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Smartsheet Logo
Smartsheet
4.5
(2.9K)

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An online work execution platform for any size organization.

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(153)

Smartsheet Features

Features Summary

Functionality

4.3

/5

2.9K

Total features

219

49 categories

Smartsheet features

API
Access Controls/Permissions
Activity Dashboard
Activity Planning
Activity Tracking
Ad hoc Reporting
Agile Methodologies
Alerts/Notifications

Common features of Project Portfolio Management software

API
Activity Dashboard
Activity Tracking
Assignment Management
Budgeting/Forecasting
Calendar Management
Change Management
Charting

Price starts from

9

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

2.9K

Price starts from

9

/user

Per month

visit website

Total Features

219

Unique features

  • Lab Information Management

  • Expense Management

  • Residential

  • Change Order Management

Functionality

4.3

/5

22.5K

Price starts from

6

/user

Per month

visit website

Total Features

157

Features in Common

117

Unique features

  • Labeling

  • Planning Tools

  • Product Data Management

  • Resource Request

Functionality

4.4

/5

13.2K

Price starts from

7.50

/user

Per month

visit website

Total Features

154

Features in Common

102

Unique features

  • Forecasting

  • Timeline Management

  • Planning Tools

  • Productivity Tools

Common Smartsheet comparisons

Reviewers who mentioned features said:

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Becky F.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Facilitates the communication of the strategic planning team

Reviewed 4 months ago

Smartsheet's visual appeal makes it an excellent tool for monitoring the status of several projects and tasks at once, streamlining the management of complicated workflows and allowing for the coordination of multiple current activities. The collaborative and organizational power of Smartsheet is unmatched.

Pros

Distributed teams can benefit greatly from using Smartsheet to keep track of their projects and activities. One of its many benefits is that it can be used by groups of any size to keep track of who is accountable for what, when it's due, and what its current state is.

Cons

By integrating with Float or some other resource management platform, an automation system for assigning roles to individuals and visibility across teams of the available resources in real-time could be created, both of which would be extremely useful when attempting to strategically plan the timelines for individual projects.

SA
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Saleem A.

Telecommunications, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Robust Project Management Tool with Collaborative Power

Reviewed 19 days ago

Overall, my experience with Smartsheet has been positive. The tool offers robust project management capabilities and versatile spreadsheet functionality. Real-time collaboration and automation features enhance teamwork and productivity. Despite a learning curve and some limitations, Smartsheet proves to be a valuable tool for effective project management and collaboration.

Pros

What I liked most about Smartsheet is its robust project management capabilities. The tool provides a comprehensive set of features for planning, tracking, and collaborating on projects. Its intuitive interface makes it easy to create tasks, set dependencies, and manage deadlines effectively. The real-time collaboration feature allows multiple users to work on the same sheet simultaneously, promoting seamless teamwork and communication. Additionally, the automation and integration options provided by Smartsheet streamline workflows and enhance productivity.

Cons

What I liked least about Smartsheet are its limitations in terms of advanced formatting options and the learning curve associated with its features. While Smartsheet offers basic formatting capabilities, it lacks some advanced features found in traditional spreadsheet applications. This can be limiting for users who require complex formulas or intricate formatting in their sheets. Additionally, Smartsheet's robust functionality may require some time and training for users to fully grasp and utilize all its features effectively. However, once users overcome the learning curve, the tool proves to be a valuable asset for project management and collaboration.

LS
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Laiba S.

Education Management, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smartsheet is basically use to manage Our project plans and this is the best tool in my toolbox

Reviewed a month ago

My overall experience is very positive i can easily Manage groups, security, and permissions.

Pros

There are soo many templates that i can use to Customize my sheets . It is just the best way to customise your sheets .Beginners can easily learn to use this it has very Good tools and bombastic features.

Cons

Their page lagg sometimes and i think they can add more features.

PA
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Prajjwal A.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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When it comes to efficient and effective project management, Smartsheet is your best friend!

