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Jira
Project & Issue Tracking Software - See why we're #1!
Last updated: November 2024
Functionality
4.4
/5
14.7K
Total features
159
58 categories
Jira features
Common features of OKR software
Price starts from
7.16
/user
Per month
Abu R.
Computer Software, 51-200 employees
Used daily for 2+ years
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Once we got past the learning phase, Jira significantly improved our project efficiency and collaboration. I highly recommend it for teams seeking to enhance productivity.
Jira’s flexibility and customizable workflows are fantastic for tailoring project management to any team’s needs. Its integration with tools like Confluence and Bitbucket enhances collaboration, and the reporting features provide valuable insights.
The initial learning curve can be steep, making it overwhelming for new users. Configuring advanced workflows might also be complex.
Sreerag E.
Information Technology and Services, 11-50 employees
Used daily for 1-2 years
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It was great experience in using jira it made whole work environment easy and manageable those old Google sheet days are over now
Its easy to use and very helpful for work and task management
Its very well packed with lot of features which some might not use
Aaron H.
Consumer Goods, 201-500 employees
Used daily for 2+ years
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I really like Jira, it keeps everyone in the organization involved and accountable to their portion of work, and takes out the weight of trying to remember and write down everything that is needed from you. You can just login and refresh your mind!
Jira makes it very easy to make sure no aspects of a project are overlooked or skipped when moving with speed within our organization! Every step is documented and visible, keeping organization throughout time sensitive projects!
It took me a bit to understand the different dashboard views within Jira, jumping to see just my tasks, all projects I'm apart of, and kanban views. I know it well now, but I remember some initial frustrations with that when first learning the system
Pinal p.
Computer Software, 11-50 employees
Used daily for 2+ years
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very good experience working with jira as a developer
the way to assign task and track the progress
i like most things in jira that spring vise working
Isaac W.
Medical Devices, 1-10 employees
Used weekly for less than 6 months
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Has been positive. It's great for managing tasks and tracking progress. While it can be a bit tricky to learn at first , once you're familiar with it, it becomes a powerful tool.
What I like is how it helps organize and track tasks. It makes it easy to break down big projects, assign tasks, and see progress in real time. The customizable boards and reports are super useful for keeping everyone informed.
What I dislike about Jira is that it can feel complicated, especially for new users. Setting it up and customizing everything takes time, and sometimes it can be slow when dealing with large projects.
Rachael A.
Apparel & Fashion, 1-10 employees
Used weekly for 6-12 months
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Jira is a project management tool known to be versatile and easy to adapt with
Reduce complex work and makes it all easy
Nothing for now if I have more comments later will come back
Vedarth K.
Computer Software, 11-50 employees
Used daily for 1-2 years
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Collaboration of our team has improved after we started using Jira, the tools helps in planning and identifying gaps while we develop features. The mobile application is really good and one can get work done from mobile app as well. Overall Jira suites our needs.
Jira is very flexible and can be used for different use cases, eg: project management, issue tracker, road maps etc. It is quite easy to configure compared to other generic project management tools.
The transition from old user interface to new one, it is very confusing, the UI is not consistent when we visit URLs from email notifications. Compared to other generic tools, Jira is quite easy but still it is not easy to setup, it takes quite a few days to configure the system as per needs. It would be great if there were boilerplate templates.
Prathamesh M.
Apparel & Fashion, 1,001-5,000 employees
Used daily for 2+ years
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Overall, Jira is a highly agile and effective for multi tasking and multi team project management. For large scale Agile Scrum, Kanban, and Hybrid Agile, Jira is the perfect fit for efficient project management. Training and good support can lead to better understnding for Jira users. A project can be managed efficiently using Jira.
Jira is an excellent project management tool. It is the best option for bug tracking and agile project management. Multiple teams can use Jira at the same time leading to a lot of integrations. Teams including product strategy, product design, and product development can collaborate together leading to improvement in project. Each team can track their individual milestones, deliverables, and tasks using the filter and search functionality. If you are using an Agile Scrum framework, your daily standup meetings are well supported by using custom views. You can create your own custom views to discuss only the relevant issues of the tasks. This feature is time saving and efficient for a daily ten minutes standup. The other new features that make Jira a must buy are due dates notification, assignment allocation, labels, assigning priority levels to tasks, and developing epic links which displays the user story and the project progress. For Kanban framework users, Jira provides Kanban boards where you can turn on and off features that you want to display or hide from other members. Jira provides high flexibility with features that maintain the tasks and deliverable backlogs and these features are applicable to different frameworks. Sprint planning, releasing sprint, and organizing history is very organized in Jira. It can be used for any type of project management. Customer support is available for Jira, which is very helpful.
