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Enterprise Resource Planning Software for Small Business - Page 6

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Mi9 Retail Suite logo
4.7
21

Integrated CRM for retailers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.0
    Ease of use
    4.4
    Features
    3.5
    Customer support
    4.8
Pros and Cons from Mi9 Retail Suite users   
avatar
avatar
+15
We have been using the UpShot Commerce platform since the late 1990's and are thrilled with their robust offering.
It cost me hundreds of thousands of dollars in lost business, lost customers, and time and money spent trying to get things to work.
Upshot Commerce gives us great care year after year. We are seeing some great improvement since launching the responsive design.
Not only did it take almost 7 months to go live because of mistakes and inconsistencies within the platform, once we went live, the comedy of errors was unbelievable.
The Upshot team provided an unprecedented level of support in the upgrade process, and we are thrilled with the results. Their customer service and response time is outstanding.
Made one of the worst business decisions of my career signing up with this e-commerce platform.
Upshot Commerce is a great ecommerce solution for growing businesses looking to improve their online sales and conversion.
The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive.
We have been with Upshot Commerce for coming on 10 years. They have been an outstanding technology partner for us.
We have over 4000 items on our site and to change quantities or descriptions individually would be a big problem.
I've built well over 4 different businesses on Upshot and had wonderful results. Overall the system is very customizable, allowing us to accomplish all of our business goals.
If faking it and using duck tape is in your wheelhouse then maybe this will work for you. It took us a year to get out.
That company, under any name, has been beyond stellar and helpful for the Ergobaby (and Orbit Baby) online presence and revenue growth in these past years.
The customer support provided by Upshot is responsive, helpful appeals to all skill levels.
We have 140,000 different items and 250,000 pictures associated with those. The system is very solid and the back end for the transaction is simple and easy to use.
Rich features like Product Reviews, Registry, Sale Alerts, Loyalty Program, and Wishlist (among many others) are integrated natively into the platform making extensibility easy.
Integrate with Mailchimp to collect new subscribers seamlessly. Run a Loyalty Rewards program.
The backend toolkit is user friendly, but doesn't sacrifice functionality in it's ability to create products, categories, manage site content and manage orders.
We have been using the UpShot Commerce platform since the late 1990's and are thrilled with their robust offering.
It cost me hundreds of thousands of dollars in lost business, lost customers, and time and money spent trying to get things to work.
Upshot Commerce gives us great care year after year. We are seeing some great improvement since launching the responsive design.
Not only did it take almost 7 months to go live because of mistakes and inconsistencies within the platform, once we went live, the comedy of errors was unbelievable.
The Upshot team provided an unprecedented level of support in the upgrade process, and we are thrilled with the results. Their customer service and response time is outstanding.
Made one of the worst business decisions of my career signing up with this e-commerce platform.
Upshot Commerce is a great ecommerce solution for growing businesses looking to improve their online sales and conversion.
The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive.
We have been with Upshot Commerce for coming on 10 years. They have been an outstanding technology partner for us.
We have over 4000 items on our site and to change quantities or descriptions individually would be a big problem.
I've built well over 4 different businesses on Upshot and had wonderful results. Overall the system is very customizable, allowing us to accomplish all of our business goals.
If faking it and using duck tape is in your wheelhouse then maybe this will work for you. It took us a year to get out.
That company, under any name, has been beyond stellar and helpful for the Ergobaby (and Orbit Baby) online presence and revenue growth in these past years.
The customer support provided by Upshot is responsive, helpful appeals to all skill levels.
We have 140,000 different items and 250,000 pictures associated with those. The system is very solid and the back end for the transaction is simple and easy to use.
Rich features like Product Reviews, Registry, Sale Alerts, Loyalty Program, and Wishlist (among many others) are integrated natively into the platform making extensibility easy.
Integrate with Mailchimp to collect new subscribers seamlessly. Run a Loyalty Rewards program.
The backend toolkit is user friendly, but doesn't sacrifice functionality in it's ability to create products, categories, manage site content and manage orders.
We have been using the UpShot Commerce platform since the late 1990's and are thrilled with their robust offering.
It cost me hundreds of thousands of dollars in lost business, lost customers, and time and money spent trying to get things to work.
Upshot Commerce gives us great care year after year. We are seeing some great improvement since launching the responsive design.
Not only did it take almost 7 months to go live because of mistakes and inconsistencies within the platform, once we went live, the comedy of errors was unbelievable.
The Upshot team provided an unprecedented level of support in the upgrade process, and we are thrilled with the results. Their customer service and response time is outstanding.
Made one of the worst business decisions of my career signing up with this e-commerce platform.
Upshot Commerce is a great ecommerce solution for growing businesses looking to improve their online sales and conversion.
The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive.
We have been with Upshot Commerce for coming on 10 years. They have been an outstanding technology partner for us.
We have over 4000 items on our site and to change quantities or descriptions individually would be a big problem.
I've built well over 4 different businesses on Upshot and had wonderful results. Overall the system is very customizable, allowing us to accomplish all of our business goals.
If faking it and using duck tape is in your wheelhouse then maybe this will work for you. It took us a year to get out.
That company, under any name, has been beyond stellar and helpful for the Ergobaby (and Orbit Baby) online presence and revenue growth in these past years.
The customer support provided by Upshot is responsive, helpful appeals to all skill levels.
We have 140,000 different items and 250,000 pictures associated with those. The system is very solid and the back end for the transaction is simple and easy to use.
Rich features like Product Reviews, Registry, Sale Alerts, Loyalty Program, and Wishlist (among many others) are integrated natively into the platform making extensibility easy.
Integrate with Mailchimp to collect new subscribers seamlessly. Run a Loyalty Rewards program.
The backend toolkit is user friendly, but doesn't sacrifice functionality in it's ability to create products, categories, manage site content and manage orders.
ServMan logo
4.3
36

An ERP solution adapted to fit your unique business needs.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.4
Pros and Cons from ServMan users   
+15
One of the best things that our organization enjoys is the ability to customize the software.
It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating.
A great product, great people. Certainly a very good choice for small to medium size service businesses.
Reports are on the weak side. Contract management and marketing sources are very weak.
System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities.
We are about to use them for our CRM, so we are anxious about how that result will be.
Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.
I was told in the beginning that if I could write what I wanted on paper, it could be done and I thought "No way, they are just trying to make the sale.
Just the fact that we were able to integrate with our HTE system, is huge. The ability to read and write to/from this system has been a huge benefit to our company.
User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
The initial installation was well planned and was a smooth transition. We have found customer service to be very responsive and helpful in getting any issues or questions taken care of quickly.
The ability to have the software grow with our ever changing business and specific staff needs has been amazing.
Customer service is outstanding. Software is very user friendly and logical.
The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business.
ServMan has a good accounting package and is very good customization.
Customer service and resolution timeframe have been excellent.
Has meet our needs as we have grown. Their pricing is fair and we like the fact that it is pay to play rather then a lot of upfront expense and re-purchase for upgrades.
ServMan keeps our team organized and business flowing in our door. It's like a revenue generator.
One of the best things that our organization enjoys is the ability to customize the software.
It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating.
A great product, great people. Certainly a very good choice for small to medium size service businesses.
Reports are on the weak side. Contract management and marketing sources are very weak.
System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities.
We are about to use them for our CRM, so we are anxious about how that result will be.
Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.
I was told in the beginning that if I could write what I wanted on paper, it could be done and I thought "No way, they are just trying to make the sale.
Just the fact that we were able to integrate with our HTE system, is huge. The ability to read and write to/from this system has been a huge benefit to our company.
User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
The initial installation was well planned and was a smooth transition. We have found customer service to be very responsive and helpful in getting any issues or questions taken care of quickly.
The ability to have the software grow with our ever changing business and specific staff needs has been amazing.
Customer service is outstanding. Software is very user friendly and logical.
The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business.
ServMan has a good accounting package and is very good customization.
Customer service and resolution timeframe have been excellent.
Has meet our needs as we have grown. Their pricing is fair and we like the fact that it is pay to play rather then a lot of upfront expense and re-purchase for upgrades.
ServMan keeps our team organized and business flowing in our door. It's like a revenue generator.
One of the best things that our organization enjoys is the ability to customize the software.
It requires way to much mouse use on the back-end. It can slow down and get very clunky, and the mobile app for technicians can fail at syncing often enough to be irritating.
A great product, great people. Certainly a very good choice for small to medium size service businesses.
Reports are on the weak side. Contract management and marketing sources are very weak.
System is very robust, most screens are user-friendly. Great integration between modules and reporting capabilities.
We are about to use them for our CRM, so we are anxious about how that result will be.
Easy to use, very comprehensive and detailed. There are many great features and sometimes it seems we aren't utilizing all there is.
I was told in the beginning that if I could write what I wanted on paper, it could be done and I thought "No way, they are just trying to make the sale.
Just the fact that we were able to integrate with our HTE system, is huge. The ability to read and write to/from this system has been a huge benefit to our company.
User friendly, with excellent and timely customer service. Few issues in the past 7 years of use, and in all instances resolved within a 24-hour timeframe.
The initial installation was well planned and was a smooth transition. We have found customer service to be very responsive and helpful in getting any issues or questions taken care of quickly.
The ability to have the software grow with our ever changing business and specific staff needs has been amazing.
Customer service is outstanding. Software is very user friendly and logical.
The staff is very eager to help us with any issues that come up, and always suggest various approaches to better utilize the program features in our business.
ServMan has a good accounting package and is very good customization.
Customer service and resolution timeframe have been excellent.
Has meet our needs as we have grown. Their pricing is fair and we like the fact that it is pay to play rather then a lot of upfront expense and re-purchase for upgrades.
ServMan keeps our team organized and business flowing in our door. It's like a revenue generator.
SyteLine logo
3.9
66

