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Kaseya BMS vs Computicate PSA Comparison

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Overview

Kaseya BMS is a business management solution designed to help IT Departments & MSPs manage projects, inventory, CRM, time,...

Computicate PSA is a cloud-based professional services automation (PSA) & business management solution designed for managed...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

6

13

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

5

4

3

2

1

4

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

RR

Rick R.

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

BG

Bianca G.

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Daniel dB B.

Pros

Not enoughreviews yet

Cons

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients.

AR

Anonymous Reviewer

Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult.

RR

Rick R.

Lack of some essential functionality that many bigger MSPs may need.

Fred B.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features74
  • API
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • Billable Items Tracking
  • Billing & Invoicing
  • Budget Management
  • CRM
  • Calendar Management
  • Call Center Management
  • Change Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Management
  • Employee Management
  • Estimating
  • Expense Tracking
  • File Sharing
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Network Monitoring
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Product Roadmapping
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • Vendor Management
  • Workflow Management
  • Total features61
  • API
  • Accounting
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • Billable Items Tracking
  • Billing & Invoicing
  • Budget Management
  • CRM
  • Calendar Management
  • Call Center Management
  • Change Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Management
  • Employee Management
  • Estimating
  • Expense Tracking
  • File Sharing
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Issue Management
  • Knowledge Base Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Network Monitoring
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Product Roadmapping
  • Project Accounting
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • Vendor Management
  • Workflow Management

Integrations

  • Total integrations13
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk
  • Total integrations13
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Zapier
  • Zendesk