Reviewed a month ago

Because of the platform's ability to help us efficiently organize and track our data, we can improve the efficacy of our decision-making processes, which is just one of the many benefits we reap when we learn to utilize each of Smartsheet's many tools properly. Our team members' workload has unquestionably increased.

Pros

When it comes to effective project management and data analysis, Smartsheete is the platform that has it all. We appreciate how this platform has freed up our time and effort to concentrate on other projects, ultimately boosting our company's efficiency from the inside out. Smartsheet's collaboration features are among the most flexible, allowing team members to easily share ideas, assign tasks, and set due dates in real-time. In contrast to other platforms we tried, where it took too long to solve inconveniences while waiting for a response from the support, it has excellent support because they attended to all the requests we made for inconveniences presented to us in the process of adapting to it.

Cons

We have no significant complaints; the issues we encountered at the outset were resolved in subsequent updates. If anything, I would point out that the Smartsheet platform has a steep learning curve, which is to be expected given the breadth of its project management features, which ultimately streamline and accelerate the company's internal operations.

TO
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Tareq O.

Building Materials, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thanks to several useful features, the team members are able to proficiently handle the workflow.

Reviewed 2 months ago

Using Smartsheet has made our work progress much smoother and improved our ability to coordinate daily tasks. Furthermore, real-time updates allow us to take corrective actions to avoid potential delays.

Pros

It is wonderful that with Smartsheet, the interface can be easily customized, which helps us prepare it in a way that suits the nature of the tasks we follow. I love the fact that automation simplifies all administrative procedures and allows the management of the workflow, linking the tasks collected from team members with logical relationships. It is also great that there are many ways to display...

Cons

While there are some imperfections with Smartsheet, the constant upgrades and addition of new features help to mitigate these issues. Although the learning curve may be challenging for some users initially, with continuous practice and guidance, the procedures become easier

AR
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Verified reviewer

Financial Services, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smartsheet connects everyone to the projects, common goal.

Reviewed 2 months ago

Smartsheet is the most ideal spreadsheet-styled tool for managing projects. The adoption of Smartsheet within my department has led to better workflow management and improved project-based collaboration across all project teams.

Pros

An aspect of Smartsheet which everyone in my office ( myself included ) really loves is its analytics and reporting capabilities. Smartsheets analytics and reporting has made it easy to access the most important pieces of project management data , with just a few clicks. Thus , making it a straight-forward affair identifying standout trends and potential grey areas across projects being managed within my company.

Cons

Despite being designed primarily as a spreadsheet, smartsheet's interface is not user friendly. This makes it challenging to analyze and chart our data without manually going through the columns and charts.

AR
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Verified reviewer

Renewables & Environment, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review - Smartsheet

Reviewed 24 days ago

Smartsheet is helping us to manage our works, manage workflows with collaboration of team members. Also data representations is very attractive with the tool.

Pros

Smartsheet is the best work management platform. By collaborating with the all team members and aumating the business process, it helped us to achieve the targets.

Cons

All features are good about Smartsheet.

KJ
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Kaschief J.

Airlines/Aviation, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Effective software for Businesses

Reviewed 2 months ago

Overall a good software to get the job done effectively.

Pros

Sleek interface, easy to use, Great data security. Great for additional tasks and collaborating with team. Good for charts, spreadsheets and various graphs.

Cons

No free version and patience is needed to acquire knowledge of all tools.

AR
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Verified reviewer

Biotechnology, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for tracking actions

Reviewed 2 months ago
Pros

Much easier and quicker to use than Excel for project tracking, and meeting actions tracking. Multiple users can be updating it at the same time. Much tidier than Excel

Cons

The cost of it is high while Excel comes free with MS Office

AS
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Anuj S.

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Conveniently usable software

Reviewed 2 months ago
Pros

Smartsheet is a very useful software. I'm using it during my last internship and it conveniently manages all the things it facilitates communication for the task. It helps to track the project timings and resolve many problems like time management, project schedules, emails etc. The amazing things are scheduled task and emails which recalls everything.

