WorkWave Service Features

Customer information is in depth and lots of data to pull from, if you know where to look for it

payment processing. You can not see who paid on the day they pay. you have to wait until the next day and it doesn't show up on their account for a week? That is sub standard and a big glitch in your system just to name one.

Hello, Thank you for taking the time to share your thoughts on our product. Customer satisfaction is very important to us and we have passed along your comments to the WorkWave Service team. Please continue to contact customer support at (800) 762-0301 for any and all concerns. Thank you, WorkWave

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

Seems like there could be a decent use for this product in certain companies, just not for ours after getting to learn it a little bit

Was sold this product as a CRM which it is not. We have zero use for the product and have made that clear. Although their team is in agreement that their software doesn't fit our needs they are still trying to charge us and force our contract, thus the reason for the review ratings

Hi Sam - Thank you for sharing your feedback with us, and we are sorry to hear that our solution did not meet your CRM needs. I understand our team has been working with you on a solution to this, and we look forward to a positive outcome.

Linking to accounting software relatively smoothly. Management of jobs and schedules works as expected.

NO customer support. All of our office team has struggled to get help or answers from anyone at WorkWave. They are no where to be found and when they pop up in email (because phone calls are not happening) they make you reiterate the issue each time. We currently have a situation that there have been over 20 emails and no resolution. We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction). Explanations and photo proof have been sent 20 times and they still have not fixed the situation and are still questioning, even after I got the trace id and system id information from our bank. I WOULD NOT RECOMMEND. You can mess things up, but don't mess with peoples money and correct things when they go wrong.

Hi Denise- thank you for this information and feedback. Your comments have been passed along to your team and you should be contacted shortly. Thank you.

The software offers lots of options to list work orders to actually ending the job and collecting the data for payments

At times there are things that need extra help with and it can take awhile to get immediate help but they do pull through in the end.

Hi Bruce - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

We used Service CEO for 9 years. We decided to make the switch to Work wave service when we were told CEO was being sunset product and not supported. We were told the transition would be smooth.

All of the migrated data that came over from CEO we have had to delete and re-enter. WWS and CEO are not compatible software systems. The software is only 2 years old and WWS staff often reminded us of that stating "WWS is still young and working through development." There is no front end sales system built out. The claim they are 6-8 months out before the front end is built out. Why did someone...

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Hi Spencer, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to...

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The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.

Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.

Virtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have...

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Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.

What it should have been able to do as far as managing our small service business

the time zones are not catered to at all. There is a three hour time difference so if you didn't comply to there service times you just don't get service. We feel that they didn't keep up to what we were sold by the sales person. Also after I worked with their salesperson and then signed their long legal form the employee that sold me the program quit his employment and the company gave us another...

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Hi Tim, Our customers' experiences are a top priority for us, so thank you for sharing your feedback with us as it helps us to continuously improve. Your feedback has been passed along to our team. Thank you.

They bought out my previous software (Service CEO), so I thought they would understand my history and needs. Unfortunately, they seem completely unfamiliar with ServiceCEO's features (asked for screenshots of how the program worked)

They (IT department and sales) gave me completely inaccurate information about the program features. I made it VERY clear before starting with them that they had the capability to calculate payroll as did my previous program. IT assured me that it did. I this confirmed with sales, and they assured me that it did. So I signed the yearly contract even though this is the ONLY scheduling software program...

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Hi Linda, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

We were one of the early adopters of WorkWave once we learned that there were no more updates to ServiceCEO. WorkWave is an excellent software platform to run our business. The product is an online solution that has proven to be very stable. One major benefit of WorkWave is that we can access the system from anywhere. Being an online solution to us means no more entire vacations ruined because our software has crashed locally. Another benefit of WorkWave is that it is very intuitive and easy to use. There is ample support documentation. Also, the WorkWave support staff has always been very knowledgeable and quick to resolve problems and answer questions.

In the past there has been some confusion regarding new enhanced platforms (Professional and Enterprise). We upgraded to the Professional platform to get additional reporting and communications capabilities. The additional features of the Professional version for us do not increase or automate some of our communications functions as we had hoped.

Hi Steve - Thank you for the review! We are so happy you are having a positive experience with our company and are finding success with our solutions.

There is nothing that I liked about this software. Difficult to use. Caused more work for us.

Not compatible with a phone or tablet so we can not use the app in the field. Scheduling and billing is a lengthy process with lots of questions and mandatory fields to fill out that are not necessary.

Hi John - We sincerely appreciate your feedback as we look to continually grow and improve our products and processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing your comments with our team.

I like the fact that it schedules & optimizes my routes. Sometimes I go into the board and reschedule a few of the stops but nothing major. Currently I am on a work order with problems of appointments unscheduling.

It would be awesome if we could do all in one software. You do offer invoicing and accounting but in order to get payments from our clients, we have to go to a 3rd party billing and my owner is not willing to put that out there. We export to QuickBooks and then invoice which allows for a link that can press and enter their billing information right then.

Hi Melinda - Thank you for the positive review! We are happy you are experiencing success with our solutions, and thank you for the feedback.

Most of the technical staff is great! We feel like they are listening to the problems we are having and finding solutions. It's good to have real people to work through issues. The first video training offered today is a great idea. I believe this will be a major help.

With all the problems we have had I feel like you should be paying me some months to help you work out the glitches. It has taken 2 years to get things ironed out and we still have daily struggles

Hi Joe, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities. We will be reviewing this issue with our team. However, we are so happy that you are finding success with WorkWave Service. We look forward to continuing our relationship with Water of Life.

The visibility of our customers on the dispatch screen. I am able to see where my customers are located and optimize my routes accordingly. There's a lot of good functionalities and are very useful in getting my jobs done. The list of services is also a great feature because I am able to build in estimated durations, frequencies, and prices meaning that I don't have manually enter those details with each new job.

It really lacks streamlining, integrations, and customizations. Well, it does allow for customizations and integrations but they're not very flexible. I also can't upload my list of services which is painstaking when you have over 100 of them. We have a set price per every 100 square feet that range from 500 to 4500 on 5 different categories.

Hi Hector- Thank you for the review and feedback. We are glad you are having a positive experience with our solutions, and your feedback enables us to continually improve our software.

Ease of Scheduling work orders; easy look up function; Resolving daily work orders and invoices is simple

Must complete work orders before looking up another account . Once you do so, basically must start over creating work order. Also, once a work order is closed, it's very difficult to go back and undo financial aspects of ticket

Hi Jeannie - Thanks for the review, we are so glad you are finding success with work orders and invoices, but are sorry to hear about your frustrating experience with completing work orders. We will be passing this feedback along to our product team!

This software is very easy to understand. I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.

I would like the option of running a report of services per customer name.

Hi Robin - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Unknown. They wont show you the software workflow until you sign an agreement.

dealing with reps, optimization, work arounds so they can technically say software does features. They dont do their own hardware, they resell azuga.com (so just go with azuga directly).

Hi Brad - Thank you for your feedback. Our team reviewed your case and based on our records, we will be holding to the executed and signed contract that detailed all terms. Our customer relationships and experience are always a top priority, so please reach out if you have any additional questions.

We can suggest features and they do their best to accommodate your request. The customer service is prompt with all request. Everyone I have ever corresponded with has been nothing less than professional and courteous.

Sometimes there are glitches when there are software updates and undoes settings that you may have had in place.

Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.

I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.

No pros were added to this review

Not answering. Please have someone from senior management contact me.

Hi Ted - thank you for taking the time to share your feedback. Customer satisfaction and support is a top priority for us and we have passed along your comments. Thank you. -WorkWave

The workflow setup is good. When it is functioning correctly, it flows nicely.

There is no capability to customize anything. What you see it what you get, even if it doesn't work.

Hi David, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

As an owner that goes out to every job site. It saves me time when I get home. Instead of scheduling, billing and making invoices. I can have personal time.

I honestly can’t think of anything that bothered me with this software

Hi Clay - Thanks for the 5-star review! We are so glad you are finding success with our software.

How I can organize my day in an easy route

The time it takes to set up my next day for all of the service guys

Hi Eli - Thank you for the positive review!