JIRA Software Features List

JIRA Software Reviews

JIRA Software

Project & Issue Tracking Software - See why we're #1!

4.27/5 (2,501 reviews)
28,540

JIRA Software Feature Summary

  • Code integration
  • Service desk management
  • OpenSocial gadgets
  • 1000's of Add-ons
  • OnDemand or hosted
  • Activity dashboard
  • Agile development
  • Status reporting
  • Portfolio management
  • Project workflow
  • Third party integration
  • Configurable workflow
  • Project time tracking
  • Issue management
  • Development tracking
  • Completion tracking
  • Real time reporting
  • Active directory integration
  • Automatic notifications
  • IT / software projects
  • Planning tools
  • Filtered views
  • Prioritizing
  • Release management
  • Burndown charts
  • Activity tracking
  • Customizable scrum boards
  • Kanban boards
  • Mobile apps
  • Reporting & statistics
  • API availability
  • GitHub integration
  • Traceability
  • Customizable workflows
  • Sprint planning
  • Dynamic workflow
  • API
  • Collaboration tools
  • Charting
  • Estimating
  • Projections
  • Categorizing
  • Monitoring
  • Commenting
  • Agile reporting
  • Burndown/burnup charts
  • Sprint reports
  • Cumulative flow diagrams
  • Velocity charts
  • Version reports
  • Progress tracking
  • Roadmap planning
  • Custom filters
  • Issue tracking
  • Visual timeline
  • Forecasting
  • Team management
  • Communication management
  • Action management
  • @mentions
  • Assignment management
  • Custom reports
  • JIRA's query language (JQL)
  • Search functionality

JIRA Software Features In Depth

Mobile Application

JIRA's value and usability are greatly enhanced through its mobile platforms. Whether you are using Android or iOS JIRA remains accessible in a whole set of ways while you're on the go.

Using the JIRA app, you can access issues and bugs that are reported, and display them using custom filters. All reports are accompanied by comments and attachments like screenshots to help users fully understand the issue. A bug or issue can be assigned to a developer right from the mobile device.

Service Desk

JIRA Service Desk offers a clean and intuitive on-line customer portal for the clients that need help. They can just find what they need through easy to understand interface that will guide them to online help or to the most appropriate person to resolve their request.

After the requests reach the service department, engineers take over assignments and start working on the tasks.

A queue system automatically categorizes and prioritizes requests according to custom settings. A number of queues are available out of the box, but more can be added by users at any time. Service license agreements (SLAs) and the automatically generated metrics will provide you with detailed real-time reports, helping you assess progress and efficiency of your team.

Agile

JIRA Agile is aimed to help software development teams collaborate better. Using agile planning processes, teams can deliver functioning software earlier and stay flexible when requirements change. JIRA supports agile through various practices such as kanban and scrum. Visibility is the one thing that collaborating teams usually miss from their workflow, and that is exactly what JIRA Agile comes to fulfill.

You may plan in detail and do estimations with unparalleled accuracy. All bugs, tasks, and actions can be drag-n-dropped for users to perform easy prioritization or change sprints. At the end of the sprint, JIRA creates extensive reports with graphs and rich information which highlight the work done and the unfinished tasks that should be moved to the backlog or the next sprint.

Code Integration

Teams can use JIRA to manage the reporting, fixing and reviewing of software bugs in an efficient and integrated way. Developers can take assignments from shared dashboards and agile boards inside of JIRA. From there, Stash git repositories and Bamboo can be used to connect commits and test results back to the issue. All this can be done without the need of ever leaving JIRA.

If you need more Git or Mercurial repositories, you can utilize the integration with Atlassian's Bitbucket that will allow you to spend more time coding instead of dealing with issue and merging handling. The popular GitHub is also supported by JIRA and the connection can be done with the use of just the DVCS connector.

Atlassian Marketplace

Users of JIRA will find that Atlassian's Marketplace is the place to be when looking for extended functionality, or just for opportunities that you may never have thought of. It includes a vast collection of over 400 add-ons. There are admin tools, chart drawing tools, dashboard gadgets, themes, and styles etc. Over 61% of them are free of charge.

Besides the add-ons, here you will also find the very valuable workflow templates. You may search among a vast collection to find something suited to your needs, or create your own tailored workflow and upload it to the Marketplace for everyone's benefit.

