Jeremy Welch's profile

Jeremy Welch

Jeremy Welch verified_user

Services Engineer at Entrust, Inc
Dallas/Fort Worth Area
Member since 20th of May, 2016
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My bio

As a systems engineer focused on monitoring, I have to answer several questions. What do I need to know? How do I obtain that information? Who else needs to know? How is it best consumed? How should the team respond? Regardless of the systems utilized, these questions are key to understanding and acting on system data. As a musician, I'm driven by the stories told by the music, and by a deep desire to keep the old songs and traditions alive - even if for only one more day - through my interpretation. In both fields, I seek out teams of like-minded colleagues, as everyone on the team benefits from the collaborative efforts of the group.

Areas of expertise
Areas of expertise are based on top categories of reviewed apps.
Contact details
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Company

Entrust

Computer Software
201-500
Privately Held

Current position

Cloud Services Engineer, Operations
Since October 2013
Dallas/Fort Worth Area

VictorOps Reviews
IT & DevOps Incident Management

The perfect fit  starstarstarstarstar  2016-05-20

When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.

 Pros

- Communication-centric design - great for team efforts - Very responsive support and dev team - Easy to set up, easy to use - Lots of integrations available - Contact details in the app makes reaching out to teammates easier in a crisis

 Cons

- Some advanced/niche scheduling options are not currently possible - Data on old alerts can be difficult or impossible to obtain, depending on age - Reporting is a work in progress

Rating breakdown

starstarstarstarstar  Value for money
starstarstarstarstar  Ease of use
starstarstarstarstar  Customer support

Time used

1-2 years

No ratings yet.


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