smartQ Features

smartQ

Workflow visualization, agile project management, task tracking and team collaboration app

4.48/5 (33 reviews)

smartQ Feature Summary

  • Team Roles
  • Share Notes and Files
  • Tickets by Email or Form
  • iPhone app
  • Ticket Form Designer
  • Threaded discussions and file attachments
  • Project Performance Report
  • External Access for non-registered users
  • Track tasks, issues, tickets
  • Email notifications and private notes
  • Share Notes and Files
  • Mark tickets with three-color stars
  • Customize your Ticket fields
  • Customize your Workflow
  • Customize Project Roles
  • Unified Notes & Files area across all the tickets
  • Board View, Ticket View and List View
  • Export tickets to CSV and Excel
  • Email notifications and private notes
  • Assign people to each role

Project Management & Planning Feature Comparison

Most popular features of all Project Management & Planning apps

API (201 other apps)
Activity Dashboard (129 other apps)
Activity Tracking (121 other apps)
Automatic Notifications (122 other apps)
Collaboration Tools (156 other apps)
Drag & Drop Interface (123 other apps)
Gantt Charts (113 other apps)
Multiple Projects (105 other apps)
Prioritizing (139 other apps)
Progress Tracking (122 other apps)
Project Management (162 other apps)
Project Planning (124 other apps)
Project Time Tracking (165 other apps)
Project Tracking (117 other apps)
Projections (335 other apps)
Task Management (137 other apps)
Task Planning (107 other apps)
Task Tracking (140 other apps)
Third Party Integration (128 other apps)
Timesheets (113 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


30 reviews

See all iPhone Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


11 reviews

See all Android Apps

smartQ Feature Reviews

25 reviewers had the following to say about smartQ's features:

Tony Sim

SmartQ User Experience

2019-02-19

It makes my day-to-day tasks much easier just from looking at the home page.

Pros

It has an easy and user-friendly interface with drag and drop features so that tickets can be easily tracked.

Cons

When we (the administrators) manually create tickets for a requestor, it does not send automatic email notifications to the intended recipient.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Whidden

What I have Experienced with SmartQ

2019-01-30

Task management To-do list always accessible

Pros

I like it since it is easy to search on all search engines and sign up within few minutes.

Cons

Not that serious, but reporting tools are not that powerful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 1001-5000 employees)

Great affordable tool for project management across teams

2019-02-19

We use SmartQ for internal project requests and troubleshooting for managing our SaaS integrations. Different team members across the organization are able to submit a request for projects to execute or things to look into and troubleshoot.

Pros

I learned/used SmartQ in less than an hour - it is highly customizable to fit your team's need/use. You can add as many required fields as you need on a ticket submission, and you can grant access to people across different teams. It's really common-sense to use.

Cons

I think the design/user interface can use a face-lift... but honestly don't think it matters that much - it works well for what it's inteded for.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Mindstrong

Great Basic Drag n Drop Workflow

2019-02-19

The product is an invaluable tool if you have a production type workflow and want to keep track of orders.

Pros

Simple, elegant user interface, easy to configure basic drag and drop workflows.

Cons

File Upload is a pain - it's done in the 1980's way - you have to upload the file, wait, and then press submit. If you forget to press submit you lose your file. The amount of cloud storage is ridiculously small for what you pay. The Android app took years to come to market and is extremely basic and has no offline mode and is just a really cheap, quick portal.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Greg Chandler

4 Years and Counting

2019-02-19

Have been using it since 2015 and am very pleased. Keeps track of all three of the divisions in my company with the ability to interchange with a click of a button.

Pros

Adaptability, drag and drop, colors, work flow

Cons

Did not integrate easily with google calendar

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracy Tydeman

smartQ is an Easy, Efficient Project Management Tool

2019-02-20

We juggle so many projects at one time, it is really hard to keep track of stuff and smartQ just takes all that hard work out of my hands.

Pros

We're able to keep track of notes for each project, and if a few years go by and we need to pull up a project again, we can find it in a few seconds in the archives.

Cons

I think the ONLY thing I don't like is that the "upd" tag that comes on when a ticket is updated, never goes away unless you click on the ticket again. I think that is great if you're NOT the one who made the update. But if you're the one who updated it, I think that it would be much better if it went away in a few hours, or something. That's my only complaint though!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anyugel Marcano Torres

Verified Reviewer

Cool project management tool which built around a visual task board

2018-05-09

Pros

It is a good tool for project management that offers enough versatility and personalization by the user.

Cons

The support is just in english and if you have other language speaker in your team is a mess. Also, It doesn't work on phones with a screen resolution lower than 320 x 480 pixels and it have issues with compatibility when is reading comments and notations made it in another apps.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Serena Gallardo-Ramos

Great tool we have used it for years.

2019-02-20

The support for this tool is very good.

Pros

We use it for many things in our organization including tracking request from external parties. We also track cross-department internal workflow using the tool.

Cons

The only downfall for our use is that all incoming tickets not created within the software have to come into the same project. Having rule bases filters that allow the tickets to get separated when received would make this a better product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Disarea


We already added the possibility to post tickets via email into any project:
https://blog.getsmartq.com/2018/03/post-tickets-to-any-project-via-email/

-smartQ Team

Read more
Trey Knipp

Task management is made straightforward by SmartQ

2019-01-29

Visualizing workflow in my department.

Pros

SmartQ has intuitive interface and smooth design.

Cons

I do not have any dislike for SmartQ-it really rocks if I have to admit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Grace Claus

So-so project management software

2019-02-20

They've always responded quickly and personally to me, even preserving a particular feature that our team used while it was being phased out.

