Intervals Features

We use this software for our ticketing system and works really well minus some work arounds.

I wish it was more customizable and had the owner listed in the task list.

Price point is good. It is easy to use.

Lack of features, difficulty in integration

Thank you for taking the time to give us feedback. We understand how integrating Intervals with third-party tools can be a challenge, and it's one of the areas we are improving. We've recently launched a few more integrations, and we're currently evaluating which ones to add next. Our goal is to continue adding the features and integrations that will benefit the majority of our customers the most. We'll be taking your notes into consideration as we do so. Thank you, again, for sharing.

First, we've been a user for 5+ years and Intervals has been rock-solid. No disasters, no corrupted data, etc. Second, the system is very logical in how you work with it Third, Time entry is a breeze, which makes billable time tracking across a group of 30 people much easier to do, because we get good participation from our team members Fourth, the ability to export any report to Excel, PDF, etc....

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It has needed a mobile app for a long time. We've been waiting for it for a couple years. I've heard it is coming soon, I'm guessing early 2019. We'll see. It absolutely needs one more access level for managers, project managers and executives. It kind of has two of the three, as well as a couple others, but this has been needed for a while.

Simple task management and time management in a great web based tools. Intuitive, not over featured which is the plague of many tools. Good reporting, fantastic customer support

We really would like a simple customer inquiry, estimating and resource planning front-end with the same simple interface, not over featured, but covering the 80% of common requests. Invoicing should have an ability to have non-labor invoices kept out from the labor reporting. Payments made on non-labor items seem to subtract from the outstanding balance report which is what is used to determine which customers have outstanding labor items to bill. This has lead to some time against customers projects to not get billed. We have worked around it in a clunky way by creating "For billing purposes only" projects. All these extra projects take from the number of active projects which drives our license cost, but is necessary to avoid missing billing for labor spent on projects

Thank you for the review. We appreciate you taking the time to give us feedback. We've been considering some lightweight estimating and resource planning tools, so thank you for sharing how that would be useful. we'll be sure to update our roadmap if we move forward with any of them. Meanwhile, take a look at the request queue, found under the Tasks tab, for managing customer inquiries. We've also added a lightweight resource allocation report that may help with resource planning.

The layout is simple and the interface is organized. It has different user Levels. Users can easily start a new project, task, or milestone. Users can set time for tasks and monitor the performance of the employees through the timesheet which keeps track of every change on the tasks. It is easy to set the budget for projects and a reminder to avoid going over the budget. Users can use filters and detailed reports in Intervals to analyze the progression of their projects. The reporting feature is very appreciated by customers as they can see how much time was spent on their projects. The invoicing feature in Intervals makes the payroll of people paid per hour uncomplicated.

I think it is tricky and requires some training at the beginning, but thanks to Intervals tutorial videos I got it.

Easy time tracking. Gantt charts are good to swap the task dates. During my research, I observed intervals gives a better UI experience.

There are some issues with reporting tools however the support team gives fixes in a day or two. The resource allocation report isn't working at all.

Thank you for taking the time to give us a review. We sincerely appreciate it. With the resource allocation report not working please feel free to submit a bug from within your account and start a ticket with our support team. We can do some troubleshooting and hopefully get the issue resolved.

We generally use for time tracking capabilities only, which is easy from a user perspective. The reporting capabilities are good as well.

It can be somewhat cumbersome to setup and is easy to get too granular. The reporting is good, but would be nice to have easier to use filters. The user interface could use an overhaul.

Intuitive, extremely user-friendly project management tool. Project creation, task creation, duplication and cost-related features are outstanding.

This is a terrific PM product; so much in fact, that the wealth of other features were almost too overwhelming (and not every feature was used.)

The biggest 'pro' is that everyone (!) who works at my business uses it and finds that it is very intuitive. Everyone agrees that it makes our work easier and is a pleasure to use. It is very affordable for the features it offers and the numbers of projects/tasks that you can create a big selling point for me was that I could get everything that I needed for about $50 or so per month, without worrying...

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Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often. So, no longer a con. That system could be a little more streamlined, and there are some file management features that I'd like to see improvements on (and which I've recommended to Intervals staff  I...

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Mark, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback on document uploads and the interface. It's very helpful feedback. In regards to the interface, we've recently launched a new look, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

It is so simple and yet so powerful. I love the reporting and the communication updating. Costs. Their costing model work very well for us. Project updating. Its real time and I am always up to speed with the latest updates on the projects. Timesheets. The method of tracking progress using timesheets is an extremely powerful tool.

I hope this software lasts forever. I cant ever image life without it. Downloading of large data can be better but I can manage

Paul, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback. In regards to downloading data, we are continually making optimizations to speed up downloads. If a particular area is slowing down, please let us know so we can focus our efforts. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

I like most the external request queue. I will often send emails to this as a reminder and has made tracking projects and submitting projects very easy. No complicated forms to fill out. I like the ability to run times and input data at a later date. The reports have been very helpful for performance review and project audits.

I would like it to be more adaptable to forms and collaboration with online users. It is hard to get everyone to always change statuses and track time - but I think that is a people training issue. We don't invoice so it would be nice to maybe turn off some of the functionality that we don't use. Would love to get some training or webinars on how to better use this software.

