IT Pro Dashboard Features

IT Pro Dashboard

A PSA alternative to Autotask, Connectwise and Tigerpaw

3.0/5 (2 reviews)

IT Pro Dashboard Feature Summary

  • Web based or Installed
  • Mobile Apps for all PDAs
  • Full featured client portal
  • Live daily activities display
  • Helpdesk and dispatch
  • Multiple user levels
  • Email to ticket conversion
  • Email and text alerts
  • Integration with RMM applications
  • Integration with QuickBooks
  • Integration with Outlook
  • Invoicing and financial reports
  • Business and operation reports
  • Project management
  • Document management
  • Contracts management
  • Client Relation Management (CRM)
  • Point of Sale and retail
  • Knowledgebase
  • Short training videos

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IT Pro Dashboard Feature Reviews

1 reviewers had the following to say about IT Pro Dashboard's features:

Karen McCormick

It has been a calm transition into this product, and help has always been available when needed.

2017-10-07

Pros

It has a simple, uncomplicated interface that does not require formal training or instruction to get started with.

Cons

Mobile app is good, but could use a few more features for those in the field with administrative rights in the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Karisoft


Thank you for your positive comments.
Simplicity and ease of use is one of our main guidelines in our design process, which is one of the differentiators of IT Pro Dashboard in comparison to other PSA products.
Our Mobile app does everything an engineer needs to do while on the road; including viewing clients info, review their tickets and process them in real time. It does not include any administrative functions. Anyone including administrators can use our web UI to access full functionalities of IT Pro Dashboard. This new UI will be released by mid-November 2017.

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