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NetSuite OpenAir

The Leading Cloud Professional Services Automation Solution

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NetSuite OpenAir Reviews - Page 2

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34 reviews

Recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Buyer Beware

Reviewed 4 years ago

Has good billing functionality

Pros

Timesheet and expenses approval workflows. milestone and T&M billing rules.

Cons

WBS very difficult to work with. Reporting leaves much to be desired. Buggy, inconsistent behaviour. lacks functionality. slow/poor performance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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its a typical tracking app

Reviewed 4 years ago

transparent time tracking

Pros

it helps track all client billable hours and notes and can pull in data from SFDC. I can break out hours per day and comment per each

Cons

not as customizable as I would like. I wish we could turn some of the "features" off. Forcing comments makes my time entry quite tedious

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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OpenAir is NOT Fully Integrated w/ NetSuite

Reviewed 3 years ago
Pros

The customer support team has been great, likely because we have had so many issues.

Cons

The usability, the fact that is was advertised and sold to us as fully integrated with NetSuite (it's parent company which houses all financials) and the increasingly common issues that arise for no reason.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Professional Services Automation Made Simple

Reviewed 8 years ago

NetSuite OpenAir is an excellent solution that combines a comprehensive approach with convenience. Thanks to its integration and customization capabilities, it also extends typical PSA solutions and makes it easy for PSA organizations to track their efforts and be more successful. Integration with multiple CRM and ERP systems at the front end and back end ensures extensibility and easier processing of routine tasks

Pros

specific customizations within the solution makes it an interesting and innovative solution. For example, the solution integrates with iPhones and iPads.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Pretty standard as timesheet tools go.

Reviewed 3 years ago
Pros

Set up for first use was mostly pain free.

Cons

setting up the same timesheet over and over again is a bit of a chore. There is no memory of what you did the last time you used it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for time tracking and reporting!

Reviewed 3 years ago
Pros

OpenAir is user friendly and integrates with multiple in house systems.

Cons

No cons! I am not familiar with other time systems but OpenAir seems to have it all!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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strong PSA tool

Reviewed 3 years ago
Pros

* strong PSA tool which covers most of the project management aspects including task management, scheduling, resource management, timesheet, billing and invoicing, expense management, revenue tracking etc.

Cons

* UI needs improvement as navigation in resource scheduling and project budgeting takes longer time

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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OpenAir is a great new tool for project accounting

Reviewed 2 years ago

After implementation this is a great tool for project accounting and I would recommend to anyone where project accounting is a large part of business.

Pros

NetSuite has added so many great features with OpenAir. The original Projects in NetSuite were not very robust but this tool handles so many processes.

Cons

It can be difficult to keep buying addons for your NetSuite instance. The OpenAir module requires implementation and cannot just be plugged in.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This reviewer only left a rating

Reviewed 5 years ago
Pros

No pros were added to this review

Cons

No cons were added to this review