NetSuite OpenAir Features

We've really been able to make OA work for us. We use it for resource allocation and planning, expense reimbursements, vacation and sick time submissions, as well as normal daily time tracking. The ability to do all of that in one system is nice. It's fairly customizable if you're tech savvy.

Despite constantly adjusting bookings and information in the OA system, it always seems like incorrect or outdated information sticks around. We've taken to calling them "OpenAir Gremlins". It's not a huge deal, because we know to discount the additional bookings, but it can be frustrating and make resourcing more difficult than it already is. It's also not the most user friendly. Filters allow for highly customizable content, which is great, but can be a bit clunky. Also the "save" vs "save and submit" buttons often leave us with unsubmitted time sheets or vacation requests.

It’s a great tool for time tracking and reporting. simple reports that can be shared with customers

Not many features for project management and resource management capabilities is limited. Also not very user friendly and requires training on its functionalities

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It’s a great tool to manage projects, resources, submit timesheets and invoice clients

It’s not very user friendly and financial management lacks a lot of functionalities such as producing customer reports which has to be done manually

This product is very configurable but be careful... one change can have a significant impact. In my view, it was too configurable but at least it wasn't "what you see is what you get". Time tracking was ok.

Pretty much everything. The reporting module was horrible. Resource management was clunky. The product seems to never evolve or change. This is a big company so don't expect personalized treatment.

This software is perfect for time tracking, project management and invoicing for a professional services organization. It reduces administrative overhead time by seamlessly integrating all of these critical functions. By setting up your projects on the front-end, it allows your organization to more effectively manage your team and projects.

The software is an optimal solution for full integration for project management and administration; however, it did take some time to learn all of the idiosyncrasies of the tool. Once you get proficient, the software is a dream.

I can't say many positive things about this, it kept the timesheet data recorded. It was relatively easy to add new client and jobs.

It was NOT user friendly. The tabs and user interface made no sense. The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client. Just clunky and difficult for no reason. We never used it for more than that and they increased the price substantially despite our light use. We cancelled and went with another service.

Easy to operate, searching for a transaction is improved based on the other softwares and great ERP product.

The ability to connect with other softwares.

Great system for time sheet & expense reporting - very easy to use once you get the hang of it. Proxy access rights work seamlessly.

A little labor intensive, but you can format the system to pre-populate some fields to make data entry smoother.

Resource Management through Bookings - I can easily see what my Resource's utilization & Bench time is.

Projects and Bookings could be connected better. Reporting could benefit with more complex reporting. Resource Management Planner view could use a zoom in feature. Project Task Management could be more complex.

Can access from your phone to enter\submit time and expenses

If you enter a wrong amount on an expense, you have to delete the record and create a new one. Sometimes not all of the tasks for time entry show up so I have to wait to use it via the computer.

Timesheet and expenses approval workflows. milestone and T&M billing rules.

WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance.

Ability to customize to our needs for the user view and the different user levels

Integration between other systems and the ability to make changes after an integration has been completed.

I've used mostly for time tracking, and not seen the admin access/reporting. However, from an end user perspective, it's basically the same as every other time tracking suite.

the UX seems a bit outdated compared to many others.

Great at tracking time & expense. Easy to use to keep track of projects & resources on the projects. Able to do T&M billing easily

Reporting capabilities somewhat limited and hard to integrate with our other software - overall just lacks customization ability

I like the many different options it presents for setting up projects and assigning resources. Also, great way to track time and progress bill.

If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.

Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.

Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.

Set up for first use was mostly pain free.

setting up the same timesheet over and over again is a bit of a chore. There is no memory of what you did the last time you used it.

OpenAir is user friendly and integrates with multiple in house systems.

No cons! I am not familiar with other time systems but OpenAir seems to have it all!

* strong PSA tool which covers most of the project management aspects including task management, scheduling, resource management, timesheet, billing and invoicing, expense management, revenue tracking etc.

* UI needs improvement as navigation in resource scheduling and project budgeting takes longer time