Cons

Smartsheet contains an extremely user-friendly interface. It doesn't need any advanced training to understand. I have nothing or any cons to it, I love to use it. As a team leader I properly guide and check the task of my teammates and its tracking is well-versed.

AW
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Andrea W.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best thing since sliced bread

Reviewed 3 years ago

This software makes everything we do so streamlined and easy. We literally load all of our projects into smartsheet so that we can all manage them. I don't think that I could do my job as efficiently without it. There is s certain project we do once a year where we update pricing on all website items with all of our suppliers. Being able to keep this data in SS, then send our suppliers update requests to load in the data has been a life saver! Keeping track of work along with managing the project has become a breeze.

Pros

The thing I like the most is the transparency or the collaboration. To be able to easily see what others are doing and manage them together, set reminders and send update requests is what makes our company run well.

Cons

I think there have been a few times that we have maxed out on number of lines. I don't know why that there is a throttle there, but that's probably my only complaint is that some of our sheets get large and max out!

RC
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Ryan C.

Telecommunications, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smartsheet is a great Project Scheduling tool, and so much more

Reviewed 4 years ago

I love Smartsheet! It has become an indispensable tool in organizing and visualizing the work we do everyday!

Pros

Smartsheet is much easier to use for Project Managemen than the classic Microsoft Project software I was originally trained on. It allows people to manage work with the intelligence of a project scheduling tool, but with an easy to understand and use spreadsheet interface. Since Smartsheet is a cloud product, each Smartsheet is available from any computer by just logging into the website, or even from...

Cons

Like any software there are small quirks I'd like to see changed, or hotkeys added, but overall I'm impressed with the constant cadence of feature updates and enhancements.

KW
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Kevin W N.

Banking, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smartsheet Viepoint from Power Excel User

Reviewed 2 years ago

Overall experience has been terrific for project management and collaboration.

Pros

Love workflow capabilities, automations, ability to designate column types, column types that allow multiple selections (not available in Excel data validation), collaboration, ability to immediately see cell changes, ability to track cell changes via cell history.

Cons

Lack of worksheet tabbing often means sheets have way too many columns than I prefer (makes navigation unwieldy). I use the product a lot to track descriptive/narrative changes to cells; while it's easy to see a cell that has been changed based on an update request, and the history of the before and after, it would be very beneficial to be able to see the changes in change-tracking mode like Word such that edits are more readily visible. While I like the ability to designate columns by type, for example a checkbox column, there are times when I'd like to be able to designate only a range of cells in a column as a certain type, then be able to use a different type in the rest of the column.

BP
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Brian P.

Health, Wellness and Fitness, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smartsheet for Data Management

Reviewed 4 years ago

I daily maintain six Smartsheets, and will probably integrate more. This has helped with tracking my progress in processes, and eliminated the need for reporting up, as my superiors can view my progress in real time. I found learning the software to be fairly easy, and recognized many opportunities presented by Smartsheet for further education.

Pros

I use Smartsheet daily to track personnel processes, such as recruitment efforts, termination procedures, and the completion of development reviews. I have used other software before, but Smartsheet affords me with the opportunity to freely share the data with other coworkers and management easily and immediately. I also really appreciate the automatic save feature, and the prompt to update with other's changes. I tend to stay in my Smartsheets all day long so this is particularly helpful for updates. I like the ability to attach documents.

Cons

I found the Filter feature to be a bit clunky; That design needs some work. I'd like to be able to change fonts within fields, such as making individual words bold. Manipulating rows within the sheets could be streamlined. It's challenging when you want to move a series of rows to another location on the same sheet. It becomes a two-step process: Creating the space for the rows in the new location, and then cutting or copying and inserting them in the new space.

NB
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Nick B.

Consumer Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Quick Spreadsheets that allow for collaboration

Reviewed 4 years ago

I solve the problem of tracking how my employees profit on many small profit/small margin projects. This allows me to see who is struggling the most and who is not. My team specifically focuses on education, hospitals, and non-profits. So maintaining margins to not lose any money is important. I wrote up a story about it here: https://community.smartsheet.com/discussion/example-advanced-smartsheet-reporting-interconnectivity I've pulled off absolutely amazing things. I'm willing to go into detail and share more of what we were able to accomplish. Many of Smartsheet's examples do not solve business problems, but they do help us learn how to solve our own!

