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ServiceTitan logo
4.4
220

Management Software for Service Contractors.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.8
    Ease of use
    4.1
    Features
    4.2
    Customer support
    4.2
Pros and Cons from ServiceTitan users   
avatar
avatar
+15
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.
Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything.
It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.
The sales person was clueless about what the software was, what it actually does.
Love the integration with phone lines, great messaging board with technicians, great marketing tracking.
Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem.
I like this software as it helps tremendously with the many logistical aspects of our quality organization.
Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
We were previously hosting our own database and having ability to have full function, easily, from any location is great.
Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months.
I love how easy it is to navigate through. This my go to daily and I never have a issue.
We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now.
ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use.
Staff is friendly, overall. I feel like there were additional costs after the initial sale.
Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.
Robust Software for the Plumbing/Building/HVAC industry.
Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.
I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.
Kickserv logo
4.4
373

#1 Most User-Friendly Software to Run a Service Business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.4
Pros and Cons from Kickserv users   
+15
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
I am extremely happy with Kickserv. There is a bit of a learning curve but I am very pleased.
The APP has always been very poor and its so hard to use, we've never been able to use it the past 2-3 years because of how poor it is.
They have excellent customer service that we have found to be responsive and personal. I would recommend Kickserve to anyone looking for a cost effective and well designed customer management system.
Editing estimates does not work correctly. There are problems with payment capturing in Kickserv.
If you need help or have questions, tech support is always there ready to help. Actually, a rep called me after signing up to see if I needed help or had any questions and right then, I thought WOW.
The company has horrible customer support took over a month to correct their error and after multiple calls no response, cannot not recommend to anyone.
My records are stored in the cloud and the best part was it synced with Quickbooks immediately. I absolutely love it and would recommend to a small start up to a Fortune 500.
I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it.
It is quick and responsive and has a great flow. Their customer service is great and they respond immediately.
I like the price point, I like that there is relatively little down time. And I like some of the features the software has.
Seamlessly integrates with our other systems and prints easy to understand work orders. I love the fact that you can get digital signatures for invoices.
I like the ease of use, and the ease of scheduling appointments.
Kickserv is overall amazing an makes my job super easy.
This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.
It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.
Overall this software has gotten way better and way easier for me to do my contracts and upload my information.
They always offer help icons. It is always being up to date to stay with the flow of new things.
It's easy to use for dispatching and task reminders. It also syncs with my bookkeeping software, google calendar, reputation management software and Stripe.
Housecall Pro logo
4.7
2.7K

Field Service Management App

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.6
    Features
    4.5
    Customer support
    4.7
Pros and Cons from Housecall Pro users   
+15
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
My customers are also super happy because HP tells them when something is scheduled and allows them to interact with us. More engaged clients mean happy clients that may spend more.
They utilize a chat bubble on their website for support and have little to no way of escalating a problem to speak with someone. The implementation of new features comes fast and furious.
I love this software, I cannot thank the pros at housecall enough for introducing me to this product. The fee is very affordable and it has everything that I need to run my business daily.
We reluctantly renewed for one more year because of the hassle of yet another transition, and I can certainly say it has proved to be a mistake and regret.
I just like the ease of use and the organization of it. Keeps me organized and helps me accomplish more.
When your account ask for that information you will not be able to provide that to them. You will eat that loss on your tax filing.
Using HouseCall Pro has been a game changer for our company. We love it, the clients love it and it's amazing value for money.
Horrible for my accounts. We can not figure out what we paid in Credit Cards Processing Fees.
Great community, lots of questions and answers, fair cost and great team building, I would recommend to anyone with a business.
The estimate tool and proposal tool are awesome the scheduling integration works great and my book keeper uses it as well with the quick books integration.
I really like how organized it makes my company and how impressive it has been for many customers.
Time entries are easy to edit and update should the need be. Recurring service agreements have been a great feature to help grow the service side of our company.
I really like the quick and easy input screen. When I am on the phone with a client and I am scheduling I like to have as few questions to ask the client as possible.
The ease of use of this software is by far some of the best and I demoed several before deciding on Housecall Pro.
Responses from the customer service chat are excellent and helpful.
Works great on different devices. Support team continues to provide great response time.
Housecall Pro is definitely worth the money we spend for this software. The software is constantly being improved with new features.
If you are looking for a CRM that integrates with Quick Books look no further. This software has saved me time which is very important to me.
Jobber logo

Jobber

4.5
733

Quoting, scheduling, & invoicing for home service businesses

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.2
    Customer support
    4.5
Pros and Cons from Jobber users   
avatar
+15
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
Very easy to use and was very simple and makes time management more effective. Was great in keeping up with clients and schedules.
The mapping system is TERRIBLE AND IT only allows you to reset the route two times a day.
I like how easy it is to store all my appointments and photos and everything all in one place. It is easy for all my coworkers to share also.
Is technology costly or something. It is MAPPING and we may need to do it more than twice.
The customer service is excellent they got your back and always available to assist right away. Very Happy with Jobber team.
All 10 clients are billed except one and they can’t figure out why. Driving me and my bookkeeper crazy.
I love the features, the price breakdowns are very detailed you know exactly what you’re getting for what you pay for. I love that you get more bang for your buck.
I really enjoyed the ability to access documents digitally pertaining to the job anywhere you go. Also being able to clock in and clock out.
Jobber solved all of those issues for me and saved my company.
It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting.
How amazingly easy was to implement. This was so refreshing, so easy.
With constant updates and an open API, this field service is very robust for any user. Jobber is the future of this industry.
The Chat support rocks and the marketing and sales team is absolutely wonderful. I wish I switched to Jobber months ago.
This software was easy to maneuver and very simplistic.
We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost.
Jobber is extremely easy to use once you take the time to set up right.
Operix logo
0

Optimize operations. Accelerate revenue.

visit website
Reviews Sentiment
ic-pricetag

No reviews

Positive Reviews
ic-pricetag

No reviews

Rating Breakdown
    Value for money
    0.0
    Ease of use
    0.0
    Features
    0.0
    Customer support
    0.0
Pros and Cons from Operix users   
No pros & cons found
Salesforce Field Service logo
4.2
22

Cloud-based field service and onsite job management

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.0
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Salesforce Field Service users   
avatar
avatar
avatar
+9
I self-implemented so the ability to quickly extend the package with flows was great.
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint.
Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen.
I absolutely love Salesforce. Salesforce helps my work day go by with ease.
There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.
I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also.
I strongly dislike that FSL's "Out of the Box" and extremely generic.
I love that there is virtually, even if our few field techs don't have internet.
Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
This includes our ability to increase service revenue through multi-trip work orders, and cut costs with tighter management of our inventory.
I self-implemented so the ability to quickly extend the package with flows was great.
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint.
Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen.
I absolutely love Salesforce. Salesforce helps my work day go by with ease.
There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.
I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also.
I strongly dislike that FSL's "Out of the Box" and extremely generic.
I love that there is virtually, even if our few field techs don't have internet.
Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
This includes our ability to increase service revenue through multi-trip work orders, and cut costs with tighter management of our inventory.
I self-implemented so the ability to quickly extend the package with flows was great.
Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint.
Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
The user experience from the field engineer side using the IPhone app our team has heard a lot of complaints on how the notification is not loud enough and where notifications are not seen.
I absolutely love Salesforce. Salesforce helps my work day go by with ease.
There are a lot of forms to fill out to get the software running correctly. 6 months in and we still are battling some bugs.
I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also.
I strongly dislike that FSL's "Out of the Box" and extremely generic.
I love that there is virtually, even if our few field techs don't have internet.
Field Service Lightning has a beautiful interface for my team to find and schedule our field engineers to get to our customer sites.
Field Service Lighting is by far a great product. It keeps all my files separate and organized.
This includes our ability to increase service revenue through multi-trip work orders, and cut costs with tighter management of our inventory.
Commusoft logo
4.8
195

All-in-one job management software for field service

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from Commusoft users   
+15
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
Commusoft is a great tool for our business, great to use and great to operate.
I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
Estimating/invoicing great too. Also great integration with accounting software.
The system can lag which can make tasks longer.
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use.
Call handling, real time information to our commercial customers, no more phone calls/e mails to see status of jobs.
All good quick to respond to any issues so great customer service.
Easy to use and making my business run smoothly and efficiently. Support from Commusoft is brilliant, very prompt with dealing with any enquiries.
I like how the app syncs automatically, the app is very easy to use, lots of great features that makes running the business easier.
This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.
The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
Commusoft continues to be developed and improved upon which is also a positive.
The customer services has been fantastic and rep helped us a lot with setting everything up.
Good package, integrates with Xero which makes the book keeping a lot easier. Fast email support and user friendly.
I can keep a close eye on money owed and workload done. It also is very good at estimating giving the customers a quote there and then with templates set up making you look very professional.
Everything is intuitive, comprehensive and well thought out.
AI Field Management logo
4.9
60

