WorkWave Service Pricing Plan & Cost Guide

WorkWave Service

Cloud-based Field Service Management Software

3.73/5 (30 reviews)

WorkWave Service Pricing

Pricing model: Subscription

Contact WorkWave for pricing information

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WorkWave Service Pricing Reviews

Pros
  • WorkWave is an excellent product with awesome support. We are a well known cleaning company in the Phoenix area.Steve A.Read the full review
  • WorkWave has been great. The customer service is AMAZING.Alegra S.Read the full review
  • We can suggest features and they do their best to accommodate your request.Elyse G.Read the full review
Cons
  • When you first start learning the software it is a bit confusing because there are so many features in it.Alegra S.Read the full review
  • Simple functions that should just be buttons are hidden away so they can nickel and dime you to death.Gregory B.Read the full review
  • I dislike the fact that the program does not talk BOTH ways with accounting software programs.Robin P.Read the full review
73%
recommended this to a friend or a colleague

5 reviewers had the following to say about WorkWave Service's pricing:

Edward Perry

overall services and options

Used daily for 1-2 years
Reviewed 2019-11-22
Review Source: Capterra

I'm very happy with the overall experience with WW. in the beginning I had lots of problems that the service center was quick to help me with. as I grew to know the system it got easier and more obvious on how to resolve my own problems.

Pros
I chose WW because of the features. While slightly more expensive it can and has grown with what i utilize as I have grown in size.

Cons
NOt organic. Not all the features are simple to use and not obvious with how to use. Training and trial and error is part of getting to know and use the system.

Response from WorkWave


Hi Edward - Thank you for the review! We are glad you are finding success with our software, and we really appreciate the valuable feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Hector Ortega

Great software but needs time to develop more

Used daily for less than 6 months
Reviewed 2019-06-17
Review Source: Capterra

I've tested quite a few different management systems and WorkWave is the one that solved my problems. Some things that worked out best for us is the dispatch visibility, Quickbooks integration, Vantiv credit card processing, the list of services, reporting, geolocating, custom zones, time tracking, and other features.

Pros
The visibility of our customers on the dispatch screen. I am able to see where my customers are located and optimize my routes accordingly. There's a lot of good functionalities and are very useful in getting my jobs done. The list of services is also a great feature because I am able to build in estimated durations, frequencies, and prices meaning that I don't have manually enter those details with each new job.

Cons
It really lacks streamlining, integrations, and customizations. Well, it does allow for customizations and integrations but they're not very flexible. I also can't upload my list of services which is painstaking when you have over 100 of them. We have a set price per every 100 square feet that range from 500 to 4500 on 5 different categories.

Response from WorkWave


Hi Hector- Thank you for the review and feedback. We are glad you are having a positive experience with our solutions, and your feedback enables us to continually improve our software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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John Giammanco

Do not use this program!

Used daily for 1-2 years
Reviewed 2020-08-26
Review Source: Capterra

We used this software with over 1 year and it caused more work than it saved us time. The company reduced the number of users that were allowed, raised our prices, and asked us to sign another 12 month contract. Once we made the decision that we were going to switch to another service that is extremely easy to use and saves us a ton of time, Workwave hit us with a hefty cancellation fee even though this was not in our contract. Horrible software, good tech support for all the problems you will encounter, and horrible leadership instructing their sales team to slam customers into contracts.

Pros
There is nothing that I liked about this software. Difficult to use. Caused more work for us.

Cons
Not compatible with a phone or tablet so we can not use the app in the field. Scheduling and billing is a lengthy process with lots of questions and mandatory fields to fill out that are not necessary.

Response from WorkWave


Hi John - We sincerely appreciate your feedback as we look to continually grow and improve our products and processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution did not satisfy your expectations. We will be reviewing your comments with our team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Extremely Poor Business Practices

Used occasionally for less than 6 months
Reviewed 2019-06-17
Review Source: GetApp

I will never do business with Work Wave again. Although I believe that they are attempting to fill a niche in the marketplace in pricing and product, unless they address the fact that nothing is more important than customer service and sometimes that means realizing that your customers may be facing tremendous difficulties beyond their control and it is no longer about collecting your monthly fees from that customer but doing the right, kind and decent thing. We in the service business who have the opportunity to look at their customer's in the eyes each appointment and can often see hurt, pain and sorrow & have the opportunity to be caring to them. In comparison to companies whose employees sit in an air-conditioned building, have meetings around tables talking about sales goals and marketing hype. But if it was not for WW's real customers out in trucks each day, trying to make a living against the odds in the snow and heat, WW would not be in business. So when one of us is hurting, WW should care.

Pros
I wanted to give the "newer" guy on the block my business and I liked many of the features promised by our salesperson.

Cons
Virtually at the moment, we signed up for an annual contract with Workwave, monthly contracts are the industry norm, my business partner had a near death experience due to a hospital error. WorkWave was one of many service providers I contacted and requested a revision or cancellation of our accounts. Note: We to date have not been through the WW training, therefore the only investment they have in our account is their tech support attempted to help me load my QB .csv customer file into WW. WW never offer any kind words of support or concern to me or my business partner during my interactions. Our answering service, MoneyPenny, gave us one year of FREE service. WOW! WW offered to delay three months of billing and extend the contract by three months. When my business partner was not recovering, as rapidly as the doctors had hoped, I again contacted WW and requested another extension of our contract and billing. We had zero funds coming into our company and mounting medical bills. The WW reps in two departments again offered neither options to me and nor kindness to me. When I read the new CEO's wonderful letter requesting ideas, I wrote to him requesting his review of this policy and offered the suggestion of one company with whom I do business. They reduced our monthly bill to $15.00/month to keep our account active. To the CEO's credit, he did respond to my letter and very nicely told me there would be no adjustment to their policy.

Response from WorkWave


Thank you for your review, and we are very sorry to hear about your experience. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve our company and practices. We will be reviewing this feedback with our larger team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Gregory Bird

DO NOT USE THIS PROGRAM

Used daily for 2+ years
Reviewed 2020-09-16
Review Source: Software Advice

They used to charge for every call to tech support but after complaints that was changed. Now tech support says just do this to fix it and then days later you get an invoice from someone else saying, oh by the way that’ll cost you money. They are terribly trained and the only customers that matter to them are the big guys. If you are medium or small you are chop liver.

Pros
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.

Cons
Everything is hidden in places you wouldn’t expect it. Learning it takes forever. They don’t adjust to modern life. Inputting customers you don’t even have enough space to put in long names or husbands and wives. You can’t search your customers intuitively or at all. The search functions bring up random answers that are counterintuitive. You can’t update the tables yourself. There are important, regulatory tables that you have to pay them $200 to update or be out of compliance with the county or state government. They are a racket. Simple functions that should just be buttons are hidden away so they can nickel and dime you to death. They seek you on how much easier it’ll be with their program, and once they have you then you discover it is only easier if you pay for 5 different upgrades. These upgrades each have something you need or want but they are bloated with things you don’t need so they can charge you more. Other issues are things like we have a scheduling lock feature that doesn’t always work but that isn’t importer enough to fix. Pathetic program.

Response from WorkWave


Hi Gregory - We understand you have resolved this issue with our team. We are glad we were able to come to a mutually agreed upon resolution!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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