Project Management & Planning Feature Comparison

Most popular features of all Project Management & Planning apps

API (143 other apps)
Activity Dashboard (78 other apps)
Activity Tracking (70 other apps)
Automatic Notifications (73 other apps)
Collaboration Tools (106 other apps)
Collaborative Workspace (77 other apps)
Commenting (72 other apps)
Drag & Drop Interface (77 other apps)
Gantt Charts (73 other apps)
Prioritizing (90 other apps)
Progress Tracking (68 other apps)
Project Management (102 other apps)
Project Planning (94 other apps)
Project Time Tracking (112 other apps)
Project Tracking (90 other apps)
Projections (275 other apps)
Task Management (70 other apps)
Task Tracking (86 other apps)
Third Party Integration (83 other apps)
Timesheets (86 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


498 reviews

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Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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JIRA Software Feature Reviews

25 reviewers had the following to say about JIRA Software's features:

Anonymous
( company, 11-50 employees)

JIRA - Best Issue Tracking Tool!

2018-02-17

Pros

It is very useful for large teams for project progress tracking and time management.

Cons

This tool is not ideal for people who are looking for easy to use, cheap time management, project tracking application.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Karel Novak

Perfect ticket management

2016-12-15

Great tool for large organizations and issues, problems, tasks. (generally any ticket type) management.

Cons

Missing features for timesheet integration, overall project planning - timeline, Gantt chart etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
sunil suresh babu

One of the best bug tracking tool available in the market

2018-01-09

Defect tracking and project management

Pros

Third party integration with other softwares such as Slack, Confluence is great Customization of the dashboard is great, user can filter out exact information that needs to be displayed

Cons

It is good for Bug tracking , not so efficient for project management Not suitable for large scale companies/consultancies

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sri Ramani Bandaru

Better organizes the tasks we have numerous projects in the company I worked organizing those tracke

2018-03-13

tasks and activities tracking document arrangement

Pros

It has a lot of features and settings to offer which really enable you to plan a task in a very detailed way.

Cons

It should have an integration with the Outlook calendar, iCal or any other calendar not having notification alert when a sprint is about to complete or finish

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

I use Jira to track development of my software projects, as well as my personal to-do list.

2018-04-14

Issue tracking, task prioritization, overall improvement in organization and project management.

Pros

Some of my favorite features include: - Clean + customizable dashboard - Easy to add items to backlog + plan sprints - Doesn't overwhelm me with options / unnecessary features - Encourages me to stay on task + validates with burndown charts, etc

Cons

Jira lacks all of problems that have turned me off from other product management softwares.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
shetal Dixit

Best Project management tool for agile projects

2018-02-12

Great dashboards, easy to use, good user experience, in built reports

Pros

Using JIRA, one can manage, plan, track and release software from one central dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Malhar Shah

Easy to use, Value of money

2017-08-09

Pros

JIRA includes project templates which drastically cut down on planning time for sets of projects with similar scope

Cons

very easy to manage all task, One Platform To Manage Projects, Issues, and Bugs and Decent Bug Tracking Tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

It is a great development tool for teams that work with agile methodology.

2018-05-15

I can plan my projects

Pros

It is a web tool, easy to use.

Cons

It is not a responsive web design. It is possible duplicate tasks or issues because there is not exists a feature of auto-fill facility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Deepak Sharma

An excellent tool for Agile project management

2018-05-09

Project Dashboard is helpfull for tracking the project progress. 2.

Pros

Can be integrate with other application.

Cons

Test Execution tracking module is missing which are present in other tools like Railly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

Great project management tool but not too intuitive

2018-05-12

It has enabled my team and I to submit, prioritize and keep track of important projects across our organization.

Pros

I like how you can keep track of the progress of tasks.

Cons

Make sure you train your team so that they are no confusion and that they are able to properly use this tool as it is a great project management tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Pretty satisfactory experience

2018-05-31

Pros

Provides most basic functionalities for project management e.g. issue tracking, assignment, time tracking etc.

Cons

Navigation is not easy, sometimes confusing Requires a lot of setup from my experience, Interface is not modern

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Naveen Gabrani

Popular tool to manage software projects

2018-05-16

Easy to track tasks and defects by management and the team.

Pros

We use it to plan tasks for sprints, and also in projects that have ad hoc tasks.

Cons

The interface can take time to learn for new users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Arpit Seth

A MUST have Project Management tool!

2018-03-10

Tracking project status.

Pros

Easy integration with GIT commits and Pull Requests.

Cons

I have observed often down times which hampers our day progress. Not sure if that's tool fault.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kirstin Gray

Jira - Great process tracking, agile planning, etc.