Jira has deficiencies on micro level. For a particular task, if you are maintaining the workflow, it is hard to customize the columns. Jira always displays all columns on a single view, more like a static view without scrolling. This leads to columns being smaller in width with smaller font size text, which sometimes become hard to read. Unavailability of scrolling leads to column being fit in a single screen browser. Pricing is also an issue. Jira is expensive and fits very well in the budget of big enterprises, but many for small sized firms it is a hard pass. Also, limited user excess to Jira makes it challenging to most small size companies. There is a trade off between ease of use and efficiencies. User has to have good knowledge of Jira navigation and customization before he can make the project management efficient. Customer support is helpful, but comes at an added price. Overall, customization, ease of use, and price are the biggest drawback for Jira right now.
Jack E.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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We have used this product from the very day we christened our service desk. It has evolved into an enterprise-class, feature-rich ticketing system that we have integrated with several external directories for our customers. So far, we haven't found a requested feature that we couldn't implement easily in Jira and the value proposition is strong. We recently migrated from an on-prem solution to one of their cloud offerings, mostly for ease of customer access, and have been thoroughly pleased.
Of course there's a little confirmational bias in any review of a product already acquired, but implementing it really was a thoughtful decision. Over the last few years, this product has really matured. When we started with it as an immature FOSS offering, it wasn't really enterprise-class. We were motivated by cost initially, but Atlassian has really grown it. Now with external directory integration, tiered hosting offerings, MSP-level features, and significant customization available, I can't think of another product that beats the value proposition. My most favorite feature? The return on investment. We use this to manage service desk interactions with more than 25 MSP clients, and have never been let down. It costs us less than weekly staff meeting pizza to operate and integration with other Atlassian products is superb.
Much of the branding customizations fall flat. Inability to resize or edit logos, the prominently featured plugs for Atlassian throughout the UI, and clunky DNS-tricks requires to redirect customer portal URLs to MSP's domain.
Verified reviewer
Telecommunications, 5,001-10,000 employees
Used daily for less than 6 months
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At the beginning when they announced the change to this new tool and when doing the initial training it seemed super attractive and more sophisticated, I had some rejections (as with all changes) but I thought they would soften or improve as I got involved in the day To day with the tool, without a doubt I thought that due to the level of detail we could have many more and better metrics of our performance because the software measures everything. The problem is that with the passage of time I have been getting more things that I dislike and the initials do not stop bothering me, they could even bother me more at a certain point. Maybe you have to invest a lot of time and understanding to really see how the tool contributes to management, but so far most of the time I have seen it as a burden.
I really like the level of detail and control you can have when it comes to team planning. When the cycles begin, when they close, the stages and hierarchies that can be built within the same project or task. I consider that for projects that require a great level of detail it is extremely precious and necessary to leave nothing to chance.
Although I value all the level of detail that can be indicated for a task / project, when simpler tasks are required, follow-ups, daily operation, the little flexibility of the tool becomes totally annoying to ignore some unnecessary parameters. On the other hand, the responsibilities of the tasks always fall on a single member, which can generate an imbalance in the measurement of team performance, as one person is probably left with many more activities than others. What bothers me most from day to day is that on the activity board every time a card is moved to another column (example from "To Do" to "Doing") the board does not update automatically but it gives you an annoying signal It is not updated and until you refresh the page it will not allow you to move that card or any other, it will continue to show you "board not updated", this really makes the tool a little agile for larger teams and with precise and short follow-up meetings.
David V.
