Field Service Management (FSM) Software

What is Field Service Management (FSM) Software?

Field service management software enables service providers to better manage their operations and provide optimal customer service. These business apps allow you to schedule and track jobs that take place outside the office. By matching the right technicians with the right clients, planning routes and calculating travel times, along with managing inventories and stock levels, field service software ensures the accurate delivery of a high level of service.

Field service management tools cover a number of needs including ticket management, CRM and database management, compliance tracking, scheduling and dispatching, contract and partner management, RMA management and work order management.

Field service management software is used to collect data on new customers as well as to provide a better understanding of your existing customers. Warranties and service contracts are stored and entitlements are tracked to give a complete overview of client service history. You can also store clients’ personal details, assets, and equipment and keep a communication log to see who dealt with each phone call and which technician was sent out to each job.

Many field service management solutions will provide features for customer self-service. Clients can login to the software gain access to live job statuses. Technicians can also access information remotely and provide updates and feedback on jobs. Technicians can also be notified of incoming jobs via SMS, email and Push Notifications.

Service part and inventory management are a key feature of field service applications. You can use these features to manage reverse logistics and depot repair activities. Many field service software apps will allow you to automatically create quotes and invoices for your clients and will provide digital signature capabilities.

You can also use field service management software to automatically calculate jobs and route times. The reporting functionality of these apps provides you with key service performance information, helping to identify areas for improvement and flag up issues for review.

Key Features & Benefits

  • Schedule jobs and dispatch technicians
  • Plan routes and calculate job times
  • Log customer service and interaction history
  • Provide customer self-service tools
  • Manage parts and inventory levels
  • Create quotes and invoices
  • Capture e-signatures
  • Report on KPIs and help to improve workflows

Field Service Management (FSM) Category Leaders Q4 2016

GetApp's quarterly ranking showcases the top 25 Field Service Management (FSM) apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, media presence, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about how we calculate scores.

Reviews
Integrations
Mobile
Media
Security

1. HouseCall Pro

The Premier Field Service Management and Marketing Solution
86
19
17
18
13
19

2. GeoOp

Field Service Management made easy for Trades and Services.
81
15
18
16
16
16

3. mHelpDesk

Win more jobs and grow your business with mHelpDesk!
80
17
18
15
16
14

4. Jobber

Software for Mobile Service Businesses
79
18
17
16
16
12

5. Repsly Mobile CRM

Field Activity Management
76
15
20
14
15
12

6. Fleetmatics WORK

Field service management software for SMBs
71
5
13
18
17
18

7. Maxpanda CMMS

Work Order Management Software
66
12
0
14
20
20

8. ProntoForms

Mobile forms made easy
65
10
18
17
5
15

9. Kickserv

Field Service Management online CRM
65
15
17
15
5
13

10. GoSpotCheck

Retail Execution Management Software for Field Teams
61
14
7
16
15
9

11. SimpliField

Retail Execution Solution for Sales and Marketing Team
60
12
13
14
8
13

12. RazorSync

Field Service Management Software & Mobile App
59
18
9
17
2
13

13. ServiceM8

We're for small business
58
12
17
8
10
11

14. Loc8

Full spectrum field service for asset maintenance and job management
55
11
10
12
12
10

15. Synchroteam

Multi-featured Mobile Field Service Management solution
53
12
10
14
5
12

16. Wintac

The All-In-One Software for Service Contractors
53
20
5
13
8
7

17. FieldEZ

Scheduling, Dispatch, Invoicing, Attendance and more!
51
10
15
15
2
9

18. Mobile Field Report

Field Service Management
47
11
9
13
4
10

19. FieldAware

Field Service Management Software
40
10
3
15
12

20. vWork

Mobile Workforce Management
38
0
9
16
2
11

21. ClickSoftware

Mobile workforce management software
37
0
10
14
13

22. Call of Service

Field service management software
36
0
7
12
2
15

23. Service Fusion

Easy. Powerful. Mobile. Field service management software.
35
0
9
14
2
10

24. FieldService360

Field Service Software Delivered via the Salesforce Cloud
35
0
17
16
2

25. Astea Alliance

Field Service Management & Mobile Workforce Solutions
35
0
18
14
3
Reviews
Integrations
Mobile
Media
Security

Who is the ranking for?

This ranking is for business owners and decision makers looking for a first glance at the leading cloud-based Field Service Management (FSM) software in the industry. The data serves as a point of reference highlighting the key factors that small businesses should look at when first analyzing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile app availability), market presence (media presence), and security features (security).

For more details on why we chose these data points, take a look at our industry research reports, which provide in-depth explanations of each data point, as well as trends in the industry.

How are the scores calculated?

An app’s score is calculated based on five unique data points and is completely independent of any relationships that GetApp has with app vendors. The data points are calculated as outlined below:

User Reviews

The score for user reviews is calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against other apps in the category. This raw number is then scaled to represent a value between one and 20.

Integrations

Integration scores are calculated by scaling and adding two different averages for the number of listed integrations on GetApp: the first 15 points are awarded for the total number of integrations scaled against the average for the top 25 percent of apps in the category, while the final five points are awarded for the total number of integrations scaled against the leader in the category.

Mobile Platforms

Mobile platform scores are calculated using data from Google Play and the Apple App Store. Five points are awarded for having an Android App, and another five for an iOS app. The additional 10 points are calculated based on the user ratings of the app in each store, rated out of five, for a total of 20 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans a vendor has. Each social network contributes a maximum of 10 points to the total score. The first five points are awarded for total number of followers scaled against the average number of followers that each vendor in the category has, while the remaining five points are awarded based on the total number of followers, this time scaled against the category leaders. The scores for Facebook and Twitter are added together for a total score out of 20.

Security

Security is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.