1 Platform: Workers, Contractors, Customers, Jobs, Equipment

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.8
    Features
    4.9
    Customer support
    4.9
Pros and Cons from AI Field Management users   
avatar
avatar
avatar
+15
Checking the kind of job it helps me do within the shortest possible time, i think the price has been awesome for me.
The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password.
We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
When you forget your password, that is it. It doesn't remember password incase you forget yours.
The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process.
I was having problems with our parts downloading too long but AI promptly fixed that.
This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful.
It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.
Scheduling and checking the progress is super convenient and make my life so much easier. The support team always respond fast, the product keeps updating.
Easy to upload historical data, creation of customers and job assigments, the Hands Free Siri shortcuts are great.
User friendly and straight forward. Like the SHERPA features.
We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly.
Different languages available and built in translation. Great for distant colleagues to work together.
Flexibility of scheduling and job status updates. Appreciate the integration between admin/workers/customer - especially using the customer application.
All the comprehensive features that allows me to manage the field workers.
The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction.
I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.
Price is also competitive, couple if similar systems available in Ireland are double the price or more.
Checking the kind of job it helps me do within the shortest possible time, i think the price has been awesome for me.
The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password.
We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
When you forget your password, that is it. It doesn't remember password incase you forget yours.
The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process.
I was having problems with our parts downloading too long but AI promptly fixed that.
This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful.
It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.
Scheduling and checking the progress is super convenient and make my life so much easier. The support team always respond fast, the product keeps updating.
Easy to upload historical data, creation of customers and job assigments, the Hands Free Siri shortcuts are great.
User friendly and straight forward. Like the SHERPA features.
We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly.
Different languages available and built in translation. Great for distant colleagues to work together.
Flexibility of scheduling and job status updates. Appreciate the integration between admin/workers/customer - especially using the customer application.
All the comprehensive features that allows me to manage the field workers.
The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction.
I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.
Price is also competitive, couple if similar systems available in Ireland are double the price or more.
Checking the kind of job it helps me do within the shortest possible time, i think the price has been awesome for me.
The only downside that I have seen is that there is no "forgot password" option. I was locked out of my account because I forgot my password.
We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
When you forget your password, that is it. It doesn't remember password incase you forget yours.
The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process.
I was having problems with our parts downloading too long but AI promptly fixed that.
This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful.
It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.
Scheduling and checking the progress is super convenient and make my life so much easier. The support team always respond fast, the product keeps updating.
Easy to upload historical data, creation of customers and job assigments, the Hands Free Siri shortcuts are great.
User friendly and straight forward. Like the SHERPA features.
We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly.
Different languages available and built in translation. Great for distant colleagues to work together.
Flexibility of scheduling and job status updates. Appreciate the integration between admin/workers/customer - especially using the customer application.
All the comprehensive features that allows me to manage the field workers.
The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction.
I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.
Price is also competitive, couple if similar systems available in Ireland are double the price or more.
BlueFolder logo
4.7
65

Work Order and Field Service Management Made Easy

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.7
    Features
    4.3
    Customer support
    4.7
Pros and Cons from BlueFolder users   
avatar
avatar
+15
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds.
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
Many of which are completely missing from similar software.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really missed not having Blue Folder around.
The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use.
No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost.
The smart lists are super nice and help organize all the jobs.
Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system.
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
The best feature they have is the customer notifications. That alone is worth the price.
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Customer service always responds very quickly and is very helpful.
We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business.
The software's simplicity allowed us to put our focus on growing the company.
The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing.
BlueFolder is the balance I am looking for in terms of price, performance and easy of use.
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds.
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
Many of which are completely missing from similar software.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really missed not having Blue Folder around.
The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use.
No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost.
The smart lists are super nice and help organize all the jobs.
Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system.
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
The best feature they have is the customer notifications. That alone is worth the price.
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Customer service always responds very quickly and is very helpful.
We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business.
The software's simplicity allowed us to put our focus on growing the company.
The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing.
BlueFolder is the balance I am looking for in terms of price, performance and easy of use.
I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs.
It is very hard to come up with negatives. And when you find a problem, their development team immediately responds to your request and suggests workarounds.
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
Many of which are completely missing from similar software.
I love how this product is simple and easy to navigate and use. The amount of customization is really great.
I really missed not having Blue Folder around.
The support has always been great (although we rarely needed it). The system is always up and online, is very reliable, and overall easy to use.
No validation reports sufficient for regulatory requirements. This is available from other providers, but at a higher cost.
The smart lists are super nice and help organize all the jobs.
Sale team has been helpful when I have had cusotmers that could benifit they helped me to setup a demo system. There are very few companies (especially software) that i like as much as this system.
Great customer support during the initial setup and customization of the software to import all of our customers for a property management company.
The best feature they have is the customer notifications. That alone is worth the price.
Clean dashboard , packed with information , very easy to use software and App. The integration with quicken books is included with this software.
Customer service always responds very quickly and is very helpful.
We have been with BlueFolder for many many years, and have watched it improve. We use it to run nearly every aspect of our business.
The software's simplicity allowed us to put our focus on growing the company.
The ability to manage technician's in the field and provide them with the information to do their job. The ability to integrate with QuickBooks for billing.
BlueFolder is the balance I am looking for in terms of price, performance and easy of use.
Service Fusion logo
4.3
198

Easy. Powerful. Mobile. Field service management software.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.2
Pros and Cons from Service Fusion users   
+15
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Another Broken Software With Crappy Back-End Support.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.
Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.
When we have questions, and we often do, the support team is amazing.
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.
User friendly interface. I really love how it communicates with clients when tech changes his status.
Integrates with other software like quickbooks and the new flat rate seamlessly.
They were super about the initial training, and have consistently tried to answer any remaining issues.
The user friendly software. Easy to use to schedule and bill.
Their team in support is always quick to assist, they are helpful and not condescending.
This system has saved my company so much time and money in the 6 months we’ve had it.
I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Another Broken Software With Crappy Back-End Support.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.
Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.
When we have questions, and we often do, the support team is amazing.
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.
User friendly interface. I really love how it communicates with clients when tech changes his status.
Integrates with other software like quickbooks and the new flat rate seamlessly.
They were super about the initial training, and have consistently tried to answer any remaining issues.
The user friendly software. Easy to use to schedule and bill.
Their team in support is always quick to assist, they are helpful and not condescending.
This system has saved my company so much time and money in the 6 months we’ve had it.
I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used.
Very nice people that are willing to work with you weekly to train you and your team on the system free of charge so that is amazing.
The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts.
The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.
Another Broken Software With Crappy Back-End Support.
Great Program, awesome features, pricing for the program is reasonable. The staff was quick to sign us up.
The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done.
Very beneficial software for scheduling and dispatching. Have the ability to attach photos and or documents to certain jobs is very helpful.
When we have questions, and we often do, the support team is amazing.
I love how technicians are able to use the app to update disposition of work orders, leave pictures and notes - this is very helpful for the office. The platform is very easy to use.
User friendly interface. I really love how it communicates with clients when tech changes his status.
Integrates with other software like quickbooks and the new flat rate seamlessly.
They were super about the initial training, and have consistently tried to answer any remaining issues.
The user friendly software. Easy to use to schedule and bill.
Their team in support is always quick to assist, they are helpful and not condescending.
This system has saved my company so much time and money in the 6 months we’ve had it.
I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically.
GSMtasks logo
4.7
27