Financial Services, 11-50 employees
Used daily for 2+ years
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I'll focus on the experience of moving from JIRA Classic to Next Gen project types. Basically, over 19 years of existence, Atlassian made JIRA so customizable, that it was difficult for new users to get started. You had to spend months learning the platform just to make simple changes to process management. So Atlassian started over with Next Gen projects. Next Gen projects have some cool features like a road map. Even though I'm experienced with Classic, I decided to try Next Gen. 95% of the time, it works fine. However, there are frustrating limitations: * Workflow transitions rules are very limited. Next Gen allows transition to any status. * Custom fields are project-levels, so moving issues between projects is a pain. * You can only do Sprints or Kanban * Epics are just grouping issues. They don't do much else and don't show on the board. * Single board per project
* Allows the issue flow to be perfectly configured to match your software development practices. * Highly customizable process management - define the properties of issues and how they transition between states. * Integration with many other products, like Slack & GitLab
* "Next Gen" project type lacks many features of Classic projects. * Classic Project configuration is full of bloated features and complexity * Next Gen projects sometimes have frustrating bugs and limitations that don't get fixed for years. * Issue transition between Next Gen and Classic projects is not smooth (custom properties don't carry over)
Jitendra S.
Information Technology and Services, 1,001-5,000 employees
Used daily for 2+ years
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Basically using Jira as my go-to software for tracking and managing any project be it business enterprise level or personal level. I would recommend anyone reading to this review to go try it and without a doubt, certainly you wouldn't regret ur decision!
Quick and easy management and organization of my backlog tasks, the flexibility of setting up almost any integrations for bug tracking with ease, works flawlessly when used alongside other Atlassian products like Confluence. Best pricing options seen till date. Overall takes my agile workflow to the ultimate level with the amount of extensiblity that is second to none in my opinion!
At times there is some flakiness in the outcomes of the actions but generally not a lot worrisome. Also the availability, although can be improved using a private cloud probably, does suffer some occasional hiccups here and there. The bug tracking is comparatively the most improvable area i suppose. It is good don't get me wrong, but can be so much more better with just a few tweaks here and there that's all.
Enrique R.
Information Technology and Services, 1-10 employees
Used daily for 1-2 years
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As I already mentioned in the example of use in the Pros section, from the simplest project (a shopping list), to the most complex, the integration of several work teams from different areas and several very diverse projects, You need software that makes work, communication and organization easier.Jira offers us that, simplifying the management, planning and management of issues, without Jira, order becomes chaos.
I will give an example of how I used it on one occasion and the advantages of having had this software.I was hired by a digital marketing company to improve proprietary applications, internal APIs, creation and migration of landing pages made in WP for our clients, migration of PHP applications to Python, server management, diversity of containers... The DevOps who was doing all that work left the company.An external audit was hired that provided workers spread all over the world, Spain, India, Latam...So we find ourselves with a lot of work, from very different areas, work environments and projects of all kinds and just one person to manage everything.With Jira we all worked under the same environment to organize tasks, but above all incidents and bugs, and with the need to manage the priorities of each new element that entered our work boards.At a glance, I could assign tasks, review code, refactor or modify it, and upload it to the test servers. Review the tickets, with screenshots of the errors or the new results that should be obtained. Keep in touch with everyone from one place and also receive all feedback in Jira.It was months of hard work, without Jira it would have been impossible to manage it.
Despite having Jira with everything necessary for software development, sometimes it becomes more complex and less visual than if we accompany it with some extras, also from Atlassian. So it is easier for some boards or planning to use Trello, GitHub or Bitbucket for continuous integration, Sourcetree to make the different branches and versions more visual, Composer for team collaboration...
Luis Enrique G.
Information Services, 501-1,000 employees
Used daily for 2+ years
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Jira is very simple to use so the learning curve is not a problem. It has been used by tens of thousands of users and its maturity makes it very versatile. Although it seems like a simple solution due to its look and feel, Jira allows you to manage complex workflows in heterogeneous environments and with multiple departments. The reports are quite complete and its Dashboard presents reliable analytics that offers visibility to members of the organization responsible for decision making.
With Jira we do not need to worry about making a personalized configuration, since we have multiple templates and this is vital to start quick and reliable planning. It takes care of the basic configuration and then we can assign resources, customize roles and privileges, and make sure people see what they need. Another incredible advantage is its mobile APP that guarantees monitoring outside the organization and allows us to always stay connected.