ERP solution for discrete & process manufacturers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    3.6
    Features
    3.9
    Customer support
    3.8
Pros and Cons from SyteLine users   
avatar
+15
The ability of this software to handle large organizational needs, integrate across departments, and produce quality reports is among the best I've seen.
This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch.
Increased inventory accuracy, better planning and scheduling, increased on-time delivery, improved customer service.
Software has not running in live situation almost 1-2 years training, adjustment, problem solving, and etc. With this software price, its been the worst investment that our company made.
Very Customizable to meet our needs and GREAT Customer Support. Ease of use in transitioning from old software.
If you modify the linked form or it's corresponding grid, it will mess up the form completely.
We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.
Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take full control of Production Job moves and material transactions.
Overall our users were all extremely positive about transitioning from SAP to CSI. CSI is extremely user friendly.
There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it.
We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary.
The amount of time if takes to review each forms ultimately makes it less productive and more difficult to get things done on time and correctly.
The software was good to use for scheduling Preventive maintenance and special project.
For a company that has a system that relays heavily on customization's, it will be a hard transition to define new business processes to adapt to the CSI processes.
Infor manages all our data security, backups and the associated maintenance and monthly update patches. We love the fact that all of the forms are intuitive and export easily to Excel.
Our Controller is really happy with the accounting side minus stock reporting.
We like the automated reports function and the fact it's on SQL so we can integrate it with other programs.
I can write a novel about their shortcomings but here is the bottom line - they are a company that bills by the hour, NOT by progress. They DO NOT CARE about your success.
The ability of this software to handle large organizational needs, integrate across departments, and produce quality reports is among the best I've seen.
This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch.
Increased inventory accuracy, better planning and scheduling, increased on-time delivery, improved customer service.
Software has not running in live situation almost 1-2 years training, adjustment, problem solving, and etc. With this software price, its been the worst investment that our company made.
Very Customizable to meet our needs and GREAT Customer Support. Ease of use in transitioning from old software.
If you modify the linked form or it's corresponding grid, it will mess up the form completely.
We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.
Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take full control of Production Job moves and material transactions.
Overall our users were all extremely positive about transitioning from SAP to CSI. CSI is extremely user friendly.
There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it.
We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary.
The amount of time if takes to review each forms ultimately makes it less productive and more difficult to get things done on time and correctly.
The software was good to use for scheduling Preventive maintenance and special project.
For a company that has a system that relays heavily on customization's, it will be a hard transition to define new business processes to adapt to the CSI processes.
Infor manages all our data security, backups and the associated maintenance and monthly update patches. We love the fact that all of the forms are intuitive and export easily to Excel.
Our Controller is really happy with the accounting side minus stock reporting.
We like the automated reports function and the fact it's on SQL so we can integrate it with other programs.
I can write a novel about their shortcomings but here is the bottom line - they are a company that bills by the hour, NOT by progress. They DO NOT CARE about your success.
The ability of this software to handle large organizational needs, integrate across departments, and produce quality reports is among the best I've seen.
This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch.
Increased inventory accuracy, better planning and scheduling, increased on-time delivery, improved customer service.
Software has not running in live situation almost 1-2 years training, adjustment, problem solving, and etc. With this software price, its been the worst investment that our company made.
Very Customizable to meet our needs and GREAT Customer Support. Ease of use in transitioning from old software.
If you modify the linked form or it's corresponding grid, it will mess up the form completely.
We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.
Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take full control of Production Job moves and material transactions.
Overall our users were all extremely positive about transitioning from SAP to CSI. CSI is extremely user friendly.
There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it.
We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary.
The amount of time if takes to review each forms ultimately makes it less productive and more difficult to get things done on time and correctly.
The software was good to use for scheduling Preventive maintenance and special project.
For a company that has a system that relays heavily on customization's, it will be a hard transition to define new business processes to adapt to the CSI processes.
Infor manages all our data security, backups and the associated maintenance and monthly update patches. We love the fact that all of the forms are intuitive and export easily to Excel.
Our Controller is really happy with the accounting side minus stock reporting.
We like the automated reports function and the fact it's on SQL so we can integrate it with other programs.
I can write a novel about their shortcomings but here is the bottom line - they are a company that bills by the hour, NOT by progress. They DO NOT CARE about your success.
Focus X logo
3.6
97

Enterprise software suite.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.5
    Ease of use
    3.8
    Features
    3.7
    Customer support
    3.2
Pros and Cons from Focus X users   
+15
This one is also not taxing on computer RAM usage which is very good for some of our relatively old computers. And the best part is it is user friendly.
Very bad behavior from technical support team, no solution they can provide. All technical support members are rude charecters.
Detailed software with complete audit trial. Very good sales report and outstanding Receivables and payable reports.
Interface/display looks is very poor, report presentation is very poor , no easy options for user to customize the reports.
The best part of the product is the support and price. The implementation team and AVP is excellent and always available on call irrespective of time and day.
Customer service support is very bad. We have to wait for a few days after the call log to get assistance even on a very minor issue.
Super , one of the best software which we have used in our experience.
Technical problems in basic accounts, inventory, manufacturing, POS offline Sync.
Easy to learn and user friendly. Good support from Customer service.
Support from focus is very poor. The people doesn't have full knowledge of the product and are not trained to take up queries from client.
Customized option and the best part is we can created any type report by report engine which make the work ease for the Users.
Very difficult to integrate with the existing business.
Good Software for the price & Excellent Support.
The online option is very difficult to operate than Desktop. Lot of feather not there in online that has in Desktop.
Excellent resources for implementation and support. Finance integrated, easy to use budget module.
BY GOD I feel very disappointed to work with the focus team.
It has great features, making it advanced to use.
Like most innovations right now, this has helped it shortening the workload on tasks like this and management is quite easy and problems are easily controlled.
This one is also not taxing on computer RAM usage which is very good for some of our relatively old computers. And the best part is it is user friendly.
Very bad behavior from technical support team, no solution they can provide. All technical support members are rude charecters.
Detailed software with complete audit trial. Very good sales report and outstanding Receivables and payable reports.
Interface/display looks is very poor, report presentation is very poor , no easy options for user to customize the reports.
The best part of the product is the support and price. The implementation team and AVP is excellent and always available on call irrespective of time and day.
Customer service support is very bad. We have to wait for a few days after the call log to get assistance even on a very minor issue.
Super , one of the best software which we have used in our experience.
Technical problems in basic accounts, inventory, manufacturing, POS offline Sync.
Easy to learn and user friendly. Good support from Customer service.
Support from focus is very poor. The people doesn't have full knowledge of the product and are not trained to take up queries from client.
Customized option and the best part is we can created any type report by report engine which make the work ease for the Users.
Very difficult to integrate with the existing business.
Good Software for the price & Excellent Support.
The online option is very difficult to operate than Desktop. Lot of feather not there in online that has in Desktop.
Excellent resources for implementation and support. Finance integrated, easy to use budget module.
BY GOD I feel very disappointed to work with the focus team.
It has great features, making it advanced to use.
Like most innovations right now, this has helped it shortening the workload on tasks like this and management is quite easy and problems are easily controlled.
This one is also not taxing on computer RAM usage which is very good for some of our relatively old computers. And the best part is it is user friendly.
Very bad behavior from technical support team, no solution they can provide. All technical support members are rude charecters.
Detailed software with complete audit trial. Very good sales report and outstanding Receivables and payable reports.
Interface/display looks is very poor, report presentation is very poor , no easy options for user to customize the reports.
The best part of the product is the support and price. The implementation team and AVP is excellent and always available on call irrespective of time and day.
Customer service support is very bad. We have to wait for a few days after the call log to get assistance even on a very minor issue.
Super , one of the best software which we have used in our experience.
Technical problems in basic accounts, inventory, manufacturing, POS offline Sync.
Easy to learn and user friendly. Good support from Customer service.
Support from focus is very poor. The people doesn't have full knowledge of the product and are not trained to take up queries from client.
Customized option and the best part is we can created any type report by report engine which make the work ease for the Users.
Very difficult to integrate with the existing business.
Good Software for the price & Excellent Support.
The online option is very difficult to operate than Desktop. Lot of feather not there in online that has in Desktop.
Excellent resources for implementation and support. Finance integrated, easy to use budget module.
BY GOD I feel very disappointed to work with the focus team.
It has great features, making it advanced to use.
Like most innovations right now, this has helped it shortening the workload on tasks like this and management is quite easy and problems are easily controlled.
24SevenOffice logo
4.4
29

Online project and business management software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.2
    Features
    4.7
    Customer support
    4.4
Pros and Cons from 24SevenOffice users   
avatar
avatar
avatar
+11
This is a great tool for managing different projects in an easy and convenient manner. Its very easy to use and affordable too.
It's interface is old, and no really userfriendly.
It has a great communication system, perfect dashboard system in order to keep track of project finances and reports. It also has a very effective document sharing system.
So far no software disadvantage is known, in the future it could present difficulty when integrating information online.
I was very pleased with their customer service and all the features offered by the software. It offers a lot for a growing company, but we've basically been the same size for years.
I can't fully rate the customer service as I have no needed to use it yet.
I like having all of our customer information, files, documents and records all in one secure place - it's quick and convenient to access.
Sometimes is getting hard to find needed function.
The ease of use makes even the most novice user, such as myself, able to sail through it like a pro.
The level of automation that can achieved using this system has had a positive impact on my staffs efficiency and productivity.
24SevenOffice is a very efficient system to work in. It has all the advanced functionality and packed with ground-breaking features (such as AI accounting).
The 24SevenOffice team was very professional and made it easy for me to convert from my previous accounting system.
Good customer support, but it took a bit to set-up.
Once it was set up, it wasn't hard to run. It was intuitive, and even though I'm not too tech savvy, I was able to grasp what I needed in order to use this software successfully.
This is a great tool for managing different projects in an easy and convenient manner. Its very easy to use and affordable too.
It's interface is old, and no really userfriendly.
It has a great communication system, perfect dashboard system in order to keep track of project finances and reports. It also has a very effective document sharing system.
So far no software disadvantage is known, in the future it could present difficulty when integrating information online.
I was very pleased with their customer service and all the features offered by the software. It offers a lot for a growing company, but we've basically been the same size for years.
I can't fully rate the customer service as I have no needed to use it yet.
I like having all of our customer information, files, documents and records all in one secure place - it's quick and convenient to access.
Sometimes is getting hard to find needed function.
The ease of use makes even the most novice user, such as myself, able to sail through it like a pro.
The level of automation that can achieved using this system has had a positive impact on my staffs efficiency and productivity.
24SevenOffice is a very efficient system to work in. It has all the advanced functionality and packed with ground-breaking features (such as AI accounting).
The 24SevenOffice team was very professional and made it easy for me to convert from my previous accounting system.
Good customer support, but it took a bit to set-up.
Once it was set up, it wasn't hard to run. It was intuitive, and even though I'm not too tech savvy, I was able to grasp what I needed in order to use this software successfully.
This is a great tool for managing different projects in an easy and convenient manner. Its very easy to use and affordable too.
It's interface is old, and no really userfriendly.
It has a great communication system, perfect dashboard system in order to keep track of project finances and reports. It also has a very effective document sharing system.
So far no software disadvantage is known, in the future it could present difficulty when integrating information online.
I was very pleased with their customer service and all the features offered by the software. It offers a lot for a growing company, but we've basically been the same size for years.
I can't fully rate the customer service as I have no needed to use it yet.
I like having all of our customer information, files, documents and records all in one secure place - it's quick and convenient to access.
Sometimes is getting hard to find needed function.
The ease of use makes even the most novice user, such as myself, able to sail through it like a pro.
The level of automation that can achieved using this system has had a positive impact on my staffs efficiency and productivity.
24SevenOffice is a very efficient system to work in. It has all the advanced functionality and packed with ground-breaking features (such as AI accounting).
The 24SevenOffice team was very professional and made it easy for me to convert from my previous accounting system.
Good customer support, but it took a bit to set-up.
Once it was set up, it wasn't hard to run. It was intuitive, and even though I'm not too tech savvy, I was able to grasp what I needed in order to use this software successfully.
Infor M3 logo
4.4
30

