TeamHeadquarters Pricing, Features, Reviews & Comparison of Alternatives

TeamHeadquarters

Unified project management & help desk software

4.22/5 (9 reviews)

TeamHeadquarters overview

What is TeamHeadquarters?

TeamHeadquarters is a unified service desk and project management solution which can be deployed in the cloud or on-premise. The software is designed for use in IT departments with between 10 and 500 members, across a range of industries including manufacturing, healthcare, education, transportation, municipal government, service organizations, and more.

TeamHeadquarters service desk and ticketing system allows users to manage multiple team help desks, with queue monitoring, resource management, email notifications, and a self-service request portal. The queue dashboards give real-time insight into all queues a user is managing, with details of tickets, issues, recent activity, and ticket volume broken down by product and location. Unlimited ticket queues can be created, and each queue can be assigned a custom email address. The self-service portal allows customers to create tickets, submit documents, and track updates, and facilitates communication between customers and service staff.

The project management tools in TeamHeadquarters allow users to import plans from Microsoft Project, or create projects from scratch, and generate project updates and status reports. Real-time data can be viewed through the project dashboards, including milestones, tasks, comments, time entries, files, and tickets, giving users insight into their project portfolio. The integrated Gantt chart enables users to create unlimited project tasks and sub-tasks with defined start and end dates, durations, predecessors, priorities, constraints, risks, and assignments, and tasks can be scheduled on the built-in calendar. Critical data, including project hours, completed tasks, issues, risks, tickets, and tasks on the critical path are captured by TeamHeadquarters, and project managers can add accomplishments, comments, upcoming tasks, issues, and risks to generate project status reports.
www.entry.com

Pricing

Starting from
$28/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
TeamHeadquarters screenshot: Teams are automatically created for new queues and projectsTeamHeadquarters Overview - Project Management & Help DeskTeamHeadquarters screenshot: Timesheet reports can be generated for each team member and downloaded in multiple formatsTeamHeadquarters screenshot: Users can view all tickets assigned to individual team membersTeamHeadquarters screenshot: TeamHeadquarters includes a Gantt chart for project planningTeamHeadquarters screenshot: Project status reports can be generated, listing accomplishments, upcoming tasks, issues, and risksTeamHeadquarters screenshot: The queues dashboard gives users an overview of the status of all queuesTeamHeadquarters screenshot: The projects dashboard gives users an overview of all current projectsTeamHeadquarters screenshot: Tickets can be scheduled in TeamHeadquartersTeamHeadquarters screenshot: Users can also schedule project tasks on the calendarTeamHeadquarters screenshot: Ticket statistics include the ticket volume by product and by location

TeamHeadquarters reviews

Excellent
2

Very good
7

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.3
  4.9
Paul Mitchell

Would highly recommend this company and their products.

Reviewed 2008-10-24
Review Source: Capterra

Would highly recommend this company and their products. You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them. Keep up the good work!

Pros
Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!! Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with. We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.

Cons
So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.

Rating breakdown

Ease of use
Customer support

Minimize review

John McDonald

Teamheadquarters makes being a good project manager easier

Used daily for 2+ years
Reviewed 2020-02-25
Review Source: Capterra

Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates. The planned vs actual nature of TeamHeadquarters makes being a good project manager easier!

Pros
Built in best practices and the ability to create an estimate and capture work (from projects, support and operational work).

Cons
The Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

John McDonald

The software has been working well to support my business, my experience with it has been positive.

Used daily for less than 6 months
Reviewed 2017-06-02
Review Source: Capterra

I've been able to gather all of my project into into a single application to support client and internal projects.

Pros
I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency. My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.

Cons
I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

David Johnstone

Reducing our applications helped us a bunch

Used daily for 6-12 months
Reviewed 2017-01-17
Review Source: Capterra

Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.

Pros
All of our work in now in one simple to use application and we can see what everyone is doing in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Nancy Stoddard

Barry Cousins and his staff are top notch professionals.

Reviewed 2008-10-24
Review Source: Capterra

Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!

Pros
THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.

Cons
Reporting could be more streamlined.

Rating breakdown

Ease of use
Customer support

Minimize review

TeamHeadquarters pricing

Starting from
$28/month
Pricing options
Subscription
Free trial
View Pricing Plans

Small: $28 per user, per month - up to 25 users.
Medium: $24 per user, per month - 25-100 users.
Enterprise: $20 per user, per month - over 100 users.

Discounts are available for nonprofits and education.

TeamHeadquarters features

Activity Dashboard
Automatic Notifications
Gantt Charts
Multiple Projects
Project Management
Project Tracking
Projections
Reporting & Statistics
Timesheets

API (215 other apps)
Activity Tracking (135 other apps)
Collaboration Tools (178 other apps)
Drag & Drop Interface (136 other apps)
Prioritizing (142 other apps)
Progress Tracking (136 other apps)
Project Planning (138 other apps)
Project Time Tracking (178 other apps)
Task Management (161 other apps)
Task Tracking (158 other apps)
Third Party Integration (147 other apps)

Videos and tutorials

Additional information for TeamHeadquarters

Key features of TeamHeadquarters

  • Asset management
  • Change request management
  • Custom email addresses
  • Dashboards
  • Data import/export
  • Document storage
  • Email notifications
  • Gantt chart
  • Incident & problem management
  • Integrated calendar
  • Multiple ticket queues
  • Organizational reporting
  • Project management
  • Project planning
  • Project portfolio reporting
  • Project, queue & custom teams
  • Resource availability prediction
  • Resource management
  • Resource planning
  • Service desk
  • Service request portal
  • Sync with Microsoft Outlook
  • Ticket & task scheduling
  • Ticket assignment
  • Ticket filters
  • Timesheets
View All Features

Benefits

The queues dashboard gives users instant feedback on the status of all queues, with data on tickets, problems, ticket volume by location or product, and time entries, with the ability to access items or lists by clicking on individual data elements.

Project managers can view all resource availability and trends before assigning resources to tasks, and use the built-in Gantt chart to schedule, set constraints for, and update tasks.

The customer self-service portal allows customers to submit service requests and track the progress of projects they are sponsoring from a single location, with status updates outlining accomplishments, issues, risks, and comments.

Tasks and tickets can be scheduled with the built-in calendar, and users can capture their hours worked for their timesheets.

New teams are automatically created for each project or queue added to TeamHeadquarters, and users can review predicted team availability across an 8-week window, based on total available hours minus assigned tasks.