Jira allows us to start with an unlicensed model to carry out tests and ensure that its use is what we really need, but after that we must consider that the licensed version is necessary for constant growth in our organization, so it is also important to consider the number of users that we are going to have to license for a successful implementation, and if we can afford it, we will have an excellent platform in our organization.
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Computer Software, 1,001-5,000 employees
Used daily for 2+ years
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I like how I can organize my team, so we're rowing in the right direction when it comes to software development. With Jira, it is easy to check the board for what the team is currently doing, what is not started yet, and what needs to be pushed across the finish line. It is honestly the best software out there for what it does. Backlog grooming is done well using this software as well. I like being able to customize swim lanes.
If you want to do anything more than just customize how many swimlanes you have on your active jira board, it gets complex really quick with ticket statuses. I often times cannot do what I want to do without going into a million screens to figure it out. And even then, I end up not having enough permission to do what I want to customize what is displayed when you drag a ticket from one column to another, etc. Nightmare. Also, PLEASE PLEASE PLEASE Jira, get with the program and follow standard linking convention. If I link to a web site that is NOT on the same domain, open it in a new tab or window. DO NOT open it in the same browser tab. This is just wrong. Local links (same domain) can open in the same tab, but foreign links should open in a new tab. Period. It drives me crazy when I click on a link in a comment and I get busy and then wonder where my backlog went! This happens way more than I'd like to admit. Also, one more simple game-changing request that the software currently doesn't do: When I'm backlog grooming, I'd like to group select a bulk set of tasks and figure out how much time estimate in aggregate they all are. Nowhere can I do this easily unless I literally make a fake sprint and shove them all in it. PLEASE add a summation at the bottom of the screen for when multiple tasks are highlighted, like how spreadsheets sum selected cells automatically! I should NOT have to go to great lengths just to see what several task estimates/story points sum to.
Mohammed Sohail M.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
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JIRA is really serves the purpose of managing the Project and complete tracking along with the required reports generation. This is the first go-to tool when it comes to tracking of tickets/tasks/assignments in Project Deliverables. I would continue using it and recommend other teams as it is very convenient to use.
The issue search or search filters are really helpful and easily we can save our own filters and share it with the team. This really helps us to manage different team's sprints and backlogs easily.
The new Active Sprint view limits or restricts users to understand the main story and its subtasks. It is difficult to navigate or track the original ticket in an Active sprint view. As an alternative to this, we navigate to Backlog view and from there we track the Active Sprint tickets. The Active Sprint view should provide option to enable or disable the view of sub-tasks for the tickets. I mean, more customization here would really help users to make their own choices.
Sarah W.
Computer Software, 51-200 employees
Used daily for 1-2 years
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Jira is an incredibly powerful tool that takes administration investment to really harness its power - identifying or designating a "Jira Champion" would be necessary, IMHO, for companies with a user-base larger than 75 people. While I understand where others may not be so keen on the time it takes to implement and customize, professionally, I am a believer in the power of Jira now and as we continue to grow. I don't see us moving away from it, even with the additional investment in Jira education, any time soon - its power is unmatched in the space.
Jira is *incredibly* versatile. You can customize almost every aspect of your Cloud instance, Project, Boards, & Workflows to fit nearly any use case, and across multiple departments. Permissions to your Jira instance can be restricted at a very granular level if need-be, but can be more broad if the occasion calls for it. Additionally, and probably the largest reason we transitioned from enterprise Jira to a Cloud Jira instance is the pervasive availability of integration across the market. Speaking of market - Jira has a growing 3rd-party market that offers enhancements to the Jira platform that Jira does not natively provide or are too complex for an untrained Jira administrator to script themselves. Of those that are "approved" by Jira, we are extremely happy with the breadth of functionality, integration and ease of use. With all that I do have to say that our favorite thing with all project leads is Jira Automation. Once you understand the "SmartValues" language that automation runs on, the use cases for automation are truly endless. It is one of the many strong features from a project management perspective.
Jira takes a village. Atlassian has an incredible resources in the "Atlassian Community" and they do a great job of having experienced users there to answer questions but, because each instance can be set up so differently, the actual customer support request portal is limited to bug fixes. As a result, much of my time administering Jira is spent researching how to fix a roadblock or how to modify permissions - a lot of "learning by doing". Generally speaking, Jira can be difficult to use from an administration perspective, *but* for the purposes of moving ticket along, the UX is pretty good and the UI is fairly intuitive.
