xTuple Pricing Plan & Cost Guide

Pros
The price, customizability, open source code. Able to interface with other programs and databases. True enterprise funtions and modules. The startup costs are very affordable.

Cons
Very difficult to find help with the software. The manuals and support are expensive and often non existant to my experience

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ease of use, flexibility, easily customized, great price point

Cons
Limited CRM

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Likelihood to recommend: 9/10

Pros
The orginal reason we purchase xTupel was the price and the list of feature and functionallity. It is loaded features. However quite a few of them really do not work the way you expect.

Cons
Support is the worst. The final answer is always "its a know bug" and good luck getting it fixed.

Rating breakdown

Likelihood to recommend: 0/10

Pros
Has all the features of much more expensive systems, and they continue to improve on a continuing basis. The 'Workbench' features make several tasks much easier.

Cons
Some menu features aren't readily apparent, although they work well once fully understood.

Rating breakdown

Likelihood to recommend: 10/10

Pros
open source, reasonable features for the price, relatively stable running on our internal servers. Handles wide range of functions from finance thru to manufacturing. We would like better interfaces with ARENA solutions and with Pro-ship and ship station as well as Zen desk.

Cons
API's are poor - would be nice to make it easier to integrate with other packages like e-commerce, Zen-desk, shipping programs etc.

Rating breakdown

Likelihood to recommend: 7/10

Pros
I like it because it is windows based and its customizable. The price tag for the software is very attractive and the yearly maintenance fee is fair as well

Cons
Big learning curve if you try to customize it your self. We feel that we have been left behind in upgrade especially not knowing how to do it. There seems to be a disconnection between the end-user like us and xtuple of the explanation of how to complete certain tasks like month-end and year-end also the ability to upgrade without having to pay for a middleman to come to our location. Which can cost thousands of dollars. Also knowing what the upgrade changes are before you upgrade to the next level would be nice

Rating breakdown

Likelihood to recommend: 7/10

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Pros
1. As a non-practicing CPA, I love that this system follows GAAP and is auditable . 2. The cost of the software is excellent in comparison to other ERP system on the market. 3. This company truly listens to their users on features and bugs. You have a proactive roll in the development of the software, which is refreshing. 4. In partner and customer training you actually get to meet and talk with the developers.

Cons
1. The out of the box reports (screen or/ and printed) reports don't have column totals 2. Printing of Detail Aging report 3. The need for more videos of understanding and using the varies forms of RMA's, and Reports 4. They need videos on the advance class, even it only accessible by a pay wall. 5. They need a online updated flow chart (Business Flows) of the menus and sections

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like how you can integrate it across different platforms. Further, specialized features and functionality can be integrated with their open source solution.

Cons
I dislike that a lot of the key features we needed required the help of a consultant and some feature development.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like that this product is fairly easy to use. It's very user friendly and the customer service is great.

Cons
The price is a bit high for me but in all honesty that's the only negative thing about the product I would say.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Ability to combine manufacturing with traditional finance/accounting/sales orders. Detailed multi-level bills of material are possible with items at separate locations if necessary. Cycle counting can be done in a batch process, which cuts down on time. Exporting data with formatting is fantastic for Excel or CSV.

Cons
Much reporting has to be custom-built, no item master matrix, no sales order history by location by customer, would like to see more high & low-level detailed reporting built into the software. The ability to adjust posted invoicing would be great.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The software is truly open source and highly customizable without breaking the core functionality. It allowed me to implement things that could not have been possible with any other product. Combined with the OpenRPT reporting system and PostgreSQL, it's hard to beat. The price is nice too.

Cons
The learning curve can be a little steep when customizing the product. However, it is still better documented than the vast majority of ERP systems out there and the code is available to view.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great value. Allows our small enterprise to be competitive in a sector dominated by large companies.

Cons
Missing some basic functionality on the manufacturing side. US-oriented functionality (we are a Canadian client). Releases could include more feature releases and improvements. Weak in terms of reporting/analytics.

Rating breakdown

Likelihood to recommend: 8/10

Pros
System is pretty intuitive, I like the ease of use when it comes to compiling financial statements. It is also easy to find the information I am looking for.

Cons
The initial configuration of the cost accounting system does not work as we'd like. It would be ideal if we could use the manufacturing aspect of the software without utilizing the cost account system.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Data integrity management Depth of the Inventory Management and Costing Tools Standard JE ease of use Trial Balance ease of use

Cons
Not very intuitive. Accounting functions are not designed well, especially the reconciliation tool. Sales functions do not have a robust customer service tool.