Delivery & task management with route optimization

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.8
Pros and Cons from GSMtasks users   
avatar
avatar
avatar
+13
Easy to use, relatively cheap, amazing support team always willing to help and very kind, has a lot of features available to make it super effective and useful for me.
Technical problems from day-to-day - poor quality. It really makes you mad if you are in a hurry, but app just crashes.
Daily use of the software is user friendly and easy to learn. Some great features like route optimisation and customisable PODs.
We had multiple shipments, no routing device, we did manually, we routed manually, we started using GSM, and all changed to drag and drop, much convinient.
Support is great, integrations team are very easy to work with and the software overall is very robust.
IT is new and I have to figure out how things work. I also have to overcome all negativity from other users.
Also, the real-time tracking is a godsend, keeping us informed about our courier team's movements, reducing uncertainties, and helping us keep our customers informed.
Its have manny issue its many time crash and not working many vendors like huawei and oppo phones. Many time its not get GPS locations.
By far the best logistics software we’ve used, with very helpful and knowledgeable customer service.
Excellent onboarding & training. Extremely competitive features compared to other 3x priced platform.
All team of programists on GsmTask side is very responsive and clearly they can address every issue straight away.
It's super easy to use from adding tasks to complete them as a driver.
Brings about the ideal result. Magnificent course streamlining capacity and simple intuitive assignment the executive's framework.
It squizes a ten hour job to 3.5 hours. Drivers, choose it, i myself googled many apps, the most convienient and the easy i found is GSMtasks, worth it, go for it.
I would recommend this software to small businesses that do not need to customize that much.
Cheapest by far for the features available. You pay less money and get more features as compared to OptimoRoute , OnFleet or Routific and any other so called "top 10" route panning software.
Easy to use, relatively cheap, amazing support team always willing to help and very kind, has a lot of features available to make it super effective and useful for me.
Technical problems from day-to-day - poor quality. It really makes you mad if you are in a hurry, but app just crashes.
Daily use of the software is user friendly and easy to learn. Some great features like route optimisation and customisable PODs.
We had multiple shipments, no routing device, we did manually, we routed manually, we started using GSM, and all changed to drag and drop, much convinient.
Support is great, integrations team are very easy to work with and the software overall is very robust.
IT is new and I have to figure out how things work. I also have to overcome all negativity from other users.
Also, the real-time tracking is a godsend, keeping us informed about our courier team's movements, reducing uncertainties, and helping us keep our customers informed.
Its have manny issue its many time crash and not working many vendors like huawei and oppo phones. Many time its not get GPS locations.
By far the best logistics software we’ve used, with very helpful and knowledgeable customer service.
Excellent onboarding & training. Extremely competitive features compared to other 3x priced platform.
All team of programists on GsmTask side is very responsive and clearly they can address every issue straight away.
It's super easy to use from adding tasks to complete them as a driver.
Brings about the ideal result. Magnificent course streamlining capacity and simple intuitive assignment the executive's framework.
It squizes a ten hour job to 3.5 hours. Drivers, choose it, i myself googled many apps, the most convienient and the easy i found is GSMtasks, worth it, go for it.
I would recommend this software to small businesses that do not need to customize that much.
Cheapest by far for the features available. You pay less money and get more features as compared to OptimoRoute , OnFleet or Routific and any other so called "top 10" route panning software.
Easy to use, relatively cheap, amazing support team always willing to help and very kind, has a lot of features available to make it super effective and useful for me.
Technical problems from day-to-day - poor quality. It really makes you mad if you are in a hurry, but app just crashes.
Daily use of the software is user friendly and easy to learn. Some great features like route optimisation and customisable PODs.
We had multiple shipments, no routing device, we did manually, we routed manually, we started using GSM, and all changed to drag and drop, much convinient.
Support is great, integrations team are very easy to work with and the software overall is very robust.
IT is new and I have to figure out how things work. I also have to overcome all negativity from other users.
Also, the real-time tracking is a godsend, keeping us informed about our courier team's movements, reducing uncertainties, and helping us keep our customers informed.
Its have manny issue its many time crash and not working many vendors like huawei and oppo phones. Many time its not get GPS locations.
By far the best logistics software we’ve used, with very helpful and knowledgeable customer service.
Excellent onboarding & training. Extremely competitive features compared to other 3x priced platform.
All team of programists on GsmTask side is very responsive and clearly they can address every issue straight away.
It's super easy to use from adding tasks to complete them as a driver.
Brings about the ideal result. Magnificent course streamlining capacity and simple intuitive assignment the executive's framework.
It squizes a ten hour job to 3.5 hours. Drivers, choose it, i myself googled many apps, the most convienient and the easy i found is GSMtasks, worth it, go for it.
I would recommend this software to small businesses that do not need to customize that much.
Cheapest by far for the features available. You pay less money and get more features as compared to OptimoRoute , OnFleet or Routific and any other so called "top 10" route panning software.
Fieldmagic logo
4.6
20

Field Service Management, Maintenance Management & CRM

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Fieldmagic users   
+9
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
The efficient scheduling, mobile accessibility and coordination, robust asset and inventory management, seamless integration, and brilliant customer support all in one place.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
I have been using Field Magic for about 8 months and still cant create reports that I need.
It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use.
Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.
Very methodical and easy to use, very straight forward.
The best part about this software is its cloud based so I can use it from anywhere and see what is going on. It is very quick to update and see where jobs are up to at any point.
Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable.
It is very easy to use and train new people to use.
Motive logo
4.5
1.6K

The modern fleet management & GPS tracking platform.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.4
Pros and Cons from Motive users   
+15
The thing I liked most about the program is it is easy to use and if an issue arrives the customer service is amazing and excess able immediately.
Otherwise, he did not mention any changed on my previous contract, but the price. I regret to sign it because I was completely deceived by him.
I love the ease of getting reports for my IFTA information. Anytime I have had to call I get great help.
Reports difficult to combine for a full-service report (such as an IFTA audit). The dashcam feature is annoying, it doesn't always work, and right now is out of service.
The daily logs are easly to find and down load. The tracking works awesome, the fact that all my info is at my finger tips so i don't have to walk to each truck is awesome.
Very slow to implement changes/fixes/new features. Mobil App for Manager has terrible units view (Grouping units under one dot its craziness).
It’s been pretty easy dealing with Keeptruckin. Prices have been good & any issues with equipment has been resolved in a timely manner.
There had been some issues due to Canadian ELD laws that we struggled with.
KeepTruckin is very user friendly and my drivers like it better than other devices out there.
Getting the drivers set up with the ELD's was so easy. I love that there are so many FAQ pages, with helpful visuals, makes it easy for both admin and drivers to refer to.
What I like most is the wealth of notifications you can get from this application. The app keeps you informed even if you are not logged into it.
Those folks have helped us with great patience. They have always been pleasant to work with.
Integrations that works great for our customers and us. Easy to use for Drivers and main thing ELD Works great.
Price, dependability and ease of use are all what makes KeepTruckin one of the best out there.
If you have to have and ELD this one is a good choice for the ease of reporting, inspection mode, compliance, customer service.
The KeepTruckin software is extremely user friendly which is what I like most about it. Driver tracking is simple and accurate.
This is one of KT's best features, size doesn't seem to matter, and it's not too expensive for a small operator. Who has to operate with the same requirements or regulations as the larger operator.
Easy to use, user friendly simple to integrate with our system.
The thing I liked most about the program is it is easy to use and if an issue arrives the customer service is amazing and excess able immediately.
Otherwise, he did not mention any changed on my previous contract, but the price. I regret to sign it because I was completely deceived by him.
I love the ease of getting reports for my IFTA information. Anytime I have had to call I get great help.
Reports difficult to combine for a full-service report (such as an IFTA audit). The dashcam feature is annoying, it doesn't always work, and right now is out of service.
The daily logs are easly to find and down load. The tracking works awesome, the fact that all my info is at my finger tips so i don't have to walk to each truck is awesome.
Very slow to implement changes/fixes/new features. Mobil App for Manager has terrible units view (Grouping units under one dot its craziness).
It’s been pretty easy dealing with Keeptruckin. Prices have been good & any issues with equipment has been resolved in a timely manner.
There had been some issues due to Canadian ELD laws that we struggled with.
KeepTruckin is very user friendly and my drivers like it better than other devices out there.
Getting the drivers set up with the ELD's was so easy. I love that there are so many FAQ pages, with helpful visuals, makes it easy for both admin and drivers to refer to.
What I like most is the wealth of notifications you can get from this application. The app keeps you informed even if you are not logged into it.
Those folks have helped us with great patience. They have always been pleasant to work with.
Integrations that works great for our customers and us. Easy to use for Drivers and main thing ELD Works great.
Price, dependability and ease of use are all what makes KeepTruckin one of the best out there.
If you have to have and ELD this one is a good choice for the ease of reporting, inspection mode, compliance, customer service.
The KeepTruckin software is extremely user friendly which is what I like most about it. Driver tracking is simple and accurate.
This is one of KT's best features, size doesn't seem to matter, and it's not too expensive for a small operator. Who has to operate with the same requirements or regulations as the larger operator.
Easy to use, user friendly simple to integrate with our system.
The thing I liked most about the program is it is easy to use and if an issue arrives the customer service is amazing and excess able immediately.
Otherwise, he did not mention any changed on my previous contract, but the price. I regret to sign it because I was completely deceived by him.
I love the ease of getting reports for my IFTA information. Anytime I have had to call I get great help.
Reports difficult to combine for a full-service report (such as an IFTA audit). The dashcam feature is annoying, it doesn't always work, and right now is out of service.
The daily logs are easly to find and down load. The tracking works awesome, the fact that all my info is at my finger tips so i don't have to walk to each truck is awesome.
Very slow to implement changes/fixes/new features. Mobil App for Manager has terrible units view (Grouping units under one dot its craziness).
It’s been pretty easy dealing with Keeptruckin. Prices have been good & any issues with equipment has been resolved in a timely manner.
There had been some issues due to Canadian ELD laws that we struggled with.
KeepTruckin is very user friendly and my drivers like it better than other devices out there.
Getting the drivers set up with the ELD's was so easy. I love that there are so many FAQ pages, with helpful visuals, makes it easy for both admin and drivers to refer to.
What I like most is the wealth of notifications you can get from this application. The app keeps you informed even if you are not logged into it.
Those folks have helped us with great patience. They have always been pleasant to work with.
Integrations that works great for our customers and us. Easy to use for Drivers and main thing ELD Works great.
Price, dependability and ease of use are all what makes KeepTruckin one of the best out there.
If you have to have and ELD this one is a good choice for the ease of reporting, inspection mode, compliance, customer service.
The KeepTruckin software is extremely user friendly which is what I like most about it. Driver tracking is simple and accurate.
This is one of KT's best features, size doesn't seem to matter, and it's not too expensive for a small operator. Who has to operate with the same requirements or regulations as the larger operator.
Easy to use, user friendly simple to integrate with our system.
Salesforce Service Cloud logo
4.4
750