2017-02-22

Easy to track the workflow progress and see who is assigned to each issue.

Pros

The reports from JIRA helps the higher management to keep a track on the progress of the project.

Cons

It is a little hard to take full advantage of the features without a lot of SQL knowledge and certain features like calendar integration are not fully there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering JIRA Software

Use JIRA if you have a lot of projects going on at once and if you know anything about Lean, Kanban, etc.

Source: Capterra
Helpful?   Yes   No
Read more
Collin Hinshaw

Excellent Project Management Software

2017-05-18

No more email chains and lost attachments, just clear reporting and time tracking and project management.

Pros

It's great because you can track time and progress to see where people are in the scope of work.

Cons

Because it is so feature rich, it can be a bit intimidating to use at first, but you quickly get the hang of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ganachari Jayanth

JIRA: Great Project management tool and tracking software.

2018-02-23

Great Project management tool and tracking software.

Pros

1.Great project management tool(planning, tracking, Defects,agile projects), features and workflow 2.Very easy to use 3.User can create Bugs, Epics, Stories, tasks, defects, Query, Limitation, Spike very easily 4.Great value for money spent on JIRA 5.Great tool for generating reports, dashboard 6.Simple and transparent tool for Agile project management 7.Highly flexible and customized fields 8.Great UI and easy to access and understand 9.JIRA supports multiple environments like WINDOWS, ANDROID, iOS etc

Cons

1.Big let down is user can not Import "Test's" from the Excel sheet 2.There are so many features which are left(not used in many areas)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 501-1000 employees)

I use it for tracking and monitoring project issues through comments attachments instead of email

2018-04-12

Great tool for issue monitoring and tracking by saving the time to discuss issues in a meeting or via email

Pros

Highly effective in tracking issues Ease of installation Good user interface mostly drag and drop of tasks .

Cons

Little bit slow Not very user friendly(administration settings) Lacks some features(issue reporting should be detailed more,assignment of tasks within a team)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sotiris Boukouvalas

JIRA helped our product development

2017-11-15

Jira is the way to go when it comes to project management.

Pros

Easy transition to any other system Straight forward usage Can adapt to any team/project workflow Easy to organize long term features using epics Linking stories can help on team collaboration

Cons

No easy access on mobile phone Time tracking is not a priority out of the box Same goes for reporting on team utilization Is focused a lot on project management but not necessarily on team management/allocation

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Amit Kumar

Ultimate tool for Managing team and progress

2017-06-28

I am recommending peoples who are looking for project management tool.

Pros

Project management is very much useful to make a project success. Task tracking and progress is one of the best feature of JIRA.

Cons

The look is a little outdated, but this is something you quickly get over when you notice the great capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ashish Agrawal

Best agile project management tool i have used so far

2018-01-16

We use a feature Log Work of JIRA to lof our daily work on tasks and sub-tasks.

Pros

JIRA is popular issue tracking and project management tool developed by Atlassian.

Cons

User has to make 2-3 click to edit task details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Used for a one time project

2018-05-07

Pros

Quickly track the progress of a project and see when certain goals have been met.

Cons

Difficult to share one time projects with other users so they can track the progress of their current project and make comments about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Darian Rawson

Review JIRA Software

2018-06-06

Project management and tracking.

Pros

You'll be hard pressed to find something that offers this as one package, that also offers third party integrations as well as their other offerings that Atlassian brings to the table.

Cons

Plus it takes time to get everything set up and ready to go.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

The Best Tool for Agile Process Management

2017-11-09

Agile process management, issue tracking, project management, feature tracking.

Pros

JIRA combines a more robust workflow and issue tracking software with more typical ticket boards to digitize the post-in note experience.

Cons

Adoption is also a hurdle, but is a problem across all tracking tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Arpit Gupta

It was great, we implemented the process and co-ordination between dev, qa & client.

2017-08-03

Team management, task management & tracking, Defect logging, Timesheets, tasks TAT

Pros

The ease if usability for the users & dashboards, It is quite easy to query and then work on the stats to find any possible status or any details

Cons

For advanced dashboard widgets we need to import the XML files, this is sometimes not good for the administrators.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle Jones

JIRA project management software

2018-01-11

Project management and tracking, bug tracking, and more.

Pros

Great for bug tracking and good for remote teams and also has a mobile interface which is cool.

Cons

Which bigger number of teams the cost is very pricey. With most cons in all products with lots of features it can cause overwhelming tothe user. Other than that I can not think of anything really.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more