Pros

It keeps most of our projects organized in one place.

Cons

There aren't enough integrations with other applications we use, and SmartQ isn't as flexible as something like Notion or Airtable for the specific ways our team would like to organize our projects.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah Gray

Awesome for teachers and data tracking!

2019-01-30

Tracking student discipline and write ups in house, tracking problems between teams, common offenses and problem solving for students discipline behaviors.

Pros

It’s so easy to use, even on a mobile device for a quick note or documenting data.

Cons

Maybe the users who need more experience with it to use it accurately. Nothing with the software - it’s great

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

Perfect Follow Up

2019-02-19

It has made my tracking of orders easy

Pros

Easy to use Color to identifico easy each process Value for money

Cons

None at the moment. Hope not to have one since it is so friendly to use.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Day

Really Helps Me to Schedule

2019-02-19

The custom fields enable me to customize the tasks to match my production needs.

Pros

Easy to use, very robust features, and allows customization.

Cons

I wish it had the ability to print images I add to the notes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Erin Van Sickle

Excellence in Education!

2019-01-31

My school is using it to track student behaviors - it is a great communication tool between teachers and administrators.

Pros

It is is easy to learn, and it is very efficient - the less clicks the better!

Cons

More video tutorials to explain the features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Laurin Jr

North County IT Consulting Serivces

2019-02-19

I can track multiple tickets from multiple customers and multiple levels of support.

Pros

It's easy to use and creates great workflows.

Cons

Inability to email anyone outside of licensed users or ticket originators. I'd like to send email updates to my customers but the ticket originator may not be the person who needs the information. In many cases, they contact me with a problem and I create the ticket. This means I had to buy accounts for my key customers and still need to copy messages to email to send to people who submit tickets through my email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Talia Davis

Great discioline management app

2019-01-30

Pros

Very easy to use and track data. It's good to see all infractions for each kid.

Cons

I have No cons. I like everything about it.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, 5001-10000 employees)

smartQ review

2019-01-31

Pros

I like how easy it is to use - especially to track progress and distribute work among the research team at Pitt.

Cons

The graphics are a bit childish and distracting - but other than that everything is fine.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Wine and Spirits company, 11-50 employees)

Excellent Organizational Tool

2019-02-19

It's so easy to log in each day and see what's assigned to me or what's coming down the line.

Pros

I love that you can set up different categories and easily drag a ticket from one to the other.

Cons

That when you reply to an email you received it doesn't lay it out in an easy to see way in the platform ticket.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Disarea


"That when you reply to an email you received it doesn't lay it out in an easy to see way in the platform ticket."

Could you evaluate on this please? Just email support [at] getsmartQ.com.

- smartQ Team

Read more
Anonymous
Senior Manager, Global Social Media (Computer Software company, 1001-5000 employees)
Verified Reviewer

Detailed to-do list at your fingertips!

2018-01-09

Pros

SmartQ has been a lifesaver when it comes to organizing all project requests and status.

Cons

I do not like how the tickets go to "red" when the due date has been extended. Makes me feel like the ticket is still overdue but it's not.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Allison Betancourt

Simple to use Limited in scope

2019-02-19

It would be nice to be able to change the size of a text box to fit items next to one another. Drag and drop of uploads would make it faster and easier to upload.

Pros

Easy to update Easy to navigate Simple display

Cons

Form is restrictive in format Sorting is manual

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Disarea


Allison,

We plan to review our ticket form. Right now text box can be placed next to each other, two per line, you just need to use half-form size for them.

What sorting is manual? Where do you want it automated?

We do have drag and drop for file upload. When you add a note you can easily drag files into it. Or you are referring to another place?

- smartQ Team

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Erik Fikkert

Very useful but struggles to fit

2019-02-19

It has worked for us but isn't quite there for our needs long-term.

Pros

It functions well for basic customization and the template builder has helped a ton

Cons

The mobile integration and overall user experience is messy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony Ledesma

Customer for over 4 years.

2019-02-20

It's improved our quality of life at work vastly, I definitely recommend this product to everyone I come across if they're looking for a solution to improve efficiency and quality of work overall. We had paper lists everywhere for work orders and Smart Q eliminates that by allowing you to create a work order section and other variances for work related items. We have an open orders section, an RMA section, and a needed parts section.

Pros

I like the ability to add your own options and to have it accessible through multiple accounts on multiple machines.

Cons

The report features could be improved with more available options to change and download a custom report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 501-1000 employees)

Get's the job done

2019-02-19

Improvements to be made in the mobile app would be good.

Pros

The opportunity to have your jobs listed out, all in one place, simplifies workflow for the team

Cons

There is a lack of features that enhance the workflow, make things easier, the App does not seem to do as good a job as when using it on a desktop.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Disarea


What features do you want to see on iOS/Android apps? If you are using the tablet - you can just use the full version in the browser...

- smartQ Team

Read more
Tom Breitweiser

Simple but Powerful

2019-02-20

We have used this product for over two years it has allowed us to visually manages some processes and improved our response time for our customers.

Pros

Good reporting

Cons

Access for External users is limited and not a versatile as I had hoped.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Design company, 1-10 employees)

Been growing with SmartQ

2019-02-19

Pros

Easy to use, customer support, visual, and easy to search

Cons

There are limitations and challenges with trying to include multiple people on a job, don't love that comments aren't exported nicely

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Disarea


What are the issues you are having in including multiple users into the ticket team?

Also, what are the issues you are having with exporting the Notes? Are you using the General Report for that?

-smartQ Team

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