Smartsheet Pricing, Features, Reviews & Comparison of Alternatives

Smartsheet Reviews

Smartsheet

Online Project Management & Collaboration

4.36/5 (208 reviews)
346

Smartsheet.com, a leading Software as a Service (SaaS) company, offers an enterprise-ready cloud app for work management and collaboration. The award-winning tool is trusted by more than 80,000 businesses and millions of users in over 175 countries.

Regarded for its online project management, collaboration, and file sharing features, Smartsheet's intuitive spreadsheet-like app is used broadly to track and manage diverse types of work including: team projects and task lists, customer information, sales pipelines, event schedules, and business processes.

Customers can access their accounts online via www.smartsheet.com or through integrations with leading web services. Smartsheet is a top-rated online project management solution for Google Apps and Salesforce, and is also integrated with leading web apps such as Box, Dropbox and Zapier.

Since 2006, Smartsheet has established a proven track record for ease of use, security, and system availability. Customers include small and medium businesses, Fortune 500 companies, and academic institutions, as well as local and federal government agencies.

The management team is composed of experienced business leaders with a track record of building innovative, easy-to-use business software. The company’s headquarters are located in Bellevue, Washington. Investors include Sutter Hill Ventures, Insight Venture Partners, and Madrona Venture Group.
www.smartsheet.com

Smartsheet Overview

Pricing

Starting from: $14.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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Smartsheet screenshot: Product LaunchSmartsheet screenshot: Easy, intuitive drag and drop Gantt chartsSmartsheet screenshot: Resource Management functionality for teamsSmartsheet screenshot

Smartsheet Reviews (208)

Most positive review

 Excel on Steroids

Having previously used Excel for day to day planning or Project Server for major projects, we were looking for an intuitive, cost effective, collaborative work management solution. Having tried several, Smartsheet ticked all the boxes. As business efficiency Consultants, we help Businesses to ...

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Reviewed 11th of October, 2016 by Gwen Rymill

Most critical review

 worth trying

Well I am a spread sheet user so I found it pretty easy to use but many people who are not experts will need to take learning lessons in order to use it. At a friend's recommendation joined smart sheet software. It is quite brilliant and extremely helpful. This software is extremely easy to use ...

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Reviewed 25th of September, 2016 by Eric Megan

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Smartsheet Screenshots (4)

Smartsheet screenshot: Product LaunchSmartsheet screenshot: Easy, intuitive drag and drop Gantt chartsSmartsheet screenshot: Resource Management functionality for teamsSmartsheet screenshot

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, French, German, Italian, Portuguese, Russian, Spanish
Support Options
Online Support, Phone Support, Video Tutorials

Smartsheet Pricing

Starting from: $14.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Plans start at $14.00/mo. (*Users create sheets and decide who and how others can collaborate on them. Collaborators are invited to sheets with edit or view permissions. A user requires a Smartsheet license, collaborators have free access.) Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Competitors Pricing

Clarizen

Starting from: $45.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Bolste

Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Asana

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Smartsheet

  • Familiar spreadsheet-like interface
  • Flexible: customize your project to work the way you do
  • Attach files & Google Docs to any task (row)
  • Task dependencies
  • Collapsible sub-tasks
  • Cell linking
  • Access via mobile & tablet devices
  • Automatic reminders
  • Automatic notifications
  • Task management
  • Collaborative tools
  • Collaborative workspace
  • Collaborative review
  • File management
  • Commenting
  • Project notes
  • Document management
  • Communication management
  • Card view
  • Activity dashboard
  • Dashboard creation
  • Deadline tracking
  • Calendar management
  • Calendar sync with Google
  • Web forms
  • Feedback collection
  • Periodic reporting
  • Scheduled reporting
  • Real time data
  • Real time updates
  • File sharing
  • Document review
  • View history of changes on any cell
  • Project management
  • Project planning
  • Project time tracking
  • Time tracking by project
  • Permission management

