Stephanie Hao's profile

Stephanie Hao

Stephanie Hao verified_user

Customer Care Specialist
Greater New York City Area
Member since 28th of February, 2016
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My bio

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Areas of expertise
Areas of expertise are based on top categories of reviewed apps.
Contact details
Twitter
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Skype
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Website
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Company

Journelle

Apparel & Fashion
51-200 employees
Privately Held

Current position

Customer Care Team Leader
Since February 2014

LiveChat Reviews
Premium Customer Service Software for Live Chat & Help Desk
No apps.
LiveChat Reviews
Premium Customer Service Software for Live Chat & Help Desk

Thumbs up for LiveChat!  starstarstarstarstar  2016-02-28

I've used LiveChat for my company's website (we're a small lingerie retailer) and I couldn't be happier. The app is fantastic, easy to use, and gets consistent praise from our customers. They buy much more after chatting and view it as amazing service. Am also really impressed with the app's customer support - Daniel Z in particular is responsive, so friendly, and goes above and beyond to help us with whatever questions or issues we have. Great example for my team!

 Pros

Ease of use, analytical features, customer support from the app, design.

 Cons

Easier day to day stat viewing, but really I have no cons. Every suggestion I've made has been met with a thoughtful response and we couldn't be happier with the app makers.

Rating breakdown

starstarstarstarstar  Value for money
starstarstarstarstar  Ease of use
starstarstarstarstar  Customer support

Time used

1-2 years

No ratings yet.


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