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ProWorkflow vs CloudBlue PSA Comparison

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Overview

Category Leaders

Keep on top of projects and deadlines with ProWorkflow - a collaboration solution for your team's tasks, time tracking &...

CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

248

5

4

3

2

1

138

90

18

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.5

23

5

4

3

2

1

16

5

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Connects seamlessly with xero. I love it, I tested many demos, it has an attractive interface, accuracy, great support - this task management system gets a 9.8/10 from me.
Excellent team integration, integration of financial and accounting software, but the best benefit for our purpose was the time tracking tool.
ProWorkflow is the administrative backbone of my business. At a glance I can see where a project is, how much time has been spent on it, what tasks have been completed and which ones are outstanding.

Pros

Harmony is a fully featured, and incredibly well supported PSA software. Our platform team had spent countless hours investigating the best possible solution for our unique requirements.
Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.
I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

Cons

So if I have 10 contractors I use, I have to buy full account access for each of them, even though they may only use the software 2-6 times a year. This has always been my biggest complaint.
I dislike the fact that contractors cannot track time in the software.
Reporting section customizing reports is difficult without assistance from proworkflow.

Cons

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information.
Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Cons: We have come across a couple of small bugs but the team at Datalogic are so quick to respond that problems are sorted out straight away with little or no impact.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features180
  • "What If" Scenarios
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Billing
  • Automatic Time Capture
  • Availability Management
  • Backlog Management
  • Bank Reconciliation
  • Bar Chart
  • Batch Processing
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Brainstorming
  • Budget Management
  • Budgeting/Forecasting
  • Business Process Automation
  • Business Process Control
  • Buy Side (Suppliers)
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Channel Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Contingency Billing
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Currency Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Daily Reports
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Deferred Billing
  • Dependency Tracking
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Email-to-Task Conversion
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Enterprise Asset Management
  • Estimating
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • FAQ
  • File Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For IT Project Management
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • General Ledger
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Guest Access
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IT Asset Management
  • IT Asset Tracking
  • Idea Management
  • Import Tasks
  • Incident Management
  • Income & Balance Sheet
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Iteration Management
  • Job Management
  • KPI Monitoring
  • Kanban Board
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Payments
  • Mobile Receipt Upload
  • Mobile Time Tracking
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Period Recurring Billing
  • Multi-board
  • Multiple Billing Rates
  • Multiple Projects
  • Network Monitoring
  • No-Code
  • Offline Time Tracking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Online Time Tracking
  • Opportunity Management
  • Order Management
  • Overtime Calculation
  • Parent Task
  • Patch Management
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Planning Tools
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Pricing Management
  • Prioritization
  • Private Dashboards
  • Problem Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Procurement Management
  • Product Catalog
  • Product Roadmapping
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring Issues
  • Recurring Orders
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reimbursement Management
  • Relationship Tracking
  • Release Management
  • Release Planning
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Request Management
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Revenue Recognition
  • Risk Management
  • Roadmapping
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Forecasting
  • Sales Pipeline Management
  • Schedule Distribution
  • Scheduled / Automated Reports
  • Scheduling
  • Scorecards
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sell Side (Customers)
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Contacts
  • Shift Swapping
  • Single Page View
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Specialty Contracts
  • Spend Management
  • Sprint Planning
  • Status Tracking
  • Strategic Planning
  • Subcontractor Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Tax Calculation
  • Tax Management
  • Team Assignments
  • Team Collaboration
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timeline Management
  • Timer
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Video Chat
  • Video Conferencing
  • Visual Workflow Management
  • Visualization
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features297
  • "What If" Scenarios
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Asset Lifecycle Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Billing
  • Automatic Time Capture
  • Availability Management
  • Backlog Management
  • Bank Reconciliation
  • Bar Chart
  • Batch Processing
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Brainstorming
  • Budget Management
  • Budgeting/Forecasting
  • Business Process Automation
  • Business Process Control
  • Buy Side (Suppliers)
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Campaign Analytics
  • Campaign Management
  • Capacity Management
  • Cataloging/Categorization
  • Change Management
  • Channel Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Completion Tracking
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Contingency Billing
  • Contract Drafting
  • Contract Lifecycle Management
  • Contract/License Management
  • Contractor Database
  • Contractor Management
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Create Subtasks
  • Currency Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Daily Reports
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Deferred Billing
  • Dependency Tracking
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Email-to-Task Conversion
  • Employee Activity Monitoring
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Enterprise Asset Management
  • Estimating
  • Event Triggered Actions
  • Expense Claims
  • Expense Tracking
  • FAQ
  • File Management
  • File Sharing
  • File Transfer
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For IT Project Management
  • Forecasting
  • Forms Management
  • Full Text Search
  • Gantt/Timeline View
  • General Ledger
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Guest Access
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IT Asset Management
  • IT Asset Tracking
  • Idea Management
  • Import Tasks
  • Incident Management
  • Income & Balance Sheet
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Inventory Tracking
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Iteration Management
  • Job Management
  • KPI Monitoring
  • Kanban Board
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leave Tracking
  • License Management
  • Live Chat
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Payments
  • Mobile Receipt Upload
  • Mobile Time Tracking
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Multi-Department/Project
  • Multi-Period Recurring Billing
  • Multi-board
  • Multiple Billing Rates
  • Multiple Projects
  • Network Monitoring
  • No-Code
  • Offline Time Tracking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Online Time Tracking
  • Opportunity Management
  • Order Management
  • Overtime Calculation
  • Parent Task
  • Patch Management
  • Payment Processing
  • Payroll Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Planning Tools
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Pricing Management
  • Prioritization
  • Private Dashboards
  • Problem Management
  • Process Change Tracking
  • Process Modeling & Designing
  • Procurement Management
  • Product Catalog
  • Product Roadmapping
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Purchase Order Management
  • Purchasing & Receiving
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring Issues
  • Recurring Orders
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reimbursement Management
  • Relationship Tracking
  • Release Management
  • Release Planning
  • Reminders
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Request Management
  • Requirements Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Revenue Recognition
  • Risk Management
  • Roadmapping
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Forecasting
  • Sales Pipeline Management
  • Schedule Distribution
  • Scheduled / Automated Reports
  • Scheduling
  • Scorecards
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Self Service Portal
  • Sell Side (Customers)
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Shared Contacts
  • Shift Swapping
  • Single Page View
  • Single Sign On
  • Social Media Integration
  • Source Tracking
  • Specialty Contracts
  • Spend Management
  • Sprint Planning
  • Status Tracking
  • Strategic Planning
  • Subcontractor Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Tax Calculation
  • Tax Management
  • Team Assignments
  • Team Collaboration
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Testing/QA Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timeline Management
  • Timer
  • Timesheet Management
  • To-Do List
  • Traditional Methodologies
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Vendor Management
  • Version Control
  • Video Chat
  • Video Conferencing
  • Visual Workflow Management
  • Visualization
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations24
  • Asana
  • Basecamp
  • Dropbox Business
  • GitHub
  • GitLab
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Xero
  • Zapier
  • Zendesk
  • Total integrations28
  • Asana
  • Basecamp
  • Dropbox Business
  • GitHub
  • GitLab
  • Gmail
  • Google Calendar
  • Google Drive
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Teams
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Trello
  • Xero
  • Zapier
  • Zendesk