NetSuite OpenAir Features

NetSuite OpenAir

The Leading Cloud Professional Services Automation Solution

3.97/5 (34 reviews)

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API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Agile Methodologies
Alerts/Notifications
Approval Process Control
Assignment Management
Attendance Tracking
Batch Processing
Billable Items Tracking
Billing & Invoicing
Billing Portal
Budget Management
Budgeting/Forecasting
Business Process Automation
CRM
Calendar Management
Calendar/Reminder System
Campaign Analytics
Campaign Management
Capacity Management
Change Management
Client Management
Client Portal
Collaboration Tools
Communication Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Contingency Billing
Contract/License Management
Cost-to-Completion Tracking
Create Subtasks
Customer Database
Customer Support
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Invoices
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Deadline Management
Document Management
Document Storage
Drag & Drop
Dunning Management
Email Management
Email Marketing
Email Response Control
Email Templates
Employee Management
Estimating
Event Triggered Actions
Expense Claims
Expense Tracking
File Sharing
Financial Analysis
Financial Management
Forecasting
Gantt/Timeline View
Graphical Workflow Editor
Help Desk Management
Hourly Billing
Incident Management
Interaction Tracking
Internal Chat Integration
Invoice History
Invoice Management
Invoice Processing
Issue Management
Kanban Board
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Maintenance Scheduling
Marketing Automation
Milestone Tracking
Mobile Access
Multi-Currency
Multiple Projects
Online Invoicing
Online Payments
Opportunity Management
Payment Processing
Percent-Complete Tracking
Performance Metrics
Pipeline Management
Planning Tools
Portfolio Management
Prioritization
Progress Reports
Progress Tracking
Project Accounting
Project Billing
Project Management
Project Planning
Project Planning/Scheduling
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Projections
Proposal Generation
Prospecting Tools
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Tasks
Recurring/Subscription Billing
Reimbursement Management
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Allocation & Planning
Resource Management
Resource Scheduling
Sales Forecasting
Sales Pipeline Management
Scheduling
Search/Filter
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
Shared Contacts
Skills Tracking
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Task Board View
Task Editing/Updating
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Tax Calculation
Territory Management
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Time Tracking by Client
Time Tracking by Project
Timer
Timesheet Management
To-Do List
Traditional Methodologies
Utilization Reporting
Vacation/Leave Tracking
Vendor Management
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Agile Methodologies
Alerts/Notifications
Approval Process Control
Assignment Management
Attendance Tracking
Batch Processing
Billable Items Tracking
Billing & Invoicing
Billing Portal
Budget Management
Budgeting/Forecasting
Business Process Automation
CRM
Calendar Management
Calendar/Reminder System
Campaign Analytics
Campaign Management
Capacity Management
Change Management
Client Management
Client Portal
Collaboration Tools
Communication Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Contingency Billing
Contract/License Management
Cost-to-Completion Tracking
Create Subtasks
Customer Database
Customer Support
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Invoices
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Deadline Management
Document Management
Document Storage
Drag & Drop
Dunning Management
Email Management
Email Marketing
Email Response Control
Email Templates
Employee Management
Estimating
Event Triggered Actions
Expense Claims
Expense Tracking
File Sharing
Financial Analysis
Financial Management
Forecasting
Gantt/Timeline View
Graphical Workflow Editor
Help Desk Management
Hourly Billing
Incident Management
Interaction Tracking
Internal Chat Integration
Invoice History
Invoice Management
Invoice Processing
Issue Management
Kanban Board
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Maintenance Scheduling
Marketing Automation
Milestone Tracking
Mobile Access
Multi-Currency
Multiple Projects
Online Invoicing
Online Payments
Opportunity Management
Payment Processing
Percent-Complete Tracking
Performance Metrics
Pipeline Management
Planning Tools
Portfolio Management
Prioritization
Progress Reports
Progress Tracking
Project Accounting
Project Billing
Project Management
Project Planning
Project Planning/Scheduling
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Projections
Proposal Generation
Prospecting Tools
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Tasks
Recurring/Subscription Billing
Reimbursement Management
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Allocation & Planning
Resource Management
Resource Scheduling
Sales Forecasting
Sales Pipeline Management
Scheduling
Search/Filter
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
Shared Contacts
Skills Tracking
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Task Board View
Task Editing/Updating
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Tax Calculation
Territory Management
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Time Tracking by Client
Time Tracking by Project
Timer
Timesheet Management
To-Do List
Traditional Methodologies
Utilization Reporting
Vacation/Leave Tracking
Vendor Management
Workflow Configuration
Workflow Management
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API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Agile Methodologies
Alerts/Notifications
Approval Process Control
Assignment Management
Attendance Tracking
Batch Processing
Billable Items Tracking
Billing & Invoicing
Billing Portal
Budget Management
Budgeting/Forecasting
Business Process Automation
CRM
Calendar Management
Calendar/Reminder System
Campaign Analytics
Campaign Management
Capacity Management
Change Management
Client Management
Client Portal
Collaboration Tools
Communication Management
Compliance Tracking
Configuration Management
Contact Database
Contact Management
Contingency Billing
Contract/License Management
Cost-to-Completion Tracking
Create Subtasks
Customer Database
Customer Support
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Invoices
Customizable Reports
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Deadline Management
Document Management
Document Storage
Drag & Drop
Dunning Management
Email Management
Email Marketing
Email Response Control
Email Templates
Employee Management
Estimating
Event Triggered Actions
Expense Claims
Expense Tracking
File Sharing
Financial Analysis
Financial Management
Forecasting
Gantt/Timeline View
Graphical Workflow Editor
Help Desk Management
Hourly Billing
Incident Management
Interaction Tracking
Internal Chat Integration
Invoice History
Invoice Management
Invoice Processing
Issue Management
Kanban Board
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
Maintenance Scheduling
Marketing Automation
Milestone Tracking
Mobile Access
Multi-Currency
Multiple Projects
Online Invoicing
Online Payments
Opportunity Management
Payment Processing
Percent-Complete Tracking
Performance Metrics
Pipeline Management
Planning Tools
Portfolio Management
Prioritization
Progress Reports
Progress Tracking
Project Accounting
Project Billing
Project Management
Project Planning
Project Planning/Scheduling
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Projections
Proposal Generation
Prospecting Tools
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Real-time Updates
Recurring Tasks
Recurring/Subscription Billing
Reimbursement Management
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Allocation & Planning
Resource Management
Resource Scheduling
Sales Forecasting
Sales Pipeline Management
Scheduling
Search/Filter
Segmentation
Self Service Portal
Service Level Agreement (SLA) Management
Shared Contacts
Skills Tracking
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Task Board View
Task Editing/Updating
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Tax Calculation
Territory Management
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
Time Tracking by Client
Time Tracking by Project
Timer
Timesheet Management
To-Do List
Traditional Methodologies
Utilization Reporting
Vacation/Leave Tracking
Vendor Management
Workflow Configuration
Workflow Management
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Mobile apps

