Carlos Molina Artigot's profile

Carlos Molina Artigot

Carlos Molina Artigot verified_user

VP Innovación at IZO / Profesor de Customer Experience & Social Media en ICEMD/ESIC
Madrid Area, Spain
Member since 6th of August, 2015
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My bio

Desde 2001 he formado parte del equipo de consultores de IZO ayudando a los clientes en la implantación de proyectos que daban cobertura a diferentes necesidades, y viviendo junto con ellos la rápida evolución que el mercado del Contact Center ha demandado. En 2001 empecé mi actividad en IZO, primero como Ejecutivo y luego como Director de Cuentas, gestionando campañas de Evaluación y Análisis con clientes como American Express, Telefónica Móviles, Vodafone o Metro de Madrid. En 2002 asumí la Dirección de Servicios Profesionales, pasando a liderar la constitución de los equipos de Consultoría CEM (Customer Experience Mangement) y desarrollando para Telefónica de España el primer proyecto de mejora con Supervisores a nivel nacional, y más adelante el área de Consultoría de Tecnología, especializándose en la explotación y diseño de programas de calidad sobre las herramientas de NICE SYSTEMS. En 2005, como Country Manager de CALA, tuve el objetivo de liderar la apertura de la oficina comercial de IZO para el mercado Latinoamericano, a través de la sede de México D.F. Durante los dos años de responsabilidad en esta gestión, IZO logró posicionarse dentro del mercado como empresa especializada en Gestión de Clientes, trabajando con grandes compañías como Banorte, SKY, Wall-Mart o Telefónica Móviles México. Desde mi regreso en 2007, asumí la VP Corporativa de Innovación y Consultoría, siendo el máximo responsable de la definición de productos y diseño de proyectos, así como la gestión de las áreas de Consultoría (Experience Analisys, Integration & Technology y Consulting) del Grupo IZO en los distintos mercados donde desarrolla su actividad.

Areas of expertise
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Evernote Reviews
Create, capture & access everyday notes on mobile devices
Join.me Reviews
Online conferencing and meeting tool
Podio Reviews
The flexible way to manage projects with clients
Smartsheet Reviews
An online work execution platform for any size organization.
TalentLMS Reviews
The fastest path to awesome learning
Toggl Reviews
Cloud-based time tracking software
Zoho CRM Reviews
CRM software that helps you sell smarter, better, faster.
No apps.
Evernote Reviews
Create, capture & access everyday notes on mobile devices

One of my favorites apps ever!  starstarstarstarstar  2015-09-27

It's a long time using Evernote and i cannot be happier. All this notes, ideas, thoughts... memories are stored together, making it very simple to recover and use them again. Today, every time i need to write down something.... it goes to Evernote and i'm sure that won't be lost. What you get for free is much more than enough for most of the users, and this is the company philosophy. Personally i've used the Premium and don't see so much value on what it adds. I'd probably would be willing to pay it the basic Evernote had cost... meanwhile, i'm happy with this policy as i get more than what i need for free.

 Pros

Best way to have everything you need to remember together. Very easy to find older notes

 Cons

I would say no... maybe collaboration was not so easy in the past, but it has improved a lot.

Rating breakdown

starstarstarstarstar_border  Value for money
starstarstarstarstar  Ease of use
starstarstarstarstar_border  Customer support

Time used

1-2 years

Smartsheet Reviews
An online work execution platform for any size organization.

Great for collaboration project management  starstarstarstarstar  2015-09-27

I use it mainly for sharing the project plan with customers and teamwork. Also good for creating and sharing lists. It's flexible to create many different types of documents to be shared. We are very happy with it, but i'm sure we are not taking the most of it. As it's very flexible some templates help covering needs but is not an app specifically design for that use. So flexibility is at the same time the best and the worst of it. I'm not sure that is the best app we can get for that money... it depends a lot on how much use you can figure out based on it.

 Pros

Very easy to use and good for collaboration

 Cons

Not cheap and not design specifically for certain uses

Rating breakdown

starstarstarstar_borderstar_border  Value for money
starstarstarstarstar  Ease of use
starstarstarstarstar_border  Customer support

Time used

1-2 years

Toggl Reviews
Cloud-based time tracking software

I love to have this info  starstarstarstarstar  2015-08-06

Great app if you are a fan of metrics!! As any of these applications it requires certain discipline... but the way it's design makes it very easy to use and so more chances that you register everything. If you do so,... you will be amaze when being able to analyze how you use your time.

 Pros

Very easy to use Good reports

 Cons

Need to think before how to organize your projects to get the information they way you need it

Rating breakdown

starstarstarstarstar_border  Value for money
starstarstarstarstar  Ease of use
starstarstarstarstar_border  Customer support

Time used

1-2 years

Zoho CRM Reviews
CRM software that helps you sell smarter, better, faster.

Best Value for Money CRM  starstarstarstarstar_border  2015-08-06

We have used different CRM and despite the capacities, most of the success is based on a proper configuration and a good implementation and cultural change. We are very happy with Zoho CRM as it has more than enough functionality and flexibility to adapt to your business and yet a very accesible price for this range of products

 Pros

Value for money Advanced functionalities

 Cons

More difficult to hire people with previous expertise with the tools than with other market leaders

Rating breakdown

starstarstarstarstar_border  Value for money
starstarstarstarstar_border  Ease of use
starstarstarstarstar_border  Customer support

Time used

1-2 years

Podio Reviews
The flexible way to manage projects with clients

Too Flexible...   starstarstar_borderstar_borderstar_border  2015-08-06

I've been using Podio almost since it was an startup. It was great to use it as a internal communication tool,.... however, if you need to go further on the project management and knowledge, or many other uses.. it gets complicated and limited. The way it's built allows for a lot of uses and applications, but none of them is the main purpose the application is built for, ... so in some part you will face the limitations.

 Pros

Very easy to start and share with people

 Cons

Needs a lot of configuration Lack of management reports to administrate the way the content is being used by specific people

Rating breakdown

starstarstarstar_borderstar_border  Value for money
starstarstar_borderstar_borderstar_border  Ease of use
starstarstarstarstar_border  Customer support

Time used

1-2 years

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