Pros

I absolutely love how quick and easy it is to use Smartsheet. The formulas have great documentation and it helps tremendously when trying to learn and accomplish new tasks. You can pull off amazing things if you sit down and build it. I was able to build a completely automated revenue and labor estimator that shows me how profitable each member of my team is. Many of the applications we built, the community was clueless how to build it. We were able to accomplish some very unique dashboards & spreadsheets that make our lives easier. I can now make business decisions on a whim, without having to spend hours of research about the effect of one decision on our numbers.

Cons

I dislike how many features such as the dynamic view or the workspace deployment feature is locked behind an expensive addon. And when inquiring about customer service we were told it "isn't" a fit for us. But yet, Smartsheet cannot give us a demo to experiment or test them out? Smartsheet is nickle and diming things a lot. Smartsheet is >not< small business friendly. It is really a shame because these tools are absolutely 100% amazing. It also surprises me how little the community interactions are. There are many great suggestions for features that are standard in Excel and Google Sheets, that Smartsheet blandly ignored for years, and sometimes says "coming soon" and years later we still don't have it.

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Maximiliano B.

Retail, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Managing Projects Made Easy: A Review of SmartSheet

Reviewed 2 months ago

I find SmartSheet to be a highly effective and flexible tool that allows me to manage complex projects and collaborate with team members. The real-time task tracking and deadline monitoring features help me stay on top of my work, while the collaborative tools facilitate communication and information sharing with others.While there are some challenges to using SmartSheet, such as the complexity of some of the advanced features, the benefits of the tool far outweigh any drawbacks. Overall, I would highly recommend SmartSheet to anyone looking for a powerful and versatile project management and collaboration tool.

Pros

There are several things that I like about the tool. One of the features that I enjoy the most is the ability to collaborate in real-time with other team members in a single centralized location. This means we can work together on a project without the need to send separate emails, spreadsheets, files, and other documents.Another important feature in SmartSheet is the ability to create custom spreadsheets...

Cons

The interface, while intuitive, can be overwhelming for new users who are not familiar with project management or spreadsheet software.While SmartSheet offers a wide range of templates and tools, some of them may not be customizable enough to meet specific needs. This can be frustrating at times, especially when trying to create more complex spreadsheets or workflows.Certain features like reporting and charting could be improved to provide more flexibility and customization options.

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Nick A.

Furniture, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A flexible tool only limited by your imagination and ability with formulae

Reviewed 2 years ago

Smartsheet has been transformational for our business. As a small bespoke kitchen manufacturer (21 staff) we have some industry specific software for design and quoting, but most out of the box ERP software doesn't fit. We don't have an IT department so anything we use needs to be robust, and my background in programming has enabled us to implement some nifty systems using Smartsheet, but without the hassle of actually writing and then maintaining our own programs. Excel just doesn't compare, and is not cloud native so just doesn't work so well even in Office 365. We genuinely cannot live without it.

Pros

Cloud based - available everywhere to everyone Flexibility - it's not only a project management tool, it can do most things that Excel can do, but often better. Specifically column formulae are a fantastic recent addition that enables sheets to become almost unbreakable

Cons

Nothing major. There are some minor gripes: - Slack integration doesn't allow tagging of individuals, and cannot allow a variable to determine which channel to send the message to - Cannot yet control heirarchy with formulae, I hope this function will come eventually

SY
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Shannon Y.

Health, Wellness and Fitness, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Smartsheet is like Excel & PowerPoint had a child

Reviewed 2 years ago
Pros

Smartsheet is a great option for middle of the road users that don't need the powerhouse complexity of excel, but need more standardization and features to organize tasks than simple task management like Trello. Its user friendly and has the capability to move data from one team to another through automations, reports, messaging, and data display. The more users, the data, or the moving parts the more difficult Smartsheet is to use, but in my experience most people don't run into those complexities.