Customer Service & Field Service Management Solutions

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.1
    Features
    4.4
    Customer support
    4.2
Pros and Cons from Salesforce Service Cloud users   
avatar
avatar
avatar
+15
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
Similar to the product that salesforce bought and then killed DESK.com.
Great and positive experience with this product. A big investment but will give you tools to make you successful.
Occasionally bugs, nothing ever serious. If i had to be nit picky, i would say that sometimes when you are filtering, errors arise, but this is few and far between.
Wow going from an email address for complaints to having a whole software platform to respond and track issues has been so wonderful for not only us but our clients.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.
The features available in this software make this product outstanding the market. The customization that can be made on this platform makes this product to be used by most of the orgs.
Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.
The ability to create profiles for each unique individual that passed through my organization, and track their involvement is critical to my organization's ability to grow.
Overall it does what it should and for the price it's great also.
The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.
Customer service is always open to answering new questions and looking at ways to continue to improve their relationship with the users and ease of use.
Good tool to visualize sales results in different locations.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
Similar to the product that salesforce bought and then killed DESK.com.
Great and positive experience with this product. A big investment but will give you tools to make you successful.
Occasionally bugs, nothing ever serious. If i had to be nit picky, i would say that sometimes when you are filtering, errors arise, but this is few and far between.
Wow going from an email address for complaints to having a whole software platform to respond and track issues has been so wonderful for not only us but our clients.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.
The features available in this software make this product outstanding the market. The customization that can be made on this platform makes this product to be used by most of the orgs.
Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.
The ability to create profiles for each unique individual that passed through my organization, and track their involvement is critical to my organization's ability to grow.
Overall it does what it should and for the price it's great also.
The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.
Customer service is always open to answering new questions and looking at ways to continue to improve their relationship with the users and ease of use.
Good tool to visualize sales results in different locations.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
Similar to the product that salesforce bought and then killed DESK.com.
Great and positive experience with this product. A big investment but will give you tools to make you successful.
Occasionally bugs, nothing ever serious. If i had to be nit picky, i would say that sometimes when you are filtering, errors arise, but this is few and far between.
Wow going from an email address for complaints to having a whole software platform to respond and track issues has been so wonderful for not only us but our clients.
They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
I use this software for work, it’s very useful and easy to use. It’s good for uploading documents and sharing them.
The features available in this software make this product outstanding the market. The customization that can be made on this platform makes this product to be used by most of the orgs.
Major help is that it helps to streamline workflows with customers and in turn helps us to deliver fast and efficiently.
The ability to create profiles for each unique individual that passed through my organization, and track their involvement is critical to my organization's ability to grow.
Overall it does what it should and for the price it's great also.
The best part is that it connects one-to-one with every customer and easily accessible by the mobile devices on the field or anywhere.
Customer service is always open to answering new questions and looking at ways to continue to improve their relationship with the users and ease of use.
Good tool to visualize sales results in different locations.
mHelpDesk logo
4.3
817

Win more jobs and grow your business with mHelpDesk!

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.9
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.4
Pros and Cons from mHelpDesk users   
avatar
avatar
+15
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.
The product is a great concept, and when we first started, it was good. The form is very intuitive, easy to change, like the workflow system.
For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.
We initially liked this platform because for what we needed it was one of the best values out there at the time.
System is EXTREMELY LIMITED in what it can actually do.
Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.
Good service industry tool and a small business must have for techs, work orders and mamanging pretty much everything.
The product is very easy to use. The report section is terrific, especially when looking for errors and omissions done by other users.
The calendar integration with Google worked well and the appointment processing flow was good enough. Invoicing and job dollar tracking worked OK as well.
Building jobs and estimates. Sales department is good.
My overall experience was great It managed everything that i needed without me having to leave this platform at any time.
Their customer service team answers and solves issues within minutes. They definitely know their software and ways to make it fit your needs.
Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account.
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.
The product is a great concept, and when we first started, it was good. The form is very intuitive, easy to change, like the workflow system.
For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.
We initially liked this platform because for what we needed it was one of the best values out there at the time.
System is EXTREMELY LIMITED in what it can actually do.
Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.
Good service industry tool and a small business must have for techs, work orders and mamanging pretty much everything.
The product is very easy to use. The report section is terrific, especially when looking for errors and omissions done by other users.
The calendar integration with Google worked well and the appointment processing flow was good enough. Invoicing and job dollar tracking worked OK as well.
Building jobs and estimates. Sales department is good.
My overall experience was great It managed everything that i needed without me having to leave this platform at any time.
Their customer service team answers and solves issues within minutes. They definitely know their software and ways to make it fit your needs.
Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account.
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Very complicated, problems syncing, workflow is horrible, not efficient. Went to cancel after 5 days and was told I couldn't get any of my money back after I had paid for a full month.
The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product.
No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application.
We love the simplicity and straightforward design of this service management solution. QuickBooks integration is a great timesaver.
It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE.
The product is a great concept, and when we first started, it was good. The form is very intuitive, easy to change, like the workflow system.
For example, it has some glaringly missing auditing capabilities. A person can assign an Item in a Work Order/Jobs under another person's name, and there is no record of who did it for accountability.
We initially liked this platform because for what we needed it was one of the best values out there at the time.
System is EXTREMELY LIMITED in what it can actually do.
Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.
Good service industry tool and a small business must have for techs, work orders and mamanging pretty much everything.
The product is very easy to use. The report section is terrific, especially when looking for errors and omissions done by other users.
The calendar integration with Google worked well and the appointment processing flow was good enough. Invoicing and job dollar tracking worked OK as well.
Building jobs and estimates. Sales department is good.
My overall experience was great It managed everything that i needed without me having to leave this platform at any time.
Their customer service team answers and solves issues within minutes. They definitely know their software and ways to make it fit your needs.
Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account.
Connecteam logo
4.8
325

Enhance employee management with the only all-in-one app

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.9
Pros and Cons from Connecteam users   
+15
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
Our job costing is coming out more accurate due to the time clock function. Guys are no longer guessing how long of a lunch they took, when they got to the job site, etc.
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.
The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
I love how easy it is to make my staff's weekly schedule on this app. My staff loves the clock in and out feature.
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
Customer support is great, ease of use for employee time tracking is helpful.
Our experience has been wonderful, from implementation throughout.
Our employees like this much better than the old time clock system as much as we do. This gives us a much better concrete way to see the cost of production, as well as hours worked for payroll.
User friendly and the assistance when needed was great.
The team has been great! very attentive and respond to questions very quickly.
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
Our job costing is coming out more accurate due to the time clock function. Guys are no longer guessing how long of a lunch they took, when they got to the job site, etc.
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.
The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
I love how easy it is to make my staff's weekly schedule on this app. My staff loves the clock in and out feature.
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
Customer support is great, ease of use for employee time tracking is helpful.
Our experience has been wonderful, from implementation throughout.
Our employees like this much better than the old time clock system as much as we do. This gives us a much better concrete way to see the cost of production, as well as hours worked for payroll.
User friendly and the assistance when needed was great.
The team has been great! very attentive and respond to questions very quickly.
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for a rapid growth.
My only complaint as of right now is the reliability of the GPS coordinates, which is something I was just told will no longer be a problem with the new update that's soon to release.
They are also willing to listen to ideas that would make this software better. They have been improving this app dramatically and I thank them for their continued effort in doing so.
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
My experience with Connecteam has been very positive. I love the fact that the message box is on the screen so you can click on it and get help immediately.
The updating, which I understand has to happen. We have had few instances where the program would stop working for an hour or so.
I love that this solution is easy to use, is aesthetically pleasing, and is a great value for the cost.
Our job costing is coming out more accurate due to the time clock function. Guys are no longer guessing how long of a lunch they took, when they got to the job site, etc.
Our experience has been great. I am not very tech savvy, but with the help of the connecteam staff I am now able to navigate the app and dashboard with ease and teach others.
The most I like on the software is the beautiful design of the desk version and the app. With integration of our logo, all our employees like the app.
The Customer Service I have received is AMAZING. When I have questions or thoughts I need to work through, they are right there with information to help me make the decision to improve my process.
I love how easy it is to make my staff's weekly schedule on this app. My staff loves the clock in and out feature.
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
Customer support is great, ease of use for employee time tracking is helpful.
Our experience has been wonderful, from implementation throughout.
Our employees like this much better than the old time clock system as much as we do. This gives us a much better concrete way to see the cost of production, as well as hours worked for payroll.
User friendly and the assistance when needed was great.
The team has been great! very attentive and respond to questions very quickly.
Odoo  logo