ERP Simplified: Smart. Preconfigured. Modern.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    3.7
    Features
    4.5
    Customer support
    4.1
Pros and Cons from Infor M3 users   
avatar
avatar
+15
To conclude, I am an avid fan how the capabilities and also very active in the M3 User Community.
Had some trouble with communication in China (servers in Sweden) - possibly problem for everyone outside China.
Good support both from consultants and web portal. Very good documentation available, lots of details on the setup.
And also for sales, all accounting are inherited from order. Workaround exists, but it is still a limitation.
Really appreciate the Infor & Overall Infor M3 very good & helpful for using.
Because the software is so customizable, it is extremely complex. This can cause problems if the person configuring it does not understand all of the processes and how they work.
The profit from implementation is always the improvement in the organization of work and hence the costs.
As we have associates leave, there is no need to replace them.
It's very customizable to meet your needs without loosing any performance. Infor OS makes it even more easy to use and more intuitive, alerts for tasks that you need to do are just great.
Output management (for forms such as customer invoices or packing lists) has long been a weak spot but that is being addressed with new tools being developed.
Factory management improved, production planning and material purchases were improved a lot by the use of INFOR M3.
Still recent software which means that the knowledge of APIs and new ways of using it are limited in both our organisation and in the consulting world.
Being able to personalize and make some moderate (and cost effective) additions to the program allow it to grow with our business.
This list can go on and on and I am still working on new ideas and solutions to improve processes and experience for our users.
Infor support team (Elite customer) is excellent. Consulting engagements are sometimes not so great - it depends to a large degree on who you get.
User experience makes easier introduction of new hired colleagues. Flexibility in configuration helps to add new functionalities fast.
Every thing is so neat and tidy, and once learnt, this is the easiest system to work with. Has a very user-friendly interface and has the ability to change the appearance with a limited selection.
We moved off of an in-house application to M3. Once integrated with our existing systems and processes, we are able to better track and use our product data.
To conclude, I am an avid fan how the capabilities and also very active in the M3 User Community.
Had some trouble with communication in China (servers in Sweden) - possibly problem for everyone outside China.
Good support both from consultants and web portal. Very good documentation available, lots of details on the setup.
And also for sales, all accounting are inherited from order. Workaround exists, but it is still a limitation.
Really appreciate the Infor & Overall Infor M3 very good & helpful for using.
Because the software is so customizable, it is extremely complex. This can cause problems if the person configuring it does not understand all of the processes and how they work.
The profit from implementation is always the improvement in the organization of work and hence the costs.
As we have associates leave, there is no need to replace them.
It's very customizable to meet your needs without loosing any performance. Infor OS makes it even more easy to use and more intuitive, alerts for tasks that you need to do are just great.
Output management (for forms such as customer invoices or packing lists) has long been a weak spot but that is being addressed with new tools being developed.
Factory management improved, production planning and material purchases were improved a lot by the use of INFOR M3.
Still recent software which means that the knowledge of APIs and new ways of using it are limited in both our organisation and in the consulting world.
Being able to personalize and make some moderate (and cost effective) additions to the program allow it to grow with our business.
This list can go on and on and I am still working on new ideas and solutions to improve processes and experience for our users.
Infor support team (Elite customer) is excellent. Consulting engagements are sometimes not so great - it depends to a large degree on who you get.
User experience makes easier introduction of new hired colleagues. Flexibility in configuration helps to add new functionalities fast.
Every thing is so neat and tidy, and once learnt, this is the easiest system to work with. Has a very user-friendly interface and has the ability to change the appearance with a limited selection.
We moved off of an in-house application to M3. Once integrated with our existing systems and processes, we are able to better track and use our product data.
To conclude, I am an avid fan how the capabilities and also very active in the M3 User Community.
Had some trouble with communication in China (servers in Sweden) - possibly problem for everyone outside China.
Good support both from consultants and web portal. Very good documentation available, lots of details on the setup.
And also for sales, all accounting are inherited from order. Workaround exists, but it is still a limitation.
Really appreciate the Infor & Overall Infor M3 very good & helpful for using.
Because the software is so customizable, it is extremely complex. This can cause problems if the person configuring it does not understand all of the processes and how they work.
The profit from implementation is always the improvement in the organization of work and hence the costs.
As we have associates leave, there is no need to replace them.
It's very customizable to meet your needs without loosing any performance. Infor OS makes it even more easy to use and more intuitive, alerts for tasks that you need to do are just great.
Output management (for forms such as customer invoices or packing lists) has long been a weak spot but that is being addressed with new tools being developed.
Factory management improved, production planning and material purchases were improved a lot by the use of INFOR M3.
Still recent software which means that the knowledge of APIs and new ways of using it are limited in both our organisation and in the consulting world.
Being able to personalize and make some moderate (and cost effective) additions to the program allow it to grow with our business.
This list can go on and on and I am still working on new ideas and solutions to improve processes and experience for our users.
Infor support team (Elite customer) is excellent. Consulting engagements are sometimes not so great - it depends to a large degree on who you get.
User experience makes easier introduction of new hired colleagues. Flexibility in configuration helps to add new functionalities fast.
Every thing is so neat and tidy, and once learnt, this is the easiest system to work with. Has a very user-friendly interface and has the ability to change the appearance with a limited selection.
We moved off of an in-house application to M3. Once integrated with our existing systems and processes, we are able to better track and use our product data.
Tall Emu CRM logo
4.4
29

Sales and operations CRM for businesses in Australia and NZ

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Tall Emu CRM users   
+15
The team are actively looking to improve their product which is great. The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed.
Over the years I have tried a number of CRM systems and always found them frustrating to use, unreliable and difficult to customise.
Good experience - without wanting to sound too jingoistic fantastic to have an Australian product of this quality in the market at a price that is accessible for small business.
The attitude can be a little defensive and you'll be asked to replicate the problem on-screen with their support personnel remotely watching before they take you seriously.
We've been using the tall emu software for about 6months and it has helped out client database 100% - great program and great customer service from their end... thank you.
This is time consuming and frustrating for staff.
General layout and functionality - great to use, powerful while still being simple and clean. Customisation - CSR and the team go above and beyond to customise for our needs.
We are still to refine our supplier purchasing processes and have found our method of calculating landed costs became too difficult to impliment in the system.
Experience has been very positive. From onboarding to implementation and daily use it's been great.
Tall Emu has an intuitive interface that helps increase office productivity. CTI integration works well and is great to track any inbound/outbound call made within the business.
Flowing information between customers, companies and accounting packages without having to re-enter or have complicated integrations has been fantastic.
The MYOB integration and comprehensive modules selection made us feel that Tall Emu was the perfect, and obvious choice for our business for now and as our company grows.
Fantastic Cost Effective Product Delivered by a Flexible Team.
As we bed down the system we are looking forward to integrating with Woo Commerce in the future, further streamlining our processes.
Unlike other off-the-shelve softwares, the support has been excellent with quick responses when required.
Highly Flexible and intuitive CRM Tool For XERO - supported by a creative and customer driven TEam.
Proactive and prompt support team. A lot of demonstration and detailed explanation videos on the website.
Intuitive and very easy to use. Connects readily and easily with accounting software (MYOB).
The team are actively looking to improve their product which is great. The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed.
Over the years I have tried a number of CRM systems and always found them frustrating to use, unreliable and difficult to customise.
Good experience - without wanting to sound too jingoistic fantastic to have an Australian product of this quality in the market at a price that is accessible for small business.
The attitude can be a little defensive and you'll be asked to replicate the problem on-screen with their support personnel remotely watching before they take you seriously.
We've been using the tall emu software for about 6months and it has helped out client database 100% - great program and great customer service from their end... thank you.
This is time consuming and frustrating for staff.
General layout and functionality - great to use, powerful while still being simple and clean. Customisation - CSR and the team go above and beyond to customise for our needs.
We are still to refine our supplier purchasing processes and have found our method of calculating landed costs became too difficult to impliment in the system.
Experience has been very positive. From onboarding to implementation and daily use it's been great.
Tall Emu has an intuitive interface that helps increase office productivity. CTI integration works well and is great to track any inbound/outbound call made within the business.
Flowing information between customers, companies and accounting packages without having to re-enter or have complicated integrations has been fantastic.
The MYOB integration and comprehensive modules selection made us feel that Tall Emu was the perfect, and obvious choice for our business for now and as our company grows.
Fantastic Cost Effective Product Delivered by a Flexible Team.
As we bed down the system we are looking forward to integrating with Woo Commerce in the future, further streamlining our processes.
Unlike other off-the-shelve softwares, the support has been excellent with quick responses when required.
Highly Flexible and intuitive CRM Tool For XERO - supported by a creative and customer driven TEam.
Proactive and prompt support team. A lot of demonstration and detailed explanation videos on the website.
Intuitive and very easy to use. Connects readily and easily with accounting software (MYOB).
The team are actively looking to improve their product which is great. The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed.
Over the years I have tried a number of CRM systems and always found them frustrating to use, unreliable and difficult to customise.
Good experience - without wanting to sound too jingoistic fantastic to have an Australian product of this quality in the market at a price that is accessible for small business.
The attitude can be a little defensive and you'll be asked to replicate the problem on-screen with their support personnel remotely watching before they take you seriously.
We've been using the tall emu software for about 6months and it has helped out client database 100% - great program and great customer service from their end... thank you.
This is time consuming and frustrating for staff.
General layout and functionality - great to use, powerful while still being simple and clean. Customisation - CSR and the team go above and beyond to customise for our needs.
We are still to refine our supplier purchasing processes and have found our method of calculating landed costs became too difficult to impliment in the system.
Experience has been very positive. From onboarding to implementation and daily use it's been great.
Tall Emu has an intuitive interface that helps increase office productivity. CTI integration works well and is great to track any inbound/outbound call made within the business.
Flowing information between customers, companies and accounting packages without having to re-enter or have complicated integrations has been fantastic.
The MYOB integration and comprehensive modules selection made us feel that Tall Emu was the perfect, and obvious choice for our business for now and as our company grows.
Fantastic Cost Effective Product Delivered by a Flexible Team.
As we bed down the system we are looking forward to integrating with Woo Commerce in the future, further streamlining our processes.
Unlike other off-the-shelve softwares, the support has been excellent with quick responses when required.
Highly Flexible and intuitive CRM Tool For XERO - supported by a creative and customer driven TEam.
Proactive and prompt support team. A lot of demonstration and detailed explanation videos on the website.
Intuitive and very easy to use. Connects readily and easily with accounting software (MYOB).
MOCO logo
4.9
15