Benefits

Seamless integration with Google Apps:
- Sign in with your Google account info
- Sync with Google Calendar
- Works with Google Drive: attach Drive files to any row in Smartsheet
- Update project info from Gmail
- Import/Export between Google Spreadsheet and Smartsheet
- Import Google Contacts
- Open attached Microsoft Project and Excel files in Google Drive

Salesforce integration:

Smartsheet and Salesforce work together for ultimate productivity. Link project sheets to Salesforce accounts, contacts, opportunities or cases for real-time collaboration on project status, files, and discussions. Other perks include:
- Single sign-on from Salesforce
- Create new project sheets from Salesforce
- Link to existing project sheets
- Access key project sheets from any Salesforce account, contact, opportunity or case.

Box integration:

Collaboration takes on new meaning with the Smartsheet and Box integration. The cloud apps are easy to use together and offer instant value. Teams can quickly share and collaborate on files related to specific projects with internal staff as well as external teams, including vendors clients and contractors. Some other benefits include:
- Perfect for the Small Teams or Large Enterprise: Smartsheet and Box are easy to use, don't require IT to install or manage, and immediately deliver value to users
- Add Structure, Save Time: Access files from Box in the context of your project or task
- No Need to Upload New Versions: All changes made to documents in Box are instantly available in Smartsheet
- Share Files with Teams Near and Far: Smartsheet's project sharing and row sending capabilities allow you to share files in Box with other team members with a click of the mouse
- A Little or A Lot: Link a specific document - or an entire folder of documents - to your Smartsheet project

Alternatives to Smartsheet

GetApp Analysis

A cloud-based project management solution, Smartsheet is an integrated platform combining essential tools for work management, file sharing, and collaboration. Using a familiar spreadsheet interface that requires zero to minimal learning curve, it enables businesses of all sizes to organize and coordinate work of any kind, from organizing a product launch to structuring budgets or deal pipelines.

Flexible and customizable, you can set it up to your liking, instead of you adapting to it. With all your tasks, files, documents, and processes in one centralized place that your team and collaborators can access anytime, anywhere, running your day-to-day operations doesn’t have to involve numerous phone calls, email or SMS exchanges to get things done.

Smartsheet’s core features include Gantt charts, file sharing, collaboration, alerts and reminders, and reporting.

What is Smartsheet?

With the simplicity of a spreadsheet but the power of a project management, database, and collaboration solution in one, Smartsheet is used by more than 5 million users and 60,000+ businesses in 175+ countries. The mobile app enables on-the-go project management and task completion, and automated push notifications alert pertinent people of changes in real time.

Workspaces can be created to share sheets, folders, and reports, and a sheet can be published as an interactive sheet or read-only HTML page that you can embed on your website or link in an email. Smartsheet’s cell linking functionality enables you to link data across multiple sheets, such as when you’re aggregating departmental budgets in a single sheet or creating cross-project dependencies. Linked cells automatically update when information in the source sheet changes.

Main Features

Gantt Charts

Gantt charts are a visual way to plan and schedule projects, assess timelines, analyze resource assignments, and understand task prioritization and dependencies. Smartsheet’s interactive Gantt charts allow teams to stay up to date on the progress of a project through color-coded task status levels that can be set up via a simple rule called conditional formatting. This way, even at a glance, those involved in the project are immediately aware of what’s going on.

Smartsheet’s user-friendly drag-and-drop interface makes it easy for you – even when you're new to Gantt charts – to update a project, adjust a date, or reassign a task.

File Sharing

At the heart of every team-based project are files that take on various forms – PDFs, documents, spreadsheets, presentations, images, videos, and more. And then there are threaded discussions and free-form notes to keep everyone in the loop and apprised of the project’s progress. Smartsheet enables team members and other stakeholders to collaborate on various pieces of a project through file sharing.

