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Kaseya BMS vs Metric.ai Comparison

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Overview

Kaseya BMS is a business management solution designed to help IT Departments & MSPs manage projects, inventory, CRM, time,...

Metric.ai is a business analytics dashboard for project-driven companies to monitor KPIs, which integrates with existing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

5

13

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.
We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.
I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Pros

Not enoughreviews yet

Cons

Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients.
Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult.
Lack of some essential functionality that many bigger MSPs may need.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features79
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Management
  • Automated Routing
  • Benchmarking
  • Billing & Invoicing
  • Billing Rate Management
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Client Portal
  • Collaboration Tools
  • Consolidation/Roll-Up
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Management
  • Employee Management
  • Estimating
  • Expense Tracking
  • File Sharing
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Key Performance Indicators
  • Knowledge Base Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Procurement Management
  • Product Roadmapping
  • Profitability Analysis
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Prospecting Tools
  • Quantitative Analysis
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Revenue Recognition
  • Risk Management
  • SSL Security
  • Scheduling
  • Scorecards
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Status Tracking
  • Strategic Planning
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Trend / Problem Indicators
  • Visual Analytics
  • Workflow Management
  • Total features43
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Management
  • Automated Routing
  • Benchmarking
  • Billing & Invoicing
  • Billing Rate Management
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Client Portal
  • Collaboration Tools
  • Consolidation/Roll-Up
  • Contact Management
  • Contract/License Management
  • Cost-to-Completion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Visualization
  • Document Management
  • Document Storage
  • Email Management
  • Employee Management
  • Estimating
  • Expense Tracking
  • File Sharing
  • Financial Analysis
  • Financial Management
  • Forecasting
  • Gantt/Timeline View
  • Goal Setting / Tracking
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Key Performance Indicators
  • Knowledge Base Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Percent-Complete Tracking
  • Performance Metrics
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Procurement Management
  • Product Roadmapping
  • Profitability Analysis
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Prospecting Tools
  • Quantitative Analysis
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Revenue Recognition
  • Risk Management
  • SSL Security
  • Scheduling
  • Scorecards
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Status Tracking
  • Strategic Planning
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Trend / Problem Indicators
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations9
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk
  • Total integrations25
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Kaseya BMS vs. Metric.ai

See how Kaseya BMS and Metric.ai stack up against each other by comparing features, pricing, ratings, integrations, security & more.