Odoo

4.1
788

Full Suite of Integrated Business Apps

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.0
    Features
    4.1
    Customer support
    3.7
Pros and Cons from Odoo users   
avatar
avatar
avatar
+15
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.
Oh well, it can but then you suddenly need to pay their consultants to have it custom build for you. For everything they start saying you need to pay and pay and pay.
This is a great program for usage in terms of getting all aspects of your business together in terms of important platforms like inventories etc.
The customer support is very bad and we are wasting a lot of time.
The mainly most attractive feature is it's opensource. Apart from this helps you to setup your all type of scaled organisation and the customisation is very easy.
Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).
Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1.
We were looking for a user friendly and usable solution for CRMso far we are happy.
Great Software Best balance between cost & functionality.
You can quickly add a new module and remove unnecessary. Compared to SAP, the platform is simply superb.
Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME.
The fully integration is really great. Not needed to use other software.
The way everything works together via API is astounding. I can't say enough about how flexible this software is.
It's an all in one product that has everything you need to manage the business. It's a complete solution at a low cost.
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.
Oh well, it can but then you suddenly need to pay their consultants to have it custom build for you. For everything they start saying you need to pay and pay and pay.
This is a great program for usage in terms of getting all aspects of your business together in terms of important platforms like inventories etc.
The customer support is very bad and we are wasting a lot of time.
The mainly most attractive feature is it's opensource. Apart from this helps you to setup your all type of scaled organisation and the customisation is very easy.
Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).
Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1.
We were looking for a user friendly and usable solution for CRMso far we are happy.
Great Software Best balance between cost & functionality.
You can quickly add a new module and remove unnecessary. Compared to SAP, the platform is simply superb.
Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME.
The fully integration is really great. Not needed to use other software.
The way everything works together via API is astounding. I can't say enough about how flexible this software is.
It's an all in one product that has everything you need to manage the business. It's a complete solution at a low cost.
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.
Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
It's great to work and develop on Odoo, it's impressive how fast odoo is growing. Maybe is good to create LTS release for big customer to have more than 3 year of support.
Oh well, it can but then you suddenly need to pay their consultants to have it custom build for you. For everything they start saying you need to pay and pay and pay.
This is a great program for usage in terms of getting all aspects of your business together in terms of important platforms like inventories etc.
The customer support is very bad and we are wasting a lot of time.
The mainly most attractive feature is it's opensource. Apart from this helps you to setup your all type of scaled organisation and the customisation is very easy.
Very poor support of partners. Very bad deep understanding of overall solution in odoo (as main provider).
Grsphics and web interface is awesome, installation is easier, customization can be made. Secure and remotely access, available in SAas and local server, even can be installed on your domain.
We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1.
We were looking for a user friendly and usable solution for CRMso far we are happy.
Great Software Best balance between cost & functionality.
You can quickly add a new module and remove unnecessary. Compared to SAP, the platform is simply superb.
Odoo is very good, practical and easy to use ERP software. Easy customization that fulfils every clients' organizational needs.
Other than this the system itself is an excellent piece of kit and it has helped our business traverse the gap between startup business to SME.
The fully integration is really great. Not needed to use other software.
The way everything works together via API is astounding. I can't say enough about how flexible this software is.
It's an all in one product that has everything you need to manage the business. It's a complete solution at a low cost.
ServiceM8 logo
4.6
302

We're for small business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.5
Pros and Cons from ServiceM8 users   
+15
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
Missing intervention features and worst of all is the lack of customer support and development forthcoming.
Has been great, with great help when needed , i highly recommend this software to any business that wants to have sucsess.
But when you find issues, you will be ignored by ServiceM8.
Thank you for being so helpful and taking feedback in order to continue assisting us in providing services that we require. Customer service amazing.
Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created.
I've recommended to 2 other businesses just this week. My favourite aspects are that it's visually appealing, easy to use, reliable & customer support is extremely prompt.
Basic- disappointing development and customer service.
We have been using ServiceM8 since 2013 and it's been a great success. Easy to learn, easy to learn and easy to teach.
I've really enjoyed using serviceM8 to manage my team. It's great, and I'd reccomend it to teams with less than 20 people for communication, organization and all with a good price tag.
There are two great features that made me go with ServiceM8. As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month.
This software has allowed quick turnaround times and the ability to give efficient and timely services to those customers in need. The invoice tool with ServiceM8 has been a great help as well.
Easy to use, easy to keep track of jobs and customers. Fantastic way to keep track of jobs and keep people honest with a record of everything associated with the job in the diary.
Customer support is brilliant, and overall I really think that ServiceM8 is GREAT.
Great service software with many functionality at an accessible price. Integration to quick book and others good accounting programs.
Excellent integration with just about everything. Easy to use, so many capabilities.
It has helped the company stay on task, keep organized, and become a better business.
Then rearranged the calendar to fit in the 92 duplicate jobs.
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
Missing intervention features and worst of all is the lack of customer support and development forthcoming.
Has been great, with great help when needed , i highly recommend this software to any business that wants to have sucsess.
But when you find issues, you will be ignored by ServiceM8.
Thank you for being so helpful and taking feedback in order to continue assisting us in providing services that we require. Customer service amazing.
Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created.
I've recommended to 2 other businesses just this week. My favourite aspects are that it's visually appealing, easy to use, reliable & customer support is extremely prompt.
Basic- disappointing development and customer service.
We have been using ServiceM8 since 2013 and it's been a great success. Easy to learn, easy to learn and easy to teach.
I've really enjoyed using serviceM8 to manage my team. It's great, and I'd reccomend it to teams with less than 20 people for communication, organization and all with a good price tag.
There are two great features that made me go with ServiceM8. As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month.
This software has allowed quick turnaround times and the ability to give efficient and timely services to those customers in need. The invoice tool with ServiceM8 has been a great help as well.
Easy to use, easy to keep track of jobs and customers. Fantastic way to keep track of jobs and keep people honest with a record of everything associated with the job in the diary.
Customer support is brilliant, and overall I really think that ServiceM8 is GREAT.
Great service software with many functionality at an accessible price. Integration to quick book and others good accounting programs.
Excellent integration with just about everything. Easy to use, so many capabilities.
It has helped the company stay on task, keep organized, and become a better business.
Then rearranged the calendar to fit in the 92 duplicate jobs.
Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.
Missing intervention features and worst of all is the lack of customer support and development forthcoming.
Has been great, with great help when needed , i highly recommend this software to any business that wants to have sucsess.
But when you find issues, you will be ignored by ServiceM8.
Thank you for being so helpful and taking feedback in order to continue assisting us in providing services that we require. Customer service amazing.
Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created.
I've recommended to 2 other businesses just this week. My favourite aspects are that it's visually appealing, easy to use, reliable & customer support is extremely prompt.
Basic- disappointing development and customer service.
We have been using ServiceM8 since 2013 and it's been a great success. Easy to learn, easy to learn and easy to teach.
I've really enjoyed using serviceM8 to manage my team. It's great, and I'd reccomend it to teams with less than 20 people for communication, organization and all with a good price tag.
There are two great features that made me go with ServiceM8. As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month.
This software has allowed quick turnaround times and the ability to give efficient and timely services to those customers in need. The invoice tool with ServiceM8 has been a great help as well.
Easy to use, easy to keep track of jobs and customers. Fantastic way to keep track of jobs and keep people honest with a record of everything associated with the job in the diary.
Customer support is brilliant, and overall I really think that ServiceM8 is GREAT.
Great service software with many functionality at an accessible price. Integration to quick book and others good accounting programs.
Excellent integration with just about everything. Easy to use, so many capabilities.
It has helped the company stay on task, keep organized, and become a better business.
Then rearranged the calendar to fit in the 92 duplicate jobs.
Route4Me logo
4.5
388

