FogBugz Pricing, Features, Reviews & Alternatives

FogBugz

Project, issue, and bug tracking for teams

4.33/5 (21 reviews)

FogBugz overview

What is FogBugz?

FogBugz makes it simple to track your projects. It focuses your team on what needs to be done, and brings schedules back into reality. Capture your tasks, features, and customer requests in a central location, bringing clarity to your development effort.

Software developers need time to work on our code without distractions and interruptions, and once we’re done, we need to know what’s next on the list. It’s pretty straight forward when you’re working independently or on a small team, but as team size increases the ideas of being productive and organized start to be at odds with each other.

At core, we think of software support as post-release software design. The job of the original designer is to imagine how a hoard of different people will respond to a product. Support's job is to allow product development to hear the actual response without being overwhelmed.
www.fogbugz.com

Pricing

Starting from
$15
Pricing options
Free trial
Value for money

Devices

Business size

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M
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FogBugz user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.3
  4.2
Arthur T.

FogBugz is great tracking software

Used weekly for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

Really great issue tracking software

Pros
Simple to use and great for tracking bugs and issues. Most systems seem to be over complicated and do way to much. This focuses on the core of what is needed and doesn't get in the way.

Cons
Really not much of a con but it does have some features that are nice for larger teams but not needed for smaller. Not really a problem though.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Tracking, logging and updating development issues with ease

Used daily for 2+ years
Reviewed 2017-12-21
Review Source: Capterra

Pros
Customisable so you can add you own fields and track in a way suited to your processes. Searching is very flexible, each field can be searched against. Fix dates and versions allow you see easily when an issue was resolved. (assuming the Devs correctly filled it in). You can link cases together so if there is connection you can see the related cases in a panel at the side. You can make parent and child cases so if you can feature that can be broken into lots of sub tasks or features this is then easy to see. You can set yourself to be email updated on case changes and updates. Hosted service , so no updates to apply, servers to upgrade and maintain.

Cons
Searches can be save but your 'default' preference cannot be. e..g if you usually only want to find bugs not search through features this has to be selected everytime. Recent updates have made the screen a bit cluttered compared to the previews views, although this could be due to not being used to the layout compared to previous versions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Unorthodox Use Proved to be a Challenge

Used daily for 2+ years
Reviewed 2018-08-20
Review Source: Capterra

Pros
As a previous company we used this software as a suto-CRM type of system for project management / customer service. We would create unique support email addresses for each of our clients and they would email that address to create new cases within their own project. It was handy that things were able to consolidated to each project. It was nice to be able to make notes and send emails directly from cases.

Cons
This was not the easiest software to use and navigate. I was a fair tech savvy person and it took me some time to get use to it. As a manager it was a challenge to teach my team how to use the system. Granted we used it in a method not what it is designed for, but it still had a cumbersome navigation system. Unless you are comfortable working and designing filters you will have a learning curve regardless of how savvy you are.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Becky Jewell L.

Excellent for tracking projects and bugs

Used daily for 2+ years
Reviewed 2018-05-20
Review Source: Capterra

Saves time and is simple - great web based bug/project tracking software for a midsized team. I don't have to worry about Fogbugz moving features around. Customer support is good.

Pros
I like the case, task, and subtasking abilities and how Fogbugz displays these in list form. Fogbugz has always been more list-based than panel-based(like Jira) which I think works when you have a huge amount of tasks or a very large team. When running a team of about 5 people I can see each person's name and a list of which tasks/bugs each person is working on. It's also easy to add custom fields and set up workflows with the custom fields.

Cons
Fogbugz has looked the same for years, which is good for people who have used it for a long time, but it is hard to get new users/employees excited about using Fogbugz or to really believe in its modern capabilities. It's simple though

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Margaret R.

Wouldn't want to live without it.

Used daily for 2+ years
Reviewed 2016-12-27
Review Source: Capterra

We've been using FogBugz for issue tracking through 8 releases of our engineering software with a team spread over 3 continents. Anyone can open an issue, including virtual users per email. From there we have a modified Kanban setup that tracks the issue from backlog to current release MustDo, WIP, InQA, Done, assigning it along the way to the various players. Anyone can add notes, thoughts, suggestions at any stage and there is time-tracking, which, combined with the excellent searching and viewing features, allow us to report hours spent per task or project area, numbers of opened, resolved, closed issues per person, etc. A couple of times we have needed technical support and FogCreek was there immediately. We have evaluated other options once or twice but have not found anything tempting. Costs a bit but worth the money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FogBugz pricing

Starting from
$15
Pricing options
Free trial

FogBugz features

Projections
Task Management

API (248 other apps)
Alerts/Notifications (255 other apps)
Collaboration Tools (358 other apps)
Gantt/Timeline View (242 other apps)
Milestone Tracking (270 other apps)
Percent-Complete Tracking (234 other apps)
Prioritization (279 other apps)
Project Management (300 other apps)
Project Planning (219 other apps)
Project Planning/Scheduling (238 other apps)
Reporting/Analytics (264 other apps)
Reporting/Project Tracking (236 other apps)
Resource Management (274 other apps)
Status Tracking (221 other apps)
Task Progress Tracking (254 other apps)
Task Scheduling (223 other apps)
Third Party Integrations (220 other apps)
Time & Expense Tracking (267 other apps)

Additional information for FogBugz

Key features of FogBugz

  • project management
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