iOS App


215 reviews

Requires iOS 13.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

NetSuite OpenAir Feature Reviews

25 reviewers had the following to say about NetSuite OpenAir's features:

Anonymous
(Computer Software company, 501-1000 employees)

strong PSA tool

2018-12-05

Pros

* strong PSA tool which covers most of the project management aspects including task management, scheduling, resource management, timesheet, billing and invoicing, expense management, revenue tracking etc.

Cons

* UI needs improvement as navigation in resource scheduling and project budgeting takes longer time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Christian P.

Great PM tool, but too many features for my needs.

2018-01-12

Time tracking, resource management

Pros

Also, great way to track time and progress bill.

Cons

If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 501-1000 employees)

Great software for PM, time & expense

2018-06-13

Pros

Great at tracking time & expense. Easy to use to keep track of projects & resources on the projects.

Cons

Reporting capabilities somewhat limited and hard to integrate with our other software - overall just lacks customization ability

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Kendal B.

Almost There

2017-08-10

My PM's choose to use this tool only for Resource & Time Management.

Pros

Resource Management through Bookings - I can easily see what my Resource's utilization & Bench time is.

Cons

Resource Management Planner view could use a zoom in feature.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Heather C.

There are way better products in the market.

2021-08-25

We were trying to run a 150+ consulting firm and outside of time tracking/project tracking/invoicing, there was very little of the product that we could use.

Pros

one change can have a significant impact. In my view, it was too configurable but at least it wasn't "what you see is what you get".

Cons

The reporting module was horrible. Resource management was clunky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan S.

Great tool but lacked some data integrations

2017-10-10

Pros

Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.

Cons

We struggled with integrating the contract data into the project so we could track profitability real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 10001+ employees)

Best expensive and project management tool

2020-06-30

Good software for maintaining expense and project time management and reporting tool.

Pros

Very easy to use and it is very easy to pull reports like time sheets and utilization in scheduled basis.Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA.

Cons

Not really much but sometimes I feel they can do little more improvements on user interface and sometime it is little time taking method for editing submitted time-sheets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle L.

Great Time Keeping and PM Software

2021-02-12

The tool has reduced the time and energy needed to complete these often labor intensive and activities and freed up my time to do more value added work.

Pros

This software is perfect for time tracking, project management and invoicing for a professional services organization.