Fleet route planning & route optimization software for SMBs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.4
Pros and Cons from Route4Me users   
avatar
+15
Easy to use, great reliability. We all use it here at my company.
That when your free trial stops with no warning it erases All your route from a personal email.
As a Realtor, it is always challenging to plan a route to show many properties that is most effective. Route4me is perfect for planning my showings.
SMS are not working well (very badly actually). Cannot manage orders (only stops).
Responsive, feature-rich and backed by good customer support.
They did not follow each other in order. Also after a stop has been completed the user is not sure of or unclear as to which way to proceed to begin the next stop.
Route4Me is an excelllent app that everybody who’s working for a big company like me should use it cause it’s not too expensive and it helps a lot.
Some of the analytics are unavailable, again, unless you pay fo them.
Easy to use it gets us where we have to go in superb order.
User friendly interface with plenty of options for routing. The platform offers very good level of options for routing small to medium size fleet.
Allows me to enter desired destinations, then each destination can be organized based on selected criteria by “Replanning the Route. This makes my daily driving more efficient and cost effective.
It is easy to used and it is good for the price.
Our experience has been terrific. We manage the delivery of pantry foods to over 1000 households per week for several different food pantries.
Good app to connect with all divicesIntegration with other products.
I have always had a good experience with Route4Me.
Built a route manually real easy using the current location data. Lots of features i have not had the chance to play with.
We like that it is integrated through our BMS software.
Though Route4Me was quite user friendly, I did need get some technical support on a couple of occasions to fine tune my particular needs and they were very friendly and helpful.
Easy to use, great reliability. We all use it here at my company.
That when your free trial stops with no warning it erases All your route from a personal email.
As a Realtor, it is always challenging to plan a route to show many properties that is most effective. Route4me is perfect for planning my showings.
SMS are not working well (very badly actually). Cannot manage orders (only stops).
Responsive, feature-rich and backed by good customer support.
They did not follow each other in order. Also after a stop has been completed the user is not sure of or unclear as to which way to proceed to begin the next stop.
Route4Me is an excelllent app that everybody who’s working for a big company like me should use it cause it’s not too expensive and it helps a lot.
Some of the analytics are unavailable, again, unless you pay fo them.
Easy to use it gets us where we have to go in superb order.
User friendly interface with plenty of options for routing. The platform offers very good level of options for routing small to medium size fleet.
Allows me to enter desired destinations, then each destination can be organized based on selected criteria by “Replanning the Route. This makes my daily driving more efficient and cost effective.
It is easy to used and it is good for the price.
Our experience has been terrific. We manage the delivery of pantry foods to over 1000 households per week for several different food pantries.
Good app to connect with all divicesIntegration with other products.
I have always had a good experience with Route4Me.
Built a route manually real easy using the current location data. Lots of features i have not had the chance to play with.
We like that it is integrated through our BMS software.
Though Route4Me was quite user friendly, I did need get some technical support on a couple of occasions to fine tune my particular needs and they were very friendly and helpful.
Easy to use, great reliability. We all use it here at my company.
That when your free trial stops with no warning it erases All your route from a personal email.
As a Realtor, it is always challenging to plan a route to show many properties that is most effective. Route4me is perfect for planning my showings.
SMS are not working well (very badly actually). Cannot manage orders (only stops).
Responsive, feature-rich and backed by good customer support.
They did not follow each other in order. Also after a stop has been completed the user is not sure of or unclear as to which way to proceed to begin the next stop.
Route4Me is an excelllent app that everybody who’s working for a big company like me should use it cause it’s not too expensive and it helps a lot.
Some of the analytics are unavailable, again, unless you pay fo them.
Easy to use it gets us where we have to go in superb order.
User friendly interface with plenty of options for routing. The platform offers very good level of options for routing small to medium size fleet.
Allows me to enter desired destinations, then each destination can be organized based on selected criteria by “Replanning the Route. This makes my daily driving more efficient and cost effective.
It is easy to used and it is good for the price.
Our experience has been terrific. We manage the delivery of pantry foods to over 1000 households per week for several different food pantries.
Good app to connect with all divicesIntegration with other products.
I have always had a good experience with Route4Me.
Built a route manually real easy using the current location data. Lots of features i have not had the chance to play with.
We like that it is integrated through our BMS software.
Though Route4Me was quite user friendly, I did need get some technical support on a couple of occasions to fine tune my particular needs and they were very friendly and helpful.
RazorSync logo
4.3
497

Field Service Management Software & Mobile App

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.1
    Features
    4.0
    Customer support
    4.5
Pros and Cons from RazorSync users   
+15
Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price.
Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface.
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
Some simple things such as multiple emails being sent a quote at the same time is frustrating. Along with constant worry that the site will crash and that I wont be able to conduct business.
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.
Maybe it is 'their' lack of training or provided instruction but I was left to try to navigate alone and 4-5 emails later we only sort of figured it out.
I liked the learning curve which was easy when I first started to use RazorSync. The software is always being improved and support is great from the whole team if I ever have a question.
Would like to see the PC interface customizable. Sometimes there is a lag and some options are useless because they are difficult to implement.
My favorite feature is the quality of the tracking and routing of my team and ease of figuring out best routes.
From a management perspective, the dashboard is a great visual to see where my team is scheduled to perform work. Updating and changing schedules on the fly has been a great feature.
Very many features to tailor the software to your needs, excellent customer service, great for having a central hub of company information.
Integration with my google calendar is great. The auto email function when closing invoices is also very good.
Just a few things that would help our workflow. Happy with product overall.
I like that it is user friendly. I can dispatch my tech and monitor them.
Integration with quickbooks is an amazing option as well.
I do all my scheduling through this system. I love the app and what I use on the computer.
It’s nice to be able to clock in and out on your phone.
Good for what we do helps keep track of work flow and is better than nothing. For the price is okay but definitely not the end all for what is needed for what we do.
Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price.
Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface.
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
Some simple things such as multiple emails being sent a quote at the same time is frustrating. Along with constant worry that the site will crash and that I wont be able to conduct business.
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.
Maybe it is 'their' lack of training or provided instruction but I was left to try to navigate alone and 4-5 emails later we only sort of figured it out.
I liked the learning curve which was easy when I first started to use RazorSync. The software is always being improved and support is great from the whole team if I ever have a question.
Would like to see the PC interface customizable. Sometimes there is a lag and some options are useless because they are difficult to implement.
My favorite feature is the quality of the tracking and routing of my team and ease of figuring out best routes.
From a management perspective, the dashboard is a great visual to see where my team is scheduled to perform work. Updating and changing schedules on the fly has been a great feature.
Very many features to tailor the software to your needs, excellent customer service, great for having a central hub of company information.
Integration with my google calendar is great. The auto email function when closing invoices is also very good.
Just a few things that would help our workflow. Happy with product overall.
I like that it is user friendly. I can dispatch my tech and monitor them.
Integration with quickbooks is an amazing option as well.
I do all my scheduling through this system. I love the app and what I use on the computer.
It’s nice to be able to clock in and out on your phone.
Good for what we do helps keep track of work flow and is better than nothing. For the price is okay but definitely not the end all for what is needed for what we do.
Great love the customers service help when needed and love the easiness of getting my workers to there jobs and them getting the jobs done and billed in a timely manner and love the price.
Very restrictive despite the amount of customization options, a lot of technical errors, not user friendly/intuitive, a lot of problems with navigating the website/user interface.
Customer support is great, very friendly, so helpful and very knowledgeable and always there to help no matter what.
Some simple things such as multiple emails being sent a quote at the same time is frustrating. Along with constant worry that the site will crash and that I wont be able to conduct business.
Overall I have been extremely impressed with RazorSync's customer service. Being able to chat with them online is super helpful when we have a quick question that we need an answer to right away.
Maybe it is 'their' lack of training or provided instruction but I was left to try to navigate alone and 4-5 emails later we only sort of figured it out.
I liked the learning curve which was easy when I first started to use RazorSync. The software is always being improved and support is great from the whole team if I ever have a question.
Would like to see the PC interface customizable. Sometimes there is a lag and some options are useless because they are difficult to implement.
My favorite feature is the quality of the tracking and routing of my team and ease of figuring out best routes.
From a management perspective, the dashboard is a great visual to see where my team is scheduled to perform work. Updating and changing schedules on the fly has been a great feature.
Very many features to tailor the software to your needs, excellent customer service, great for having a central hub of company information.
Integration with my google calendar is great. The auto email function when closing invoices is also very good.
Just a few things that would help our workflow. Happy with product overall.
I like that it is user friendly. I can dispatch my tech and monitor them.
Integration with quickbooks is an amazing option as well.
I do all my scheduling through this system. I love the app and what I use on the computer.
It’s nice to be able to clock in and out on your phone.
Good for what we do helps keep track of work flow and is better than nothing. For the price is okay but definitely not the end all for what is needed for what we do.
ServiceTrade logo
4.6
297

Software for commercial mechanical and fire contractors.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.7
Pros and Cons from ServiceTrade users   
avatar
+15
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Both the people and the product are great. It is a great fit for our organization.
Unable to delete accidental photos from jobs. However this May be a admin issue).
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
Good experience great help streamlining the service and customer friendly.
Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.
I love everything i was the biggest supported to implement software.
Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.
Helps keep all jobs organized, the map feature is the greatest tool for time management.
Quotes can go out much quicker and more efficiently than in the past. Documentation and transparency for the customer has been great for retention and referrals.
The customer portal is a feature we offer to our customers that sets us apart from other companies. Ease of use in the field makes our technicians lives better.
Ease of use - With the training provided on how to operate the system, it is very easy to pick up and run with.
The ease and simplicity the program is to use both on the administrative side and the field side.
We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.
I use Service Trade every day to quote, for customer service, for scheduling, for review of jobs, for quality control, etc. It easy to use and you can access it from anywhere.
The integration was tough to get through, however the service trade team was and is just outstanding to partner with.
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Both the people and the product are great. It is a great fit for our organization.
Unable to delete accidental photos from jobs. However this May be a admin issue).
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
Good experience great help streamlining the service and customer friendly.
Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.
I love everything i was the biggest supported to implement software.
Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.
Helps keep all jobs organized, the map feature is the greatest tool for time management.
Quotes can go out much quicker and more efficiently than in the past. Documentation and transparency for the customer has been great for retention and referrals.
The customer portal is a feature we offer to our customers that sets us apart from other companies. Ease of use in the field makes our technicians lives better.
Ease of use - With the training provided on how to operate the system, it is very easy to pick up and run with.
The ease and simplicity the program is to use both on the administrative side and the field side.
We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.
I use Service Trade every day to quote, for customer service, for scheduling, for review of jobs, for quality control, etc. It easy to use and you can access it from anywhere.
The integration was tough to get through, however the service trade team was and is just outstanding to partner with.
Our overall experience is outstanding. The ServiceTrade team is very responsive if any issue does come up.
The deficiencies are difficult to explain in a video when you're trying to do it in under a minute. On the mobile app its worse, you only get 10 seconds.
Both the people and the product are great. It is a great fit for our organization.
Unable to delete accidental photos from jobs. However this May be a admin issue).
They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.
I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system.
Good experience great help streamlining the service and customer friendly.
Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.
I love everything i was the biggest supported to implement software.
Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.
Helps keep all jobs organized, the map feature is the greatest tool for time management.
Quotes can go out much quicker and more efficiently than in the past. Documentation and transparency for the customer has been great for retention and referrals.
The customer portal is a feature we offer to our customers that sets us apart from other companies. Ease of use in the field makes our technicians lives better.
Ease of use - With the training provided on how to operate the system, it is very easy to pick up and run with.
The ease and simplicity the program is to use both on the administrative side and the field side.
We find the software useful to track work and quotes for our customers. A valuable tool to increase revenue and watch tech profitability.
I use Service Trade every day to quote, for customer service, for scheduling, for review of jobs, for quality control, etc. It easy to use and you can access it from anywhere.
The integration was tough to get through, however the service trade team was and is just outstanding to partner with.
BigChange logo
4.5
269