Cons

Smartsheet is new compared to a lot of other project management software and they're developing new features all the time. In some ways this is wonderful because they take customer feedback seriously and implement changes relatively quickly. However, I feel that it doesn't quite know what its going to be yet and there are limitations around data display that require time consuming work arounds or out of the box thinking. For example. I can aggregate data into a report but I can't display portions of a report on a dashboard in a chart. There are pivot table add ons that are not as simple as say an excel pivot so I essentially have to make my own pivot using formulas to chart data. It works, but its round-about and features that might improve this process are extra.

AR
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Verified reviewer

Consumer Goods, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent project management tool!

Reviewed 4 years ago

I joined my team in 2017 and was asked to establish our PM management system - knowing that I didn't have the budget for some of the more robust tools, I needed to find one that wasn't only user friendly but had all the capabilities I needed to create the complex timelines and reporting that I needed. Smartsheet was recommended to me and when I finally did a walk through I felt like it would be the perfect fit for my needs. Since then, I've been able to setup the platform and project management system for my team and we adjust it as needed along the way with ease. We also have been able to find uses outside of my project management needs to track form responses and other data management needs.

Pros

easy to set-up processes, ongoing product improvements and additions, great team capabilities, quick and easy adoption due to familiarity of tool to MS Project/Excel style, many different uses outside of projects timelines, very cost effective

Cons

interface feels dated (although they're continuously working on this) and not created for non-project team members, dashboard tool and capabilities could use some improvements, sometimes creating cross-functional sheets can be clunky and unnecessarily complex.

CJ
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Carissa J.

Higher Education, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very robust collaboration tool

Reviewed 3 years ago

We have used Smartsheet for quite a few years to help manage projects, day-to-day items, operational calendars, and other items at our higher ed institution. This tool has been a tremendous help with making it easier to collaborate with other companies, as well as increase the efficiency with certain tasks among our department and other departments at our institution. Smartsheet is a very easy tool...

Pros

Smartsheet provides a very robust collaboration tool among teams and teams from other companies. The ability to show timelines, comments, attachments, and dates - all in one place - make it very easy to stay on track with projects. This tool also provides a very nice mobile and app platform to work off of while out on the go. We utilize the professional (paid) version to encompass all of the features...

Cons

One of the things about Smartsheet that could be updated is the ability to copy info from one sheet and create a new sheet. For example, my team utilizes this tool for registration for certain programs at our university. The ability to copy the entire sheet (with all of the info and attachments) onto a new sheet and update the dates, or minimal information, would be a great function to have. The other option would be to allow more functionality in the free version (which was previously there). The update to only allowing email sends from a single line in the professional (paid) version now is a bit challenging when we only budgeted for a certain amount of licenses for the academic year (and we all know how stingy higher ed budgets are right now)

JC
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James C.

Sports, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A bit un-human and cheeky

Reviewed 3 years ago

Disconnected - we use InfusionSoft and despite the software being hard to use sometimes and changes happen constantly, they have mitigated risk of leaving by investing in human contact and support. I posted something to the Smartsheet community and hear nothing.

Pros

Collaboration Action features How to tutorials/onboarding is good Webforms

Cons

Lack of a chat support system or ticketing system The upsell on functions - have free collaborators now having to pay to do things they could of done prior even though they had been using the system for years. Understand if certain features are now paid to commercialise the product, however I think it is unfair to penalise historic users. If you looked at a micro level with us you will see a 200% growth in our subscription over its lifetime and I feel this short term and automated upsell could and has damaged perceptions of the overall product. 18 months ago I would of been a 10 regarding recommedations and now it is less.

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Maarten D.

Construction, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A powerful tool for rapid, automated, information sharing without jeopardizing privacy

Reviewed 3 years ago

I have used SmartSheet for a number of years with different project teams and different applications. The software is incredibly versatile and lends itself to every imaginable aspect of the projects, from planning and scheduling meetings to tracking and and documenting closeout requirements. The automation options along with the display variations and the accessibility via multiple device types and input devised provide meaningful, clear and up-to-date information to a large variety of people with equally varied technological backgrounds and communication styles. During the work day, my SmartSheet portal is always open!