Project Administration & Business Reporting.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.9
    Features
    4.7
    Customer support
    4.9
Pros and Cons from MOCO users   
No pros & cons found
Logo Netsis Solutions logo
5.0
14

ERP solution for SMEs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.8
    Features
    4.9
    Customer support
    5.0
Pros and Cons from Logo Netsis Solutions users   
+11
Adaptation for national market and excellent compatibility for national law. The most advantage is that Netsis Solutions suits the best for bigger projects.
Switching and connection between associated modules is a bit poor.
Netsis is the spine of our management system, has a great effect of our business growth.
It was a very complex and full of lines program. Development is very difficult and expensive.
Great and impressive tool for Enterprise Resource Planning.
The fact that there are many parameters for company-based features that can be opened causes confusion and a waste of time while searching for parameters.
It is a software that works online and is easy to access from anywhere, thanks to its lightweight software.
It still needs software code block updates that will shorten the process.
Easy to use for multiple users with multiple sections which is suitable for Enterprises.
It offers plenty of integration options with other applications as well as the ability to design your own integration.
It provides a professional solution by providing maximum performance with a very simple organization. Their legal regulations and integrations are at an incredibly high level.
We can easily perform complicated processes like as MRP, Production, and Cost Accounting with Logo Netsis.I believe it will be used more frequently in the future as it improves with each version.
It is not flexible for one or two users, on the other hand, the base software technology leads to end-to-end solutions. It is much more easy to use and suitable for large cap enterprises.
Logo ERP Solutions provide time and budget efficiency.
Adaptation for national market and excellent compatibility for national law. The most advantage is that Netsis Solutions suits the best for bigger projects.
Switching and connection between associated modules is a bit poor.
Netsis is the spine of our management system, has a great effect of our business growth.
It was a very complex and full of lines program. Development is very difficult and expensive.
Great and impressive tool for Enterprise Resource Planning.
The fact that there are many parameters for company-based features that can be opened causes confusion and a waste of time while searching for parameters.
It is a software that works online and is easy to access from anywhere, thanks to its lightweight software.
It still needs software code block updates that will shorten the process.
Easy to use for multiple users with multiple sections which is suitable for Enterprises.
It offers plenty of integration options with other applications as well as the ability to design your own integration.
It provides a professional solution by providing maximum performance with a very simple organization. Their legal regulations and integrations are at an incredibly high level.
We can easily perform complicated processes like as MRP, Production, and Cost Accounting with Logo Netsis.I believe it will be used more frequently in the future as it improves with each version.
It is not flexible for one or two users, on the other hand, the base software technology leads to end-to-end solutions. It is much more easy to use and suitable for large cap enterprises.
Logo ERP Solutions provide time and budget efficiency.
Adaptation for national market and excellent compatibility for national law. The most advantage is that Netsis Solutions suits the best for bigger projects.
Switching and connection between associated modules is a bit poor.
Netsis is the spine of our management system, has a great effect of our business growth.
It was a very complex and full of lines program. Development is very difficult and expensive.
Great and impressive tool for Enterprise Resource Planning.
The fact that there are many parameters for company-based features that can be opened causes confusion and a waste of time while searching for parameters.
It is a software that works online and is easy to access from anywhere, thanks to its lightweight software.
It still needs software code block updates that will shorten the process.
Easy to use for multiple users with multiple sections which is suitable for Enterprises.
It offers plenty of integration options with other applications as well as the ability to design your own integration.
It provides a professional solution by providing maximum performance with a very simple organization. Their legal regulations and integrations are at an incredibly high level.
We can easily perform complicated processes like as MRP, Production, and Cost Accounting with Logo Netsis.I believe it will be used more frequently in the future as it improves with each version.
It is not flexible for one or two users, on the other hand, the base software technology leads to end-to-end solutions. It is much more easy to use and suitable for large cap enterprises.
Logo ERP Solutions provide time and budget efficiency.
Blue Link ERP logo
4.2
35

Inventory Management & Accounting ERP Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.0
    Features
    4.0
    Customer support
    4.5
Pros and Cons from Blue Link ERP users   
avatar
avatar
avatar
+15
I would recommend considering this if you're a small to medium sized company because it produces very professional reports at a good cost and customer service is great.
My view is that these restrictions are important - in previous software packages that I have used the inventory values and quantities became compromised through a lack of forced conformity.
I love their new release especially the dashboard that integrate with sql reports. It gives a great perspective on daily operations and sales, and super easy to use and accurate.
The interface looks old/dated. Not too many report features unless you pay a lot more to have access to them.
Blue Link is designed such that we have yet to find a something they cannot do. Add to this their excellent people and you have a winning recipe.
I feel like this company is an actual scam selling people beta software that they know is not complete or fully functional.
But part of the beauty of Bluelink is their ability to fine tune the application for those who require unique situations addressed.
Upper level management is helpful, but pricy. Low level techs are useless, and pricy.
We have had great use out of the program and when we have had questions or concerns they have been quickly and effectively dealt with by the suppot team.
Fantastic - perfect system, awesome customer service, great value - couldn't be happier.
Extremely Reliable & user friendly program - Maintenance Free- gives you time to grow your business without having any software issues. Always incorporating upgrades to improve the program.
We were switching ERP systems and implementing a website integration at the same time. BlueLink staff were great in making this as seamless as possible during the transition.
Blue Link's system is easy to use and very intuitive once you under it and the multitude of features. The new interface is visually appealing and allows for an even better experience.
Best Software/Company I have had the pleasure to work with.
Bluelink has been very good to work with from management to the technical support team.
As to the software, the ERP interface is perfect for our wholesale distribution company. From tracking inbound ocean containers to automated reporting, BlueLink saves us both time and money.
They take a keen interest in our business and are always willing to work with us on any special needs or requests we may have.
FLEXIBILITY...assist us as our business has evolved. Blue Link has a solid base and their development team tailors custom specifications to our unique needs.
I would recommend considering this if you're a small to medium sized company because it produces very professional reports at a good cost and customer service is great.
My view is that these restrictions are important - in previous software packages that I have used the inventory values and quantities became compromised through a lack of forced conformity.
I love their new release especially the dashboard that integrate with sql reports. It gives a great perspective on daily operations and sales, and super easy to use and accurate.
The interface looks old/dated. Not too many report features unless you pay a lot more to have access to them.
Blue Link is designed such that we have yet to find a something they cannot do. Add to this their excellent people and you have a winning recipe.
I feel like this company is an actual scam selling people beta software that they know is not complete or fully functional.
But part of the beauty of Bluelink is their ability to fine tune the application for those who require unique situations addressed.
Upper level management is helpful, but pricy. Low level techs are useless, and pricy.
We have had great use out of the program and when we have had questions or concerns they have been quickly and effectively dealt with by the suppot team.
Fantastic - perfect system, awesome customer service, great value - couldn't be happier.
Extremely Reliable & user friendly program - Maintenance Free- gives you time to grow your business without having any software issues. Always incorporating upgrades to improve the program.
We were switching ERP systems and implementing a website integration at the same time. BlueLink staff were great in making this as seamless as possible during the transition.
Blue Link's system is easy to use and very intuitive once you under it and the multitude of features. The new interface is visually appealing and allows for an even better experience.
Best Software/Company I have had the pleasure to work with.
Bluelink has been very good to work with from management to the technical support team.
As to the software, the ERP interface is perfect for our wholesale distribution company. From tracking inbound ocean containers to automated reporting, BlueLink saves us both time and money.
They take a keen interest in our business and are always willing to work with us on any special needs or requests we may have.
FLEXIBILITY...assist us as our business has evolved. Blue Link has a solid base and their development team tailors custom specifications to our unique needs.
I would recommend considering this if you're a small to medium sized company because it produces very professional reports at a good cost and customer service is great.
My view is that these restrictions are important - in previous software packages that I have used the inventory values and quantities became compromised through a lack of forced conformity.
I love their new release especially the dashboard that integrate with sql reports. It gives a great perspective on daily operations and sales, and super easy to use and accurate.
The interface looks old/dated. Not too many report features unless you pay a lot more to have access to them.
Blue Link is designed such that we have yet to find a something they cannot do. Add to this their excellent people and you have a winning recipe.
I feel like this company is an actual scam selling people beta software that they know is not complete or fully functional.
But part of the beauty of Bluelink is their ability to fine tune the application for those who require unique situations addressed.
Upper level management is helpful, but pricy. Low level techs are useless, and pricy.
We have had great use out of the program and when we have had questions or concerns they have been quickly and effectively dealt with by the suppot team.
Fantastic - perfect system, awesome customer service, great value - couldn't be happier.
Extremely Reliable & user friendly program - Maintenance Free- gives you time to grow your business without having any software issues. Always incorporating upgrades to improve the program.
We were switching ERP systems and implementing a website integration at the same time. BlueLink staff were great in making this as seamless as possible during the transition.
Blue Link's system is easy to use and very intuitive once you under it and the multitude of features. The new interface is visually appealing and allows for an even better experience.
Best Software/Company I have had the pleasure to work with.
Bluelink has been very good to work with from management to the technical support team.
As to the software, the ERP interface is perfect for our wholesale distribution company. From tracking inbound ocean containers to automated reporting, BlueLink saves us both time and money.
They take a keen interest in our business and are always willing to work with us on any special needs or requests we may have.
FLEXIBILITY...assist us as our business has evolved. Blue Link has a solid base and their development team tailors custom specifications to our unique needs.
CloudBlue PSA logo
4.5
23

