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ProWorkflow vs Salesforce Service Cloud Comparison

Overview

Keep on top of projects and deadlines with ProWorkflow - a collaboration solution for your team's tasks, time tracking &...

Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$20/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$25/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

123

83

17

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

263

195

38

11

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The application is a terrific and excellent tool for my time management and also integrates with my financial packaging which makes it so easy for me.
Offers a lot of useful and powerful functionality for managing projects including file sharing, notifications and time sheets. Love the built in messaging tool, really useful.
Task Templates are a lifesaver. It is simple enough not to take up all your time but powerful enough to ensure all your information is stored and easily accessable.

Pros

This platform is very easy to use and continues to improve with every update. Amazing for sales/recruiting and always has a responsive customer service.
It has an interesting interface, very affordable when it comes to be used and a top quality technical service.
It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.

Cons

Emails if the wrong address no notification comes back to tell you that it was nit delivered.
Standard reporting is very limited, and setting up customized reporting is difficult.
Although if it catches at least 1 hour of billable time a month, that would've been missed otherwise, it pays for itself.

Cons

One of the disadvantage which i find is to be with the pricing as it is on a bit higher side and the downtime is sometimes is very irritating.
Lack of pdf generation on clicking of custom button is a MAJOR limitation. Very poor customer support.
Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features105
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billable Hours Tracking
  • CRM Integration
  • Calendar Management
  • Call Transfer
  • Caller ID
  • Case Management
  • Categorization
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Management
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Goal Setting / Tracking
  • Guided Problem Solving
  • History Tracking
  • Incident Management
  • Instant Messaging
  • Invoice Management
  • Invoice Processing
  • Issue Management
  • Issue Tracking
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Lead Assignment
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Department / Project
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Multiple User Accounts
  • Online Forums
  • Order Management
  • Performance Management
  • Performance Reports
  • Permission Management
  • Personalized Profiles
  • Pipeline Management
  • Planning Tools
  • Prioritizing
  • Problem Management
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Notes
  • Project Planning
  • Project Templates
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Records Management
  • Recurring Tasks
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Request Routing
  • Resource Management
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SLA Management
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Reporting
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Support Ticket Tracking
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Template Management
  • Third Party Integration
  • Time & Expense Tracking
  • Timeline Management
  • Timer
  • Timesheets
  • To-Do List
  • Two-Way Audio & Video
  • Video Support
  • Website Integration
  • Widgets
  • Work Order Management
  • Workflow Management
  • Total features97
  • API
  • Access Control
  • Accounting Integration
  • Accounting Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Application Integration
  • Approval Process Control
  • Archiving & Retention
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Authentication
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billable Hours Tracking
  • CRM Integration
  • Calendar Management
  • Call Transfer
  • Caller ID
  • Case Management
  • Categorization
  • Charting
  • Chat
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Collaborative Review
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Compliance Management
  • Conferencing
  • Configurable Workflow
  • Contact Database
  • Contact History
  • Contact Management
  • Contract Management
  • Contractor Management
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Dashboard Creation
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • Email Integration
  • Email Notifications
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Communities
  • Employee Management
  • Escalation Management
  • Event Management
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Management
  • File Transfer
  • Forecasting
  • Gantt Charts