Four years ago, when I started looking for software that would allow me to setup and manage an affiliate program for my company I was surprised to learn that most providers charged a percentage of each sale in addition to the monthly fee for using their service. As a small business, I wasn't interested in giving up a piece of my business to a software provider so I continued my search until I discovered Post Affiliate Pro. At first I was pleased to find a flat monthly fee so I signed up for the free trial. My experience setting up the software was positive overall, but it was their customer support that really turned me into a fan. The quality of the product combined with the affordable pricing and exceptional service is the reason I have been a loyal customer for nearly 5 years.
I think the documentation could be improved. Videos would be a nice touch and there was some pretty serious confusion over a very important technical aspect (DirectLink URLs) that resulted in me paying out unearned commissions. I think this could have been avoided with better documentation.
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