The next generation of professional services automation.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.6
Pros and Cons from CloudBlue PSA users   
avatar
avatar
avatar
+15
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
Cons: We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
Harmony has fit the bill perfectly. With continuing feature additions, I have no doubt Harmony will continue to provide the solution for our business needs far into the future.
We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
We are yet to implement some of the more advanced SLA features, but I know when we do, the guys at Data Logic will be there to help design the system to meed our needs. A very happy customer indeed.
Process integrated board functionalities are huge improvements, and we're excited to see more new features and installments such as this one. Harmony is also flexible.
The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.
Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer.
It has helped us in every part of our business, previously we were loosing so much £ due to incorrect invoicing, Harmony is awesome and captures everything.
Harmony PSA is easy to use, and has very nice time tracking, billing, process flow and order management features.
Almost too many to mention. The ticketing system is awesome, it can be customised extensively.
Great customer service, and knowledgeable around the product and the sector. You can talk to any level of person, customer services, developer, director, they are there and willing to listen.
Great system for complex billings, dealing with finance functionality and report building.
We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
Cons: We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
Harmony has fit the bill perfectly. With continuing feature additions, I have no doubt Harmony will continue to provide the solution for our business needs far into the future.
We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
We are yet to implement some of the more advanced SLA features, but I know when we do, the guys at Data Logic will be there to help design the system to meed our needs. A very happy customer indeed.
Process integrated board functionalities are huge improvements, and we're excited to see more new features and installments such as this one. Harmony is also flexible.
The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.
Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer.
It has helped us in every part of our business, previously we were loosing so much £ due to incorrect invoicing, Harmony is awesome and captures everything.
Harmony PSA is easy to use, and has very nice time tracking, billing, process flow and order management features.
Almost too many to mention. The ticketing system is awesome, it can be customised extensively.
Great customer service, and knowledgeable around the product and the sector. You can talk to any level of person, customer services, developer, director, they are there and willing to listen.
Great system for complex billings, dealing with finance functionality and report building.
We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.
Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.
Cons: We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
Harmony has fit the bill perfectly. With continuing feature additions, I have no doubt Harmony will continue to provide the solution for our business needs far into the future.
We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
We are yet to implement some of the more advanced SLA features, but I know when we do, the guys at Data Logic will be there to help design the system to meed our needs. A very happy customer indeed.
Process integrated board functionalities are huge improvements, and we're excited to see more new features and installments such as this one. Harmony is also flexible.
The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.
Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer.
It has helped us in every part of our business, previously we were loosing so much £ due to incorrect invoicing, Harmony is awesome and captures everything.
Harmony PSA is easy to use, and has very nice time tracking, billing, process flow and order management features.
Almost too many to mention. The ticketing system is awesome, it can be customised extensively.
Great customer service, and knowledgeable around the product and the sector. You can talk to any level of person, customer services, developer, director, they are there and willing to listen.
Great system for complex billings, dealing with finance functionality and report building.
We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.
abas ERP logo
4.0
47

Modular ERP software for small-to-medium enterprise

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.9
    Features
    4.0
    Customer support
    3.9
Pros and Cons from abas ERP users   
avatar
avatar
+15
The ability of creating your own interfaces, assigning of group of people to your company is really best and of great ability.
The biggest inconvenience I have found in this software is the inability to easily make corrections. Once there is an error posted, it has to go through a process to make it right.
The team of support was great. ABAS is always improving and moving forward which makes it an exciting company to be partnered with.
Unacceptable in a fast paced environment. We have encountered countless errors with a system that is vanilla ABAS as they say.
Overall, it's fair to say that Abas ERP has been a significant contributor to the success of our business, and I strongly recommend it to the SMB manufacturing community.
I think that we even had new colleagues getting so frustrated because of constant complains from the "old crew" that they never managed to integrate into the team and finally gave up / quit the job.
The ability to customize the system to fit your business was crucial for us. The teams we worked with through the years were great.
We lost some detail from the sales side as well. We have historical data that can never be retrieved.
I like the ability to drill down and the ability to cosmetically change the user module to reflect the user's preference.
Everytime you add or remove a feature, everything else goes crazy. Sometimes adding features can be extremely difficult and you will need to be well verse in coding.
This is the great and powerful system with different ways and options. You can create your own interface.
Relatively disappointed. We thought that the change of ERP would simplify us the life but it is very far from being the case.
We decided to use abas ERP because it provides all the necessary functions for a mid-market manufacturer like Pankl and from our point of view it has a really good cost/performance ratio.
Some of our most useful processes were programmed by me in-house. Abas is always getting better and changing with advances in technology.
I believe the quality of them ERP system considering it’s competitors’ prices are great and can leave SMEs with a fullfiled inventory management system.
Easy to use and easy to learn and good for new beginner in ERP.
Easy to use great integration with other systems.
Abas ERP captures so much detailed information, allowing us to create customized reporting. The customer support personnel have been amazing to work with.
The ability of creating your own interfaces, assigning of group of people to your company is really best and of great ability.
The biggest inconvenience I have found in this software is the inability to easily make corrections. Once there is an error posted, it has to go through a process to make it right.
The team of support was great. ABAS is always improving and moving forward which makes it an exciting company to be partnered with.
Unacceptable in a fast paced environment. We have encountered countless errors with a system that is vanilla ABAS as they say.
Overall, it's fair to say that Abas ERP has been a significant contributor to the success of our business, and I strongly recommend it to the SMB manufacturing community.
I think that we even had new colleagues getting so frustrated because of constant complains from the "old crew" that they never managed to integrate into the team and finally gave up / quit the job.
The ability to customize the system to fit your business was crucial for us. The teams we worked with through the years were great.
We lost some detail from the sales side as well. We have historical data that can never be retrieved.
I like the ability to drill down and the ability to cosmetically change the user module to reflect the user's preference.
Everytime you add or remove a feature, everything else goes crazy. Sometimes adding features can be extremely difficult and you will need to be well verse in coding.
This is the great and powerful system with different ways and options. You can create your own interface.
Relatively disappointed. We thought that the change of ERP would simplify us the life but it is very far from being the case.
We decided to use abas ERP because it provides all the necessary functions for a mid-market manufacturer like Pankl and from our point of view it has a really good cost/performance ratio.
Some of our most useful processes were programmed by me in-house. Abas is always getting better and changing with advances in technology.
I believe the quality of them ERP system considering it’s competitors’ prices are great and can leave SMEs with a fullfiled inventory management system.
Easy to use and easy to learn and good for new beginner in ERP.
Easy to use great integration with other systems.
Abas ERP captures so much detailed information, allowing us to create customized reporting. The customer support personnel have been amazing to work with.
The ability of creating your own interfaces, assigning of group of people to your company is really best and of great ability.
The biggest inconvenience I have found in this software is the inability to easily make corrections. Once there is an error posted, it has to go through a process to make it right.
The team of support was great. ABAS is always improving and moving forward which makes it an exciting company to be partnered with.
Unacceptable in a fast paced environment. We have encountered countless errors with a system that is vanilla ABAS as they say.
Overall, it's fair to say that Abas ERP has been a significant contributor to the success of our business, and I strongly recommend it to the SMB manufacturing community.
I think that we even had new colleagues getting so frustrated because of constant complains from the "old crew" that they never managed to integrate into the team and finally gave up / quit the job.
The ability to customize the system to fit your business was crucial for us. The teams we worked with through the years were great.
We lost some detail from the sales side as well. We have historical data that can never be retrieved.
I like the ability to drill down and the ability to cosmetically change the user module to reflect the user's preference.
Everytime you add or remove a feature, everything else goes crazy. Sometimes adding features can be extremely difficult and you will need to be well verse in coding.
This is the great and powerful system with different ways and options. You can create your own interface.
Relatively disappointed. We thought that the change of ERP would simplify us the life but it is very far from being the case.
We decided to use abas ERP because it provides all the necessary functions for a mid-market manufacturer like Pankl and from our point of view it has a really good cost/performance ratio.
Some of our most useful processes were programmed by me in-house. Abas is always getting better and changing with advances in technology.
I believe the quality of them ERP system considering it’s competitors’ prices are great and can leave SMEs with a fullfiled inventory management system.
Easy to use and easy to learn and good for new beginner in ERP.
Easy to use great integration with other systems.
Abas ERP captures so much detailed information, allowing us to create customized reporting. The customer support personnel have been amazing to work with.
Plexus logo
4.7
18