Files and attachments are in one central location, and available to you anytime. To attach an item to a row on your sheet, simply click on the plus sign in the paperclip column or go to the row menu and select Row Attachments from the options. You’re then ready to drag and drop files to the attachment window. You can also click on the Attach button to navigate to the locations of the files you want attached. Attachments can be from your computer or sites such as Dropbox, Google Drive, Evernote, and Box.

Collaboration

For teams to effectively collaborate on tasks, Smartsheet allows you to share your sheets, send row attachments, or publish sheets as a webpage. Multiple people can simultaneously work on a sheet, and the latest version of a shared sheet is available to collaborators anywhere, anytime, and on any device.

Smartsheet’s Highlight Changes feature is a handy tool to visually keep track of recent changes to a shared sheet. Alerts can be set up to notify collaborators of any changes. There’s also a lock feature you can use for rows or columns you don’t want changed. Update requests to rows or columns can be requested, and individual rows can be shared even with others without a Smartsheet account.

An entire sheet can be sent as an email attachment or published as a webpage, which can be accessed by anyone with a link. The published sheet can be made editable or read-only.

Alerts and Reminders

The Smartsheet Alerts and Reminders feature enables you and your team to keep track of changes to a sheet and remember important dates, such as upcoming deadlines, meetings, and board room presentations, among others.

To create an alert for changes made to a sheet, go to the Alerts tab and click on New Notification. Specify who receives the notification, how often, and under which circumstances or conditions. For new reminders, from the Alerts tab, click on the New Reminder button. Identify who gets the reminder and the date it should be sent. Alerts and notifications are received via email.

Reporting

For a view into the status of your tasks and projects, Smartsheet’s reporting functionality provides high-level insight into tasks that are behind schedule, those that are becoming due, aren’t assigned yet, assigned to a specific person, and so on. Just like sheets, reports can be shared or sent as an attachment. They can also be saved as Excel or PDF files, or sent out on a recurring basis.

To create a report, click on the Add New (+) button and select Blank Report. The Report Builder then lets you select the sheets you want included in the report. Depending on the type of report you need, you can choose a single or multiple sheets. The columns you include in your reports are totally up to you.

Integrations

Aside from an open API that allows you to build your own integrations, Smartsheet readily integrates with third-party apps such as Microsoft Outlook, Evernote, DocuSign, Box, Dropbox, Google Apps, iCal, Harvest, MailChimp, Marketo, Salesforce, JIRA, Office Timeline, OneLogin, Tableau, Zapier, and many more.

Pricing

When your free 30-day trial expires, you can upgrade to any of Smartsheet’s subscription options: Basic, Team, or Enterprise. Basic is for individuals and is priced at $14 per month, if billed annually. It can accommodate an unlimited number of collaborators, has a total storage capacity of 3 GB, and supports Gantt charts, web forms, mobile, customization, and a total of 10 sheets.

Team is priced at $39 per month, if billed annually, for three creators and unlimited collaborators. Storage space is 45+ GB. The app accommodates 150+ sheets and carries all Basic features plus reporting, user management, groups, and resource management. Each additional creator costs $9 per month.

Pricing for the Enterprise account can be requested from Smartsheet’s sales team. Aside from all the features available in the Team plan, the Enterprise subscription covers unlimited sheets, unlimited file storage, dedicated support, single sign-on, and automated provisioning.

Discounts are available for schools and nonprofits.

Bottom Line

  • Project management software with the familiar look and feel of an Excel spreadsheet
  • Integrated platform for work management, collaboration, and file sharing
  • Enables sheets and reports to be shared or sent to people without a Smartsheet account
  • Has numerous sheet templates available in the templates library
  • Available as a mobile app for the iPhone and iPad, Android, and Kindle Fire

Videos

Elisa McGinnis

Easy to use!

22/08/2017

Smartsheet has really helped develop our business into a smooth working environment! Keeping track of numerous properties on one system we can all communicate, even always on the go, their app is easy to use and super convenient!

Pros

It is easy to use and helps keep our company organized even on the go! With so much information, documents, and photos saved we have finally found a way to keep things simple and efficient.