BigChange is the complete Job Management Platform.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.3
    Customer support
    4.6
Pros and Cons from BigChange users   
+15
Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.
Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and not used it yet.
Team members have great knowledge of the system and are happy to talk me through what I need to do.
Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
It helps us keep on top of what we do on site, helps to clear up any customer disputes and helps other operatives see the job history when we re-attend.
Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off.
Their customer service and help centre sort out any issues that crop up quickly and efficiently, and they are really helpful and friendly.
Updating times of jobs and information. It can be a little frustrating at times.
Job cards with thumbs up or down is a good concept. Road crew ( tech help) are quick to answer the phone and help where they can.
Love this system it was so easy to set up the Bigchange team are always here to help. All teams find it extremely easy to use from the remote works on site to the office staff using the back office.
This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.
The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.
The system is amazing and covers all that we need within our company, Every day i am finding more and more new tools that Big Change have amongst there system.
So easy to use, completely user friendly, does everything that you would want it to and more.
The system is really easy to use and the price is excellent compared to others on the market.
It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly.
The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.
Good overall but I don’t think that one day demo is sufficient to really see how the system will integrate into your business. I feel we use it to the best of our ability with the knowledge we have.
Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.
Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and not used it yet.
Team members have great knowledge of the system and are happy to talk me through what I need to do.
Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
It helps us keep on top of what we do on site, helps to clear up any customer disputes and helps other operatives see the job history when we re-attend.
Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off.
Their customer service and help centre sort out any issues that crop up quickly and efficiently, and they are really helpful and friendly.
Updating times of jobs and information. It can be a little frustrating at times.
Job cards with thumbs up or down is a good concept. Road crew ( tech help) are quick to answer the phone and help where they can.
Love this system it was so easy to set up the Bigchange team are always here to help. All teams find it extremely easy to use from the remote works on site to the office staff using the back office.
This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.
The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.
The system is amazing and covers all that we need within our company, Every day i am finding more and more new tools that Big Change have amongst there system.
So easy to use, completely user friendly, does everything that you would want it to and more.
The system is really easy to use and the price is excellent compared to others on the market.
It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly.
The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.
Good overall but I don’t think that one day demo is sufficient to really see how the system will integrate into your business. I feel we use it to the best of our ability with the knowledge we have.
Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.
Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and not used it yet.
Team members have great knowledge of the system and are happy to talk me through what I need to do.
Shame it doesn't pull all the information through shame there's not enough implementation time given. Shame about the lack of after care and support.
It helps us keep on top of what we do on site, helps to clear up any customer disputes and helps other operatives see the job history when we re-attend.
Financials within Bigchange are poorly handled ie job costings are very difficult to get right and invoice off.
Their customer service and help centre sort out any issues that crop up quickly and efficiently, and they are really helpful and friendly.
Updating times of jobs and information. It can be a little frustrating at times.
Job cards with thumbs up or down is a good concept. Road crew ( tech help) are quick to answer the phone and help where they can.
Love this system it was so easy to set up the Bigchange team are always here to help. All teams find it extremely easy to use from the remote works on site to the office staff using the back office.
This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.
The features of the software are extensive and the variables to what it can offer are limitless. Its is clear and visually nice on the eye when working on the software on a daily basis.
The system is amazing and covers all that we need within our company, Every day i am finding more and more new tools that Big Change have amongst there system.
So easy to use, completely user friendly, does everything that you would want it to and more.
The system is really easy to use and the price is excellent compared to others on the market.
It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly.
The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.
Good overall but I don’t think that one day demo is sufficient to really see how the system will integrate into your business. I feel we use it to the best of our ability with the knowledge we have.
LawnPro logo
4.7
186

Lawn care software for managing administrative operations

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.5
Pros and Cons from LawnPro users   
+15
I truly i am very happy with this software and great customer service. Always walking me threw to helo me better understand the system.
When multiple invoices are completed on the same day for the same customer, it is confusing to manage them if they are repaid individually on different dates.
I love the ability to create invoices and email them instantly, plus the ability to create a schedule and check each job off after completion is very helpful. There is no other software that compares.
Before I purchased LawnPro software, I had trouble tracking my schedule from week to week.
Streamlining the office side of my business has been very very good. Over the Years they have made the software program very good.
I really can't find any reason that I dislike this software.
This is the best software i used thus far for invoices, estimates, consumer login, employee login and so much more WE LOVE IT HERE AT BEAUTIFIED LANDSCAPING.
I am in Australia and it is a bit difficult to use some function.
The ability to schedule multiple jobs at a time. The ease of use and the ability to track payments.
Seamless planning, easy reporting structure, efficient ways of quoting and invoicing all assist with the efficiency of my business. Thank you LawnPro and I look forward to our continued relationship.
The simplicity is great and feature are well worth the cost.
Great Customer Service that really listens to their users. They are constantly improving every aspect of the software.
What I like most about the software is the ease of use.
This software is simple to navigate and use. Great scheduling options and time management options is good for employees to be able to start and stop timers.
Great intro software for the new Lawn care provider to start with.
The sending of invoices and estimates is great as can be emailed at a touch of a button with the integrated mailer.
I have had a great user experience with this software and it has been a real life saver.
Using the routes part of the program and customer tacking is the best things we found out that we never did before. That part alone is worth the investment.
I truly i am very happy with this software and great customer service. Always walking me threw to helo me better understand the system.
When multiple invoices are completed on the same day for the same customer, it is confusing to manage them if they are repaid individually on different dates.
I love the ability to create invoices and email them instantly, plus the ability to create a schedule and check each job off after completion is very helpful. There is no other software that compares.
Before I purchased LawnPro software, I had trouble tracking my schedule from week to week.
Streamlining the office side of my business has been very very good. Over the Years they have made the software program very good.
I really can't find any reason that I dislike this software.
This is the best software i used thus far for invoices, estimates, consumer login, employee login and so much more WE LOVE IT HERE AT BEAUTIFIED LANDSCAPING.
I am in Australia and it is a bit difficult to use some function.
The ability to schedule multiple jobs at a time. The ease of use and the ability to track payments.
Seamless planning, easy reporting structure, efficient ways of quoting and invoicing all assist with the efficiency of my business. Thank you LawnPro and I look forward to our continued relationship.
The simplicity is great and feature are well worth the cost.
Great Customer Service that really listens to their users. They are constantly improving every aspect of the software.
What I like most about the software is the ease of use.
This software is simple to navigate and use. Great scheduling options and time management options is good for employees to be able to start and stop timers.
Great intro software for the new Lawn care provider to start with.
The sending of invoices and estimates is great as can be emailed at a touch of a button with the integrated mailer.
I have had a great user experience with this software and it has been a real life saver.
Using the routes part of the program and customer tacking is the best things we found out that we never did before. That part alone is worth the investment.
I truly i am very happy with this software and great customer service. Always walking me threw to helo me better understand the system.
When multiple invoices are completed on the same day for the same customer, it is confusing to manage them if they are repaid individually on different dates.
I love the ability to create invoices and email them instantly, plus the ability to create a schedule and check each job off after completion is very helpful. There is no other software that compares.
Before I purchased LawnPro software, I had trouble tracking my schedule from week to week.
Streamlining the office side of my business has been very very good. Over the Years they have made the software program very good.
I really can't find any reason that I dislike this software.
This is the best software i used thus far for invoices, estimates, consumer login, employee login and so much more WE LOVE IT HERE AT BEAUTIFIED LANDSCAPING.
I am in Australia and it is a bit difficult to use some function.
The ability to schedule multiple jobs at a time. The ease of use and the ability to track payments.
Seamless planning, easy reporting structure, efficient ways of quoting and invoicing all assist with the efficiency of my business. Thank you LawnPro and I look forward to our continued relationship.
The simplicity is great and feature are well worth the cost.
Great Customer Service that really listens to their users. They are constantly improving every aspect of the software.
What I like most about the software is the ease of use.
This software is simple to navigate and use. Great scheduling options and time management options is good for employees to be able to start and stop timers.
Great intro software for the new Lawn care provider to start with.
The sending of invoices and estimates is great as can be emailed at a touch of a button with the integrated mailer.
I have had a great user experience with this software and it has been a real life saver.
Using the routes part of the program and customer tacking is the best things we found out that we never did before. That part alone is worth the investment.
Workiz logo
4.6
204

