Xotelia Features

Xotelia

Channel manager for B&B, guesthouses and vacation rentals

3.62/5 (45 reviews)

Xotelia Feature Summary

  • Booking button
  • Facebook booking engine
  • Reservation platform
  • Manual reservation
  • Relevant analytics
  • Social media integration
  • Unlimited Point of Sale to manage extras
  • Credit card payment gateway integration
  • 24 x 7 live support
  • Multi-property system
  • Frontdesk interface

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Most popular features of all Operations Management apps

API (395 other apps)
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Audit Trail (152 other apps)
Auditing (234 other apps)
Automatic Notifications (285 other apps)
Compliance Management (175 other apps)
Custom Fields (163 other apps)
Customizable Reporting (222 other apps)
Data Import/Export (222 other apps)
Document Storage (169 other apps)
Inventory Management (186 other apps)
Inventory Tracking (183 other apps)
Invoice Management (164 other apps)
Monitoring (173 other apps)
Multi-Location (155 other apps)
Real Time Data (196 other apps)
Reporting & Statistics (191 other apps)
Third Party Integration (194 other apps)
Workflow Management (191 other apps)

Competitor Feature Comparison

Xotelia Feature Reviews

25 reviewers had the following to say about Xotelia's features:

Jean-claude Moulin

Xotelia a good management tool

2016-07-18

I use this software Xotelia be fore 4 months I am very satisfied. IT let me manage and well.It allows me touche centralize and visualize everything on a single pièce of media it is m'y faithful compagnon e acheter Day tout visualize m'y Day.

Pros

Simplicity, quickly, comprehensive management central

Cons

Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Xotelia

Turnover bu quarter

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Jean - Claude,
We thank you very much for your comment.
Also, remember you can always refer us a friend : you and your friend will get +2 extra months for free :)
Best,
The Xotelia Team

Read more
ALEXANDER BIOLAN

L'Avenir, a b&b in Normandy

2016-10-29

Productivity and serenity for a very affordable price. The invoicing feature of Xotelia doesn't fit yet our use.

Pros

The control and possibility it gives us to close reservations on the websites of our booking partners, while we still are able to sell the rooms on our own website.

Cons

The invoicing feature doesn't fit our use yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Nous vous remercions pour votre commentaire Monsieur Biolan et vous souhaitons une très belle saison.
Bien à vous,
L'Équipe Xotelia

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Isuru Samarasinghe

Overall a quality product

2016-12-23

Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing.

Pros

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Cons

Website is not mobile friendly, and there is no mobile application as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Xotelia

If you need a super customer support, you have to disturb them every single time over email and skype. Then only the job will be done. Other than that they are very polite.

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Isuru,

Thank you very much for your email.
We are very glad to hear that you are very happy using the Xotelia solution.
We appreciate all the constructive comments and will use it to improve our solution.

Kind regards,
The Xotelia Team

Read more
Dounia Ayad

easy to use

2016-07-19

Being a B&B and present in a few OTA's, it became very difficult to handle the different agendas and the automatic email confirmation to the customers.

Pros

it's easy to use, it saves time with the confirmation email and the channel manager.

Cons

impossible to move a reservation from a room to anither, even if the reservation is done manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Douania,

We thank you for you review and we are happy to hear that our solution answers all your needs.
Also, keep me in mind that you can refer us a friend and you will get 2 extra months for free.
Wishing a busy summer season,

Best,

The Xotelia Team

Read more
ANDREA RAVECCA

Very unsactisfied about this service

2017-11-30

Pros

Xotelia it easy to use and provide some interesting features though not always working.

Cons

Pour quality, does not fulfil the featured characteristics, continuous bug causing overbookings, credit card data missing, lagging behind retrieving bookings from the channels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Kamonsak Sae-Lim

Simple channel manager, but missing several features and some glitches.

2016-03-24

It would be nice to be able to do other promotions and have it show as a special promotion when clicking to view the room type's prices, perhaps a drop down menu of different promotions, such as early booking rates, or long stay rates, or package deals with prices automatically adjusted to the guests booking dates. 3.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you for sharing your experience with Xotelia Channel Manager, Kamonsak.

Our team is working hard on bettering the channel manager's features as well as our customer service. The international team is growing and we're doing our best to satisfy all demands.