ERP & Field Management for complex service companies.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.8
Pros and Cons from Plexus users   
+11
Having the quotes be the orders and having the material usage and even pictures of the installed product all on the same order is really nice. So just having so much on one software is great.
If you forget to click the drop down for where a product should be attached to you have to go in, delete it, search it again, add it. The specificity that is needed to look up information.
I like the flexibility of adding certain selections to our quotes. I like the flexibility of Work Orders displaying what our team needs to see.
I understand why its connected but its still frustrating sometimes.
I enjoy how user friendly it is and how there are different views available.
My only negative on the software is the scheduling calendar. I still use google calendar for my scheduling needs.
I love that it's a complex in depth system. I still struggle with making things easier on myself in the system but with more time I will perfect its use.
The scheduling module is VERY difficult and time consuming when changes need to be made.
Plexus has made running our business and working with our customers such a breeze. I look forward to many successful years using Plexus, Quickbooks and growing together.
Have all orders at your disposal with the stroke of a few keys is really nice. Particularly the ones bid months ago.
The to-do lists on the dashboards that you can put on peoples screens are great. I've noticed a lot LESS bugs in the last year or so.
I like the intelligence for setting up our pricing models on quotes.
I am also able to keep track of our sales with Intuit with the ease of which it links to Plexus.
The ability to track the information (inventory, hrs, job costs, etc).
Having the quotes be the orders and having the material usage and even pictures of the installed product all on the same order is really nice. So just having so much on one software is great.
If you forget to click the drop down for where a product should be attached to you have to go in, delete it, search it again, add it. The specificity that is needed to look up information.
I like the flexibility of adding certain selections to our quotes. I like the flexibility of Work Orders displaying what our team needs to see.
I understand why its connected but its still frustrating sometimes.
I enjoy how user friendly it is and how there are different views available.
My only negative on the software is the scheduling calendar. I still use google calendar for my scheduling needs.
I love that it's a complex in depth system. I still struggle with making things easier on myself in the system but with more time I will perfect its use.
The scheduling module is VERY difficult and time consuming when changes need to be made.
Plexus has made running our business and working with our customers such a breeze. I look forward to many successful years using Plexus, Quickbooks and growing together.
Have all orders at your disposal with the stroke of a few keys is really nice. Particularly the ones bid months ago.
The to-do lists on the dashboards that you can put on peoples screens are great. I've noticed a lot LESS bugs in the last year or so.
I like the intelligence for setting up our pricing models on quotes.
I am also able to keep track of our sales with Intuit with the ease of which it links to Plexus.
The ability to track the information (inventory, hrs, job costs, etc).
Having the quotes be the orders and having the material usage and even pictures of the installed product all on the same order is really nice. So just having so much on one software is great.
If you forget to click the drop down for where a product should be attached to you have to go in, delete it, search it again, add it. The specificity that is needed to look up information.
I like the flexibility of adding certain selections to our quotes. I like the flexibility of Work Orders displaying what our team needs to see.
I understand why its connected but its still frustrating sometimes.
I enjoy how user friendly it is and how there are different views available.
My only negative on the software is the scheduling calendar. I still use google calendar for my scheduling needs.
I love that it's a complex in depth system. I still struggle with making things easier on myself in the system but with more time I will perfect its use.
The scheduling module is VERY difficult and time consuming when changes need to be made.
Plexus has made running our business and working with our customers such a breeze. I look forward to many successful years using Plexus, Quickbooks and growing together.
Have all orders at your disposal with the stroke of a few keys is really nice. Particularly the ones bid months ago.
The to-do lists on the dashboards that you can put on peoples screens are great. I've noticed a lot LESS bugs in the last year or so.
I like the intelligence for setting up our pricing models on quotes.
I am also able to keep track of our sales with Intuit with the ease of which it links to Plexus.
The ability to track the information (inventory, hrs, job costs, etc).
OfficeBooks logo
4.3
28

Simple, Comprehensive, Business Management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.2
    Features
    4.2
    Customer support
    4.2
Pros and Cons from OfficeBooks users   
+11
And it knows if it was viewed, which is really cool. If you just want a simple PO program, this seems like it's the perfect one.
There is nothing that our company dislikes about this application.
I like that the product is very accessible which is what I also like about the vendor.
I dislike the incompatibility with other programs from MAC products.
I like the ease of use and the ability to intuitively figure out functionality.
The difficulty of the setup, including an exaggerated amount of time accomplishing the setup.
It's easy to use and very user-friendly. They have a great reputation for their products.
I have no recommendations at this time regarding this software.
It is easy to use and allowed me to better manage day to day operations. I would definitely recommend this for small companies.
Great usability and graphics, which enable me to track my customers' orders and perform product fullfillment.
OfficeBooks has helped us manage orders with a greater efficiency.
I like that our finances can be all in one place and not different softwares or programs.
Compare it to all the other products out there, price a well a functionality. Does it truly fit all of your needs.
Balance cost and ease of use. You may want to look at your growth trajectory.
And it knows if it was viewed, which is really cool. If you just want a simple PO program, this seems like it's the perfect one.
There is nothing that our company dislikes about this application.
I like that the product is very accessible which is what I also like about the vendor.
I dislike the incompatibility with other programs from MAC products.
I like the ease of use and the ability to intuitively figure out functionality.
The difficulty of the setup, including an exaggerated amount of time accomplishing the setup.
It's easy to use and very user-friendly. They have a great reputation for their products.
I have no recommendations at this time regarding this software.
It is easy to use and allowed me to better manage day to day operations. I would definitely recommend this for small companies.
Great usability and graphics, which enable me to track my customers' orders and perform product fullfillment.
OfficeBooks has helped us manage orders with a greater efficiency.
I like that our finances can be all in one place and not different softwares or programs.
Compare it to all the other products out there, price a well a functionality. Does it truly fit all of your needs.
Balance cost and ease of use. You may want to look at your growth trajectory.
And it knows if it was viewed, which is really cool. If you just want a simple PO program, this seems like it's the perfect one.
There is nothing that our company dislikes about this application.
I like that the product is very accessible which is what I also like about the vendor.
I dislike the incompatibility with other programs from MAC products.
I like the ease of use and the ability to intuitively figure out functionality.
The difficulty of the setup, including an exaggerated amount of time accomplishing the setup.
It's easy to use and very user-friendly. They have a great reputation for their products.
I have no recommendations at this time regarding this software.
It is easy to use and allowed me to better manage day to day operations. I would definitely recommend this for small companies.
Great usability and graphics, which enable me to track my customers' orders and perform product fullfillment.
OfficeBooks has helped us manage orders with a greater efficiency.
I like that our finances can be all in one place and not different softwares or programs.
Compare it to all the other products out there, price a well a functionality. Does it truly fit all of your needs.
Balance cost and ease of use. You may want to look at your growth trajectory.
BuildSmart logo
4.2
35

Construction Cost Management and ERP software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    3.9
    Features
    4.1
    Customer support
    4.1
Pros and Cons from BuildSmart users   
avatar
+11
Also, over the years they have made many great improvements which reflects the fact that they are constantly listening to clients and trying to improve which is encouraging.
The terms they are using are quite misleading.
A very wonderful experience. Good management to control the budget and monitor the project account easily.
The integration with OneDrive is a bad idea, don't add a network datapath. Rather use local drive Candy files.
The business is now producing very effective reports and financials. I am very much likely to recommend Buildsmart to other companies.
In Contract valuation, if you have an error on the amount entered it cannot be rectified, the program goes to a halt, you need to go out and go into the program.
This software is very easy to use and the support is excellent.
The error reports that sometimes happen intermittently on remote staff computers.
Very good budget control management. Project accounting is so easily monitored, ease in monthly closing, depreciation posting & WIPcalculations.
Not up to date with what is required in the work place, not practical and very limited.
What I love most about the software is the reporting system.
Great for Construction Costing and Financial Accounting.
The Buildsmart programme has Improve my way, the company and my teams ways of doing things, and keep all the information that might be needed as a proof after some years.
With the mostly site operative function I perform, the integration of Buildsmart with the Candy Cost and Allowable application is extremely powerful.
Also, over the years they have made many great improvements which reflects the fact that they are constantly listening to clients and trying to improve which is encouraging.
The terms they are using are quite misleading.
A very wonderful experience. Good management to control the budget and monitor the project account easily.
The integration with OneDrive is a bad idea, don't add a network datapath. Rather use local drive Candy files.
The business is now producing very effective reports and financials. I am very much likely to recommend Buildsmart to other companies.
In Contract valuation, if you have an error on the amount entered it cannot be rectified, the program goes to a halt, you need to go out and go into the program.
This software is very easy to use and the support is excellent.
The error reports that sometimes happen intermittently on remote staff computers.
Very good budget control management. Project accounting is so easily monitored, ease in monthly closing, depreciation posting & WIPcalculations.
Not up to date with what is required in the work place, not practical and very limited.
What I love most about the software is the reporting system.
Great for Construction Costing and Financial Accounting.
The Buildsmart programme has Improve my way, the company and my teams ways of doing things, and keep all the information that might be needed as a proof after some years.
With the mostly site operative function I perform, the integration of Buildsmart with the Candy Cost and Allowable application is extremely powerful.
Also, over the years they have made many great improvements which reflects the fact that they are constantly listening to clients and trying to improve which is encouraging.
The terms they are using are quite misleading.
A very wonderful experience. Good management to control the budget and monitor the project account easily.
The integration with OneDrive is a bad idea, don't add a network datapath. Rather use local drive Candy files.
The business is now producing very effective reports and financials. I am very much likely to recommend Buildsmart to other companies.
In Contract valuation, if you have an error on the amount entered it cannot be rectified, the program goes to a halt, you need to go out and go into the program.
This software is very easy to use and the support is excellent.
The error reports that sometimes happen intermittently on remote staff computers.
Very good budget control management. Project accounting is so easily monitored, ease in monthly closing, depreciation posting & WIPcalculations.
Not up to date with what is required in the work place, not practical and very limited.
What I love most about the software is the reporting system.
Great for Construction Costing and Financial Accounting.
The Buildsmart programme has Improve my way, the company and my teams ways of doing things, and keep all the information that might be needed as a proof after some years.
With the mostly site operative function I perform, the integration of Buildsmart with the Candy Cost and Allowable application is extremely powerful.
Jim2 Business Engine logo
4.8
16

