NetSuite OpenAir Pricing Plan & Cost Guide

NetSuite OpenAir

The Leading Cloud Professional Services Automation Solution

3.97/5 (34 reviews)

NetSuite OpenAir Pricing

Starting from: $399.00/month

Pricing model: Subscription

Professional Suite for SMB business starts at $399/month + $49/user/month
Enterprise Suite which includes Resource Management is $899/month + $49/user/month

Competitors Pricing

SwiftKanban

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Free Trial: Available

Nutcache

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Free Trial: Available (No Credit Card required)

Planview LeanKit

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Accelo

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Free Trial: Available (No Credit Card required)

Projectmates

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Free Trial: Available

NetSuite OpenAir Pricing Reviews

Pros

  • It has a great repoting feature that provides great insights about the project progress.Seray Ö.Read the full review
  • Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA.Verified ReviewerRead the full review
  • I like that it has the capability to integrate with things like Salesforce and Jira, making it easier for users to complete multiple tasks in one spot.Christopher M.Read the full review

Cons

  • Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.Jonathan S.Read the full review
  • The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year.Jennie G.Read the full review
  • The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad.Jennie G.Read the full review
80%
recommended this to a friend or a colleague

7 reviewers had the following to say about NetSuite OpenAir's pricing:

Steve J.

OpenAir makes project tracking easy

Used daily for 2+ years
Reviewed 2019-04-30
Review Source: Capterra

Overall, we have been pleased with the performance and functionality, as well as the support response when needed has been great.

Pros
I like the ease of use, seamless integration with most major platforms, flexibility and value proposition.

Cons
The feature that would be most helpful for us would be an additional column to input the baseline project hours and cost and have it be frozen. This way we could track changes in scope much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Seray Ö.

Quite expensive project management software

Used daily for 6-12 months
Reviewed 2021-01-02
Review Source: Capterra

NetSuite OpenAir is a quite expensive project management software which is not flexible for customizations according to our own internal project management requirements.

Pros
NetSuite OpenAir is great project management software especially for expense management and project time configurations. It has a great repoting feature that provides great insights about the project progress.

Cons
NetSuite OpenAir is not flexible for customizing according to our internal project management requirements. Ready project managmeent templates are not sufficient in terms of number and variation of features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jonathan S.

Great tool but lacked some data integrations

Used weekly for 6-12 months
Reviewed 2017-10-10
Review Source: Capterra

Pros
Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.

Cons
Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Kyle L.

Great Time Keeping and PM Software

Used daily for 6-12 months
Reviewed 2021-02-12
Review Source: Capterra

My overall experience has been great. The tool has reduced the time and energy needed to complete these often labor intensive and activities and freed up my time to do more value added work.

Pros
This software is perfect for time tracking, project management and invoicing for a professional services organization. It reduces administrative overhead time by seamlessly integrating all of these critical functions. By setting up your projects on the front-end, it allows your organization to more effectively manage your team and projects.

Cons
The software is an optimal solution for full integration for project management and administration; however, it did take some time to learn all of the idiosyncrasies of the tool. Once you get proficient, the software is a dream.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jamie M.

Looks like something out of the 80s

Used daily for 6-12 months
Reviewed 2021-04-22
Review Source: Capterra

We needed to track our time on projects for billing purposes.

Pros
I can't say many positive things about this, it kept the timesheet data recorded. It was relatively easy to add new client and jobs.

Cons
It was NOT user friendly. The tabs and user interface made no sense. The drop downs didn't toggle well and data would have to be refreshed all together to get the correct information in the drop down in case you wanted to see a different client. Just clunky and difficult for no reason. We never used it for more than that and they increased the price substantially despite our light use. We cancelled and went with another service.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 1/10

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Anonymous

Best expensive and project management tool

Used daily for 2+ years
Reviewed 2020-06-30
Review Source: Capterra

Good software for maintaining expense and project time management and reporting tool.

Pros
Very easy to use and it is very easy to pull reports like time sheets and utilization in scheduled basis.Also easy to evaluate Vacation OFF timing of resource and it will help on OPEX cost estimations and tracking.overall user interface is good and easy to generate reports.easy to integrate with JIRA.

Cons
Not really much but sometimes I feel they can do little more improvements on user interface and sometime it is little time taking method for editing submitted time-sheets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jennie G.

Good riddance!

Used daily for 2+ years
Reviewed 2020-01-21
Review Source: Capterra

Pros
My company used this software for almost 13 years. It wasn't completely awful, as evidenced by the fact that we stuck with it for as long as we did, but I don't have a lot of good things to say about it. It was visually appealing, and once you got the hang of it, the navigation became somewhat intuitive. That's about it.

Cons
This software is cumbersome and rigid, and there are so many simple functions that it can't do that it's hard to understand why wasted their time making everything else so complex. The customer service is AWFUL - long waits to talk to people who are reading from a script. Their online help forum, SuiteAnswers, is equally bad. Most of the information is ancient. However, as I think about it, that probably doesn't matter, because OpenAir hasn't made any significant changes to its platform for many years, despite the fact that they said over and over and over that an update was right around the corner. The very worst thing about it is the astronomically high price. For between 15 - 20 users we were paying over $20K/year. It was overwhelming to think about changing since we had so much data stored in the system, but we have finally taken the leap not to renew our contract and move to BigTime, and I couldn't be happier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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