You may also find answers to your questions on the FAQ page: goo.gl/le5oSH.

Read more
Mike Zaversenuke

Xotelia Channel Manager Works Great!

2016-07-15

The Xotelia channel manager works great and I no longer worry about multiple reservations. The product can handle multiple guaranteed reservation websites (i.e. Booking.com, Expedia.com, BBCanada) extremely well and has its own website that I have linked to my business website. The service through BBCanada is excellent and they have resolved some technical issues quickly. I recommend the Xotelia channel manager product to any B&B owner.

Pros

It also tracks bookings from and to other reservation sites so I no longer have to sign in to the other systems like Expedia and Booking.com.

Cons

All dates should be in written i.e. July, 1, 2106) format not numeric i.e. 01-10-2016.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Xotelia

I've learned to trust the product and when there is a question the program is always right.

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Mike,
We thank you very much for your message. It makes us very happy to know that our product answers your need perfectly!
Wishing you a busy summer season,
The Xotelia team

Read more
Antonio Daniel Hisi Yunis

Unsatisfied

2016-05-17

Actually, there is no real customer service.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Antonio,

Thank you for sharing your experience. We are indeed developing new features to the Xotelia service. We are sorry to know that you encountered difficulties using our product.

We are growing fast and are still a small team. Be sure that our customers are highly considered by each of us and we are doing our best to answer all the demands.

Read more
Gretel Chazaro

Good product

2016-12-07

They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings.

Pros

Very easy to use. You can use it in any computer with internet.

Cons

The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering Xotelia

Good for the price, good for small hotels

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Gretel,
Thank you for the feedback.
We are sorry to hear that you were not fully satisfied is the quality of our solution.
Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon.
Kind regards,
The Xotelia Team

Read more
Philippe forges

Just perfect

2016-11-01

I've been using Xotelia for more than three years now. I am totally satisfied with the service provided. The kindness and reactivity of the people always ready to help. I wouldn'd change for anything else.

Pros

Easy to use

Cons

I would like to be able to update prices and availabilities for all rooms at the same time. Not one by one

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Philippe,

Thanks for the positive feedback.
We are more than happy to hear you are satisfied with the service we provide.

Cheers,

The Xotelia Team

Read more
Philippe Nicolas

A Fantastic tool to manage a guesthouse business

2016-07-15

It save a lot of time by condensing all calendars in a same and unique system.

Pros

Its easy to make a booking, easy to find a reservation among all others.

Cons

The Office of tourism software called "suite logiciel Ingenie" do not match your criteria, therefore It's impossible to share their calendars

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Xotelia

It would be really interesting to be able to modify a booking, not only the time table (arrival and departing dates) but also change the room. At present, I am not aware of a way to change the room itself in a reservation.

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you very much for the positive feedback!
You are our best ambassador :)

Read more
Vincent Vigier

Maybe we were unlucky but that was disastrous

2018-02-01

None

Pros

Very promising Channel Manager with a lot of good tools and options. Great functions and options for connecting with all OTAs and manage rates. We heard a lot of good things about Xotelia and that's why we went for it but looking here on the last reviews we feel that we might have had to check a little more before going for it.

Cons

As beginners at that time and with few knowledge on how to set up everything it was very difficult to deal with the interface and worst of all nonexistent customer service that basically stopped us from trying to set up everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob Balch

Glad to have this software

2017-01-04

There are features that need work, and features that could be added and/or changed to make it more useful for things other than just bookings, i.e. printing invoices, etc.

Pros

Consolidation of booking engines and display of availability.

Cons

Needs some features added, and also tweak some of the existing features. They are currently working on these issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Rob,
Thank you for the much appreciated feedback.
We are glad your experience with Xotelia is positive.
Kind regards,
The Xotelia Team!

Read more
John Nagy

Woodview Inn - Gananoque Ontario, Canada

2016-07-21

Ingrid, my Account Manager and Ingrid, my go-to support have been wonderful. They helped guide me through every step

Pros

Xotelia software has saved me a ton of time. I'm able to spend more time with my guests.