Cons

The software is an optimal solution for full integration for project management and administration; however, it did take some time to learn all of the idiosyncrasies of the tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Seray Ö.

Quite expensive project management software

2021-01-02

NetSuite OpenAir is a quite expensive project management software which is not flexible for customizations according to our own internal project management requirements.

Pros

NetSuite OpenAir is great project management software especially for expense management and project time configurations.

Cons

NetSuite OpenAir is not flexible for customizing according to our internal project management requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamie M.

Looks like something out of the 80s

2021-04-22

We needed to track our time on projects for billing purposes.

Pros

It was relatively easy to add new client and jobs.

Cons

The tabs and user interface made no sense.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron M.

Terrible Application

2021-02-11

Just a terribly put together application, I think it has potential but someone fell short of development.

Pros

Tracking project progress and time is the only thing this is good for.

Cons

This application is not good, so many missing features and it's only good for tracking your time and project updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve J.

OpenAir makes project tracking easy

2019-04-30

Overall, we have been pleased with the performance and functionality, as well as the support response when needed has been great.

Pros

I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.

Cons

This way we could track changes in scope much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 501-1000 employees)

Meh...

2019-02-01

Pros

I've used mostly for time tracking, and not seen the admin access/reporting. However, from an end user perspective, it's basically the same as every other time tracking suite.

Cons

the UX seems a bit outdated compared to many others.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael N.

its a typical tracking app

2017-07-18

transparent time tracking

Pros

it helps track all client billable hours and notes and can pull in data from SFDC.

Cons

Forcing comments makes my time entry quite tedious

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth V.

Great Timesheet Program

2017-12-14

Pros

This is a pretty easy interface to navigate through to record and keep track of all your hours and PTO for projects.

Cons

It's also a little cumbersome that you can't record some of your hours ahead of time if you know you'll be on PTO.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mohamed A.

Verified Reviewer

openair cloud version is very easy to use

2019-01-03

Pros

- you can also check the current projects and the time spend on each project which helps in identifying the areas which need improvement within the org

Cons

the way to edit timesheets and projects, is a little bit confusing for someone who dealing with it for the first time.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Savannah W.

You can likely make OpenAir work for your needs

2018-09-12

Pros

We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking.

Cons

It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Hard to use but good features

2018-12-22

Painful at first, and even still to this day, but data is all organized and clean.

Pros

Secure, we used it with SSO Mobile app

Cons

So hard to get used to. Not intuitive. Things aren't where you would expect them to be. Slow at times.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Cody M.

Only Niche Industries Should Consider This

2021-06-05

Rather negative - the company I worked for, a Marketing agency, really should not have selected OpenAir. I believe it to be better suited for niche companies who may have non-accounting staff entering transactions/data in a streamlined manner that would then port over to the primary accounting system, NetSuiet.

Pros

The software is fairly streamlined to be able to move quickly and process recurring tasks in such a way that non-accounting staff can be comfortable in the UI too.

Cons

Having to constantly work to keep the 2 systems in sync by troubleshooting, activating/de-activating various accounts/projects/etc., and sometimes just guessing at fixes drained significant time that could have been spent in more productive ways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Rakesh

Professional Services Automation Made Simple

2013-08-28

Integration with multiple CRM and ERP systems at the front end and back end ensures extensibility and easier processing of routine tasks

Pros

For example, the solution integrates with iPhones and iPads.

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Dana M.

Great system for time sheet & expense reporting

2018-04-25

Pros

Great system for time sheet & expense reporting - very easy to use once you get the hang of it.

Cons

A little labor intensive, but you can format the system to pre-populate some fields to make data entry smoother.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Telecommunications company, 501-1000 employees)

Buyer Beware

2018-02-08

Has good billing functionality

Pros

Timesheet and expenses approval workflows. milestone and T&M billing rules.

Cons

WBS very difficult to work with. Reporting leaves much to be desired.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Christopher M.

OpenAir review

2019-10-03

Overall, I like the software and am anxious to see how they improve it next!

Pros

I like that it has the capability to integrate with things like Salesforce and Jira, making it easier for users to complete multiple tasks in one spot.

Cons

The UI still needs a bit of work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Brenda H.

OpenAir review

2018-08-21

Pros

Can access from your phone to enter\submit time and expenses

Cons

If you enter a wrong amount on an expense, you have to delete the record and create a new one.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel C.

OpenAir is a great new tool for project accounting

2019-10-31

After implementation this is a great tool for project accounting and I would recommend to anyone where project accounting is a large part of business.

Pros

The original Projects in NetSuite were not very robust but this tool handles so many processes.

Cons

It can be difficult to keep buying addons for your NetSuite instance. The OpenAir module requires implementation and cannot just be plugged in.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more