The reporting, generic as well as the customized will do a world of good for any company. This is one of the best tools that we use in house.
User friendly, simple interface, excellent customer service, great value for the cost.
It's relatively straight forward and intuitive. I like the overall process and the support features are very helpful.
Engineers hate spending time in filling in timetracking data , repetitive discipline reminders are required.
If I make an entry under the wrong engineer I cannot change the engineers name I have to enter all the information again under the correct engineers name.
Inability to recall a timesheet. Some of the report types could be explained in more depth.