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ClickUp vs Userback Comparison
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Overview
ClickUp is a fundamentally new way to work - bringing separate apps like tasks, docs, spreadsheets, goal tracking, resources,...
Userback is a visual feedback solution that makes it easy for website owners and software teams to collect and manage feedback,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
9
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
79
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Super easy to use, powerful features, ability to invite guests for FREE, Great technical support, lots of video tutorials available.
ClickUp has some truly inspired design and feels lighter and more fun to use than many other management tools. It's easy to learn and new, useful features are consistently rolled out.
Great experience with the product initially I was a bit hesitant to use and recommend it because I did not know about the product at all but once I started using it I fell in love with it.
Irfan A.
Pros
Userback is very easy to deploy and is very visual, super easy for clients or internal team members to share feedback/changes that helps in saving a lot of time.
Jitin S.
I'm pretty impressed with the development progress of Userback and it was really great to support a local market platform.
Very good, support is great and they are implementing lot of great new features.
Alex K.
Cons
Too complex for an individual's needs, sometimes illogical, and a terrible android app is the icing on the cake.
After a few months I still get confused about the sapce/folder/list/task hierarchy and use the wrong terms when describing my "location" in the software.
Sometimes had an error when trying to make a new list and could not find any documentation about the error online.
Cons
No more screenshots with notes on them and the hassle of misunderstanding what the customer was requesting to be changed.
Some graphics and fonts dont transfer over between from the screenshots. This makes it slightly hard to show issues, If i am trying to show a problem with the font etc.
Paul H.
No white label, and it asks the user for feedback on their userback experience every time which is a bit annoying.
Key features
- Total features232
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Scheduling
- Automatic Time Capture
- Backlog Management
- Bar Chart
- Billable & Non-Billable Hours
- Billing & Invoicing
- Brainstorming
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Capacity Management
- Change Management
- Channel Management
- Client Management
- Client Portal
- Code Repository Integration
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Content Management
- Contractor Management
- Cost Tracking
- Cost-to-Completion Tracking
- Create Subtasks
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Daily Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Database Creation
- Deadline Management
- Deliverables Management
- Dependency Tracking
- Design Management
- Discussions/Forums
- Display Ad Management
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Due Date Tracking
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email-to-Task Conversion
- Employee Activity Monitoring
- Employee Database
- Employee Management
- Employee Scheduling
- Employee Time Tracking
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Financial Management
- For Creative Agencies
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Graphical Workflow Editor
- Guest Access
- Idea Management
- Idea Ranking
- Ideation
- Import Tasks
- Innovation Management
- Integrations Management
- Interaction Tracking
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- KPI Monitoring
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Generation
- Lead Management
- Marketing Automation
- Marketing Calendar
- Markup Tools
- Media Planning
- Meeting Management
- Messaging
- Milestone Tracking
- Mind Maps
- Mobile Access
- Mobile Time Tracking
- Multi-Campaign
- Multi-Department/Project
- Multi-Language
- Multi-board
- Multiple Billing Rates
- Multiple Projects
- Negative Feedback Management
- No-Code
- Notes Management
- Office Suite
- Offline Time Tracking
- Online Time Clock
- Online Time Tracking
- Overtime Calculation
- Parent Task
- Percent-Complete Tracking
- Performance Metrics
- Performance Review Management
- Personalization
- Portfolio Management
- Predictive Analytics
- Presentation Tools
- Prioritization
- Product Roadmapping
- Productivity Analysis
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Quotes/Estimates
- Real Time Analytics
- Real Time Editing
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Recurring Tasks
- Referral Tracking
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Management
- Requirements Management
- Resource Management
- Resource Scheduling
- Retrospectives Management
- Rich Text Editor
- Risk Management
- Roadmapping
- Role-Based Permissions
- Sales Pipeline Management
- Scheduling
- Search/Filter
- Segmentation
- Single Sign On
- Skills Tracking
- Social Media Integration
- Spend Management
- Spreadsheet View
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Supplier Management
- Support Ticket Management
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing/Updating
