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Intervals vs Yonyx Comparison

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Overview

Discover a better way to track your time and manage your task with Intervals. More than simple time tracking, less than enterprise...

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(66)

5

4

3

2

1

39

21

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

5

4

3

2

1

79

20

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Nice API, you can take all your data and do whatever you want with it. The request management system is pretty good.
Its flexibility and ease of use put Intervals in a class all its own in my opinion. Works great for our needs.
Fourth, the ability to export any report to Excel, PDF, etc. is fantastic. Every app should provide consistent output format in various file formats, if that makes sense.

Pros

It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective.
I like that it is easy to navigate and gives you the ability to create different pathways for your script.

Cons

Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often.
We have integrated it via its API with our in-house issue tracking software: the integration was a little awkward but once set-up hasn't given us any problems.
The main weak point for us is not having the choice of unit of measure for times. Actually we base our proposals and contracts on days, not on hours.

Cons

There are a few user administration points that are just odd to deal with but nothing unmanageable.
If you are creating for finite steps then it works well but in our case it becomes useless the more knowledgeable a person gets.
It's difficult to fit everyone we encounter into the only options given. Also difficult to navigate backwards when answers change or are unclear.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features104
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Budget Control
  • Burndown Charts
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Categorization
  • Charting
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Custom Charts
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Estimating
  • Expense Tracking
  • File Management
  • File Transfer
  • Gantt Charts
  • HR Management
  • Help Desk Management
  • Invoice Management
  • Job Tracking
  • Knowledge Base Management
  • Milestone Tracking
  • Multi-Department / Project
  • Multiple Projects
  • PCI DSS Compliance
  • Permission Management
  • Planning Tools
  • Prioritizing
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Project Accounting
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Resource Management
  • SSL Security
  • Search Functionality
  • Secure Data Storage
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timeline Management
  • Timer
  • Timesheets
  • To-Do List
  • Training Management
  • URL Customization
  • User Management
  • Version Control
  • WYSIWYG Editor
  • Website Integration
  • Work History
  • Workflow Management
  • iCalendar Support
  • Total features10
  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Audit Trail
  • Automatic Notifications
  • Billing & Invoicing
  • Budget Control
  • Burndown Charts
  • CRM Integration
  • Calendar Management
  • Calendar Sync with Google
  • Call Center Management
  • Categorization
  • Charting
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Communications Calendar
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Custom Charts
  • Customizable Branding
  • Customizable Categories
  • Customizable Reporting
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Alerts
  • Email Integration
  • Email Notifications
  • Estimating
  • Expense Tracking
  • File Management
  • File Transfer
  • Gantt Charts
  • HR Management
  • Help Desk Management
  • Invoice Management
  • Job Tracking
  • Knowledge Base Management
  • Milestone Tracking
  • Multi-Department / Project
  • Multiple Projects
  • PCI DSS Compliance
  • Permission Management
  • Planning Tools
  • Prioritizing
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Project Accounting
  • Project Budgeting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Reminders
  • Reporting & Statistics
  • Resource Management
  • SSL Security
  • Search Functionality
  • Secure Data Storage
  • Status Reporting
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Time Clock Integration
  • Timeline Management
  • Timer
  • Timesheets
  • To-Do List
  • Training Management
  • URL Customization
  • User Management
  • Version Control
  • WYSIWYG Editor
  • Website Integration
  • Work History
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations11
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk
  • Total integrations8
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Intervals vs. Yonyx

See how Intervals and Yonyx stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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