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Avaza vs HaloPSA Comparison
Overview
Avaza is a business management solution which includes features for project management, resource scheduling, online timesheets,...
HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$9.95/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
£29/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
With Avaza I have better control over the timeline and status of my projects. I love the invoicing and ability to send out the invoices and communications directly from the app.
The easy to use interface, which translates to mobile super easily. Really happy with a couple of features I cannot find elsewhere, which helps our companies efficiency and flow.
One other thing to know is that they have support chat in admin and often you get an instant response which is amazing customer service. I am so pleased I made the decision to work with Avaza.
Pros
Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Great experience overall, from initial configuration of our specific requirements, ease of use, through to fast and friendly support.
We have been using NetHelpDesk for two years now and have been extremely pleased with its performance. And reliability over this time.
Cons
Avaza allows me to keep all my clients and their individual projects in one place without sorting through a maze of emails (or worse - missing an email).
It's a little confusing having to add-on users for different license grades. One price per user/month or one block price for a subscription including a block of users for all grades would be simpler.
The software is inflexible in naming sections to something else and tasks to something else. That is a little thing but that is annoying.
Cons
The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me.
However this is more a lazy comment than anything else. I tell a lie, there is one more thing that is a negative; it wont make me a cup of coffee.
We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software.
Key features
- Total features102
- @mentions
- API
- Access Control
- Accounting Integration
- Accounting Management
- Action Item Tracking
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Administrative Reporting
- Alerts / Escalation
- Application Integration
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Management
- Assignment Management
- Automated Scheduling
- Automatic Notifications
- Availability Indicator
- Availability Management
- Billable Hours Tracking
- Billing & Invoicing
- Billing Rate Management
- Budget Control
- Budgeting
- CRM Integration
- Calendar Management
- Calendar Sync with Google
- Call Recording
- Call Scripting
- Call Tracking
- Categorization
- Change Management
- Chat
- Client Management
- Client Portal
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact History
- Contact Management
- Contract Drafting
- Contract Management
- Contractor Management
- Cost Estimating
- Cost Tracking
- Currency Conversion
- Custom Fields
- Customer Accounts
- Customer Database
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Import
- Data Import/Export
- Data Migration
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop Interface
- Electronic Payments
- Email Alerts
- Email Distribution
- Email Integration
- Email Notifications
- Employee Portal
- Employee Self Service
- Employee Time Tracking
- Equipment Tracking
- Escalation Management
- Estimating
- Expense Tracking
- Feedback Collection
- File Management
- Filtered Views
- Fixed Asset Management
- Forecasting
- Forum / Discussion Board
- Gantt Charts
- Help Desk Management
- Incident Management
- Instant Messaging
- Inventory Management
- Invoice Management
- Knowledge Base Management
- Leave Tracking
- Manual Time Entry
- Mobile Integration
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Department / Project
- Multi-Language
- Multi-Location
- Multiple Projects
- Partial Payments
- Performance Reports
- Permission Management
- Print Management
- Prioritizing
- Problem Management
- Productivity Reporting
- Profit / Loss Statement
- Progress Reports
- Project Accounting
- Project Budgeting
- Project Estimating
- Project Management
- Project Notes
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Purchase Order Management
- Queue Manager
- QuickBooks Integration
- Quote Management
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real Time Updates
- Receipt Management
- Receiving
- Recurring Billing
- Recurring Tasks
- Reminders
- Reporting & Statistics
- Resource Allocation
- Resource Management
- Role-Based Permissions
- Room Booking
- SLA Management
- Sales Forecasting
- Sales Orders
- Sales Tax Management
- Search Functionality
- Secure Data Storage
- Self Service Portal
- Single Sign On
- Social Media Integration
- Status Reporting
- Status Tracking
- Summary Reports
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Planning
- Task Scheduling
- Task Tracking
- Team Calendars
- Third Party Integration
- Time & Expense Tracking
- Timer
- Timesheets
- URL Customization
- Workflow Management
- Total features104
- @mentions
- API
- Access Control
- Accounting Integration
- Accounting Management
- Action Item Tracking
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Administrative Reporting
- Alerts / Escalation
- Application Integration
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Asset Management
- Assignment Management
- Automated Scheduling
- Automatic Notifications
- Availability Indicator
- Availability Management
- Billable Hours Tracking
- Billing & Invoicing
- Billing Rate Management
- Budget Control
- Budgeting
- CRM Integration
- Calendar Management
- Calendar Sync with Google
- Call Recording
- Call Scripting
- Call Tracking
- Categorization
- Change Management
- Chat
- Client Management
- Client Portal
- Collaboration Tools
- Collaborative Workspace
- Commenting
- Communication Management
- Configurable Workflow
- Configuration Management
- Contact History
- Contact Management
- Contract Drafting
- Contract Management
- Contractor Management
- Cost Estimating
- Cost Tracking
- Currency Conversion
- Custom Fields
- Customer Accounts
- Customer Database
- Customer Service Analytics
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Dashboard Creation
- Data Import
- Data Import/Export
- Data Migration
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop Interface
- Electronic Payments
- Email Alerts
- Email Distribution
- Email Integration
- Email Notifications
- Employee Portal
- Employee Self Service
- Employee Time Tracking
- Equipment Tracking
- Escalation Management
- Estimating
- Expense Tracking
- Feedback Collection
- File Management
- Filtered Views
- Fixed Asset Management
- Forecasting
- Forum / Discussion Board
- Gantt Charts
- Help Desk Management
- Incident Management
- Instant Messaging
- Inventory Management
- Invoice Management
- Knowledge Base Management
- Leave Tracking
- Manual Time Entry