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Clarizen vs ServiceNow Comparison

Overview

Clarizen is an enterprise collaboration & project management solution that connects social context with tasks & projects,...

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$45/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

76

74

11

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.3

(49)

5

4

3

2

1

21

23

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The most important thing that impressed me is the proximity of the Clarizen team. They are quick with to the point answers, very accessible and open to listen to your challenges.
If you are prepared to work with few manual steps, that might improve in future, it is a great value product and Clarizen support team is excellent.
We have used Clarizen for years and recommend it to all our clients. We are always asked for solutions that integrate with Salesforce.com and now we have a solution we can refer with confidence.

Pros

Cloude data and services is simply awesome. The best thing is its also supports to integrate autoCAD as well.
Building Dashboard for Customers is very easy and able to support Users with Customer Support is awesome. Tickets will be auto generated and assigned and able to track the progress easily.
We use this tool to monitor services andIt has'sProven to be useful.I like the reports it generates, and the ability to escalate. The ticketing system is especially useful.

Cons

Often a filter is set and forgotten about then the wrong information is displayed. Don't minimize user training and retraining when using the software.
The fact that there are so many features also has a downside.
Sometimes it lags, little confuse in first use but not a big deal.

Cons

If you are new to service management processes, the plethora of services will leave you confused. Configure one process and explore them in and out before moving into another process.
Very disappointed with customer support, we had to wait 2 to 3 days for a response.
We've also had problems with high reloads, but that just might be par for the course.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features56
  • API
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Software Development
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Budget Control
  • Bug Tracking
  • CRM Integration
  • Calendar Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Repository
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Fields
  • Custom Landing Pages
  • Customizable Questions
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Document Management
  • Document Review
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Employee Portal
  • Escalation Management
  • Estimating
  • Event Management
  • Event Triggered Actions
  • Expense Claims
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Gantt Charts
  • Graphical Workflow Editor
  • Heatmap
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Multiple Projects
  • Password Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Reports
  • Progress Tracking
  • Project Budgeting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Management
  • Total features82
  • API
  • Action Planning
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Agile Software Development
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Budget Control
  • Bug Tracking
  • CRM Integration
  • Calendar Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Content Repository
  • Contract Management
  • Cost Tracking
  • Custom Development
  • Custom Fields
  • Custom Landing Pages
  • Customizable Questions
  • Dashboard Creation
  • Data Filtering
  • Data Import
  • Data Mapping
  • Data Visualization
  • Dependency Tracking
  • Diagnostic Tools
  • Disaster Recovery
  • Document Management
  • Document Review
  • Drag & Drop Interface
  • Email Alerts
  • Email Notifications
  • Employee Portal
  • Escalation Management
  • Estimating
  • Event Management
  • Event Triggered Actions
  • Expense Claims
  • Filtered Views
  • Financial Analysis
  • Financial Management
  • Gantt Charts
  • Graphical Workflow Editor
  • Heatmap
  • IT Asset Tracking
  • IT Cost Management
  • Incident Management
  • Inventory Management
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Labor Cost Reporting
  • Lifecycle Management
  • Meeting Management
  • Multiple Projects
  • Password Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Planning Tools
  • Portfolio Management
  • Prioritizing
  • Problem Management
  • Progress Reports
  • Progress Tracking
  • Project Budgeting
  • Project Management
  • Project Templates
  • Project Time Tracking
  • Project Workflow
  • Projections
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Request Routing
  • Resource Allocation
  • Resource Management
  • Risk Alerts
  • Risk Assessment
  • Role-Based Permissions
  • SLA Management
  • SSL Security
  • Search Functionality
  • Self Service Portal
  • Status Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timesheets
  • Trend Analysis
  • Vendor Management
  • Version Control
  • Workflow Management

Integrations

  • Total integrations18
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk
  • Total integrations193
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Clarizen vs. ServiceNow

See how Clarizen and ServiceNow stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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