Cloud Services Engineer, Operations
Since October 2013
Dallas/Fort Worth Area
When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.
- Communication-centric design - great for team efforts - Very responsive support and dev team - Easy to set up, easy to use - Lots of integrations available - Contact details in the app makes reaching out to teammates easier in a crisis
- Some advanced/niche scheduling options are not currently possible - Data on old alerts can be difficult or impossible to obtain, depending on age - Reporting is a work in progress
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