Verified reviewer
Consumer Goods, 10,001+ employees
Used daily for 2+ years
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Overall, Jira provides a great experience in terms of project planning and execution. It provides tons of flexibility in terms of creating customized workflows and custom fields. An efficient tool to track issues, bugs, development efforts, etc. Also , it has decent reporting and analytics capabilities , which allows me to create customized reports and dashboards
Jira provides a ton of features in terms of project planning, the ability to create a hierarchy of epics, and feature > delivery > story, which is a great feature to track deliverables in a release. It provides sufficient options to write detailed stories, add functional workflows, excel data sets, etc. Helps in Issue and bug tracking during production support, UAT phase, and QA testing. A great collaboration platform, due to the ability to write comments, notifications, tag required personnel, and seamless integration with other tools such as Outlook and Confluence.Log efforts and Tempo (dashboard to track daily efforts) is an amazing tool for productivity enhancements.
There are a few limitations of JIRA as well - - The search engine of JIRA doesn't always fetch the correct results despite using the correct keywords, it's not as smart as an AI-powered engine or Google. Also, the Smart Query feature is not that useful, many times basic search work well.- Doesn't have the templates to write detailed documents such as FSD or a design document, not a very good knowledge management tool.
Miguel G.
Graphic Design, 1-10 employees
Used daily for 2+ years
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JIRA has lots of features and functionalities than can take time to master. From most project management applications' perspective, JIRA is one of the most complex to master. But it truly is the most complete in terms of offering development teams all the tools they need. This means that trying to run a fairly large and complex enterprise environment on JIRA might need the addition of a JIRA administrator to keep things organized.
JIRA offers true Agile support for managing technical projects. Initially developed by developers for developers, JIRA is a powerful tool that captures more than just the project management aspect of any development project. JIRA offers a complete suite of issue tracking throughout the development life cycle. Starting with the backlog and planning, JIRA lets you layout your entire project across as many iterations (Sprints) as necessary. It provides ease of tracking the project progress and offers a host of tools for collaboration such as commenting threads. Projects and their projects can also be tracked across releases, with its release management capabilities, and provide comprehensive reports on performance and progress. JIRA is extremely flexible and offers pre-set templates across all functionalities, and allows you to modify them as neededto fit your team and organization's needs. Unlike some products with rigidity built into them, JIRA allows you to define how your team works. JIRA has a vast number of integrations and add-ons to further enhance its capabilities.
JIRA is very powerful and very detailed. So much so, that some users often find it quite cumbersome if their development environments are not complex. Essentially, JIRA fits beautifully in any environment, but is extremely robust for enterprise environments, making it perceptively complex in small simple projects.
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Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Overall, my experience is very positive. There are minor issues and things you have to work around, depending on the use case. I worked with Jira both as a user and an admin. There were minor issues affecting productivity with both, but it's definitely net-positive even for a smaller team of 2-3 devs.
The standout features are the high level of customisability and the development integrations. I was able to set up automations based on our pipelines. We used Bitbucket from Atlassian as a version control system, so the integrations worked even better. I like that the platform is fairly friendly for smaller dev teams, too. While some features are price-locked behind higher tier plans, it's doable for small teams with lower budget, too. When you need extensions, that's also manageable because most of them are free or cheap under 10 users.
I had two major problems. First on is that automations are very limited in executions on the lower tier plans. Actions like "assign on transition" should be a basic thing that's included in all plans, unlimited. Assigning tasks to the right person at the right time is crucial for lean operations. Second is that project duplication doesn't work very well. You lose some of the issue schemes, workflows, etc. At the same time, every time you create a new project, Jira creates new schemes/workflows for it - even if you use the same ones for all of your projects. That creates clutter, and to my knowledge it was impossible to set up a project template in Jira cloud. Other than that, at times, the interface can encounter bugs. That's understandable with the complexity of the product, but it's still annoying.
Jose R.
Government Administration, 501-1,000 employees
Used daily for 2+ years
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In general, I consider JIRA as a tool that after being adopted, we simply cannot stop using it. In addition to being very intuitive, coworkers can be informed or report the progress of activities from their mobile device. It is excellent for involving all departments of the organization in a single direction, when we talk about executing a project with own, contracted or external resources.