Cons

With so much information and documents saved at times it can run a little slower but overall a well developed software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kathy Adams

Great team product with built in training

18/08/2017

Great tool to help the accidental PM succeed.

Pros

Very easy to use, intuitive. Great templates. Excellent articles on best practices such as how to use a RACI chartv and symptoms of when one is needed.

Cons

Can't track time worked on a project so no time reporting. Minimal agile functionality. Sites reporting wasn't intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tanner Denning

Glitchy and can overload once you have a lot of information, but good software for project management

17/08/2017

Pros

Easy to organize and edit to your needs. Some functions and filters allow for ease of use and for good organizational procedure.

Cons

At times, the software will shut down due to overload / too much information to load. Crashes computer sometimes, loses information. Does not allow for multiple people working on a shared sheet more than one at a time without issues in saving

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Fred Torillo

Smartsheet is a gem....

14/08/2017

Wish I had this program 10 years ago.

Pros

Easy to implement. Reasonable cost. Online help and tutorials. Does take a little time to learn how to use its full functionality but worth the effort. If you're an excel user you will be ahead of the game.

Cons

Nothing really comes to mind except some features take time to discover. Like any other program there is always room for improvement but Smartsheet is a winner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sheri Morriss

Smartsheets was extremely easy to use.

12/08/2017

I liked everything about this software and would definitely recommend it to everyone.

Pros

With smart sheets, I was able to use it for just about everything. I liked that I could keep track of multiple contracts and deadlines.

Cons

I did not find anything that I liked least. I found the software to be quite easy to use and didn't have any problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Fischer

Makes Project Management easy!

11/08/2017

Pros

I really liked how I could create templates for our projects, enabling me to streamline the process and immediately get our client deadlines into full view. I also REALLY loved being able to see how people's time is managed between projects. At Jettison, we strongly believe in work/life balance - so 100% loading someone was never an option. Having that feature allowed me to take a look and re-plan or assess ways to lessen a team members load without effecting overall deadlines.

Cons

Our company was eventually too small for Smartsheets. It was harder to assess the value of the product with the amount of products we were putting into. Don't get me wrong - we loved using it, but once we started to shrink, it seemed there were easier ways to manage our smaller projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Carl Prestidge

Scheduling projects

10/08/2017

Pros

So easy to add to, alter, add notes, and at a quick glance I can see if a project is behind schedule

Cons

I would like be able to comment on the gantt. cells. also to get more options of project status in graph formats,

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lillia Wild

Super easy to use!

08/08/2017

Pros

Easy to use and I love the feature that you can create a form and use it for surveys or other forms to be sent out.

Cons

Lacking some of the shortcuts that excel has but otherwise super easy to use and export into an excel sheet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Karthic Srinivaas

Smartsheet - Smart Indeed

08/08/2017

Pros

Very similar to Excel so it is quite easy to learn. You can actually learn on the go even if you don't know how Excel works. It helps to collaborate with others easily and it has features that are needed for project management and nothing more. Easily applicable to all the sectors.

Cons

There are not many complaints but for the fact that they are not that eye-candy. Certain modern project management tools like Wirke, Biteable are more eye catchy and flashy compared to smartsheet.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mahesh  Mariappan

More excel friendly environment

08/08/2017

Add more functionality in form design

Pros

Excel friendly environment, ease to understand. Customization made simple. More templates helps to develop

Cons

Forms are not configurable. Database connectivity missing. Html friendly form design is missing. Need more sample videos.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more

Who is Smartsheet For?



  • Experience level: Beginner to advanced
  • Industry: All industries
  • Business size: Small businesses to large enterprises
  • Departments/roles: Anyone in an organization, third-party vendors, partners, and collaborators
  • Budget/point: The Basic plan is priced at $14 per month, when paid annually.
  • Example customers: Netflix, Groupon, Unisource, Colliers International, US Holocaust Memorial Museum, New England College of Business and Finance, and Twin Cities Habitat for Humanity
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