The #1 scheduling and invoicing tool for field service pros

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Workiz users   
avatar
+15
A software growing as I grow my business I was very impressed software is easy to use very friendly and I have recommended to several of my contract friends.
Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items.
Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
It's a field service solution, but has an awesome phone number and lead tracking system built-in, which is great for marketers or anyone trying to figure out their RIO.
I really see no reason why it shouldn't. Also more congruency between online, mobile and ipad (features and how they work/appearance.).
I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well.
I have stopped using the app entirely and just use the website.
I had a great experience with Workiz, when i needed help or guidance they were very quick to respond and solve any issue.
Very happy with all aspects of the service so far, seems like everyone is on point and ready to help.
It's great for scheduling and support is always great and helpful.
Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician.
I love the program and they are continually improving it.
The customer service people are super-responsive to input, are easy to reach, and take care of their clients.
Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed.
It's a simple format and if you use it to full potential, you can really micro manage a lot of the aspects to your company that could otherwise slip through the cracks. The support team is wonderful.
Workiz integrated flawlessly with my QuickBooks software.
I like that is sets up a full commission reports for my technician can see how much money they make from job in the past that we already have done.
A software growing as I grow my business I was very impressed software is easy to use very friendly and I have recommended to several of my contract friends.
Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items.
Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
It's a field service solution, but has an awesome phone number and lead tracking system built-in, which is great for marketers or anyone trying to figure out their RIO.
I really see no reason why it shouldn't. Also more congruency between online, mobile and ipad (features and how they work/appearance.).
I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well.
I have stopped using the app entirely and just use the website.
I had a great experience with Workiz, when i needed help or guidance they were very quick to respond and solve any issue.
Very happy with all aspects of the service so far, seems like everyone is on point and ready to help.
It's great for scheduling and support is always great and helpful.
Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician.
I love the program and they are continually improving it.
The customer service people are super-responsive to input, are easy to reach, and take care of their clients.
Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed.
It's a simple format and if you use it to full potential, you can really micro manage a lot of the aspects to your company that could otherwise slip through the cracks. The support team is wonderful.
Workiz integrated flawlessly with my QuickBooks software.
I like that is sets up a full commission reports for my technician can see how much money they make from job in the past that we already have done.
A software growing as I grow my business I was very impressed software is easy to use very friendly and I have recommended to several of my contract friends.
Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items.
Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far.
Issues dialing customers while entering passcode at times. This can be frustrating when the numbers pressed are not recognized.
It's a field service solution, but has an awesome phone number and lead tracking system built-in, which is great for marketers or anyone trying to figure out their RIO.
I really see no reason why it shouldn't. Also more congruency between online, mobile and ipad (features and how they work/appearance.).
I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well.
I have stopped using the app entirely and just use the website.
I had a great experience with Workiz, when i needed help or guidance they were very quick to respond and solve any issue.
Very happy with all aspects of the service so far, seems like everyone is on point and ready to help.
It's great for scheduling and support is always great and helpful.
Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician.
I love the program and they are continually improving it.
The customer service people are super-responsive to input, are easy to reach, and take care of their clients.
Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed.
It's a simple format and if you use it to full potential, you can really micro manage a lot of the aspects to your company that could otherwise slip through the cracks. The support team is wonderful.
Workiz integrated flawlessly with my QuickBooks software.
I like that is sets up a full commission reports for my technician can see how much money they make from job in the past that we already have done.
Tradify logo
4.7
149

Powerful job management platform & app for small businesses

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.8
Pros and Cons from Tradify users   
+15
A price book has now been loaded to allow for ease of quotations and invoicing, great that it links into MYOB.
The only thing that I would change if you are midway through a quote and you have to restart it and loose photos due to a mobile device updating etc.
From when we first started using the product, excellent training, great customer service throughout, does exactly what we need in this product.
I've looked at so many similar kinds of apps it's ridiculous. I've passed on so many for so many different reasons.
The integrated invoicing system is really good as well. On the whole Island Electrics Ltd are very happy with Tradify.
I can't think of any features that are really missing. Personally I don't make much use of the scheduling system.
Tracking the progress of a job is made easy through the creation of custom categories that suit our business and the ease with which our tradesmen can access and add to Notes for each job.
Gets quite slow at peak times. Price continues to rise to the point where ill be shopping around soon.
Speed, functionality, and ease of use are the main reasons why I like Tradify. It helps me get what I need to do, done.
Ease of job tracking, notes feature is great, quoting, invoicing, its all straight forward.
Customer support and help setting up was amazing.
Tradify has been excellent since day 1. Whilst on my free trial period I was contacted by the team at Tradify to offer assistance setting up the platform for my business and learning how to use it.
Scheduling jobs, quoting & invoicing & integration to MYOB are amazing.
Being able to quote on the spot, get the job accepted then create an invoice with no fuss has been a huge advantage.
Easy to set up without assistance, help docs cover anything you cannot work out.
The product is a very simple format, easy to use and understand. Easy to log and enter details.
The layouts and menus are easy to navigate throughout the software. Very easy to add notes and job costs aswell as times.
For me the ability to capture enquiries, add the customer details into the data base and then quote is essential.
A price book has now been loaded to allow for ease of quotations and invoicing, great that it links into MYOB.
The only thing that I would change if you are midway through a quote and you have to restart it and loose photos due to a mobile device updating etc.
From when we first started using the product, excellent training, great customer service throughout, does exactly what we need in this product.
I've looked at so many similar kinds of apps it's ridiculous. I've passed on so many for so many different reasons.
The integrated invoicing system is really good as well. On the whole Island Electrics Ltd are very happy with Tradify.
I can't think of any features that are really missing. Personally I don't make much use of the scheduling system.
Tracking the progress of a job is made easy through the creation of custom categories that suit our business and the ease with which our tradesmen can access and add to Notes for each job.
Gets quite slow at peak times. Price continues to rise to the point where ill be shopping around soon.
Speed, functionality, and ease of use are the main reasons why I like Tradify. It helps me get what I need to do, done.
Ease of job tracking, notes feature is great, quoting, invoicing, its all straight forward.
Customer support and help setting up was amazing.
Tradify has been excellent since day 1. Whilst on my free trial period I was contacted by the team at Tradify to offer assistance setting up the platform for my business and learning how to use it.
Scheduling jobs, quoting & invoicing & integration to MYOB are amazing.
Being able to quote on the spot, get the job accepted then create an invoice with no fuss has been a huge advantage.
Easy to set up without assistance, help docs cover anything you cannot work out.
The product is a very simple format, easy to use and understand. Easy to log and enter details.
The layouts and menus are easy to navigate throughout the software. Very easy to add notes and job costs aswell as times.
For me the ability to capture enquiries, add the customer details into the data base and then quote is essential.
A price book has now been loaded to allow for ease of quotations and invoicing, great that it links into MYOB.
The only thing that I would change if you are midway through a quote and you have to restart it and loose photos due to a mobile device updating etc.
From when we first started using the product, excellent training, great customer service throughout, does exactly what we need in this product.
I've looked at so many similar kinds of apps it's ridiculous. I've passed on so many for so many different reasons.
The integrated invoicing system is really good as well. On the whole Island Electrics Ltd are very happy with Tradify.
I can't think of any features that are really missing. Personally I don't make much use of the scheduling system.
Tracking the progress of a job is made easy through the creation of custom categories that suit our business and the ease with which our tradesmen can access and add to Notes for each job.
Gets quite slow at peak times. Price continues to rise to the point where ill be shopping around soon.
Speed, functionality, and ease of use are the main reasons why I like Tradify. It helps me get what I need to do, done.
Ease of job tracking, notes feature is great, quoting, invoicing, its all straight forward.
Customer support and help setting up was amazing.
Tradify has been excellent since day 1. Whilst on my free trial period I was contacted by the team at Tradify to offer assistance setting up the platform for my business and learning how to use it.
Scheduling jobs, quoting & invoicing & integration to MYOB are amazing.
Being able to quote on the spot, get the job accepted then create an invoice with no fuss has been a huge advantage.
Easy to set up without assistance, help docs cover anything you cannot work out.
The product is a very simple format, easy to use and understand. Easy to log and enter details.
The layouts and menus are easy to navigate throughout the software. Very easy to add notes and job costs aswell as times.
For me the ability to capture enquiries, add the customer details into the data base and then quote is essential.