Jira is a very complete tool for tracking tasks, sharing work and, in general, for project control. Getting started with it was very simple and requires practically no learning curve. A very useful feature is that it can be adapted to almost any type of project and the use of templates makes it easier to adapt to the way we want to manage our resources. Notifications can be configured automatically or specifically for a person and we can share documents and photographs as evidence of our work.
Its licensing may not be as flexible or accessible for small businesses. Therefore, it is important to consider the total number of licenses for which we must pay to use all the functionalities of the tool. It is important to understand that we are storing the historical memory of our projects and even many times contractually, we are obliged to keep this information available several years after finishing a project if the contract requires it.
Balaji S.
Information Technology and Services, 10,001+ employees
Used daily for 2+ years
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Jira software provides a strong support for agile approaches such as Scrum, including customized Scrum boards, sprints, and backlogs. Its highly customizable features allow teams to adjust workflows, fields, and issue kinds to their specific requirements, while real-time tracking enables data-driven decision-making for ongoing development. However, the numerous features and customization possibilities can complicate the initial setup, especially for newbies. Furthermore, Jira lacks built-in concept management features and may be too expensive for small teams or businesses. Despite these shortcomings, its connectivity with a wide range of tools and connectors contributes to a seamless project management ecosystem.
Features such as Scrum boards, kanban board, sprints, and backlogs are great for teams who follow agile methodology. We can customize workflows, fields, and issue types as per our needs. Most important feature is that it enables us to track the project progress in realtime. In addition, it is compatible with many external apps and facilitate the smooth workflow.
Extensive features and customization options can make the initial setup complex, especially for newcomers to project management tools. Its lacks built-in idea management functionality, we need to use some additional tools for brainstorming and concept development. Also, the pricing seems to be bit high and it may not be an affordable option for small teams or startups with limited budgets.
Maggie V.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Unmatched in capability and ease of use. Pricing structure makes it easy to make accessible to every business size. Integrations with online collaboration tools have made WFH seamlessly easy. People can overcomplicate how projects are built, so it needs at least one experienced or continuously curious employee to keep benefits > overhead.
It’s highly customisable- can be as simple or as complex as you need (which means it will work for you and not you for it). Usually, with this though, come specialist roles that you need to hire for (e.g. ‘salesforce specialist), but jira has easily the most extensive publicly available knowledge base. Every question or issue you may ever have, someone has had (and solved) before. Excellent community that also ways has a step by step for you. Continuous intro of new functionality. Integrates with pretty much everything out there
Not so great when required for large scale delivery. Planner tries to do this, but feels like it doesn’t have the same level of user insight as the rest of the atlassian suite.
Manish M.
Computer Software, 1,001-5,000 employees
Used daily for 2+ years
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Jira is one of the most heavily used product in our organizations. Almost all the teams use it on a daily basis as it is one of the tool that let you do so many things such as project management, service desk management, Change management, asset management
You get the best ROI for using their service
Integrating is seamless They have various external apps Support is great
Tej P.
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 6 months
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I have used Jira for Project, Task, Integration, CI/CD Management. I connect Jira with Azure DevOps to use azure board, pipelines, repos, test. I found it is full fill all my requirements like restriction on user for some project , only some setting allow to developer and it's Boards which make me happy with all required tag in it.
The user interface is the best which I like, we can customize it according to our needs. We can create customer Tasks like Epic, feature, etc. Integrety with another tool which makes Jira more special, we can connect it with like MS Teams, Azure DevOps, Etc... It Provides various extensions and other 3rd party tools that help in migration from other SCM tools like monday.com, azure boards, slack, etc It also provides a Dashboard so we can see all project reports at a single point which makes this fabulous.
Cost is a barrier for the startup/ small size company like 10 to 20 members in an organization, it could be free for them. Some Other tools are for the same like the Azure Board which is free for 5 people in the organization. Its migration/sync was not easy and free with other tools like.. migration from Azure board to Jira take time to understand the process. There are lots of extension / 3rd party tools available that are not free and charging costs are high. Sync will automatically affect after 180 seconds of update in Azure board which is not good, or we can refresh manually by refresh button which is inconvenient.