Rating breakdown

Likelihood to recommend: 7/10

Pros
- Decent import system to load up your data - Flexible system that allows a wide range of manufacturing and options - Easy access to SQL tables which allow you to write your own tools if xTuple is missing something you need - Under active development, and with a good user forum

Cons
- Despite the licensing being the single most expensive SW cost for our company, support is virtually non existent. It is an additional cost and the options are expensive, confusing and often rely on 'partners' who don't always know much about the system. Documentation does exist but is often hard to find on the xTuple website. A skilled technical team will be needed to implement and set up the complex options and work flows. - xTuple is putting lots of effort on eCommerce additions, but less on the fundamentals of the package. Silly issues make for large problems: -- User permissions can only be added one at a time (no multi select) -- Payments are still based on the idea of paper cheques with no shortcuts for cash/card payments. No simple export options for upload for wire processing) -- The multi currency system is basic and has issues (silly rounding errors, Bank reconciliation and GL accounts don't match and can't be corrected, 'extra' currency transactions generated by some operations break AR balance)

Rating breakdown

Likelihood to recommend: 6/10

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Rating breakdown

Pros
I like the idea and the ability to customize nearly every aspect of your businesses process. Having every step of your business accessible in a single program allows for streamlining processes and higher efficiency.

Cons
Well our biggest issue with this software is, while the program is customizable, any major changes would be lost in upgrades or would be broken from the upgrade process. This resulted in us abandoning a very expensive software migration and seek other solutions.

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Pros
I like the date and user stamping for each transaction which really helps with auditing. I also like the way transactions are connected like from PO, to receiving document, to invoice and from SO, to invoice, to cash receipt, you can search back to the start of a transaction.

Cons
Sometimes the software lacks flexibility for instance the Purchase Order auto fills the vendor terms and there is not a way to override the due date when entering the invoice. The reconciliation tool could be more user friendly for instance the deposit amounts sort alphabetically instead of numerically and when you view notes in the checks area it makes all the transactions several lines deep and you are not able to view very many transactions at a time. Also the reconciliation reports are entirely useless since all JE transactions are considered "Adjustments" and deposits and expenditures are combined without showing if the value is positive (went in to the account) or negative (came out of the account).

Rating breakdown

Likelihood to recommend: 7/10

Pros
You can begin with a free version and if that version fulfills all of your needs you can continue with that, however for added functionality there are licencing fees for that functionality. It is easy to use (once the beginning numbers are in) and it makes a small company look larger due to the look and design of their forms (you can design your own as well). The functionality is incredible. The type of business we are in requires things that most software does not provide for which has made running our business quite a bit easier. We are a modification center and xTuple allows us to use different parts to make the same end product by using substitutions, this has been a tremendous help to us. It was nice to be able to start with the free version and see just what this amazing piece of software could do. They also have an "online university" where users can communicate with each other and xTuple themselves, that has proven to be extremely valuable. Many times the issue or question we have has already been dealt with through another customer and the answer sits right there accessible to us. Overall xTuple has been great for us. They also are now hosting our website and although there have been some rough patches, I don't think we would go anywhere else as they allow it to integrate with our software, a big help.

Cons
Their customer service is probably their weakest link. Although they make an appreciable effort to respond to the issues we bring up, from our end sometimes it doesn't seem to be taken care of as quickly as we would like, and we have to follow-up for resolve. The website integration has some bugs, but eventually the bugs get worked out. We have two very capable IT employees who sometimes can figure out the bugs before they do, which is a big plus for us, as we can correct the issues then pass on the fix to xTuple. We all agree that the issues with customer service are worth the extreme value that the software has brought to our company.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Has a Mac based client. Has the option for on-site server or cloud server. Highly customizable reporting capabilities. A decent amount of customizing interface windows. We have several very custom reports and some interface changes that have been made by a 3rd party developer. A lot of features, some we're still learning to use in an optimal way.

Cons
The report editor is weak, at least up through 4.8.1. Text boxes don't auto-wrap making form design difficult. This is a challenge even for our 3rd party developer that uses it all the time. Not the most intuitive - interlinks between data sets is weak at best. Often we find ourselves needing to write somethings down from one inquiry to then go to the next, and the next to find what we need. MAS200 was much better in this regard. Several accounting features that I do not use are also reported to have similar limitations as compared to MAS200. No bug patches. Free updates while using the cloud sever are great, but any customization throws a slight wrench into that. Several bugs that we deal with have been fixed in newer versions but are not available as patches to our version. Since we have some significant customization, the actual upgrade cost keeps us from updating frequently.

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