Pros

SmartSheet provides an easy and efficient means of sharing information in a spreadsheet style format with web-forms that are readily accessible and editable from portable devices. The information from these web-forms can be set to auto-populate on the parent-sheet where the information becomes accessible to all authorized users at the click of the "update" button. For example, during the COVID-19...

Cons

The functionality is quite similar to that of an Excel spreadsheet, but my recurring stumbling block is that there ARE some differences. That being said, SmartSheet does a wonderful job of expanding the function library constantly, which makes it an ongoing task to stay up-to-date with what is new and possible (this is both a Pro and a Con since the library is so very dynamic)

AR
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Verified reviewer

Furniture, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fantastic Product

Reviewed 5 years ago

Great customer service. Ever-improving features. 100% cloud so you can collaborate from anywhere with virtually any device (desktop and/or app). Smartsheet has become an indispensable part of how we run our business.

Pros

Smartsheet is an amazing product and helps keep our whole company on schedule and collaborating in real time. It is really flexible and easy to start using. Once you have used it for a while, you will want to do more and more with it, and there never seems to be a limit to what you can do. They are also constantly adding new helpful features. One that was really useful to me was a kanban view called...

Cons

There's not much I can say negative about this software. On rare occasions there can be unexpected outages or loss of functionality, but that is very rare indeed. There are sometimes maintenance windows on the weekend which can last up to 4 hours at a time, but these are advised well ahead of time. I think the only business that wouldn't want to use smartsheet is one that operates 24/7. If you are a normal Monday to Friday business, smartsheet will be fine for you.

KL
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Kirstine L.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software to create a bespoke solution

Reviewed 3 years ago

I work for a small construction company who used to keep all their information "in their heads, or on the back of a fag packet"!!! This has revolutionised the way they work and not only stopped them from forgetting things but also given them the ability to look at live costs and income. They now have a dashboard to see the 'big picture', individual Reports to show their own specific projects, an automated transfer of information to accounts when they mark a job as complete, reminders, comments so they can stay up to date with any info added by other people, and so many other little 'life hacks' that make their lives easier. Smartsheet has changed the way we all work immeasurably for the better. I couldn't recommend it more highly.

Pros

I love the Smartsheet Community who will help you find ways to adapt Smartsheet to suit each individual need you may have. I've been using the software for years and every time I've wanted to use it for something new we've found a way! Sometimes there have been delays due to the capacity not being there YET, but it's easy to submit a Product Enhancement Request. There are updates and innovations ALL THE TIME and while they're not shoved down your throat, there's plenty of support out there if you want it, not only from the Community but also videos and webinars (live or recorded). If you've got the motivation and imagination then I think the possibilities are unlimited, without needing to be a programmer or have any coding knowledge.

Cons

There's not much I can say that's bad about Smartsheet. I find it slightly difficult that it's very US based and I'm in the UK, but that's true of most comparable software. I'm also not keen on the Learning Centre as it sometimes assumes a level of knowledge that is beyond me and I find it incomprehensible! It's not a problem though as I can easily turn to the Community!

AR
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Airlines/Aviation, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best Project Management

Reviewed 3 months ago

My overall experience with Smartsheet has been excellent. As a project manager, I have used several project management tools over the years, and Smartsheet stands out as one of the best. The software is incredibly versatile, and its features have helped me streamline my workflow and improve collaboration with my team members.

Pros

I can confidently say that it is one of the best project management and collaboration tools available in the market. What I liked most about this software is its user-friendly interface and robust features that make it easy to use and navigate.The software offers a variety of templates that help in creating different types of projects quickly and efficiently. Additionally, the platform is customizable,...

Cons

While Smartsheet is undoubtedly a great project management and collaboration tool, there are a few things that I didn't like about the software. The first thing that comes to mind is the pricing. While the software offers a lot of features, it can be quite expensive, especially for small businesses or individual users.Another thing that I found slightly inconvenient is the lack of integration with...