

We like the ability to dispatch technicians and to capture timely photos back throughout the day

Cons

Reports and search could be better for us to look back at completed work.

Vendor response

Carl, thank you for the review and positive comments. Happy to see that you and the team are getting value from Crew Control. We are always open to feedback about the user experience and product ideas, so please let us know if you'd like to share details with us. Thank you, again!

ER
AvatarImg

Ed R.

Construction, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

Review

Reviewed 2 years ago

Outstanding

Pros

Ease of use and customer service are top notch. [SENSITIVE CONTENT HIDDEN] is always open to new ideas

Cons

Can’t carry jobs into next day. Must create new job card every time

Vendor response

Hi Ed, Thank you for your feedback! We're pleased to hear that you find Crew Control easy to use and enjoy the customer service. Your comment on carrying jobs from day to day will be shared with the team. Stay tuned for future updates, feedback like yours is what improves our software.

BM
AvatarImg

Brian M.

Facilities Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

Easy way to share the route schedule and details of the service to the crews

Reviewed a year ago

The software is easy to use and visually helps understand what the schedule is for each crew each day.

Pros

That the software automatically texts the crew leader a link for the schedule/ service for the day and its Espanol.

Cons

I know it is still in the works, where we can create one-time jobs but a schedule for multiple days. Other than that, the software is good.

Vendor response

Hi, Brian! Thanks for your feedback. We're pleased to hear you're enjoying Crew Control and have found it easy to use. Updates to scheduling one-time jobs for multiple days (and many more exciting new features) are coming soon. We plan to have this ready during the first part of the year. Stay tuned!

AS
AvatarImg

Anabel S.

Construction, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

Crew Control

Reviewed 3 years ago

Great communication with customer service. Constantly listening to issues/changes needed for improvement. Great to work with.

Pros

The Software is very user friendly, easy set up.

Cons

Not available as app and mobile site was limited but have seen improvements since.

CR
AvatarImg

Clarke R.

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

The Perfect Software

Reviewed 2 years ago

The overall time savings frees up myself and my staff to focus on other activities from sales to customer service. Plus savings on ink and paper products is incredible.

Pros

This software offered us the ability to move from paper and whiteboard scheduling company wide saving us hours of tedious work and tons of paper and ink from printing out daily work schedules for 14 crews.

Cons

Actually, we haven't come across very many issues with the software. Those that we did encounter were minor and quickly resolved.

Vendor response

Hi Clarke, Thank you for your feedback! We're pleased to hear that Crew Control has enabled you to move from pen and paper, saving both time and money. We are flattered to be referred to as "The Perfect Software!"

VS
AvatarImg

Vanessa S.

Environmental Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

Great software program!

Reviewed 3 years ago

Amazing!!!! I have the ability to type notes or create/ manage/ change checklists in Spanish which is super helpful with crew members who are not strong in English. It is very easy to use and understand!

Pros

I like that we communicate any needs or suggestions and the customer service response is truly the best! They listen and if they need better understanding, they ask to be able to provide help as best as possible!!! Also very user friendly for both admin and crew member use.

Cons

There is really nothing I can say I like least because any suggestions I bring to their attention they are very quick to respond to help find a solution.

TP
AvatarImg

Thomas P.

Construction, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

Very Effective for Scheduling

Reviewed a year ago

It's been a HUGE time saver this past year. No more papers in the morning with "google map" printouts and written instructions. Crew likes knowing what they are doing first thing without me coming in and explaining everything. I can prep the day or days before and set everything up.

Pros

Simple to use and implement immediately. Easy to drag and drop jobs. Perfect for lining out the day's work for multiple crews, with instructions. Able to change schedule on the fly (add, skip, remove jobs, etc.) EXCELLENT personal service with regards to any questions on functionality and suggestions for changes

Cons

Had to manually enter all our customers from QB desktop which was not fun.

Vendor response

Hi, Thomas! Thanks for your feedback. We're glad to hear how much you like Crew Control's scheduling functionality, time saving features, and easy implementation! We do plan to add an Excel import to make it easier to add customers for users not running QuickBooks Online in a future release. Thank you for sharing your experience!

JN
AvatarImg

Jeff N.

Facilities Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

Great but could use a free adjustments

Reviewed 6 months ago

I have been much more efficient. The biggest help is the automatic customer notifications and the schedule being made for the entire year.

Pros

I really like that my schedule is set for the entire year and that it automatically sends texts to customers

Cons

I really want to be able to map all of our customers and build routes from that map. I also want it to record completion times and dates when the job is complete. If I get behind a day it should record the date when the service was done not when it was scheduled.

Vendor response

Jeff, thank you for the review, the positive comments and the feedback. We're so happy to learn switching providers has brought you efficiency and confidence. And, we are always open to feedback and new ideas from our customers. We'll be sure to share this aspect with the product team, around schedule date vs service date vs completion date and when it was viewed. Please reach out to us if you would ever like to share additional details. Thank you!

BP
AvatarImg

Bryan P.

Construction, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

Great product

Reviewed 3 years ago

Crew control has eliminated paper work for my crews. No more lost papers. I love that I can dispatch a schedule remotely and I have real time updates on when jobs are completed. Customer service has been second to none.

Pros

How easy it was for my crews to use it.

Cons

There is nothing I don’t like so far. Any of my concerns were answered immediately.

TS
AvatarImg

Taylor S.

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Crew Control logo

Crew Control

Wish this was here 5 years ago

Reviewed 3 years ago

Customer service has been key for me, I had been looking for a system ever since I stepped up and helped with getting work orders for our Crews. We had over 250 properties WEEKLY that I had to hand write. We tried a different system for 1 year and it was over priced, super complicated for both the admin and user, and the customer service was non existent. Needless to say the first time we got on...

Pros

Super user friendly for both the admin and the user!

Cons

I only wish that we could use this for other departments (Human Resources. Etc.)