WorkWave Service vs IFS Field Service Management Comparison

Overview

WorkWave Service is a field service software suited for residential maid service companies, lawn & landscape professionals,...

IFS FSM is an AI-based omni-channel field service management solution that helps manufacturers and distributors manage job...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

3.8

(31)

5

4

3

2

1

17

4

2

2

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
74%
would recommend this app

4.5

(22)

5

4

3

2

1

12

9

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

WorkWave is an excellent product with awesome support. We are a well known cleaning company in the Phoenix area.
WorkWave has been great. The customer service is AMAZING.
We can suggest features and they do their best to accommodate your request.

Pros

Nice to know we are working with a company that is ahead of where we are.
Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done.

Cons

When you first start learning the software it is a bit confusing because there are so many features in it.
Simple functions that should just be buttons are hidden away so they can nickel and dime you to death.
I dislike the fact that the program does not talk BOTH ways with accounting software programs.

Cons

It's bothersome to open it sometime since you cannot pin it to task bar.
Understanding it’s basics is key to avoid its complexity.
Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features8
  • Activity Tracking
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Claims Management
  • Client Management
  • Client Portal
  • Contact Database
  • Credit Card Integration
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Project Management
  • Projections
  • Quote Management
  • Real Time Notifications
  • Receiving
  • Reminders
  • Returns Management
  • Route Optimization
  • SSL Security
  • Search Functionality
  • Serial Number Tracking
  • Task Scheduling
  • Work History
  • Work Order Management
  • Total features43
  • Activity Tracking
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Call Center Management
  • Call Routing
  • Claims Management
  • Client Management
  • Client Portal
  • Contact Database
  • Credit Card Integration
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Templates
  • Drag & Drop Interface
  • Electronic Signature Capture
  • GPS
  • GPS Integration
  • Geographic Maps
  • History Tracking
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Mobile Alerts
  • Mobile Integration
  • Mobile Signature Capture
  • Project Management
  • Projections
  • Quote Management
  • Real Time Notifications
  • Receiving
  • Reminders
  • Returns Management
  • Route Optimization
  • SSL Security
  • Search Functionality
  • Serial Number Tracking
  • Task Scheduling
  • Work History
  • Work Order Management

Integrations

  • Total integrationsN/A
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • Dropbox Business
  • Google Calendar
  • Google Drive
  • Magento Commerce
  • Mailchimp
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

WorkWave Service vs. IFS Field Service Management

See how WorkWave Service and IFS Field Service Management stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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