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Planio vs Basecamp Comparison

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Overview

Planio is an issue tracker and agile project management tool based on open-source Redmine. You'll be able to manage projects...

Basecamp is a collaborative project management, team communication, and daily task tracking application suitable for use...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(20)

5

4

3

2

1

12

8

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

5,999

4,717

1,326

225

67

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

She has been very helpful responding to queries efficiently and effectively and always with great courtesy. She is an asset to your organisation.
I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository.
I would just like to thank you so much for the excellent customer service I have received from your member of staff Louise Engel.

Pros

The overall experience is pretty average and neutral. It is good, quite easy to use and cooperate with other people, but the price for money value isn't great.
My experience with Basecamp is a good but the only challenge is with the customer care ,where I would like to make an enquiry about some but the responds needs to be worked on please.
Platform is easy to use and very helpful to keep a project organized. Additionally, the email based communication and updates is a great asset to keep on top of assigned tasks.

Cons

I raised a ticket and within an hour I had received an acknowledgement of them being able to reproduce the problem and that an engineer had been assigned the issue.
Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem.
If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification.

Cons

The lack of tagging or labels in projects is a bit of a limitation, although ultimately only a minor annoyance in the overall workflow.
Finding the BaseCamp is sometimes difficult. I have lost the link and was delayed in accessing the info.
Since there are no categories or threads, conversations get lost inside Campfire and it is quite difficult to find specific things that were discussed in the past.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features12
  • @mentions
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Automatic Notifications
  • Calendar Sync with Google
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Content Repository
  • Deadline Management
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • File Management
  • Forum / Discussion Board
  • Instant Messaging
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Multi-Department / Project
  • Multiple Projects
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Third Party Integration
  • To-Do List
  • iCalendar Support
  • Total features51
  • @mentions
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Archiving & Retention
  • Assignment Management
  • Automatic Notifications
  • Calendar Sync with Google
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Configurable Workflow
  • Content Repository
  • Deadline Management
  • Document Management
  • Document Review
  • Document Storage
  • Drag & Drop Interface
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Profile
  • File Management
  • Forum / Discussion Board
  • Instant Messaging
  • Knowledge Base Management
  • Microsoft Outlook Integration
  • Multi-Department / Project
  • Multiple Projects
  • Permission Management
  • Prioritizing
  • Productivity Reporting
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search Functionality
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Third Party Integration
  • To-Do List
  • iCalendar Support

Integrations

  • Total integrations6
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk
  • Total integrations198
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Planio vs. Basecamp

See how Planio and Basecamp stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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