Enterprise Resource Planning (ERP) Software

What is Enterprise Resource Planning (ERP) Software?

ERP (enterprise resource planning) software allows for a broad and collective insight over the entire workings of a business. This type of software integrates all areas of the business process into one unified, single point of access with the ability to share documents, files and data. ERP software suites traditionally provide integration and synchronization of a range of stand-alone applications, including accounting, inventory management, supply chain, CRM and human resources software.

The main aim of these applications is to improve company-wide communication and streamline all business operations by providing users from every departments, from manufacturing through to sales, with an overview of all business operations.

By integrating various systems into one, the need to keep multiple copies of data is eliminated. Departments will not need to keep separate spreadsheets and databases that will later need to be manually consolidated to create business reports.

All data and information created and recorded is stored in one place, allowing access from across departments. This means that sales can access vital accounting information with the click of a button, they can also update this information, reducing the workload of the accounting department and speeding up the order management process.

With ERP solutions each department continues to operate independently by providing you the ability to manage and review the performance of all departments from one central location. Many ERP applications will pull key metrics from each department and turn them into detailed reports. This allows users to see the effect each department has on others, identify trends and areas for improvement as well as to review or rethink the business process workflow. An overview of the entire running of the company also allows for a secure point of storage of all information, which can be easily shared among managers, as well as accessed remotely.

ERP software solutions might include one single package or a suite of solutions and add-ons that can be integrated into one core application. These business apps are beneficial to industries of all sizes, but can be particularly beneficial to large organizations with multiple departments and big teams where cross-communication might be more of a challenge. Companies who deal with multiple stages of the business process, from the warehouse to the customer, also benefit greatly from an enterprise resource solution.

Key Features & Benefits

  • Overview of multiple business operations
  • Cross-company data import/export, syncing and consolidation
  • Data analysis and reporting of key business metrics from all departments
  • Real-time view of business operations and remote access to data
  • Reduce workloads by providing access to multi-departmental information for all employees
  • Integration of stand-alone apps such as CRM, accounting and inventory management software into one.

Enterprise Resource Planning (ERP) Category Leaders Q3 2018

GetApp's quarterly ranking showcases the leading 10-15 Enterprise Resource Planning (ERP) apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.


What is Category Leaders?

GetApp's Category Leaders graphic identifies leading cloud-based software products in the Enterprise Resource Planning (ERP) software category. If you’re a business owner or decision maker who is evaluating ERP technology options for your company, Category Leaders is for you.

The ranking highlights key factors that small businesses should consider when assessing which software products may be right for them. These factors include user perception (“user reviews”), compatibility with other systems (“integrations”), mobile offerings (“mobile”), technical capabilities (“functionality”), and product security (“security”).

To create each Category Leaders ranking, our research team typically evaluates hundreds of products in any one category. The 10-15 with the highest scores become Category Leaders.

What makes a product eligible for Category Leaders?

Category Leaders is focused on the North American ERP software market. To be eligible for inclusion, products must offer a core set of functionality, as determined by our research analysts, who provide coverage of and have familiarity with products in that market. Please see the “Functionality” section below for additional details on the core set of functionality we define for the ERP market.

Since Category Leaders is intended to cover the ERP market at large, individual analysts use their market experience and knowledge, existing market-based research, and small business software buyer needs analysis to assess an application's suitability for a given category depending on whether it can reasonably be expected to be relevant to most small business buyers across industries searching for a system with a strong focus on ERP capabilities.

In addition, a product must have at least 20 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com, and getapp.com, and those reviews must be published within 18 months of the start of the analysis period. The analysis period for the Q3 2018 Category Leaders update is December 22, 2016 to June 22, 2018.

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, resulting in a total score out of 100. The ranking and scoring methodology ensures complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews

Review scores are calculated using weighted reviews collected from GetApp and its sister sites, Software Advice and Capterra. This score is based on average user ratings (on a scale from 1 to 5) of how satisfied users are with a product overall. The scoring includes ratings left within the previous 18-month period; ratings that are more recent are weighted more heavily.

The methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for inclusion. That percentile ranking is then translated into a 1 to 20 score.


Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has. The first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms

Mobile scores are calculated based on the availability of an iOS and Android app. Five points are awarded for the presence of each app, with an additional 10 points awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated on a scale based on the category average for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. A score out of 100 is given, then scaled to a score out of 5 for a maximum of 5 points.


Functionality scores are assigned based on a combination of two assessments: user ratings and functionality breadth data.

Fifty percent of the score is based on average user ratings on a scale from 1 to 5 of how satisfied users are with the product’s functionality. The scoring includes ratings left within the previous 18-month period; ratings that are more recent are weighted more heavily.

The methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for inclusion. That percentile ranking is then translated into a 1 to 10 score.

The other 50% of the score is based on a functionality assessment of the product. For each software category, our research analysts define a core set of features that a product must offer, as well as additional “nice-to-have” common and optional features. For the ERP category, we identify the following set of features:

  • Core features: core financials, human resources, and inventory management.

  • Common features (at least three of the following): data collection and analysis, supply chain management, manufacturing planning, enterprise asset management, warehouse management, and customer relationship management.

  • Optional features: bills of material, distribution management, order management, purchasing management, project management, and a cloud-based deployment option.

Products are assessed according to how many of those pre-defined features they offer, and products with more features receive a higher score. We use this data to calculate a product's percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.

All told, a vendor can receive up to 10 points based on user ratings and up to 10 points based on the features assessment for a total maximum score of 20 for “functionality.”


Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry, supplemented by the expertise of our security research experts. Each answer in the 16-question survey is assigned a point value. The scoring then calculates the percentile ranking for each product relative to all other products in the software category that have qualified for Category Leaders consideration. That percentile ranking is then translated into a 1 to 20 score.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and functionality, respectively.

External Usage Guidelines

Providers must abide by the Category Leaders External Usage Guidelines when referencing Category Leaders content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all Category Leaders reference(s) and graphic use:

GetApp Category Leaders constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.