Business process management software facilitates the defining, implementing and tracking of business workflows for multiple departments. These tools ensure that business goals, customer satisfaction and internal process are aligned. BPM software provides real-time, actionable insights into performance of current business processes and highlights areas for improvement. The four main functions of a BPM system (BPMS) are to model workflows, run automated notifications, report on KPIs and metrics, and discover and analyze process inefficiencies.
A BPMS allows you to adapt your business processes to meet changing economic climates and scaling business models. Business processes are displayed through graphic maps and diagrams, providing a clear organizational workflow.
The business process/rules engine (BRE) forms the core component of BPMS; this platform is used to model, implement and document business rules. You can use this component to add or change business logic without the need for a programmer. After you make a change, the engine analyzes the effect of this change on the other rules in your system and highlights any conflicts. Another key feature of a BPMS is the ability to build and run process-based applications.
The business analytics features offered by BPMS offer real-time tracking and monitoring capabilities. These tools ensure work is carried out according to the predefined workflows and policies. They also help to highlight business trends, issues and opportunities. Alarms and notification form of an important element of BPM software. Notifications can be automatically sent to the right people to inform them of non-compliance and agreement exceptions, as well as badly performing processes.
Performance analysis results are displayed through graphical dashboards and in exportable reports. Diagnostic tools can be used to refine key business rules and processes and to measure and compare performance over time and through changing climates. This detailed performance logs help to meet the auditing and traceability needs of business leaders.
Business process management suites can also be used for content management, allowing you to securely store key customer and business documents and files. They might also offer the ability to create and distribute company documentation, as well as to publish content online. Collaboration tools are another key feature of BPM software, these tools are used to ensure new business rules are sent through the right work flow for approval. They also ensure rules are implemented effectively and by the right people. Collaboration tools of BPMS include discussion forums, message boards, commenting and note leaving, and shared workspaces.