Software For Life

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.9
    Features
    4.9
    Customer support
    4.9
Pros and Cons from Jim2 Business Engine users   
avatar
+9
Multi-currency is a breeze in Jim2, better than other software systems I have used. Jim2 is user friendly, you don't need an IT degree to use it and understand it, this is a huge win.
I have used some similar systems and they are clunky, ugly and you need a masters in coding to understand how the system works.
The team at Happen are eager to listen to feedback and happy to help with any issues. They give great support and training.
Unable to filter aged stock report to see true dead stock.
The people behind Jim2 are wonderful to work with. Very customer-centric and always willing to help.
If I had to find one thing I don't like about Jim2 it is no Android support.
We use it to run our entire business and rely on it heavily. It is also being improved constantly, which in turn helps us improve the way we run our business.
Barcodes cannot be uploaded through vendor stock feed. Some titles of stock code pricing can be contradicting.
In my opinion, Jim2's strength is its inventory management but the functionality about the software is my favourite part.
Overall a very good package, easy to use and understand once you master the basics.
Any bugs found are jumped on and resolved far quicker than any other company I have dealt with. They understand the urgency when a bug affects daily business operation and act accordingly.
We use the cloud and it's up time is very impressive. If there are any issues they are quite to resolve.
Multi-currency is a breeze in Jim2, better than other software systems I have used. Jim2 is user friendly, you don't need an IT degree to use it and understand it, this is a huge win.
I have used some similar systems and they are clunky, ugly and you need a masters in coding to understand how the system works.
The team at Happen are eager to listen to feedback and happy to help with any issues. They give great support and training.
Unable to filter aged stock report to see true dead stock.
The people behind Jim2 are wonderful to work with. Very customer-centric and always willing to help.
If I had to find one thing I don't like about Jim2 it is no Android support.
We use it to run our entire business and rely on it heavily. It is also being improved constantly, which in turn helps us improve the way we run our business.
Barcodes cannot be uploaded through vendor stock feed. Some titles of stock code pricing can be contradicting.
In my opinion, Jim2's strength is its inventory management but the functionality about the software is my favourite part.
Overall a very good package, easy to use and understand once you master the basics.
Any bugs found are jumped on and resolved far quicker than any other company I have dealt with. They understand the urgency when a bug affects daily business operation and act accordingly.
We use the cloud and it's up time is very impressive. If there are any issues they are quite to resolve.
Multi-currency is a breeze in Jim2, better than other software systems I have used. Jim2 is user friendly, you don't need an IT degree to use it and understand it, this is a huge win.
I have used some similar systems and they are clunky, ugly and you need a masters in coding to understand how the system works.
The team at Happen are eager to listen to feedback and happy to help with any issues. They give great support and training.
Unable to filter aged stock report to see true dead stock.
The people behind Jim2 are wonderful to work with. Very customer-centric and always willing to help.
If I had to find one thing I don't like about Jim2 it is no Android support.
We use it to run our entire business and rely on it heavily. It is also being improved constantly, which in turn helps us improve the way we run our business.
Barcodes cannot be uploaded through vendor stock feed. Some titles of stock code pricing can be contradicting.
In my opinion, Jim2's strength is its inventory management but the functionality about the software is my favourite part.
Overall a very good package, easy to use and understand once you master the basics.
Any bugs found are jumped on and resolved far quicker than any other company I have dealt with. They understand the urgency when a bug affects daily business operation and act accordingly.
We use the cloud and it's up time is very impressive. If there are any issues they are quite to resolve.
atimeüs logo
4.9
15

ERP tool for companies in IT services or consulting

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.8
Pros and Cons from atimeüs users   
No pros & cons found
VOGSY logo
4.5
23

Multiple countries, multiple currencies, one resource pool.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.6
Pros and Cons from VOGSY users   
No pros & cons found
Axonaut logo
4.6
19

The CRM your small business needs.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.7
Pros and Cons from Axonaut users   
No pros & cons found
Ellucian logo
3.6
84

Suite of operations tools for higher education

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.2
    Ease of use
    3.2
    Features
    3.5
    Customer support
    3.5
Pros and Cons from Ellucian users   
avatar
avatar
avatar
+13
It is awesome to use for allowing students to track degree progress. It is simple for them to log on & see what is still needed.
The navigation makes absolutely no sense, it's is extremely hard to just register for classes and find your way to the proper information. Absolutely unintuitive and simply extremely ugly.
It has a lot of great functions and features (when they work). Makes it easy to upload contacts into the CRM and it has a lot of customizable options.
It's awful, but they have us trapped because no one else can compete with them. Sometimes I think it would all be easier if we just used Excel to track student records.
The community that is always ready to help each other. You can reach out to hundreds of users and get answers.
The one problem we run into with Ellucian is that training to use the product is difficult. Many screens have specific acronyms to access them, which is hard for people to remember.
Amazing ERP system for higher education operations.
The company itself is the worst. Their customer service is abysmal.
The end user product has good visual flow and is designed to protect student data.
The functionality and communication to our CMS does not work well. The implementation also took much longer than expected.
I love the product & love using it but wish there was more consistency in if it will work or not.
Ten years ago I moved from a non-Banner school to a Banner school. The transition to Ellucian’s Banner was a disappointment after using my previous institution’s software.
The recent upgrades have made it much more user friendly and easier to navigate.
The money you pay and the service you have dont compensate each other.
We use Banner and eRecruit CRM. We expected the CRM/ERP integration to be the best selling point when choosing the CRM application.
We struggled to get questions answered in a timely manner or correctly.
It is awesome to use for allowing students to track degree progress. It is simple for them to log on & see what is still needed.
The navigation makes absolutely no sense, it's is extremely hard to just register for classes and find your way to the proper information. Absolutely unintuitive and simply extremely ugly.
It has a lot of great functions and features (when they work). Makes it easy to upload contacts into the CRM and it has a lot of customizable options.
It's awful, but they have us trapped because no one else can compete with them. Sometimes I think it would all be easier if we just used Excel to track student records.
The community that is always ready to help each other. You can reach out to hundreds of users and get answers.
The one problem we run into with Ellucian is that training to use the product is difficult. Many screens have specific acronyms to access them, which is hard for people to remember.
Amazing ERP system for higher education operations.
The company itself is the worst. Their customer service is abysmal.
The end user product has good visual flow and is designed to protect student data.
The functionality and communication to our CMS does not work well. The implementation also took much longer than expected.
I love the product & love using it but wish there was more consistency in if it will work or not.
Ten years ago I moved from a non-Banner school to a Banner school. The transition to Ellucian’s Banner was a disappointment after using my previous institution’s software.
The recent upgrades have made it much more user friendly and easier to navigate.
The money you pay and the service you have dont compensate each other.
We use Banner and eRecruit CRM. We expected the CRM/ERP integration to be the best selling point when choosing the CRM application.
We struggled to get questions answered in a timely manner or correctly.
It is awesome to use for allowing students to track degree progress. It is simple for them to log on & see what is still needed.
The navigation makes absolutely no sense, it's is extremely hard to just register for classes and find your way to the proper information. Absolutely unintuitive and simply extremely ugly.
It has a lot of great functions and features (when they work). Makes it easy to upload contacts into the CRM and it has a lot of customizable options.
It's awful, but they have us trapped because no one else can compete with them. Sometimes I think it would all be easier if we just used Excel to track student records.
The community that is always ready to help each other. You can reach out to hundreds of users and get answers.
The one problem we run into with Ellucian is that training to use the product is difficult. Many screens have specific acronyms to access them, which is hard for people to remember.
Amazing ERP system for higher education operations.
The company itself is the worst. Their customer service is abysmal.
The end user product has good visual flow and is designed to protect student data.
The functionality and communication to our CMS does not work well. The implementation also took much longer than expected.
I love the product & love using it but wish there was more consistency in if it will work or not.
Ten years ago I moved from a non-Banner school to a Banner school. The transition to Ellucian’s Banner was a disappointment after using my previous institution’s software.
The recent upgrades have made it much more user friendly and easier to navigate.
The money you pay and the service you have dont compensate each other.
We use Banner and eRecruit CRM. We expected the CRM/ERP integration to be the best selling point when choosing the CRM application.
We struggled to get questions answered in a timely manner or correctly.
Awery ERP logo
4.8
15

Enterprise resource planning for the aviation industry

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.7
    Features
    4.9
    Customer support
    4.7
Pros and Cons from Awery ERP users   
No pros & cons found
a3innuva | Nomina logo
4.2
32

Software for payroll and Human Resources management in Spain

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.0
Pros and Cons from a3innuva | Nomina users   
No pros & cons found
Food Connex logo
4.7
17

Food distribution, tracking and order management solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.6
    Features
    4.0
    Customer support
    4.7
Pros and Cons from Food Connex users   
+11
Customizable management rules are built in allowing your business to prosper effortlessly. System up-time is good and reliable.
It has at times caused error in selecting the wrong customer. When changing ship to date in order entry, the system should recognize/change to the new dates prices/promotion.
This software gets the job done and is very robust for the distribution industry. It helps my company fill orders and produces great reports.
Managing issues and e mail responses back and follow ups is vague, contrived, non existent, it just plan stinks.
I am very happy at the ability to grow my inventory with cost control this cloud has provided to me and my team.
Every morning some screens and activities are slow to start with no known cause.
Overall I am very happy with Food Connex and glad we chose to use their system.
I don't like the fact that item lines do not list when product came into inventory.
The software itself, for a distribution warehouse, does everything we need it to do and more and the reporting features are excellent.
We have been quite happy with this cloud-based solution for food inventory management.
Over the past several years, since we moved from "Food Connex" to VictualNet we have asked for several improvements that have not yet been programmed for improve ease of use.
Specifically, we would love to explore SWAMI and maximizing all the inventory tracking options. Pros: Versatile reporting; Customer pricing and order history; inventory cost history/receiving history.
I like the customization and customer support.
Software is generally quite user friendly. There are a multitude of available reporting features.
Customizable management rules are built in allowing your business to prosper effortlessly. System up-time is good and reliable.
It has at times caused error in selecting the wrong customer. When changing ship to date in order entry, the system should recognize/change to the new dates prices/promotion.
This software gets the job done and is very robust for the distribution industry. It helps my company fill orders and produces great reports.
Managing issues and e mail responses back and follow ups is vague, contrived, non existent, it just plan stinks.
I am very happy at the ability to grow my inventory with cost control this cloud has provided to me and my team.
Every morning some screens and activities are slow to start with no known cause.
Overall I am very happy with Food Connex and glad we chose to use their system.
I don't like the fact that item lines do not list when product came into inventory.
The software itself, for a distribution warehouse, does everything we need it to do and more and the reporting features are excellent.
We have been quite happy with this cloud-based solution for food inventory management.
Over the past several years, since we moved from "Food Connex" to VictualNet we have asked for several improvements that have not yet been programmed for improve ease of use.
Specifically, we would love to explore SWAMI and maximizing all the inventory tracking options. Pros: Versatile reporting; Customer pricing and order history; inventory cost history/receiving history.
I like the customization and customer support.
Software is generally quite user friendly. There are a multitude of available reporting features.
Customizable management rules are built in allowing your business to prosper effortlessly. System up-time is good and reliable.
It has at times caused error in selecting the wrong customer. When changing ship to date in order entry, the system should recognize/change to the new dates prices/promotion.
This software gets the job done and is very robust for the distribution industry. It helps my company fill orders and produces great reports.
Managing issues and e mail responses back and follow ups is vague, contrived, non existent, it just plan stinks.
I am very happy at the ability to grow my inventory with cost control this cloud has provided to me and my team.
Every morning some screens and activities are slow to start with no known cause.
Overall I am very happy with Food Connex and glad we chose to use their system.
I don't like the fact that item lines do not list when product came into inventory.
The software itself, for a distribution warehouse, does everything we need it to do and more and the reporting features are excellent.
We have been quite happy with this cloud-based solution for food inventory management.
Over the past several years, since we moved from "Food Connex" to VictualNet we have asked for several improvements that have not yet been programmed for improve ease of use.
Specifically, we would love to explore SWAMI and maximizing all the inventory tracking options. Pros: Versatile reporting; Customer pricing and order history; inventory cost history/receiving history.
I like the customization and customer support.
Software is generally quite user friendly. There are a multitude of available reporting features.
Manu Online logo
4.2
29

