WorkWave Service vs ServiceWorks Comparison

I like that the dispatches from service bench automatically get sent to service works.

That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?

We appreciate your feedback. When creating a service ticket, you'll find an option to save all information at once. Subsequently, you can update individual sections of the ticket as needed. We recognize the importance of simplicity and efficiency in our system and are committed to refining it based on user input. Thank you for choosing ServiceWorks!

The ease of scheduling and dispatching.

Almost daily something is Service Works is changing.

We appreciate your feedback. I want to assure you that we are currently prioritizing stability over new features to ensure our customers receive the reliable service they deserve. Thank you for choosing ServiceWorks!

Scheduling of service calls .

We have had nothing but problems with the software and functionality.

Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze!

Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion.

Thank you for your wonderful review! We're thrilled to hear that Service Works has streamlined your operations. Our team is continuously working to improve the mobile experience to match the desktop version's reliability. We're delighted that Service Works has transformed your business and helped you stay organized. Thank you for choosing us!

parts inventory service calls and tracking

when we sell product will not take out of inv. until delivered if delivery is 2 weeks away we sell same product 2 to 3 times what a mess

Thank you for your feedback. We're glad you find our parts inventory and service call tracking beneficial. We apologize for the inventory management issues and delays in response time. We're reviewing our processes to improve stock accuracy and customer service. Please contact our support team to discuss your concerns further. We appreciate your input and look forward to better serving you.

I have been a loyal customer since 1997, when it was SwiftLink. I am only with Service works because I have not decided on a company to transition to. I am no longer happy with the service nor the product.

The lack of customer service. The constant excuses. The poor accounting features.

Thank you for taking the time to share your feedback with us. We deeply value our long-term customers, and we sincerely apologize for the dissatisfaction you've experienced. We regret to hear that our service and product have not met your expectations recently. Customer service and reliable features are top priorities for us, and we are committed to making the necessary improvements and would love the chance to discuss how we can better meet your needs. Please feel free to reach out to us directly at success@service.works so we can address your concerns more personally and promptly.

it keeps peoples history of service together well

the A/R system isn't the easiest and neither is the Parts Ordering

Thank you for your review. We’re glad to hear that ServiceWorks helps you keep service history organized. We apologize for any difficulties with the A/R system and parts ordering. We're actively working to improve these features. Your feedback is important to us. Please reach out if you have any questions or need assistance.

Service history and ease of creating and scheduling calls

Not optimized on some devices Challenging to implement inventory program when you are admin and field tach

Thank you for your feedback. We're pleased that you find our service history and call scheduling features valuable. We understand that you may seek a more streamlined solution. If you have any specific needs or concerns, please contact our team, and we’d be happy to assist you further.

like the service scheduling and the service work order detail on the work orders!pos is good to be able to use the scheduling right from the pos invoice..

at first i did not like the reports section , but now i have talked to support and have had some reports taylored to our needs

You can go into the service ticket to make changes.

You have to hit the "OK" for each section to save. It would be faster to be able to hit the "Enter"

We like the ease of booking, scheduling and dispatching service calls.

Configuring wasn't as difficult as we expected but did take some time to get where we wanted. Team was super responsive though and I have no complaints.

I cannot think of a single thing I like about service works.

Everything. The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support. This service is awful.

Thank you for taking the time to share your feedback about ServiceWorks. We sincerely apologize for the negative experience you’ve had with our product. We understand your frustration with the issues you’ve mentioned. We are committed to providing a reliable and efficient service, and it’s clear that we have fallen short in your case. Our team is actively working to address these issues and make significant...

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as a simple recurring service based business, it does all i need it to.

All the automations that I need as a bin cleaner are there, but they are all the basic versions. for example, auto text reminder automation is great but I cannot change what time that text goes out. I also cannot see all my customers on a map; which is key to understanding my business.

I have looked at many other field management software. But Service Works is the best. It has all the key features and more to operate a business smoothly. This is easy to use for non hi tech professionals. It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.

For retail industry they do not offer any gift card management yet. That would be one thing I would suggest to be included.

I like the ability to create jobs and monitor the service history on the job.

The inability to change the customer a job is assigned to. You have to cancel the existing job and create a new job for the correct customer.

Thank you for your feedback. We’d like to clarify that our system does allow you to change the customer for an existing job without canceling the service call. If you need assistance with this feature, please reach out to us at any time. We greatly appreciate your kind words about our customer support team. Thank you for choosing ServiceWorks!

Pros: easy to learn, Easy drag and drop scheduling, customer service is great, the customization is amazing.

Con: A little bit more expensive then some products

The possibilities of what the software could do. We like the service tracking but lots not working.

The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.

Offers a lot of options and makes everything really easy for the office and techs both.

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

The program is very easy to use. The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity. The customer history is also a helpful tool. Onboarding and ability for the Service Works team integrating forms was a great experience.

The program and the app frequently freezes and some requests, asking for different configurations to on tickets or reports are not handled immediately, or in a timely manner. The lack of ability to customize reports without involving Service Works. The price of the service has increased and is not really justifiable for the services that are received. Configuring templates is a challenge. Also, different browsers produce different results. There is a lack of consistency. The inability to edit forms within the program The lack of ability to scan documents or photos larger than 5mb

We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie.

We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.

the program features are amazing IF THEY WORK

CUSTOMER SERVICE AT SW IS HOPELESS AND NO HELP IS AVAILABLE. WE HAVE BEEN HAVING ISSUES WITH THE PROGRAM SINCE WE CAME ON BOARD.

We're genuinely sorry to hear about your frustrations with our customer service and the challenges you've encountered since joining us. We're committed to resolving the issues you've experienced and ensuring that our program works seamlessly for you. Please reach out to our team and we can schedule a one on one with our customer success team. Thank you.

That they are willing to make changes or update the software and the programming to fit the needs of the service provider

At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements.

The dispatching is probably the only positive.

SW customer service and technical support is HORRIBLE! They sell you a dream at first but quickly you find out you’re solo in trying to navigate the software.

I love the support and constantly enhancing the product to help bin cleaners

I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features

Very nice and user-friendly to use the software.

They need more tech support on their team. As when you call you have to be on the line for a long time.

Thank you for your feedback!