Thank you for taking the time to review Intervals so thoroughly. We truly appreciate it. We know what it's like to outgrow Excel. It's part of the story behind how Intervals was born. As for adaptability, we've got some ideas brewing on how to add more collaboration features in the future. If you have any more ideas you'd like to contribute, feel free to reach out to us at support@myintervals.com

Reliable up time, easy to learn, variety of reports available

Can't really manage the portfolio of projects (seeing across team members and tasks to understand where we have capacity).

Thank you for the review and feedback. It's great to hear how Intervals is helping your agency. I wanted to point out a relatively recent report we created, called the Resource Allocation Report. This report will provide some lightweight resource planning help. It works by dividing up the task estimates across the days its scheduled and the people assigned to complete it. This should help seeing current capacity across tasks and projects. Regards, John

Timers at the bottom of the page counting every single second needed for a certain task. Task management with calendar. "Summary" and "Break it down" reports with possibility to create a nice and customisable pdf-version for customers.

Total rates inside projects are always calculated based on time and hourly rate. It could be interesting to be able to assign a total cost independently.

Thomas, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. Wow! 30%! That is great news. We've heard this from other customers as well and it never ceases to make our week. We appreciate the feedback on tracking project costs and we've added this idea to our notes. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

1. Documentation and responsiveness from support. Customer service means everything to my clients, so another company that performs this way to keep me operational is excellent. 2. Ease to implement, change and operate. This is a no fuss-get business done platform. If you’re looking for bubbly themes and widgets, go elsewhere. This streamlines the management of your work in a professional way for...

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Nothing I can think of...other than doing the work for me!

1. Time tracking, easy to track time 2. Simple interface 3. Very nice pricing model 4. Nice API, you can take all your data and do whatever you want with it 5. The request management system is pretty good 6.

1. Very fixed, cannot be configured to custom needs (custom fields would be great) 2. Mobile client for easy time entry would be great 3. Invoicing is not very flexible to cover all needs 4. The user rights / roles system could be a bit better organized 5. The attachment handling could be done better

Zsombor, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback. We've added your ideas to our feature development notes. But I also wanted to let you know we are in the early stages of developing a mobile client. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Ease of use. Simplicity in the UI with power-features not far away

Nothing. I wish more software was this straightforward (and I'm looking at you Microsoft Office...)

Kevin, thank you for the encouraging review. We're glad to hear that Intervals is a good fit for your business. I wanted to point out that Intervals has a new look. It's called Modernistic and is a theme that can be found in the Settings & Defaults section of your account. The new interface makes Intervals even easier to use than before.

Ease of use, responsiveness of the Intervals team when we have questions or suggestions. Being able to track time and generate reports in the project management software helps us easily track our projects.

There is one feature I'd like to see, optionally emailing a team member about a particularly urgent task or one where the team member is a follower vs assignee. But that's a minor quibble, compared to all Intervals has to offer.

Alisa, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate you sharing your thoughts on how we can make Intervals better. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

- Cloud-based. A must for us as our employees can work from where ever they are - Reliable - never lost data or obtained a bad report - Powerful - The data in the database can be analyzed in many different ways as provided by the built-in reports. Easy export to external processing tools if necessary. - PERFECT for project-based companies. Perfect!

Not much. Some may find it more complicated than simpler tools, but that is the price to pay to enjoy a professional grade tool...

Andre, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Intervals offers us the ability to set custom statuses, priorities, worktypes and SO much more. Dig down to the granular detail with their graphs and charts. As we grow, our team continues to utilize more and more of their unique functions.

Other than not having a mobile phone app yet, this project management tool rocks!

Brian, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your feedback and wanted to let you know we are in the early stages of developing a mobile app. And, we've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

We really like that it's not just another ticket system, but also can be used as time tracking and project management-tool.

We would like to see more customization features - we have a lot of users which don't want to go very deep into a new software and the loads of features is way too complicated for them. For example, it would be great to have an option that a project haven't got any modules or milestones and then none of these options would be shown.

Lukas, thank you for the thoughtful review. We're glad to hear Intervals is a good fit for your business. We can understand how limiting the interface to only what's being used could be helpful. We'll add this idea to our list of potential improvements. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

Incredibly easy to use and includes all the features I need for my business in one product

No cons were added to this review

Sharon, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

I like the fact that time tracking, project management, task management, and invoicing is all tied together. The idea of pulling all these elements together is genius!

Currently, I use the software primarily for tracking my time and invoicing clients. My biggest beef with the software is that it does not give you the option to track your time with start & stop times. I jump between projects and tasks quite a bit during the day. Many times I don't have time to start or stop timers because I'm on the go. I usually update my time at lunch and at the end of the day...

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easy of use and flexibility to really address our needs in time tracking.

would like ability to tie specific tasks together to be able to show A needs to be done before B. there are workaround using task statuses, due dates and milestones, though.

Cynthia, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We appreciate your thoughts on tying tasks together and we can see how that would help with your workflow. We've made note of this idea. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.

The ease of use to create client tasks and then log time according to the task. Each time log has a description, which is very helpful to our clients so they can see how their billed time was spent.

We have found no cons regarding how we use Intervals. If we were to expand our use into other areas we are not currently using, we may encounter functionality that is not as expected.

Tom, thank you for the thoughtful review and your commitment to our software. We're glad to hear Intervals is a good fit for your business. We've recently launched a new interface, called Modernistic, that makes Intervals even easier to use. It can be found under the Settings & Defaults / Themes section on your account.