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Template Management
- Templates
- Territory Management
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Zone Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Utilization Reporting
- Vacation/Leave Tracking
- Version Control
- Video Chat
- Visual Analytics
- Visual Workflow Management
- Visualization
- Web-based Deployment
- Widgets
- Workflow Configuration
- Workflow Management
- Total features53
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Audit Trail
- Automated Scheduling
- Automatic Time Capture
- Backlog Management
- Bar Chart
- Billable & Non-Billable Hours
- Billing & Invoicing
- Brainstorming
- Budget Management
- Budgeting/Forecasting
- Bug Tracking
- Bug/Issue Capture
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Capacity Management
- Change Management
- Channel Management
- Client Management
- Client Portal
- Code Repository Integration
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Content Management
- Contractor Management
- Cost Tracking
- Cost-to-Completion Tracking
- Create Subtasks
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Daily Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Database Creation
- Deadline Management
- Deliverables Management
- Dependency Tracking
- Design Management
- Discussions/Forums
- Display Ad Management
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Due Date Tracking
- Electronic Signature
- Email Alerts
- Email Management
- Email Marketing
- Email-to-Task Conversion
- Employee Activity Monitoring
- Employee Database
- Employee Management
- Employee Scheduling
- Employee Time Tracking
- Feedback Management
- File Management
- File Sharing
- File Transfer
- Financial Management
- For Creative Agencies
- For IT Project Management
- Forecasting
- Forms Automation
- Forms Management
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Graphical Workflow Editor
- Guest Access
- Idea Management
- Idea Ranking
- Ideation
- Import Tasks
- Innovation Management
- Integrations Management
- Interaction Tracking
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- KPI Monitoring
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Generation
- Lead Management
- Marketing Automation
- Marketing Calendar
- Markup Tools
- Media Planning
- Meeting Management
- Messaging
- Milestone Tracking
- Mind Maps
- Mobile Access
- Mobile Time Tracking
- Multi-Campaign
- Multi-Department/Project
- Multi-Language
- Multi-board
- Multiple Billing Rates
- Multiple Projects
- Negative Feedback Management
- No-Code
- Notes Management
- Office Suite
- Offline Time Tracking
- Online Time Clock
- Online Time Tracking
- Overtime Calculation
- Parent Task
- Percent-Complete Tracking
- Performance Metrics
- Performance Review Management
- Personalization
- Portfolio Management
- Predictive Analytics
- Presentation Tools
- Prioritization
- Product Roadmapping
- Productivity Analysis
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Quotes/Estimates
- Real Time Analytics
- Real Time Editing
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Recurring Tasks
- Referral Tracking
- Release Management
- Release Planning
- Reminders
- Remote Access/Control
- Remote Support
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Request Management
- Requirements Management
- Resource Management
- Resource Scheduling
- Retrospectives Management
- Rich Text Editor
- Risk Management
- Roadmapping
- Role-Based Permissions
- Sales Pipeline Management
- Scheduling
- Search/Filter
- Segmentation
- Single Sign On
- Skills Tracking
- Social Media Integration
- Spend Management
- Spreadsheet View
- Sprint Planning
- Stakeholder Defined Attributes
- Status Tracking
- Supplier Management
- Support Ticket Management
- Supports Scrum
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Board View
- Task Editing/Updating
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Team Management
- Template Management
- Templates
- Territory Management
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Time Off Management
- Time Tracking
- Time Zone Tracking
- Timeline Management
- Timesheet Management
- To-Do List
- Traceability
- Traditional Methodologies
- Utilization Reporting
- Vacation/Leave Tracking
- Version Control
- Video Chat
- Visual Analytics
- Visual Workflow Management
- Visualization
- Web-based Deployment
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations133
- Asana
- Basecamp
- Dropbox Business
- GitHub
- GitLab
- Gmail
- Google Calendar
- Google Drive
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- Trello
- Xero
- Zapier
- Zendesk Suite
- Total integrations17
- Asana
- Basecamp
- Dropbox Business
- GitHub
- GitLab
- Gmail
- Google Calendar
- Google Drive
- Jira
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Slack
- Trello
- Xero
- Zapier
- Zendesk Suite
User reviews that mention these apps
john h.
Marketing and Advertising, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Pros
Less errors, stress and time wasted. - eases up the process of getting things 100% right - 100% of the time Does printed proof as well as apps and websites - so clients are flipping form app to app. Integrates with many PM tools - we use clickUp and it works well with this.
Cons
Not sure Video took along time to arrive.
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