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WorkWave Service Pricing
Pricing overview
Value for money rating
2.8
/5
52
Price starts from
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Pricing details
What users say
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Price starts from
49
Per month
Pricing model
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0.01
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1000
/user
One-time payment
Pricing model
Free trial
Price starts from
49
Per month
Pricing model
Free trial
Reviewers who mentioned pricing said:
Jared T.
Consumer Services, 51-200 employees
Used daily for 1-2 years
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Very disappointed with every customer interaction
It works if you have a team of people to operate
It’s horribly expensive and they never talk to you unless to charge you
Hi Jared, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.
Alexe P.
Construction, 1-10 employees
Used daily for 2+ years
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It has been good. One thing that is troublesome, although it doesn't happen too often, is when I can't access the program because it is all web based. I basically have no control of whether or not I can access my calendar if they go down.
I like that I can put in customers and keep track of them on a day to day and week to week basis.
I don't like how it integrates with Quickbooks, FOR ME. It would probably work great for another type of company OR if someone doesn't have to change pricing mid step like we do sometimes.
Thank you for this review, Alexe! We've taken note of your comments and have passed them along to the internal team. Thank you for choosing WorkWave!
Gregory B.
Chemicals, 1-10 employees
Used daily for 2+ years
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They used to charge for every call to tech support but after complaints that was changed. Now tech support says just do this to fix it and then days later you get an invoice from someone else saying, oh by the way that’ll cost you money. They are terribly trained and the only customers that matter to them are the big guys. If you are medium or small you are chop liver.
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Everything is hidden in places you wouldn’t expect it. Learning it takes forever. They don’t adjust to modern life. Inputting customers you don’t even have enough space to put in long names or husbands and wives. You can’t search your customers intuitively or at all. The search functions bring up random answers that are counterintuitive. You can’t update the tables yourself. There are important, regulatory...
Hi Gregory - We understand you have resolved this issue with our team. We are glad we were able to come to a mutually agreed upon resolution!
Verified reviewer
Hospitality, self-employed
Used other for less than 6 months
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I will never do business with Work Wave again. Although I believe that they are attempting to fill a niche in the marketplace in pricing and product, unless they address the fact that nothing is more important than customer service and sometimes that means realizing that your customers may be facing tremendous difficulties beyond their control and it is no longer about collecting your monthly fees...
I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.
Virtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have...
Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.
Kim L.
Individual & Family Services, 1-10 employees
Used daily for less than 6 months
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I would give zero stars if I could. This company cares nothing about the customer and only their bottom line. They misrepresent what they offer. They go over the contract but fail to explain that your monthly cost is per person and that you are bound for a year. This is not a company for small businesses. The program is very complexed and you have to get a demo or else you will want to pull your hair...
I was excited to use it because I thought it would help us to manage our cleaners routes and help with day to day but that never was the case.
program is too complex, customer service is no help
Hector O.
Individual & Family Services, 1-10 employees
Used daily for less than 6 months
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I've tested quite a few different management systems and WorkWave is the one that solved my problems. Some things that worked out best for us is the dispatch visibility, Quickbooks integration, Vantiv credit card processing, the list of services, reporting, geolocating, custom zones, time tracking, and other features.
The visibility of our customers on the dispatch screen. I am able to see where my customers are located and optimize my routes accordingly. There's a lot of good functionalities and are very useful in getting my jobs done. The list of services is also a great feature because I am able to build in estimated durations, frequencies, and prices meaning that I don't have manually enter those details with each new job.
It really lacks streamlining, integrations, and customizations. Well, it does allow for customizations and integrations but they're not very flexible. I also can't upload my list of services which is painstaking when you have over 100 of them. We have a set price per every 100 square feet that range from 500 to 4500 on 5 different categories.
Hi Hector- Thank you for the review and feedback. We are glad you are having a positive experience with our solutions, and your feedback enables us to continually improve our software.
Edward P.
Facilities Services, 1-10 employees
Used daily for 1-2 years
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I'm very happy with the overall experience with WW. in the beginning I had lots of problems that the service center was quick to help me with. as I grew to know the system it got easier and more obvious on how to resolve my own problems.
I chose WW because of the features. While slightly more expensive it can and has grown with what i utilize as I have grown in size.
NOt organic. Not all the features are simple to use and not obvious with how to use. Training and trial and error is part of getting to know and use the system.
Hi Edward - Thank you for the review! We are glad you are finding success with our software, and we really appreciate the valuable feedback.
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