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Function Point vs Provide Support Comparison

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Overview

Function Point alleviates the chaotic nature of operating creative agencies, internal marketing teams and professional service...

Live help chat and website monitoring solution for online customer support enabling proactive chat invitation, push pages,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

37

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

8.25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

90

76

21

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

5

4

3

2

1

19

7

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Very solid and dependable, excellent QuickBooks integration with good support when needed. By addressing multiple needs - time tracking, estimating and invoice preparation, much time was saved.

RN

Robert N.

Overall we have enjoyed it, we are about to get our quickbooks integrated, so that will be nice - hope that it works great.

AW

Alicia W.

The software is so user friendly you can figure almost everything out yourself and if not they have a very helpful support team that will help you with your issue.

AR

Anonymous Reviewer

Pros

Provide Support's own staff have been extremely helpful over the years, helping us implement and use their system effectively.

LC

Leonard C.

I like the ability to receive the off-hours or off-line email. I like the quality of the Transcripts.

DH

Deb H.

Simplicity in setting up Operators/Users. The 10-Day Free Trial was a great opportunity to test out the system.

DH

Deb H.

Cons

My biggest complaint is that when you make a mistake or key something that needs clarification, a dialog box requiring an action comes up nowhere near where you're currently working on the page.

AR

Anonymous Reviewer

We've had to create projects for all of these but it then becomes confusing which job number we're referring to.

MD

Madeline D.

Not to mention most of us were project managing out of email. Things were falling through the cracks and it was difficult to track how much time we were actually spending on projects.

PS

Priscilla S.

Cons

There was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction.

OS

Olga S.

It is not clear how to add/delete/edit operators. Also the sound played for a chat is annoying and can easily be confused with a phone.

TR

Tim R.

Oh yes i recall the incoming chat ringing was awful.

OS

Olga S.

  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features83
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Management
  • Billing & Invoicing
  • Budget Management
  • Business Process Automation
  • Calendar Management
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Cost-to-Completion Tracking
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • File Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Gantt/Timeline View
  • Idea Management
  • Invoice Management
  • Kanban Board
  • Live Chat
  • Marketing Calendar
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multiple Projects
  • Offline Form
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Prioritization
  • Proactive Chat
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Traditional Methodologies
  • Transcripts/Chat History
  • Transfers/Routing
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management
  • Total features20
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Assignment Management
  • Audit Management
  • Billing & Invoicing
  • Budget Management
  • Business Process Automation
  • Calendar Management
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Contact Management
  • Content Management
  • Cost-to-Completion Tracking
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop
  • File Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Gantt/Timeline View
  • Idea Management
  • Invoice Management
  • Kanban Board
  • Live Chat
  • Marketing Calendar
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multiple Projects
  • Offline Form
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Prioritization
  • Proactive Chat
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Role-Based Permissions
  • Search/Filter
  • Secure Data Storage
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Traditional Methodologies
  • Transcripts/Chat History
  • Transfers/Routing
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations5
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations16
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Function Point logo

Function Point

Great product, even better customer support

Reviewed 6 years ago

The product: Very useful. You can streamline everything from new business leads, resource planning, time tracking, revenue reporting and everything in between. The system's back end is very customizable, and you can tailor everything (more than you even think of on a day-to-day basis) to the way you will best use it. You can tell it was really very delicately planned and well-thought out. I'd recommend...

Pros

No pros were added to this review

Cons

No cons were added to this review