NetSuite OpenAir Features

It’s a great tool for time tracking and reporting. simple reports that can be shared with customers

Not many features for project management and resource management capabilities is limited. Also not very user friendly and requires training on its functionalities

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My company used this software for almost 13 years. It wasn't completely awful, as evidenced by the fact that we stuck with it for as long as we did, but I don't have a lot of good things to say about it. It was visually appealing, and once you got the hang of it, the navigation became somewhat intuitive. That's about it.

This software is cumbersome and rigid, and there are so many simple functions that it can't do that it's hard to understand why wasted their time making everything else so complex. The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad. Most of the information is ancient. However, as I think about it, that...

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It’s a great tool to manage projects, resources, submit timesheets and invoice clients

It’s not very user friendly and financial management lacks a lot of functionalities such as producing customer reports which has to be done manually

I've used mostly for time tracking, and not seen the admin access/reporting. However, from an end user perspective, it's basically the same as every other time tracking suite.

the UX seems a bit outdated compared to many others.

OpenAir is designed to integrate with NetSuite and it is possible to do a high volume of billing and tasks efficiently using OpenAir. The software is fairly streamlined to be able to move quickly and process recurring tasks in such a way that non-accounting staff can be comfortable in the UI too.

At my prior company, we were plagued with sync issues whereby data would not port over to Netsuite. Having to constantly work to keep the 2 systems in sync by troubleshooting, activating/de-activating various accounts/projects/etc., and sometimes just guessing at fixes drained significant time that could have been spent in more productive ways.

Great features and tracking of expenses, time, etc. Secure, we used it with SSO Mobile app

So hard to get used to. Not intuitive. Things aren't where you would expect them to be. Slow at times.

This software is perfect for time tracking, project management and invoicing for a professional services organization. It reduces administrative overhead time by seamlessly integrating all of these critical functions. By setting up your projects on the front-end, it allows your organization to more effectively manage your team and projects.

The software is an optimal solution for full integration for project management and administration; however, it did take some time to learn all of the idiosyncrasies of the tool. Once you get proficient, the software is a dream.

We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.

Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is. It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.

I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.

The feature that would be most helpful for us would be an additional column to input the baseline project hours and cost and have it be frozen. This way we could track changes in scope much easier.

Easy to operate, searching for a transaction is improved based on the other softwares and great ERP product.

The ability to connect with other softwares.

Great system for time sheet & expense reporting - very easy to use once you get the hang of it. Proxy access rights work seamlessly.

A little labor intensive, but you can format the system to pre-populate some fields to make data entry smoother.

This is a pretty easy interface to navigate through to record and keep track of all your hours and PTO for projects.

It's difficult and not intuitive when it comes to trying to edit your hours after submitting your timesheet. It's also a little cumbersome that you can't record some of your hours ahead of time if you know you'll be on PTO.

Resource Management through Bookings - I can easily see what my Resource's utilization & Bench time is.

Projects and Bookings could be connected better. Reporting could benefit with more complex reporting. Resource Management Planner view could use a zoom in feature. Project Task Management could be more complex.

Can access from your phone to enter\submit time and expenses

If you enter a wrong amount on an expense, you have to delete the record and create a new one. Sometimes not all of the tasks for time entry show up so I have to wait to use it via the computer.

This product is very configurable but be careful... one change can have a significant impact. In my view, it was too configurable but at least it wasn't "what you see is what you get". Time tracking was ok.

Pretty much everything. The reporting module was horrible. Resource management was clunky. The product seems to never evolve or change. This is a big company so don't expect personalized treatment.

Tracking project progress and time is the only thing this is good for. Heaven forbid you forget something and you have to start all over.

This application is not good, so many missing features and it's only good for tracking your time and project updates. You have to refresh every change, it erases everything if you forgot to add something. Out of 5 stars I'd give it a half star if possible

- Easy to use. - Centralized location make booking and timesheets, so we can generate reports about how the resources are utilized during the week. - also we use it to book a vacation so it can be easily tracked. - you can also check the current projects and the time spend on each project which helps in identifying the areas which need improvement within the org

the way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time.

I can't say many positive things about this, it kept the timesheet data recorded. It was relatively easy to add new client and jobs.

It was NOT user friendly. The tabs and user interface made no sense. The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client. Just clunky and difficult for no reason. We never used it for more than that and they increased the price substantially despite our light use. We cancelled and went with another service.

Great at tracking time & expense. Easy to use to keep track of projects & resources on the projects. Able to do T&M billing easily

Reporting capabilities somewhat limited and hard to integrate with our other software - overall just lacks customization ability

I like the many different options it presents for setting up projects and assigning resources. Also, great way to track time and progress bill.

If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.

Timesheet and expenses approval workflows. milestone and T&M billing rules.

WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance.

Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.

Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.

it helps track all client billable hours and notes and can pull in data from SFDC. I can break out hours per day and comment per each

not as customizable as I would like. I wish we could turn some of the "features" off. Forcing comments makes my time entry quite tedious

Set up for first use was mostly pain free.

setting up the same timesheet over and over again is a bit of a chore. There is no memory of what you did the last time you used it.