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Jared J.
Computer Software, 11-50 employees
Used daily for 1-2 years
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Very complex tool with many ways to use, view and manage development tickets. While there are other solutions out there that are free and offer unique functionality, JIRA maintains the best support and feature set.
When everyone agrees on how to use JIRA, it can really streamline the production process. You're able to organize feature requests and bugs into different stories, so that you can prioritize and keep your app moving forward!
It is possible for some tickets to get forgotten about. The product manager needs to be on top of all the requests under them to make sure nothing gets swept under the rug. Wish there was a better way to manage customer feedback together with internal bug requests.
Sujith K.
Pharmaceuticals, 10,001+ employees
Used daily for 2+ years
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Jira offers customized workflows, seamless issue tracking, extensive integration capabilities, and a wide range of features to streamline project management
Dashboards can be made better. Also, the learning curve is longer for the administrator.