Material supply and manufacturing ERP solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.0
    Features
    3.8
    Customer support
    4.4
Pros and Cons from Manu Online users   
avatar
+11
I believe there is room for growth and development but i know the brilliant team they have they will get there.
Hate everything about it absolutely abysmal clunky no flow at all obscure reports it’s impossible to know what the titles mean can never get the data you need in one report.
Excellent system for managing manufacturing and inventory, responsive customer service + good value.
Information can often be hidden away on back pages and missing a tick in a box can lead to complications further down the production and manufacturing process.
My involvement so distant has been great. Once I had set it all up and learned approximately the program I was able to adjust it to our needs very effectively.
Abysmal A spreadsheet from 1990 would be less frustrating.
Lots of good features, FIFO costing, good traceability, everything can be exported to Excel for analysis. Integrates well with our FD's preffered financial software package - Xero.
Only thing I'm missing is possibility to open new work order directly from the one which I just did and not through main menu.
Clear menu and menu paths make navigating Manu a joy after using SAP. On line training with Manu staff is very good.
As with any system the more you use it the easier it gets but you have to look for information and it can be a pain to track it down; I do find the Help Section is fairly limited.
Good responsive support. Excellent value for money.
My experience so far has been good. Once I had set it all up and learned about the program I was able to adapt it to our needs quite easily.
It integrated easily into what we were previously doing and it’s connection with Xero enables us to track invoices from their initial purchase orders right through to the final invoice.
Integrates well with our accounting software and allows us to have up to date information and reminders to purchase components.
I believe there is room for growth and development but i know the brilliant team they have they will get there.
Hate everything about it absolutely abysmal clunky no flow at all obscure reports it’s impossible to know what the titles mean can never get the data you need in one report.
Excellent system for managing manufacturing and inventory, responsive customer service + good value.
Information can often be hidden away on back pages and missing a tick in a box can lead to complications further down the production and manufacturing process.
My involvement so distant has been great. Once I had set it all up and learned approximately the program I was able to adjust it to our needs very effectively.
Abysmal A spreadsheet from 1990 would be less frustrating.
Lots of good features, FIFO costing, good traceability, everything can be exported to Excel for analysis. Integrates well with our FD's preffered financial software package - Xero.
Only thing I'm missing is possibility to open new work order directly from the one which I just did and not through main menu.
Clear menu and menu paths make navigating Manu a joy after using SAP. On line training with Manu staff is very good.
As with any system the more you use it the easier it gets but you have to look for information and it can be a pain to track it down; I do find the Help Section is fairly limited.
Good responsive support. Excellent value for money.
My experience so far has been good. Once I had set it all up and learned about the program I was able to adapt it to our needs quite easily.
It integrated easily into what we were previously doing and it’s connection with Xero enables us to track invoices from their initial purchase orders right through to the final invoice.
Integrates well with our accounting software and allows us to have up to date information and reminders to purchase components.
I believe there is room for growth and development but i know the brilliant team they have they will get there.
Hate everything about it absolutely abysmal clunky no flow at all obscure reports it’s impossible to know what the titles mean can never get the data you need in one report.
Excellent system for managing manufacturing and inventory, responsive customer service + good value.
Information can often be hidden away on back pages and missing a tick in a box can lead to complications further down the production and manufacturing process.
My involvement so distant has been great. Once I had set it all up and learned approximately the program I was able to adjust it to our needs very effectively.
Abysmal A spreadsheet from 1990 would be less frustrating.
Lots of good features, FIFO costing, good traceability, everything can be exported to Excel for analysis. Integrates well with our FD's preffered financial software package - Xero.
Only thing I'm missing is possibility to open new work order directly from the one which I just did and not through main menu.
Clear menu and menu paths make navigating Manu a joy after using SAP. On line training with Manu staff is very good.
As with any system the more you use it the easier it gets but you have to look for information and it can be a pain to track it down; I do find the Help Section is fairly limited.
Good responsive support. Excellent value for money.
My experience so far has been good. Once I had set it all up and learned about the program I was able to adapt it to our needs quite easily.
It integrated easily into what we were previously doing and it’s connection with Xero enables us to track invoices from their initial purchase orders right through to the final invoice.
Integrates well with our accounting software and allows us to have up to date information and reminders to purchase components.
ePS Pace logo
3.6
79

Business management software for the printing industry

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.2
    Ease of use
    3.2
    Features
    3.5
    Customer support
    3.5
Pros and Cons from ePS Pace users   
+15
It is great that PACE can help figure out if a job will be a better fit for digital or offset (you have to know a few tricks, but it is worth the effort).
I think sometimes things are hidden in odd spots in the software. And sometimes there are errors that you are unable to figure out alone.
The software platform is only as good as the support team and the EFI team is always prompt and responsive to our needs.
The software is very costly at time of aquisition.
My experience has been primarily positive and customer support is helpful if I need them.
The documentation is often poor, or out of date.
Certainly the connectivity to DSF and the ability to import jobs via .xml from a customer have been a huge value to us. Updates and upgrades have been unpredictable.
Most notably, we've had trouble getting consistent/accurate results from Metrix and from the CRM Outlook plug-in.
I would say overall it has been a good experience.
We also are a Printflow user and have found the integration was not well executed and left us regretting our decision to use the two programs in tandem.
The customization toolkit is very useful to create user defined fields, objects and HTML forms. Item templates allow for automation of repetitive work.
It was more difficult and time-consuming to implement than we expected.
We can manage everything from the estimates through to shipping inside Pace with modules. This makes it very effective for our company.
Currently we still have to use DirectSmile which is extremely cumbersome, wonky at times and difficult to use. It lacks consistency everytime we open up the software.
For the front end user, it's pretty user friendly.
The people in the trenches have no belief that it will ever be completely useable. The estimating module doesn't have a way to charge specific quoted prices to specific customers.
Pace integrates with our Market Direct Storefront. Over the years, we made the transition from an internally created accounting system to our first commercially available MIS - Covalent.
We have invested in all the pieces of the Mid Market Print Suite and the flexibility of the software has allowed us to continue to grow year over year.
It is great that PACE can help figure out if a job will be a better fit for digital or offset (you have to know a few tricks, but it is worth the effort).
I think sometimes things are hidden in odd spots in the software. And sometimes there are errors that you are unable to figure out alone.
The software platform is only as good as the support team and the EFI team is always prompt and responsive to our needs.
The software is very costly at time of aquisition.
My experience has been primarily positive and customer support is helpful if I need them.
The documentation is often poor, or out of date.
Certainly the connectivity to DSF and the ability to import jobs via .xml from a customer have been a huge value to us. Updates and upgrades have been unpredictable.
Most notably, we've had trouble getting consistent/accurate results from Metrix and from the CRM Outlook plug-in.
I would say overall it has been a good experience.
We also are a Printflow user and have found the integration was not well executed and left us regretting our decision to use the two programs in tandem.
The customization toolkit is very useful to create user defined fields, objects and HTML forms. Item templates allow for automation of repetitive work.
It was more difficult and time-consuming to implement than we expected.
We can manage everything from the estimates through to shipping inside Pace with modules. This makes it very effective for our company.
Currently we still have to use DirectSmile which is extremely cumbersome, wonky at times and difficult to use. It lacks consistency everytime we open up the software.
For the front end user, it's pretty user friendly.
The people in the trenches have no belief that it will ever be completely useable. The estimating module doesn't have a way to charge specific quoted prices to specific customers.
Pace integrates with our Market Direct Storefront. Over the years, we made the transition from an internally created accounting system to our first commercially available MIS - Covalent.
We have invested in all the pieces of the Mid Market Print Suite and the flexibility of the software has allowed us to continue to grow year over year.
It is great that PACE can help figure out if a job will be a better fit for digital or offset (you have to know a few tricks, but it is worth the effort).
I think sometimes things are hidden in odd spots in the software. And sometimes there are errors that you are unable to figure out alone.
The software platform is only as good as the support team and the EFI team is always prompt and responsive to our needs.
The software is very costly at time of aquisition.
My experience has been primarily positive and customer support is helpful if I need them.
The documentation is often poor, or out of date.
Certainly the connectivity to DSF and the ability to import jobs via .xml from a customer have been a huge value to us. Updates and upgrades have been unpredictable.
Most notably, we've had trouble getting consistent/accurate results from Metrix and from the CRM Outlook plug-in.
I would say overall it has been a good experience.
We also are a Printflow user and have found the integration was not well executed and left us regretting our decision to use the two programs in tandem.
The customization toolkit is very useful to create user defined fields, objects and HTML forms. Item templates allow for automation of repetitive work.
It was more difficult and time-consuming to implement than we expected.
We can manage everything from the estimates through to shipping inside Pace with modules. This makes it very effective for our company.
Currently we still have to use DirectSmile which is extremely cumbersome, wonky at times and difficult to use. It lacks consistency everytime we open up the software.
For the front end user, it's pretty user friendly.
The people in the trenches have no belief that it will ever be completely useable. The estimating module doesn't have a way to charge specific quoted prices to specific customers.
Pace integrates with our Market Direct Storefront. Over the years, we made the transition from an internally created accounting system to our first commercially available MIS - Covalent.
We have invested in all the pieces of the Mid Market Print Suite and the flexibility of the software has allowed us to continue to grow year over year.