Chief Technology Officer
Since June 2012
Portland, Oregon Area
About a year ago we were looking for a company to help us with cart abandonment. We knew that this was going to be a key in helping us with recovering lost revenue. So we tried a few companies that offered free trials and found some success, then we found Rejoiner. Mike took the time to go over with us Rejoiners strategic difference in detail. He also provided accurate numbers as what we should expect for different campaigns. These numbers allowed us to make a calculated decision to see if working with them made sense to our profit and loss. They did not offer a free trial as the other companies did, however we concluded they really understood the planning of recuperating lost revenue much more in depth than they other companies we had worked with. One of the first things they helped us with is understanding when is the best time to reach the customer in every phase of the purchase (pre, post and win backs). To do this they meticulously went through 2 years worth of previous data and helped us determine critical information about our customer. They also took the time to give us proven methods on our site to help convert first time buyers, which is well beyond the scope of what we pay them for. Fast forward 8 months later and I can tell you that we are so glad we choose them. They have demonstrated on many occasions that they are willing to do what it takes to help us succeed. Often we have felt that they treat us like its their own company, something that is all but lost with any type of consultant these days. They monitor our campaigns and have made suggestions that resulted in a great increase to our ROI. Eddie is an expert in Ecommerce and having his expertise has been an invaluable asset to our success. I can say with certainty that we would not be where we are today without the help from Rejoiner. We highly recommend them for there expertise in eCommerce and understanding the entire customer life cycle.
-Experts in Ecomerce -Experts in recovering lost revenue -Experts in customer analysis to make decisions based on customer history -Phoneomal Customer Service with a proactive approach (When they spot a potential issue they bring it to your attention before we even knew about it) -Price is very low compared to ROI. Its also fixed pricing so as time goes on and we allow them to make the proper adjustments, the ROI has increased. -Onsite design team to cover every step of the process
-Our initial email mock ups had a few errors that took longer that I would like to get fixed. -Paypal plugin had a few minor issues with tracking that also took a week or so to get fixed.
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