Cons

The videos were not very helpful. They moved a bit too quickly for someone new to understand all the steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Xotelia

Not at this time

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi John,
We are very grateful for the review left!
Remember you can get 2 extra month for free if you decide to refer us a friend.
We wish you a busy summer season!
Cheers,
The Xotelia Team

Read more
Rick Limbo

Waste of time and money

2017-02-25

This was the first time ever using software like this and any question we had was answered in about a week in horribly spelled English (French Company).

Pros

Have not found a single PRO on XOTELIA

Cons

The complete suite is a mess and a total waste of time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Gretel Chazaro

Very good

2016-01-25

Just ajust the time zone, so that the day doesnt close before.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you for sharing your experience with us, Gretel!

We are happy to count you as our members!

If you still need any help with your Xotelia account, please contact the support team: +33 9 70 72 08 07 (Europe), we'll make sure to solve the problem!

Read more
Ibrahim Ahmad

A fantastic service, highly recommended

2016-11-09

Another thing to note is that although the xotelia admin dashboard is great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Ibrahim,

Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution.
Cheers,
The Xotelia Team

Read more
Louise DuRepos

To much application for nothing

2016-12-06

I love Xotelia, I save lots of time. The only thing I don't like, there is too many pages that we do not need.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Louise!
Thank you for the feedback.
We will take your feedback into consideration.
Best,
The Xotelia Team

Read more
Methinee Pholinta

Helpful Chanel Manager Software

2016-07-19

This Channel manager is easy for manage the room allotment and price.

Cons

The process of cut out the room allotment was quite slow when had reservation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you for your review Methinee, all your comments are highly appreciated. It helps to better our product and service so that we keep you a happy Xotelia member.

Read more
Maristela Soffiati

Don't buy their services, they don't offer support straight away, they will ask you to go FQA

2017-02-16

I have paid for Xotelia's services and every time I email them they ask me to go to FQA.

Pros

It seems to have all functions you need

Cons

It doesn't work, extremely difficult to manage if you are not an expert in software, when you subscribe to their services, the company book an hour with you to explain how it works and after that you don't have any support unless you pay 60 Euros booked with two weeks advance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

0/10

Recommendations to others considering Xotelia

Don't buy it unless you are really an expert in software.

Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hello,
We are sorry to hear that you encountered issues using the Xotelia solution.
Would you please send us you request number (number you receive when you send an email to support). We will do our best to solve your issues as soon as possible.
Kind regards,
The Xotelia Team

Read more
John Hoover

Overall satisfied of my experience with Xotelia

2017-03-03

The onboarding was smooth and the channel manager quite easy to use.

Pros

Affordable Comprehensive Easy to use

Cons

Need their team to do the connexion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
LUKA NUSSDORFER

They are hotel channel manager, but a lot of the times software it is not working as it should.

2017-06-07

You do not get the benefit of what it supposed to do

Pros

Affordability was the thing that attracted us to this software, nevertheless with overbookings it is not cheap at the end.

Cons

Maybe because they are cheaper than others they do not include that great service but overall experience disappointing as it does not serve the purpose - avoiding overbookings and wasting time managing everything manually

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Other

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Luka,
We thank you very much for taking the time to review our products.
We will make to take into account your account to improve our services.
Kind regards,
The Xotelia Team

Read more
Lecomte Caroline

PERFECT ! I used Xotelia since 2 years ago , and never I have a problem .

2016-07-19

I used different software before Xotelia and never it's so easy, and never I met a problem on my planning and reservation.

Pros

very easy and secure

Cons

nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Dear Caroline,
Thank your taking the time to leave a review. We are very happy to hear that our solution answers your need.
Remember we do referral deal : if you invite one of your friend to use Xotelia, you will get 2 extra months for free!
We wish you a busy summer season!
The Xotelia Team

Read more
Domitila Aranda

Essential tool in an interconnected world

2016-10-31

Xotelia is an easy to use, reliable tool and with a good return on investment.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Hi Domitila,
Thank you for the much appreciated feedback.
Wishing a busy season,
Cheers,
The Xotelia Team

Read more
Thammasarn Kanthrakornwong

Good product, Excellent costumer service.

2016-02-02

This product is easy to use. it made life out of busy. and the best thing was the customer service (Paweekorn) .She very kind and gentle.When i have problem she always solved it.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Xotelia


Thank you for sharing your experience, Thammasarn!

We are happy to know that our efforts show results and we wqnt to make sure that it continues.

Read more