Jon Burt's profile

Jon Burt

Jon Burt verified_user

Corporate Infrastructure Architect at Salford City Council
Warrington, United Kingdom
Member since 9th of September, 2016
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Company

Salford City Council

Government Administration
10001+
Government Agency

Current position

Corporate Infrastructure Architect
Since April 2009
Salford, United Kingdom

HarmonyPSA Reviews
The next generation of professional services automation.
No apps.
HarmonyPSA Reviews
The next generation of professional services automation.

Managed and Cloud Services Provider  starstarstarstarstar_border  2016-09-09

SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.

 Pros

The use of a single product allows for us to see everything about each of our customers including quotes, orders, invoices, tickets, inventory and projects. The single view throughout the system allows total customer management from a technician, account manager and director level showing performance and income consistently. HarmonyPSA is constantly evolving as a SaaS based solution meeting new requirements as technology changes the way that services are delivered. Feedback is always welcomed and depending on the changes soon finds its way into the release schedule.

 Cons

Integration with external tools is new and a little young however hopefully this will mature and extend its reach. The rapid development does lead to some inconsistencies through the solution and documentation can be a little behind the release schedule due to the agile development methods used however this does not impact on the benefits of the approach.

Rating breakdown

starstarstarstarstar_border  Value for money
starstarstarstar_borderstar_border  Ease of use
starstarstarstarstar  Features
starstarstarstarstar_border  Customer support

Time used

Less than 6 months

Frequency of use

Daily

Likelihood to recommend

8/10

No ratings yet.


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