Planio vs Bitrix24 Comparison

Overview

Planio is an issue tracker and agile project management tool based on open-source Redmine. You'll be able to manage projects...

Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$24.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(20)

5

4

3

2

1

12

8

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

160

170

66

12

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

She has been very helpful responding to queries efficiently and effectively and always with great courtesy. She is an asset to your organisation.
I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository.
I would just like to thank you so much for the excellent customer service I have received from your member of staff Louise Engel.

Pros

I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000.
It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.
It was a amazing task management and information management software. We can save over business contacts and other related details in this software.

Cons

I raised a ticket and within an hour I had received an acknowledgement of them being able to reproduce the problem and that an engineer had been assigned the issue.
Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem.
If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification.

Cons

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
The Cons section has limited characters for writing, but I could continue with more and more. As a whole we lost hundreds of hours for contacting them to fix bugs.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features12
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Attendance Tracking
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Routing
  • Chat
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Management
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customizable Templates
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Database
  • Employee Portal
  • Event Scheduling
  • Feedback Collection
  • File Management
  • Forms Management
  • Gamification
  • Gantt Charts
  • Goal Setting / Tracking
  • HR Management
  • Instant Messaging
  • Invoice Management
  • Knowledge Base Management
  • Landing Page Templates
  • Mail Merge
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Offline Access
  • Organizational Charting
  • Permission Management
  • Pipeline Management
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Projections
  • Quote Management
  • Real Time Notifications
  • Real Time Updates
  • Records Management
  • Recurring Tasks
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Reporting
  • Search Functionality
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Synchronous Editing
  • Task Management
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management
  • Total features90
  • API
  • Absence Management
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Approval Process Control
  • Attendance Tracking
  • Audit Trail
  • Automatic Backup
  • Automatic Notifications
  • Billing & Invoicing
  • Biometrics
  • Calendar Management
  • Calendar Sync with Google
  • Call Recording
  • Call Routing
  • Chat
  • Client Management
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Contact Management
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customizable Templates
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Database
  • Employee Portal
  • Event Scheduling
  • Feedback Collection
  • File Management
  • Forms Management
  • Gamification
  • Gantt Charts
  • Goal Setting / Tracking
  • HR Management
  • Instant Messaging
  • Invoice Management
  • Knowledge Base Management
  • Landing Page Templates
  • Mail Merge
  • Meeting Management
  • Mobile Integration
  • Multi-Channel Communication
  • Offline Access
  • Organizational Charting
  • Permission Management
  • Pipeline Management
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Projections
  • Quote Management
  • Real Time Notifications
  • Real Time Updates
  • Records Management
  • Recurring Tasks
  • Reporting & Statistics
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Reporting
  • Search Functionality
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Synchronous Editing
  • Task Management
  • Task Tracking
  • Team Calendars
  • Template Management
  • Third Party Integration
  • To-Do List
  • Two-Way Audio & Video
  • Version Control
  • Video Conferencing
  • Web Forms
  • Website Integration
  • Widgets
  • Workflow Management

Integrations

  • Total integrations6
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk
  • Total integrations60
  • Asana
  • Basecamp
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • VisitorTrack
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Planio vs. Bitrix24

See how Planio and Bitrix24 stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.