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Planview Clarizen vs Bright Pattern Comparison

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Overview

Drive focus, empower teams & deliver the work that matters with Planview Clarizen enterprise work management software for...

Category Leaders

Leading global provider of AI-powered omnichannel cloud contact center software.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

70

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

78

74

11

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

5

4

3

2

1

76

16

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Ability to use for multiple solutions in addition to Agile Project Management. I've been in the business for over 30 years and Clarizen Customer Care in the best I've experienced in a very long time.

KJ

Kevin J.

The best aspect of this platform, for me, is the ease in which I can see each of my team member's project load. This enables me to better time manage all the resources available in my team.

CC

Christopher C.

All of the people we've dealt with are likable and eager to help...just not on our terms, which is the place they could improve the most.

JH

Jeff H.

Pros

BrightPattern has a true Omni-Channel call center solution which is very flexible. Customer representative and the engineers at BP are great to work with and extremely helpful.

MR

Mike R.

The features and functionality are industry best practice, but the people and support are amazing.

EB

Eric B.

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

GG

Gerry G.

Cons

Can be a pain in the ass to configure when the application need to so specific for your organization.

YB

Yari B.

The fact that there are so many features also has a downside.

MS

Maria S.

Our biggest struggle comes with the idea that a PSA should be a three legged stool (projects/task management, time tracking/resource management, and project financial management).

GS

Garret S.

Cons

Customers would complain that they would leave a number for a callback to be called back and placed on hold again, or not be called back at all.

AR

Anonymous Reviewer

No "wait" or "standby" mode while dispositioning last call before a break.

MB

Mike B.

If there are technical issues side they are quite to assess and diagnose the problem and get back to you promptly.

TC

Tracey C.

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features86
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Assignment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Billing & Invoicing
  • Blended Call Center
  • Budget Management
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Tracking
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Document Management
  • Drag & Drop
  • Employee Management
  • Estimating
  • Expense Tracking
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • For Small Businesses
  • Forecasting
  • Forms Management
  • Gantt/Timeline View
  • Graphical Workflow Editor
  • IVR / Voice Recognition
  • Idea Management
  • Inbound Call Center
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • No-Code
  • Outbound Call Center
  • PBX
  • Percent-Complete Tracking
  • Performance Management
  • Planning Tools
  • Portfolio Management
  • Predictive Dialer
  • Prioritization
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Management
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Telemarketing Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traditional Methodologies
  • VoIP
  • Workflow Configuration
  • Total features74
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Assignment Management
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Billing & Invoicing
  • Blended Call Center
  • Budget Management
  • Budgeting/Forecasting
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Campaign Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Compliance Tracking
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Service Analytics
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Document Management
  • Drag & Drop
  • Employee Management
  • Estimating
  • Expense Tracking
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • For Small Businesses
  • Forecasting
  • Forms Management
  • Gantt/Timeline View
  • Graphical Workflow Editor
  • IVR / Voice Recognition
  • Idea Management
  • Inbound Call Center
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Management
  • No-Code
  • Outbound Call Center
  • PBX
  • Percent-Complete Tracking
  • Performance Management
  • Planning Tools
  • Portfolio Management
  • Predictive Dialer
  • Prioritization
  • Progress Reports
  • Progress Tracking
  • Progressive Dialer
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Queue Management
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Risk Management
  • Role-Based Permissions
  • SMS Messaging
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Telemarketing Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traditional Methodologies
  • VoIP
  • Workflow Configuration

Integrations

  • Total integrations20
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations18
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk